Dear Elizabeth,We appreciate you acknowledging that you've had a positive experience at our sister property, The Royal Haciendas. We strive to deliver exceptional experiences at all our locations, and we're disappointed to learn that your recent stay at The Royal Cancun with your 20-month-old fell short of your expectations.We're genuinely sorry to hear that you found our all-inclusive offerings somewhat limited. While it's true that we offer a selection of premium items, like lobster and prime rib, for a small surcharge, we understand your perspective. Your feedback is invaluable to us, and we're committed to enhancing our offerings based on your input.We understand your frustration with the presence of birds at the outdoor buffet. We are always looking into solutions to deter birds from accessing the buffet area.We apologize for the inconvenience caused by housekeeping arriving at an inopportune time to refresh towels. We understand the importance of a peaceful environment for families with young children. We will address this issue with our housekeeping team to ensure they prioritize guest schedules, especially when young children are present.We are sorry to hear that our entertainment options for both children and adults did not meet your expectations.When it comes to the quality of our drinks, we strive to ensure that our guests enjoy the finest options available. Additionally, we do offer premium alcohol selections for those seeking an elevated experience, which may be available for an additional charge.We sincerely apologize that your experience at The Royal Cancun did not match the quality you enjoyed at The Royal Haciendas. We value your feedback and hope you'll be back for a more joyful experience.Warm regards,Josimar AmezcuaOnline Reputation Agent

Dear Chintan,We sincerely apologize for the confusion you experienced regarding the use of your points and additional charges. We understand your disappointment with the service you received.Based on our staff's recollection, it seems there was a misunderstanding about the minimum balance required to redeem your points. They informed you that your balance wasn't enough for redemption at that time and suggested using it towards purchases at the supermarket or boutique.We regret that you felt pressured to spend additional money. Sanitation taxes and tips are standard charges, but we apologize if the staff didn't adequately explain these before you paid your bill.We value your feedback and are committed to improving the guest experience at The Royal Cancun. We will use your experience to ensure our staff provides clear and accurate information about point redemption and all associated charges.We appreciate your understanding and we hope to welcome you back in the future.Warmest regards,Josimar AmezcuaOnline Reputation Agent

Dear Souad,Thank you for sharing your feedback about your recent stay with us.We're sorry to hear about your experience at our resort. Our establishment prides itself on providing a serene atmosphere perfect for families seeking relaxation. With two restaurants conveniently located on-site and complimentary transportation to our sister resort, guests have access to a variety of dining options and entertainment. Our commitment to tranquility and serenity has made us a beloved destination for those seeking a peaceful getaway.We sincerely hope that you will consider giving us another opportunity to host you on a future visit to Cancun, where we aim to provide you with a truly serene vacation experience.Warm regards.

Dear Derek,Thank you so much for taking the time to review your recent stay.We are happy to see that you were able to take advantage of our inter-resort shuttle to enjoy more amenities at our sister resort.We hope to see you again soon!Warm regards.

Dear Scott Otis,Thank you so much for your review of your recent stay at The Royal Cancun!We greatly appreciate your positive feedback regarding our property's cleanliness and maintenance. Ensuring a clean and well-maintained environment for our guests is a top priority for us, and we're delighted to hear that you noticed our efforts in this regard.It's wonderful to hear that you found our staff to be very friendly and helpful. Providing exceptional service with a warm and welcoming attitude is what we strive for, and we're glad that we could contribute to making your stay enjoyable.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another fantastic experience soon!Warm Regards.Josimar AmezcuaOnline Reputation Agent

Dear Hani,Thank you for your rating!Warm regards,Josimar AmezcuaOnline Reputation Agent

Dear Wei,Thank you so much for your review of your recent stay at The Royal Cancun!We're glad to hear that you found our hotel staff to be friendly overall. Your feedback is valuable to us as we continuously strive to enhance our guests' experiences.We apologize for any inconvenience caused by the room AC being too strong for your family. We take pride in our resort's maintenance and we're sorry you did not perceive it this way. Our team is always available to assist with room adjustments or provide additional solutions to ensure your comfort. Please don't hesitate to reach out to our front desk or concierge team in the future, as we're here to make your stay as enjoyable as possible.Thank you for choosing to stay with us, and we hope to welcome you back for another great experience soon!Warm Regards.Josimar AmezcuaOnline Reputation Agent

Dear Denisa,Thank you for sharing your experience of your recent stay at The Royal Cancun.We are absolutely thrilled to read about your incredible experience at our resort! Your compliments regarding our exceptional service and attentive staff truly warm our hearts. Ensuring that every moment of your stay was enjoyable is always our goal, and we are delighted that we succeeded in achieving this for you.Moreover, we are pleased that the beauty of our resort exceeded your expectations. Providing a breathtaking and memorable environment for our guests is something we take great pride in.Thank you for recommending our resort to others. Your kind words mean the world to us, and we sincerely appreciate your support.We eagerly anticipate the opportunity to welcome you back for another memorable stay in the future!Warm regards.Josimar AmezcuaOnline Reputation Agent

Dear Asim Javad,Thank you for sharing your experience of your recent stay at The Royal Cancun.We're thrilled to hear that you and your family had a fantastic time at our resort! It's wonderful to know that you found The Royal Suites to be a great family-friendly option and that the two-level suite was perfect for your family of four with young children. We're delighted that the suite was well outfitted and impeccably clean, providing you with everything you needed for a comfortable stay.We appreciate your kind words about our staff's friendliness and accommodation. Ensuring that our guests feel welcome and cared for is our top priority, and we're glad that our team members made a positive impression on you.Thank you for highlighting the dining experience at Palapa's. We're delighted that you enjoyed the variety of options available, especially the fresh fruit and seafood. It's heartening to hear that you enjoyed dining by the ocean, and we agree—it's truly an amazing experience.We're pleased to hear that you enjoyed the alternative beach at The Royal Sands. Lastly, we thank you for recognizing the hard work of our gardeners in maintaining the beautiful grounds.We can't wait to welcome you and your family back next year for another memorable stay!Warm regards.Josimar AmezcuaOnline Reputation Agent

Dear Eden,Thank you for sharing your experience of your recent stay at The Royal Cancun.We're thrilled to hear that you loved everything about your stay with us! It's fantastic to know that you enjoyed the food, room service, cleanliness, customer service, beautiful pool, and beach. Providing a homey and quiet environment where our guests can relax is what we strive for, and we're delighted that we could provide that for you.We truly appreciate your kind words about our friendly and nice staff. Ensuring that our guests feel welcome and well taken care of is our priority, and we're glad that our team members made a positive impact on your stay.We can't wait to welcome you back soon for another enjoyable experience!Warm regards.Josimar AmezcuaOnline Reputation Agent

Dear Yanic,Thank you for your rating!Warm regards,Josimar AmezcuaOnline Reputation Agent

Dear Bethany,Thank you for sharing your experience of your recent stay at The Royal Cancun.We're thrilled to hear that you had a great experience with us and that you found it to be a fair value. Providing exceptional experiences at reasonable prices is what we aim for, and we're delighted that we could meet your expectations.We hope to have the pleasure of welcoming you back for another great stay in the future!Warm regards.Josimar AmezcuaOnline Reputation Agent

Dear Joshua,Thank you for sharing your feedback from your recent stay at The Royal Cancun.We appreciate your positive comments about the facilities and the kindness of our restaurant staff and waiters. It's heartening to hear that you found our facilities enjoyable and that our restaurant team provided you with excellent service during your visit.However, we are truly sorry to learn about your experience with the main desk staff. Please accept our sincerest apologies for any lack of hospitality you encountered. We hold ourselves to a high standard of customer service, and it's disappointing to hear that we fell short of meeting your expectations in this regard. Your feedback will be shared with our management team to address any areas of concern and to ensure that all of our guests receive the warm and welcoming service they deserve.Regarding the issue with the all-inclusive not providing a coke to take to your room, the minibar is stocked daily and if you require more soft drinks, water, or beer, it is always sent to the room. We understand the importance of having access to refreshments at your convenience, and we regret any inconvenience caused by the oversight in providing a coke to take to your room.Once again, thank you for taking the time to share your feedback with us. We value your input as it helps us to continually improve our services and offerings. We hope to have the opportunity to welcome you back in the future and provide you with a more positive and memorable experience.Warm regards,Josimar AmezcuaOnline Reputation Agent

Dear Nicole,Thank you for sharing your review of your recent stay at The Royal Cancun! It allows us to hear directly from our guests and continuously improve the experience we offer.We're delighted to hear that your family found the suites to be spacious and beautiful - perfect for creating lasting memories together. A friendly and helpful staff is something we take pride in, and we're thrilled to hear they met your expectations.The shallow beach sounds like a perfect spot for your little one to explore the underwater world, and we're glad the dock provided additional enjoyment. While we understand your preference for more extensive adult-oriented activities later in the evening.It's wonderful to hear that you found the food from the menu to be a good quality. We strive to offer a variety of dining options to cater to different preferences. We're also happy to learn that Alfredo provided excellent beach service and that Laura, your concierge, was respectful and helpful.Thank you for acknowledging the safety of the resort and the surrounding area. It sounds like you discovered some great excursions with Carl on the beach! While The Royal Cancun may not be the perfect fit for your family in the future with your older children's needs. However, Royal Resorts offers more resorts with a variety of activities and amenities for guests of all ages, so be sure to check out Royal Sands during your next trip to the Mexican Caribbean. Josimar AmezcuaOnline Reputation Agent

Apreciada Jose,Lamentamos no haber cumplido con sus expectativas. Por favor, contáctenos directamente para conocer más sobre su experiencia y detalles generales sobre su estadía. Muchas gracias.

Dear Michael Charles,Thank you so much for your review of your recent stay at The Royal Cancun!We're thrilled to hear that you had a great experience and that our service, especially from Alfredo and Patricia, contributed positively to your stay. Providing excellent service is our top priority, and it's always rewarding to know that our efforts are appreciated by our guests like you.We hope to have the pleasure of welcoming you back for another wonderful stay in the future!Warm Regards.Josimar AmezcuaOnline Reputation Agent

Dear Vi,Thank you so much for your review of your recent stay at The Royal Cancun!We're delighted to hear that you found our resort to be clean, comfortable, and enjoyable during your visit. Your feedback about our cleanliness and ambiance is greatly appreciated, as we strive to provide our guests with a relaxing and pleasant environment.We're sorry to hear that the food did not fully meet your expectations. We continuously strive to enhance our dining experience, and your comments will be shared with our culinary team for further improvement. We aim to offer a diverse selection of delicious dishes to cater to every palate, your feedback is invaluable to us as we work to improve our services and offerings.Thank you for choosing The Royal Cancun, and we look forward to hosting you again soon!Warm Regards.Josimar AmezcuaOnline Reputation Agent

Dear Daniel,We sincerely apologize that we fell short of your expectations. We value your feedback and would appreciate it if you could contact us directly to share more about your experience. This will help us improve and ensure future guests have a better experience. Warm regards.Josimar AmezcuaOnline Reputation Agent

Dear Hadir,Thank you for taking the time to review your recent stay at The Royal Cancun.We appreciate your feedback regarding the food options at our buffet. Providing a wide variety of fresh and flavorful dishes is important to us, and we regret that we did not meet your expectations in this regard.Your comments will be shared with our culinary team as we continuously work to improve and enhance the dining experience for our guests.We value your insights and hope to have the opportunity to welcome you back for a more satisfying stay in the future.Warm regards.Josimar AmezcuaOnline Reputation Agent

Dear Angel,Thank you for taking the time to review your recent stay at The Royal Cancun.We're disappointed to hear that the food options did not meet your expectations and that you found them to be limited. Providing a diverse and satisfying culinary experience is important to us, and we regret that we fell short in this aspect during your stay.Your feedback is valuable to us, and we will use it to make improvements to our food offerings to ensure a better experience for our guests in the future.We appreciate your insights and hope to have the opportunity to welcome you back for a more enjoyable stay.Warm regards.Josimar AmezcuaOnline Reputation Agent

Dear Jacqueline,We sincerely apologize that we fell short of your expectations. We value your feedback and would appreciate it if you could contact us directly to share more about your experience. This will help us improve and ensure future guests have a better experience.Warm regards,Josimar AmezcuaOnline Reputation Agent

Dear Stefanie,It sounds like The Royal Cancun perfectly catered to your family's needs. Kids' clubs, pools, delicious food options, and calm waters all sound like a recipe for a fantastic family vacation!While we focus on a relaxed atmosphere, we appreciate you letting us know about adult entertainment options. Your feedback is valuable as we strive to create a great experience for everyone.Hopefully, on your next visit, we can make this into a 5-star review!Warm regards,Josimar AmezcuaOnline Reputation Agent

Dear Tiffani N,Your review truly brightens our day! We're thrilled to hear you found The Royal Cancun beautiful and well-maintained, with a friendly and helpful staff.Creating a welcoming family atmosphere is important to us, and we're so happy your children under 10 had an amazing time! Thank you for choosing us.We hope to welcome you back soon!Warm regards,Josimar AmezcuaOnline Reputation Agent

Dear Tawnya,We're glad The Royal Cancun impressed you with its cleanliness and the kindness of our staff, especially the concierge and bellmen. Their flexibility in booking restaurants sounds like a big win.We apologize if your concierge was a little too eager to reserve a spot for you on one of our presentations. These are optional presentations, we understand that time spent on vacation is valuable and that the optional tours offered are not for everyone. We agree relaxation is key after a long trip. Thank you for your feedback.Glad you loved the sister resort too! Thanks for choosing The Royal Cancun. We look forward to seeing you back again soon.Warm regards,Josimar AmezcuaOnline Reputation Agent

Thank you for your rating and kind words!

Dear Janet Tsai Chung,Thank you for sharing your recent stay at Royal Cancun! We're happy you enjoyed the layout of the 2-bedroom suite with 3 beds, perfect for families!And hearing that Royal Cancun has a special charm for you makes our day! We are happy to know you enjoyed our pools and the kid's club.We hear you on the food; we're always working to make it even better. The friendly staff is what makes us smile—glad they were helpful!We're truly sorry about the noise from the music next door from the other resort and the A/C nearby. We're working on solutions to reduce noise pollution.Thank you for your feedback. We hope you'll consider us again in the future.Warm regards,Josimar AmezcuaOnline Reputation Agent

Thank you for your rating and kind words!