They put us on the bottom floor, below reception. The stairs were the only way to get there and they were sharp metal grids—perilous with luggage, and of course, the staff offered absolutely no help with our luggage. In fact, they were condescending, rude, and unhelpful. Our room was about a foot above the river in the canal. We could easily touch it from the windows. The room smelled as though the water had overflowed into the room — very moldy. It was discomforting and noisy to have the water so close, and boats going by and sloshing the water up even higher. We did not stay. I found another hotel immediately and we left. I am used to older rooms and small rooms in Europe, but with the treacherous metal grate stairs and the unpredictable water level, noise and mold, this was the worst ever.