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Response from Kris - Director of Rooms on May 27, 2024
Thank you for choosing to stay with us Victoria!
8/10 Good
LuAnn
Travelled with pets, Travelled with partner
May 26, 2024
Like the fact they were pet friendly and the pillow in the room along with the fishes. 👍 didn’t like the fact that the signage it hard to see, so it jumps out at you the last minute. But I give this Resort a good rating. Would recommend to others and would go back if I was back in that area.
LuAnn
Stayed 2 nights in May 2024
Response from Kris - Director of Rooms on May 26, 2024
The evening view to the water was magical. Unfortunately, we arrived too late to dine in the restaurant but food in The Pub was excellent. Room is comfortable with ever convenience
Jane
Stayed 1 night in May 2024
Response from Kris - Director of Rooms on May 26, 2024
Thank you for staying with us Jane! We agree, the sunsets over the bay are beautiful.
This is a hotel grade hotel! A luxury with having driver tourists in mind. Exquisite breakfasts and attention to the details and materials in design of the rooms is visible. Fireplace in the room, high quality wood work like TV counsel and etc… Exceptional scenery. Healthcare grade accessibility in the bathroom. Room was clean and staff are professional and polite. The only thing that came to my mind and won’t decrease the stars of this review, was a crack on the wood headwall of one of the beds. All in all a nice short stay for us.
Kia
Stayed 1 night in May 2024
Response from Kris - Director of Rooms on May 22, 2024
We appreciate you taking the time to let us know your thoughts Kia. Thank you so much for choosing to stay with us :)
Wonderful! The villa was amazing. Stunning views, exceptionally well appointed, lots of room, really spoiled us for other accommodations. The Resort location is great. Away from the hustle and bustle of the city but near great food options, grocery, activities. Would definitely stay again.
Marsha
Stayed 4 nights in May 2024
Response from Kris - Director of Rooms on May 20, 2024
Thank you for staying with us Marsha! We agree, it is very quiet at the resort. We are so happy you enjoyed the area and cannot wait to see you again :)
The location and view from the rooms. Breakfast service was a little slow and the resort is starting to show signs of age but I would return in a minute.
Bonnie
Stayed 8 nights in May 2024
Response from Kris - Director of Rooms on May 20, 2024
Thank you Bonnie for letting us know your thoughts!. We are continually doing updates and improvements to the resort. this past year, the Arbutus Dining Room, Check-in area, and pool/hot tub received makeovers. We hope to see you again soon.
Response from Kris - Director of Rooms on May 16, 2024
Thank you Neha!
6/10 Okay
Jordan
Travelled with partner
May 14, 2024
Liked: Cleanliness, staff & service
It was okay. The restaurant and spa wasn’t available because we went on Monday. I’m assuming because it’s slow season. It did not mention that the restaurant wouldn’t be open online. The only other food options were in Sidney. The pub food was really good though. Just was not the fine dining experience that I was looking for.
Jordan
Stayed 1 night in May 2024
Response from Kris - Director of Rooms on May 15, 2024
Thank you for staying with us Jordan! All of our dining room hours of operation can be found on our website. The Arbutus Dining Room hours have not changed (Open Thursday - Sunday for dinner and open daily for breakfast) in over a year so we are confused as to why you were unable to find this information. We hope to see you again.
Excellent hotel and area , very relaxing and clean , lots of amenities
DOUG
Stayed 1 night in May 2024
Response from Kris - Director of Rooms on May 15, 2024
Thank you for staying with us Doug!
8/10 Good
Annie
May 13, 2024
Bed was not too clean! Has hairs on the bed!
Annie
Stayed 1 night in May 2024
Response from Kris - Director of Rooms on May 14, 2024
Thank you for staying with us Annie. We are so sorry our Housekeeping team missed this when making your room up. Cleanliness and having everything just right for our guests is most important. We apologize we did not meet this basic expectation and hope to see you again.
Brentwood Lodge and Spa is a wonderful place to unwind and relax. The rooms, complete with outside balconies, all overlook Brentwood Bay and are very comfortable and quiet, and offer picturesque views. A great spot!
Mark
Stayed 2 nights in Apr 2024
Response from Kris - Director of Rooms on May 2, 2024
Thank you for letting us know your thoughts about your stay Mark and for choosing to stay with us!
Staff was great, room was lovely, the view was incredible. Definitely rent a car though because it’s quite far from downtown if you’re visiting. Very close to the Butchart & Victoria Butterfly Gardens.
Amani
Stayed 7 nights in Apr 2024
Response from Kris - Director of Rooms on Apr 28, 2024
Thank you for staying with us Amani and for letting us know your thoughts. We hope to see you again.
8/10 Good
Tiana
Travelled with partner
Apr 27, 2024
Liked: Cleanliness
Hot tub was lukewarm. Dining service was slow. Seems like minor issues, but when you come specifically to a resort for the food and facilities to relax.... we were a bit disappointed. Expensive stay for the quality of the resort.
Tiana
Stayed 1 night in Apr 2024
Response from Kris - Director of Rooms on Apr 27, 2024
Thank you for staying Tiana. We are sorry the service was a bit slow. Hopefully the quality of food was to your liking. Our hot tub is set at industry standard which our maintenance team monitors with live updates sent directly to them. We do hope to see you again.
We enjoyed our stay as our room was clean and quiet. Gorgeous views from the balcony. We had two meals at the pub, and both the veggie burger and sushi were amazing. Recommend and we will stay again!
Reena
Stayed 3 nights in Apr 2024
Response from Kris - Director of Rooms on May 8, 2024
We are so happy you enjoyed your stay Reena! Thank you for choosing us and we hope to see you again :)
Absolutely hot all points I am looking for. Impeccably clean and well appointed(pool-hot tub) and the room was amazing!!! The deep jacuzzi tub with view of the room was fabulous. All of this for under $200 per night with spa facilities???? Highly recommend
Jay
Stayed 1 night in Apr 2024
Response from Kris - Director of Rooms on Apr 26, 2024
I love this property because of the peaceful setting and views. The views from every room are outstanding. The pool and hot tub are very nice and the area around the hotel is great for a safe walk and exploration.
Our second stay here and it was lovely for a mini getaway! Amazing views, food and staff. Only thing I would recommend is they replace their mattresses. They’re not very comfortable and feel pretty worn out.
Elise
Stayed 2 nights in Apr 2024
Response from Kris - Director of Rooms on Apr 22, 2024