4/10 – Médiocre
Blue L., New Britain
23 avr. 2024
Points forts : Propreté
Beautiful Looking property with Many Problems
I've rented over 20 properties and never given a bad review. But if you're reading this, like me, you rely on the reviews for extra info. So, the short of it is:
1. Broken Kitchen Faucet
2. No toilet paper or even tissues
3. No Cable TV, Satellite or even Streaming on living room TV
4. No one to let us in the front gate
5. Totally scratched unusable cookware
6. Defensive attitude from Management team rather than apologetic
Here's the details:
1. Kitchen Faucet was supposed to be "touchless," but the sensor is in the back against the counter. It was also very loose at the base. Management's response:"Housekeeping didn't report it broken." This would be the same housekeeping that didn't notice that there was no toilet paper in the Condo. They never sent anyone to fix it.
2. Management's response to no toilet paper: "Well if there's none in the linen closet then that would be an error." No apology! To their credit, they sent over an Uber driver at 10:00 PM with 4 rolls.
3. There are 3 remotes & no instructions for the living room TV, but don't bother. You can only "cast". Master bedroom TV has streaming.
4. I sent Management a picture of the totally scratched pots & pans. They never answered my text, but 2 days later a package arrived - a "Mini pot Set." "Cookware" ranging from 4 1/2 inches to 8 inches. A joke?
5. Entered gate code, got "Please leave a message."
6. The owner of this beautiful property deserves a better management team.
Blue L.
Séjour de 7 nuits en avril 2024