Title: Krystal Cancun All Inclusive - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=179995&destination=Cancun%2C+Quintana+Roo%2C+Mexico&selected=27370041&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Krystal Cancun All Inclusive Beachside bliss awaits at this Cancun resort where days of sunshine and poolside relaxation flow into evenings of global culinary adventures ## Photo gallery for Krystal Cancun All Inclusive ![View from room - Krystal Cancun All Inclusive (Cancun)](https://images.trvl-media.com/lodging/28000000/27380000/27370100/27370041/c92dbb70.jpg?impolicy=resizecrop&rw=598&ra=fit) ![View from room - Krystal Cancun All Inclusive (Cancun)](https://images.trvl-media.com/lodging/28000000/27380000/27370100/27370041/a2b31a4e.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Cafe - Krystal Cancun All Inclusive (Cancun)](https://images.trvl-media.com/lodging/28000000/27380000/27370100/27370041/cc6e48bd.jpg?impolicy=resizecrop&rw=297&ra=fit) ![3 bars/lounges, swim-up bar, poolside bar - Krystal Cancun All Inclusive (Cancun)](https://images.trvl-media.com/lodging/28000000/27380000/27370100/27370041/145dd501.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lobby - Krystal Cancun All Inclusive (Cancun)](https://images.trvl-media.com/lodging/28000000/27380000/27370100/27370041/38d7592a.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Krystal Cancun All Inclusive, near La Isla Shopping Mall, offers a peaceful beachfront with swim-up and poolside bars. Enjoy the sandy beach, fitness classes, or spa aromatherapy. Four restaurants serve local and international dishes, with attentive staff impressing visitors. ## Reviews 7.6 Good ## Popular amenities - Hot tub - All-inclusive - Parking included - Free WiFi ## Room options ### Check availability for these dates Tonight [Mar. 14 - Mar. 15](https://www.expedia.ca/Hotel-Search?startDate=2026-03-14&endDate=2026-03-15&selected=27370041&PinnedHotelID=27370041&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-14&endDate=2026-03-15&selected=27370041&PinnedHotelID=27370041&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Mar. 15 - Mar. 16](https://www.expedia.ca/Hotel-Search?startDate=2026-03-15&endDate=2026-03-16&selected=27370041&PinnedHotelID=27370041&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-15&endDate=2026-03-16&selected=27370041&PinnedHotelID=27370041&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Mar. 20 - Mar. 22](https://www.expedia.ca/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=27370041&PinnedHotelID=27370041&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=27370041&PinnedHotelID=27370041&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Mar. 27 - Mar. 29](https://www.expedia.ca/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=27370041&PinnedHotelID=27370041&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=27370041&PinnedHotelID=27370041&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 2 beds 1 bed Showing 8 of 8 rooms ### View all photos for Standard Double Room, 2 Double Beds, City View ![Standard Double Room, 2 Double Beds, City View](https://images.trvl-media.com/lodging/28000000/27380000/27370100/27370041/9dd59744.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room, 2 Double Beds, City View 7.0 Good 34 reviews ### Highlights Air conditioning Connecting rooms available Free rollaway/extra beds Free cribs/infant beds Dining table LED TV Blackout drapes/curtains Separate bedroom - City view - 344 sq ft - 1 bedroom - Sleeps 4 - 2 Double Beds ### View all photos for Romantic Room, 1 King Bed, Balcony, Oceanfront ![In-room safe, blackout drapes, iron/ironing board](https://images.trvl-media.com/lodging/28000000/27380000/27370100/27370041/e503087a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Romantic Room, 1 King Bed, Balcony, Oceanfront 7.8 Good 10 reviews ### Highlights Balcony Air conditioning Connecting rooms available Free rollaway/extra beds Free cribs/infant beds Dining table LED TV Blackout drapes/curtains - Ocean view - 344 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Luxury Double Room, 2 Double Beds, Balcony, Ocean View ![Luxury Double Room, 2 Double Beds, Balcony, Ocean View](https://images.trvl-media.com/lodging/28000000/27380000/27370100/27370041/fcb2f5ac.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Double Room, 2 Double Beds, Balcony, Ocean View 7.0 Good 36 reviews ### Highlights Balcony Air conditioning Connecting rooms available Free rollaway/extra beds Free cribs/infant beds Dining table LED TV Blackout drapes/curtains - Ocean view - 344 sq ft - 1 bedroom - Sleeps 4 - 2 Double Beds ### View all photos for Luxury Double Room, 1 King Bed, Ocean View ![Luxury Double Room, 1 King Bed, Ocean View](https://images.trvl-media.com/lodging/28000000/27380000/27370100/27370041/e1747b4b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Luxury Double Room, 1 King Bed, Ocean View ### Highlights Balcony Air conditioning Connecting rooms available Free rollaway/extra beds Free cribs/infant beds Dining table LED TV Blackout drapes/curtains - Ocean view - 344 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Family Studio, 1 King Bed with Sofa bed, Sea View ![Family Studio, 1 King Bed with Sofa bed, Sea View](https://images.trvl-media.com/lodging/28000000/27380000/27370100/27370041/13b6d07c.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Studio, 1 King Bed with Sofa bed, Sea View ### Highlights Balcony Air conditioning Connecting rooms available Free rollaway/extra beds Free cribs/infant beds Kitchenette Refrigerator Dining table - Partial ocean view - 431 sq ft - 1 bedroom - Sleeps 4 - 1 King Bed and 1 Double Sofa Bed ### View all photos for Krystal Club with Balcony Ocean View, Two Double Beds ![Krystal Club with Balcony Ocean View, Two Double Beds](https://images.trvl-media.com/lodging/28000000/27380000/27370100/27370041/cd62b1cd.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Krystal Club with Balcony Ocean View, Two Double Beds 7.0 Good 12 reviews ### Highlights Balcony Air conditioning Connecting rooms available Free rollaway/extra beds Free cribs/infant beds Dining table LED TV Blackout drapes/curtains - Ocean view - 366 sq ft - 1 bedroom - Sleeps 4 - 2 Double Beds ### View all photos for Krystal Club with Balcony Ocean View, King Bed ![In-room safe, blackout drapes, iron/ironing board](https://images.trvl-media.com/lodging/28000000/27380000/27370100/27370041/fc33d622.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Krystal Club with Balcony Ocean View, King Bed 7.2 Good 18 reviews ### Highlights Balcony Air conditioning Connecting rooms available Free rollaway/extra beds Free cribs/infant beds Dining table LED TV Blackout drapes/curtains - Ocean view - 366 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Standard Room, 1 King Bed, City View ![Standard Room, 1 King Bed, City View](https://images.trvl-media.com/lodging/28000000/27380000/27370100/27370041/56266042.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room, 1 King Bed, City View 8.4 Very good 37 reviews ### Highlights Air conditioning Connecting rooms available Free rollaway/extra beds Free cribs/infant beds Dining table LED TV Blackout drapes/curtains Separate bedroom - City view - 344 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ## You may also like Ad ![2 outdoor pools, cabanas (surcharge), pool umbrellas](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/20000/13000/12937/b95cd600_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### InterContinental Presidente Cancun Resort by IHG Zona Hotelera - Pool - Hot tub - Spa - Pet friendly 9.0 Wonderful 1,459 reviews CA $262 CA $341 total includes taxes & fees Apr 12 - Apr 13 [](https://www.expedia.ca/Cancun-Hotels-InterContinental-Presidente-Cancun-Resort.h12937.Hotel-Information?chkin=2026-4-12&chkout=2026-4-13&rm1=a2®ionId=179995&destination=Cancun&destType=MARKET&latLong=21.161907,-86.851524&searchId=8169e12f-bf95-4a86-8b87-745bd2215755&top_cur=CAD) Ad ![On the beach, white sand, beach bar](https://images.trvl-media.com/lodging/38000000/37990000/37983700/37983695/2bee243b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Sens Cancun By Oasis Zona Hotelera - Pool - Breakfast included - 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Adults Only Zona Hotelera - Pool - Hot tub - All-inclusive - Spa 8.2 Very good 2,190 reviews CA $388 CA $495 total includes taxes & fees Mar 21 - Mar 22 [](https://www.expedia.ca/Cancun-Hotels-Sandos-Cancun-All-Inclusive.h4892414.Hotel-Information?chkin=2026-3-21&chkout=2026-3-22&rm1=a2®ionId=179995&destination=Cancun&destType=MARKET&latLong=21.161907,-86.851524&searchId=8169e12f-bf95-4a86-8b87-745bd2215755&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Krystal-Cancun-All-Inclusive.h27370041.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FCancun-Hotels-Krystal-Cancun-All-Inclusive.h27370041.Hotel-Information) ## About the area Located on the beach, Krystal Cancun All Inclusive is in Zona Hotelera neighborhood and is connected to the convention center. Iberostar Cancun Golf Course and Ultramar Ferry Puerto Juárez are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Xoximilco. Traveling with kids? Consider El Sol de Cancun and Cancun Cultural House. Looking to get your feet wet? Kayaking, scuba diving and snorkeling adventures can be found near the property. [Visit our Cancun travel guide](https://www.expedia.ca/Cancun.dx179995) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C21.13464%2C-86.74367&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=rUvmzenLBgjkZ-rwsvVZrlKri78=) Paseo Kukulcan km 9, lotes 9 y 9A, Zona Hotelera, Cancun, QROO, 77500 ### What's nearby - ![Gaviota Azul Beach showing swimming, tropical scenes and a sandy beach](https://images.trvl-media.com/place/6242291/12fa2fdb-c06e-49da-981d-dffe22cb67f0.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Gaviota Azul Beach 1 min walk \- 0.1 km - ![Cancun Forum beach Playa Gaviota Azul](https://images.trvl-media.com/place/6242190/58c17b27-91d9-429b-b276-821cba6676ba.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Forum Beach 9 min walk \- 0.8 km - ![Cancun sunset #green ](https://images.trvl-media.com/place/179995/56f2f067-89b1-4e9b-a6c3-73ef1d592370.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Caracol Beach 11 min walk \- 1.0 km - UltraMar Ferry Terminal 8 min walk \- 0.7 km - Cancun Convention Center 8 min walk \- 0.7 km ### Getting around - Cancun Intl. Airport (CUN) 28 min drive ### Restaurants - Mandala 6 min walk - Hooters 5 min walk - Tradewinds 2 min walk - Vips 4 min walk - Habaneros 2 min walk ## About this property ### Krystal Cancun All Inclusive Upscale all-inclusive hotel near Cancun Convention Center Close to Gaviota Azul Beach and Hotel Zone Beaches, Krystal Cancun All Inclusive provides a swim-up bar, a poolside bar, and shopping on site. With a beachfront location, sun loungers, and beach volleyball, this hotel is the perfect place to soak up some sun. Treat yourself to a massage, a facial, or a manicure/pedicure at the onsite spa. At the 5 on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and local and international cuisine. Fitness classes are offered at the gym; the property also has a garden, a hair salon, and dry cleaning/laundry services. In addition to 3 bars and a free kid's club, guests can connect to free in-room WiFi. You'll also enjoy the following perks during your stay: - An outdoor pool and a children's pool, along with sun loungers, pool umbrellas, and a swim-up bar - Free self parking and valet parking - A free beach club on site, luggage storage, and wedding services - Smoke-free premises, concierge services, and a TV in the lobby - Guest reviews say great things about the beach locale and helpful staff Room features All 502 rooms include comforts such as 24-hour room service and laptop-compatible safes, in addition to perks like late night room service and free WiFi. Guest reviews say good things about the clean rooms at the property. More amenities include: - Childcare services, free infant beds, and free extra beds - Recycling and eco-friendly cleaning products - Bathrooms with eco-friendly toiletries and showers - 42-inch LED TVs with cable channels - Wardrobes/closets, coffee/tea makers, and daily housekeeping ### All-inclusive details This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply). ### Gratuities and taxes Gratuities are included and additional gratuities at guests' discretion are accepted. ### Food and beverages Buffet and à la carte meals, snacks, and select beverages included Basic alcoholic beverages included 24-hour room service In-room minibar (non-alcoholic beverages included) ### Land activities Kids club ## Similar properties ![Poolside bar](https://images.trvl-media.com/lodging/1000000/30000/23900/23809/c525e89b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Krystal Cancun Zona Hotelera - Pool - Hot tub - Spa - All-inclusive 7.6 Good 1,511 reviews CA $221 CA $274 total includes taxes & fees Apr 12 - Apr 13 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-12&endDate=2026-04-13&selected=23809&PinnedHotelID=23809&HadPinnedHotel=true®ionId=-1&adults=2) ![4 outdoor pools, pool umbrellas, sun loungers](https://images.trvl-media.com/lodging/58000000/57250000/57241000/57240936/b73026f8.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Krystal Grand Cancun All Inclusive Zona Hotelera - 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Pool - Hot tub - All-inclusive - Spa 7.2 Good 3,452 reviews CA $379 CA $466 total includes taxes & fees Apr 12 - Apr 13 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-12&endDate=2026-04-13&selected=9465&PinnedHotelID=9465&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-03-28&endDate=2026-03-29&selected=27370041&PinnedHotelID=27370041&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=27370041,23809,57240936,197382,8393330) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Free self parking on site - Free valet parking on site ### Food and drink - 3 bars/lounges - 5 restaurants - A poolside bar - A swim-up bar - Snack bar/deli ### Restaurants on site - Aquamarina - El Mediterraneo - Fisheria - Hacienda El Mortero - Las Velas ### Things to do - Beach volleyball - Children's pool - Fitness classes - Free beach club - Free children's club - Full-service spa - Gym - Hot tub - Outdoor pool - Shopping - TV in common areas ### Family friendly - Children's pool - Dining table - Free children's club - Free rollaway/extra bed - In-room babysitting (surcharge) - In-room crib - Outdoor pool - Snack bar/deli ### Conveniences - 24-hour front desk - ATM - Gift shop/newsstand - Hair salon - Luggage storage - Water dispenser ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Wedding services ### Business services - 5 meeting rooms ### Outdoors - Beach loungers - Beach towels - Beach umbrellas - Garden - On the beach - Pool loungers - Pool umbrellas - Vegetable garden ### Full-service spa - 2 treatment rooms - Aromatherapy - Body scrubs - Facials - Hot tub - Manicures/pedicures - Massage - Sauna - Spa open daily ### Accessibility - Elevator ### More - 3 buildings - 8 floors - At least 80% lighting from LEDs - At least 80% of food locally-sourced - At least 80% organic food - Built in 1981 - Comprehensive recycling policy - Eco-friendly cleaning products used - Local culture and ecosystem education - No plastic coffee stirrers - No plastic drinking straws - No plastic soft drink bottles - Reusable cups - Reusable tableware - Smoking not allowed - Vegan dining options - Vegetarian dining options - Water dispenser usage encouraged ## Room amenities ### Bedroom - Blackout drapes - Free crib - Free rollaway/extra bed ### Bathroom - Free toiletries - Hair dryer - Private bathroom - Shower - Towels provided ### Entertainment - 42-inch LED TV with cable channels ### Food and drink - 24-hour room service - Coffee/tea maker - Dining table - Free bottled water ### More - Air conditioning - Cleaning products are eco-friendly - Connecting rooms available - Eco-friendly toiletries - Iron/ironing board - Laptop-compatible safe - Phone - Recycling ## Policies ### Check-in Check-in start time: 3 PM; Check-in end time: midnight Contactless check-in available Late check-in subject to availability Minimum check-in age: 18 ### Check-out Check-out before noon Contactless check-out available Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome 2 children, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room Free rollaway/extra beds Free cribs are available on request at the property ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - A tax is imposed by the city: MXN 85.40 per accommodation, per night We have included all charges provided to us by the property. ### Optional extras - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards, debit cards, and cash Cashless transactions are available This property uses eco-friendly cleaning products Safety features at this property include a fire extinguisher, a smoke detector, and a security system This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room Property Registration Number 005-007-000112/2025 ### We should mention Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation ### Property is also known as Krystal Cancun Krystal Cancun All Inclusive Hotel Krystal Cancun All Inclusive Cancun Krystal Cancun All Inclusive Hotel Cancun ## Frequently asked questions ### Does Krystal Cancun All Inclusive have a pool? ### How much does it cost to stay at Krystal Cancun All Inclusive? ### Is Krystal Cancun All Inclusive pet-friendly? ### How much is parking? ### What time is check-in at Krystal Cancun All Inclusive? ### What time is check-out at Krystal Cancun All Inclusive? ### Are there all-inclusive benefits at Krystal Cancun All Inclusive? ### Where is Krystal Cancun All Inclusive located? ### Can I cancel my reservation for free and receive a full refund? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Krystal Cancun All Inclusive Reviews 7.6 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.0 Cleanliness ### 7.6 Amenities ### 8.2 Staff & service ### 7.2 Property conditions & facilities 10 - Excellent 523 8 - Good 308 6 - Okay 212 4 - Poor 116 2 - Terrible 128 ## Reviews ### 8/10 Good #### Raymond G Feb 6, 2026 Liked: Cleanliness, amenities, property conditions & facilities Rooms are a little dated, staff was friendly and helpful and the food was better than average. ##### Raymond G Stayed 4 nights in Feb 2026 ### 10/10 Excellent #### Ruby Jan 21, 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The beach was breathtaking and clean rooms ![](https://a.travel-assets.com/ugc/hotel-reviews/7fc4fc5b-596c-454c-b35d-70da2b33f5f6-1768975287457.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Ruby Stayed 1 night in Jan 2026 ### 10/10 Excellent #### Vladimir I. Feb 1, 2026 Liked: Cleanliness, amenities, property conditions & facilities The room was clean. I also liked Aqua Marina restaurant because of variety and a good quality of food. The beach is wonderful. ##### Vladimir I. Stayed 10 nights in Jan 2026 ### 10/10 Excellent #### Tina Jan 18, 2026 Liked: Cleanliness, amenities Great place very family oriented WiFi needs upgrading ![](https://a.travel-assets.com/ugc/hotel-reviews/1924bb4b-3ede-4504-82ca-1a53290da48a-1768753110667.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/2c319c04-b317-4ef1-9314-32b2d3207921-1768753111007.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Tina Stayed 5 nights in Jan 2026 ### 10/10 Excellent #### Brian Jan 18, 2026 Liked: Cleanliness, property conditions & facilities We had a wonderful stay. Rooms and resort were wonderful. Isidra went over and above to keep our room clean and was so lovely as was the rest of the staff. Highly recommend. Great for kids, good food especially the fisheria and highly recommend the room service! ##### Brian Stayed 8 nights in Dec 2025 ### 10/10 Excellent #### Darrell Dec 6, 2025 Liked: Cleanliness, amenities, property conditions & facilities Great staff and beach ##### Darrell Stayed 4 nights in Nov 2025 ### 8/10 Good #### chinmay Dec 2, 2025 Liked: Cleanliness, amenities, property conditions & facilities Clean room and very friendly staff ##### chinmay Stayed 4 nights in Nov 2025 ### 6/10 Okay #### ISRAEL Jan 7, 2026 Liked: Cleanliness The food was good, staff was friendly and helpful. The hotel needs work, it’s updated. The beach was amazing crystal clear water, white sand. ![](https://a.travel-assets.com/ugc/hotel-reviews/12695f7b-57d8-4562-b12b-f90d59d77204-1767814959933.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### ISRAEL Stayed 7 nights in Dec 2025 ### 10/10 Excellent #### Alejandra Nov 29, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities It's a nice place and the service was great. ##### Alejandra Stayed 4 nights in Nov 2025 ### 6/10 Okay #### Skylar Mcghee Jan 13, 2026 Liked: Staff & service Great staff. I would say it’s an entry-level resort. Not a top tier resort but it is good enough to have a great trip. Good place for families. ##### Skylar Mcghee Stayed 3 nights in Jan 2026 ### 10/10 Excellent #### Vedang Dec 26, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The view of sea from the hotel balcony was incredible. The hotel had enough options for vegetarians. The service from hotel staff was excellent. Would definitely visit again. ##### Vedang Stayed 6 nights in Dec 2025 ### 10/10 Excellent #### Kimberly Dec 12, 2025 Liked: Cleanliness, amenities, property conditions & facilities The staff is super friendly and helpful. The hotel was clean. ##### Kimberly Stayed 5 nights in Dec 2025 ### 8/10 Good #### Sheila Feb 2, 2026 Liked: Cleanliness, property conditions & facilities Everyone went out of their way for us. The front desk, bartenders, and concierge were very accommodating. The rooms were old but clean. There was a mini bar(no alcohol) and coffee maker which were all convenient. Oh and nightly entertainment lead by GIO was very fun. If you have a choice stay here at the Krystal Cancun NOT the Krystal Grand. ##### Sheila Stayed 4 nights in Jan 2026 ### 8/10 Good #### Carlos A. Oct 11, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Fantastic beach view and the staff was very friendly. ##### Carlos A. Stayed 4 nights in Oct 2025 ### 8/10 Good #### jose l Jan 20, 2026 Liked: Cleanliness, amenities, property conditions & facilities Clean refreshing scent on hall ways ![](https://a.travel-assets.com/ugc/hotel-reviews/82c3b456-7de8-4fb4-9890-2f0c76240dc1-1768916720074.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### jose l Stayed 5 nights in Dec 2025 ### 10/10 Excellent #### Kelvin Jan 31, 2026 Liked: Cleanliness Disliked: Amenities The rooms were kept spotless. The service was bar none top-tier. My only disappointment was with room service. You have to pay for them to deliver your food to the room. Yeah that’s a real thing. ##### Kelvin Stayed 5 nights in Jan 2026 ### 6/10 Okay #### john Nov 30, 2025 Liked: Cleanliness Disliked: Amenities There is no more beautiful beach in the world than this. ![](https://a.travel-assets.com/ugc/hotel-reviews/9b23bf37-3bb2-4d5b-88e4-036f608bf015-1764510043648.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### john Stayed 4 nights in Nov 2025 ### 4/10 Poor #### David Dec 28, 2025 Liked: Cleanliness Disliked: Amenities, property conditions & facilities Ride pool bartenders. Dining room staff inattentive. Rooms were needed renovation. Beach was beautiful. ##### David Stayed 1 night in Dec 2025 ### 10/10 Excellent #### Elizabeth Sep 2, 2025 Liked: Cleanliness, staff & service, property conditions & facilities All you need for your vacation “location is excellent “ All staff very friendly. ##### Elizabeth Stayed 4 nights in Aug 2025 ### 8/10 Good #### Othniel Dec 9, 2025 Liked: Cleanliness, amenities, property conditions & facilities location location location. Nice views, on the beach anf plenty of pool space. Only issue is that the nicer items on the menus required an additional payment. But outside of that, view, location, food and drinks were in point ![](https://a.travel-assets.com/ugc/hotel-reviews/38c7335d-60e9-426d-b59a-e1775f8b02a8-1765286660697.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Othniel Stayed 2 nights in Dec 2025 ### 6/10 Okay #### Prabhjot Feb 6, 2026 Disliked: Cleanliness, property conditions & facilities Outdated resort, buffet is garbage, resort is EXTREMELY outdated like old old! Washrooms are not nice. If you get ocean view it’s not bad view! Restaurant food is nice but once again buffet is completely garbage. Staff is nice. Location is good right beside the Cancun strip. Only bar rail alcohol included. Cost money for good liqour. By the way, water bottles cost money which is crazy and not cool. Overall decent price for a family. Rooms r way too thin you can hear everything next door rooms with no privacy. ##### Prabhjot Stayed 3 nights in Jan 2026 ### 8/10 Good #### Aaron Jan 3, 2026 Liked: Cleanliness, staff & service The dining experiences were adequate but not worthy of accolades. The exercise facilities were inadequate. The staff was friendly, fast, professional and an absolute joy. In Particular Norma and Fernando provided excellent service. Very hard working and accommodating. Thank you for making my experience a joy! ![A typical beautiful sunrise! ](https://a.travel-assets.com/ugc/hotel-reviews/d61b4103-9349-429c-90cd-93c28a4473a7-1767461606670.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Aaron Stayed 5 nights in Dec 2025 ### 4/10 Poor #### Timothy Jan 31, 2026 Disliked: Amenities Room was very poor and they made me pay 400 more for a room already booked or said I would be on a lower floor in oldest tower. Staff is hit or miss. Bar tender at swim up bar was just miserable and insulting. Beach is nice but loud and crowded. If you don’t reserve chairs by 7:30 -8 u will be sitting on sand. Restaurants are pretty decent but buffet is pretty mediocre. I wouldn’t go back… many better resorts with exceptional service.. ##### Timothy Stayed 8 nights in Jan 2026 ### 8/10 Good #### Jerry Soriano Aug 28, 2025 Liked: Staff & service, amenities, property conditions & facilities The hotel staff is polite and good service ##### Jerry Soriano Stayed 4 nights in Aug 2025 ### 10/10 Excellent #### Kimberly Nov 13, 2025 Liked: Cleanliness, amenities, property conditions & facilities We changed rooms because on the far side we heard too much music from the club. We paid a smaller fee the upgrade, but staff was super accommodating and the room was always cleaned everyday. Everyone was smiling and very nice. Would definitely come again! ![](https://a.travel-assets.com/ugc/hotel-reviews/459a20c0-489e-4161-8a30-0a6222b6488c-1762999822844.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/225ad063-fb45-460a-ac91-d3156d9f0875-1762999823158.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/0b635285-17f1-4e01-8462-9b620e208733-1762999817886.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/b517c5b7-0940-41ba-8d7e-5cc296f886a4-1762999820864.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Kimberly Stayed 8 nights in Nov 2025 ### Expedia's Latest Trends ### Hotels > - [Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive](https://www.expedia.ca/Tulum-Hotels-Secrets-Tulum-Adutls-Only-All-Inclusive.h89768532.Hotel-Information) > - [Hyatt Centric Playa del Carmen - Downtown House & Beach House](https://www.expedia.ca/Playa-Del-Carmen-Hotels-Hyatt-Centric-Playa-Del-Carmen-Downtown-House-Beach-House.h11620473.Hotel-Information) > - 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