Cherokee Vacation Packages

All around great place to stay

Great staff, clean room, great environment.

We always stay at the Windsor in Asheville. The rooms and space with kids cannot be beat!

It is convenient to lots of things to do, and it is clean and nice facility. The staff were friendly and nice. However, they did add fees to our final bill even though we paid for the stay prior to check in. They added a “destination fee” of $20 per day and $10 per day parking even though there’s free public parking directly beside the hotel. When I asked about the $20 per day for destination fee, they said “Ummm, it’s for like the pool and amenities.”

The hotel is beautiful but the staff leaves much to be desired. We got 2 rooms for 6 nights, spent money at the restaurant, overnight parking, room service, and yet they refused to ship a small item we left behind (housekeeping took it by mistake) unless we paid a $25 shipping fee. I’m disappointed by their poor customer service at the front desk. All other staff was good.