Charcos Vacation Packages

There is only ONE thing that caused 2 separate problems. The staff is not intimately familiar with reading the room numbers on the room keys. Our party of 4 arrived and were directed to a building on the property with two separate room keys. One key did not match any room in the building and the other key matched an OCCUPIED room in an adjacent building. Frustration at the least and a potential security issue. The key issue was eventually resolved…..eventually. Our family finally settled in. At one o’clock in the morning, I was awakened by our sliding glass door opening. It was a drunken group attempting to enter our room. Apparently they also had a key to our room. Fortunately, the group realized they were entering the wrong room. The site appears to hand out keys randomly or has multiple duplicate keys. Aside from that the view is lovely and the swimming pool with swim up bar is awesome. Beware of security issues. Be very aware.

It is a dream. Waking up to volcano views and spending days hot springs hopping is truly magical. All of the staff go above and beyond as well.

This is a barely discovered gem, a rare destination that will leave you with lifelong memories. We stayed here 9 years ago, and returned this summer. The rainforest location is unique. We stayed in a treehouse, with frequent visits from spider monkeys and seemingly endless species of birds. We partook for a second time the riverboat tour through the local rainforest, up through the Nicaragua border. We saw spectacular macaws, toucans, and numerous other bird species. We encountered crocodiles, circling vultures over cow pastures, a green river snake swimming at the town boat dock. We saw other monkey species hanging out in the trees, iguanas… But perhaps most memorable to us was the genuineness of the Eco Lodge staff. Many are local, and share with us their pride in their community. Their true warmth allows us to experience the rainforest, not as a visiting tourist, but as a proud local. The guides are wonderful! They are smart, engaging and passionate. Even on our return boat ride across the river to the parking area, the staff member took a slight detour to point out colorful macaws eating fruit in a tree on the riverbank. We came with our family, there were tourists of all ages, from young children to older retirees. Our binoculars and telephoto lenses got quite the workout! While we are not professional birdwatchers, the diversity was remarkable. And, we found fellow tourists to be grounded, appreciative of life and the opportunity. Thank you staff!!!

Excellent property and management. Quick communication. You can walk to the beach in 3-4 minutes. The club bar has the best pina coladas! The pool at the house was super clean and beautiful! We will definitely stay again.

Our stay at Gaia Hotel & Reserve was wonderful, but what truly made it exceptional was the outstanding level of service. From the moment we arrived, we were incredibly impressed by the warmth, professionalism, and genuine attentiveness of the entire staff. You can tell that providing exceptional service is part of the culture of this hotel. Everyone made us feel welcomed, cared for, and completely at ease throughout our stay. A few people especially stood out: Chris at the front desk and concierge was fantastic—always attentive, knowledgeable, and ready to help. Oscar was wonderful from the moment we arrived, helping with our luggage and transporting us around the property with such kindness and a great attitude. The restaurant staff was equally impressive, especially Abraham and Jack, along with the rest of the team, who were consistently warm, helpful, and attentive. The property itself is beautiful, but for us, the people were the true highlight. Exceptional hospitality and a level of service that we will absolutely remember. Thank you to the entire Gaia team for making our stay in Manuel Antonio so special!