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Reviews of Aloft Cancun

3.5 out of 5
Aloft Cancun
Boulevard Kukulcan Km 9, Mz 48 L-8-1, Zona Hotelera, Cancun, QROO

Reviews

7.8

Good

Rating 10 - Excellent. 393 out of 1003 reviews" "
Rating 8 - Good. 303 out of 1003 reviews" "
Rating 6 - Okay. 143 out of 1003 reviews" "
Rating 4 - Poor. 83 out of 1003 reviews" "
Rating 2 - Terrible. 81 out of 1003 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Victor

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect place to stay near Caracol beach. Walking distance to a plaza for food. Good place
Stayed 3 nights in May 2024

8/10 Good

Juan

Travelled with group
Liked: Amenities
🤗
Stayed 1 night in May 2024

10/10 Excellent

Daniel

Stayed 2 nights in Apr 2024

8/10 Good

Tsz Lum Antonia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

Kendell

Liked: Cleanliness
Stayed 4 nights in Apr 2024

6/10 Okay

Kamal

Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Location is good - near to shopping and nightlife and restaurants Rooms needed more lights. No doors for bathrooms which sucks Free drinks were not that Great
Stayed 4 nights in Mar 2024

10/10 Excellent

Emmelyn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff was great, first time going to Cancun and they were so easy to talk to and explained everything perfectly 10/10.
Stayed 4 nights in Mar 2024

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location if you want to party
Stayed 2 nights in Mar 2024

8/10 Good

Martha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, location, location. The location of this place was so convinient. Once you exit, go right and public beach access is found just crossing the light. There is an Oxxo and grocery story on the corner. We walked everywhere from here. Beds are comfy, as you would expect from a Marriot hotel.
Stayed 2 nights in Mar 2024

8/10 Good

Angelina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room very clean, comfortable bed, good pilows, bathroom very clean and good shower with good pressure of the water, room specious, bottles of water avaiables every day, drinks are free all day and very good breakfast with scrambled eggs, beans sausage, good coffee. This hotel doesn’t have beach but you cross the street and is playa caracol and ferri to isla mujeres.also, the hotel is very convenient for transportation, infront you can take the bus to go to cancun center, good location
Stayed 3 nights in Mar 2024

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities
I recommend
Stayed 2 nights in Mar 2024

4/10 Poor

mike

Liked: Cleanliness, property conditions & facilities
The place was noisy. People were allowed in the rooms did not sleep all night. I notified the front desk. Nothing was done about it.
Stayed 1 night in Mar 2024

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you
Stayed 1 night in Mar 2024

10/10 Excellent

Hugo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good. You can find everything you need within walking distance
Stayed 2 nights in Mar 2024

10/10 Excellent

Simone Ibrahim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff is great. King room is a good size.
Stayed 7 nights in Mar 2024

10/10 Excellent

Daraphone

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and convenient location. Grocery store beside hotel and beach across the street. Bus stop outside. Excellent friendly staff, free open bar from 11 - 11 and free WiFi which we weren’t aware of and bought SIM cards but we know for next time. My teens loved it and the rooftop pool was perfect. It was much better than expected. Recommend for all families. Will return again.
Stayed 7 nights in Mar 2024

8/10 Good

Shih Tsung

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
The property was a perfect location. I wish the rooftop pool opened early so I could have watched the sunrise. One of the best parts was Mario. Mario helped me with everything I needed and made great suggestions. If you stay at the Aloft find Mario and work with him.
Stayed 5 nights in Mar 2024

6/10 Okay

Beatrice

Liked: Staff & service
It’s very old for the price we paid.
Stayed 1 night in Mar 2024

8/10 Good

Maria Del Carmen De La Paz, MIAMI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

8/10 Good

Calvin Dale

Travelled with group
Liked: Cleanliness, amenities
Loved the location and the included bar. Staff will knock on your door asking u when your going to check out at 9am even though check out isnt tell Noon
Stayed 5 nights in Mar 2024

10/10 Excellent

Janelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good except there was no cable TV available. The entire hotel had no signal for over 24 hours.
Stayed 1 night in Mar 2024

6/10 Okay

Alla

Travelled with family
Liked: Amenities, property conditions & facilities
The hotel is OK. But what's not OK it's when police trying to break your door in the middle of the night and when you open it they say just checking. Kids are scared, you are in shock and no explanation from the staff, 0!!?thats horrible, won't recommend it
Stayed 2 nights in Feb 2024

10/10 Excellent

Fitiaharinetsa Cedrick

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great staff service,great location .
Stayed 8 nights in Feb 2024

8/10 Good

Jeffery R, Philadelphia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good location , basic hotel
Stayed 2 nights in Feb 2024

10/10 Excellent

Sheree Rufus, Atlanta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aloft is in the perfect area for shopping and clubbing. Everything was close (walking distance). There is an $115(USD) additional charge to add people to the reservation.
Stayed 3 nights in Feb 2024

6/10 Okay

Brian P

Stayed 3 nights in Feb 2024

10/10 Excellent

Yasmin

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Free drinks from 11am to 11pm, quiet hotel in a superb location, free bike rental, amazing rooftop views and rooftop pool
Stayed 1 night in Feb 2024

10/10 Excellent

Dustin, Tacoma

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility has an amazing staff and an updated boutique feel. We only stayed one night before catching the ferry over to Isla Mujeres but I think it was perfect for our needs. The walls are a bit thin, so I could see it being loud at times, but for a short hotel stay it worked perfect for us.
Stayed 1 night in Feb 2024

8/10 Good

Andrea

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
For the price, it’s really not terrible. Staff was nice and the open bar is a nice touch. But the rooms are pretty rough, similar to a motel kind of vibe. We only stayed overnight to catch an early AM flight.
Stayed 1 night in Feb 2024

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located to shopping beachs and restaurants. Planning another trip this fall
Stayed 4 nights in Feb 2024

10/10 Excellent

Sorin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, close to everything.
Stayed 9 nights in Jan 2024

8/10 Good

Sean Bruce, Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to shopping and food, The ferry across to Isla Mujeres is directly across the street. Access to one of the best beaches is about a 5 minute walk from the hotel.
Stayed 7 nights in Feb 2024

10/10 Excellent

Jeremiah

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was awesome
Stayed 6 nights in Feb 2024

10/10 Excellent

Antonio

Stayed 5 nights in Feb 2024

8/10 Good

william

Liked: Cleanliness
Stayed 14 nights in Jan 2024

6/10 Okay

David

Liked: Cleanliness, staff & service, room comfort
The good, the bad and the ugly!
Good location. Lobby and open bar were great. Hallway carpets need to be replaced. Room ambience (furniture, fixtures, etc below the standard I am accustomed to in a Marriott property.
Stayed 2 nights in Feb 2024

6/10 Okay

Pablo Sibaja

Stayed 7 nights in Jan 2024

10/10 Excellent

Robin

Travelled with partner
Liked: Cleanliness, amenities
Worth the lil money we spent
Stayed 3 nights in Jan 2024

8/10 Good

Fabiola

Business traveller
Liked: Staff & service
Needs to improve maintenance
My room had nail polish stains on the clock. Also stains on the bench. Needs to improve in room maintenance conditions.
Stayed 2 nights in Feb 2024

8/10 Good

Jennifer, Maple Ridge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it. Will return again.
Stayed 6 nights in Jan 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loving Aloft Cancún
Perfect location with rooftop pool and beautiful views! Affordable and casual. Free select drinks from 11am - 11pm. We loved our visit and Mario who works in the lobby, is a wealth of information and super helpful!
Stayed 4 nights in Jan 2024

8/10 Good

Jonathan

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2024

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great deal. Happy with the hotel and its amenities.
Stayed 2 nights in Jan 2024

10/10 Excellent

Vannilaine

Stayed 1 night in Jan 2024

8/10 Good

Vladimir

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greate location , clean.
Stayed 7 nights in Jan 2024

10/10 Excellent

Cindy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 3 nights in Jan 2024

10/10 Excellent

Amber

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente atención.
Stayed 1 night in Jan 2024

10/10 Excellent

Chioma

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023