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Reviews of Hampton Inn & Suites Atlanta-Downtown

3 out of 5
Hampton Inn & Suites Atlanta-Downtown
161 Ted Turner Dr NW, Atlanta, GA

Reviews

8.2

Very good

Rating 10 - Excellent. 496 out of 1000 reviews" "
Rating 8 - Good. 265 out of 1000 reviews" "
Rating 6 - Okay. 112 out of 1000 reviews" "
Rating 4 - Poor. 64 out of 1000 reviews" "
Rating 2 - Terrible. 63 out of 1000 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Allyson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only complaint is that the first room the air never got below 73 which is warm for us. The front desk clerk was very helpful and moved us to another room & upgraded the room for our inconvenience; however, that room never cooled either. Otherwise, everything was comfortable, clean and friendly.
Stayed 1 night in May 2024
Response from -Shanice (Guest Service Manager) on May 14, 2024
Thank you for staying here at Hampton Inn and Suites Downtown Atlanta. We do apologize for any issues you had while you were here. Please reach out to the hotel so we can make it right for you. We always want you to come back and visit us.

6/10 Okay

Chuang

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024
Response from -Shanice (Guest Service Manager) on May 14, 2024
Thank you for staying here at Hampton Inn and Suites Downtown Atlanta. We do apologize for any issues you had while you were here. Please reach out to the hotel so we can make it right for you. We always want you to come back and visit us.

10/10 Excellent

randy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay!
Stayed 1 night in May 2024
Response from -Shanice (Guest Service Manager) on May 14, 2024
Thank you for staying here at Hampton Inn and Suites Downtown Atlanta. We look forward to your next stay with us

8/10 Good

Patty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed it, wired great for our downtown visit to Atlanta.
Stayed 2 nights in May 2024
Response from -Shanice (Guest Service Manager) on May 11, 2024
Thank you for staying here at Hampton Inn and Suites Downtown Atlanta. We look forward to your next stay with us

8/10 Good

Maurice

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Good breakfast selection
Stayed 1 night in Apr 2024
Response from -Shanice (Guest Service Manager) on May 11, 2024
Thank you for staying here at Hampton Inn and Suites Downtown Atlanta. We look forward to your next stay with us

10/10 Excellent

Roderick

Liked: Cleanliness, staff & service, property conditions & facilities
Non
Stayed 1 night in May 2024

10/10 Excellent

Roslynn R

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from -Shanice (Guest Service Manager) on May 2, 2024
Thank you for staying here at Hampton Inn and Suites Downtown Atlanta. We look forward to your next stay with us

10/10 Excellent

Michael, Milton

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
This was a great place to stay we reallly enjoyed it.
Stayed 1 night in Apr 2024
Response from -Shanice (Guest Service Manager) on May 10, 2024
Thank you for staying here at Hampton Inn and Suites Downtown Atlanta. We look forward to your next stay with us

8/10 Good

Marco

Business traveller
Liked: Cleanliness, staff & service
Outdated Windows dirty cracked Decor outdated
Stayed 5 nights in Apr 2024
Response from -Shanice (Guest Service Manager) on Apr 27, 2024
Thank you for staying here at Hampton Inn and Suites Downtown Atlanta. We look forward to your next stay with us

10/10 Excellent

Katharine

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from -Shanice (Guest Service Manager) on Apr 25, 2024
Thank you for staying here at Hampton Inn and Suites Downtown Atlanta. We look forward to your next stay with us

4/10 Poor

Vinod

Stayed 2 nights in Apr 2024
Response from -Shanice (Guest Service Manager) on May 10, 2024
Thank you for staying here at Hampton Inn and Suites Downtown Atlanta. We do apologize for any issues you had while you were here. Please reach out to the hotel so we can make it right for you. We always want you to come back and visit us.

8/10 Good

Gary

Travelled with partner
Breakfast was good. Friendly staff. Conveniently located. Near aquarium. Parks and restaurants.
Stayed 1 night in Apr 2024
Response from -Shanice (Guest Service Manager) on Apr 17, 2024
Thank you for staying here at Hampton Inn and Suites Downtown Atlanta. We look forward to your next stay with us

6/10 Okay

michelle

Stayed 3 nights in Apr 2024
Response from -Shanice (Guest Service Manager) on May 10, 2024
Thank you for staying here at Hampton Inn and Suites Downtown Atlanta. We do apologize for any issues you had while you were here. Please reach out to the hotel so we can make it right for you. We always want you to come back and visit us.

6/10 Okay

Raef

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from -Shanice (Guest Service Manager) on Apr 17, 2024
Thank you for staying here at Hampton Inn and Suites Downtown Atlanta. We do apologize for any issues you had while you were here. Please reach out to the hotel so we can make it right for you. We always want you to come back and visit us.

8/10 Good

Jaya, Vinton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from -Shanice (Guest Service Manager) on Apr 12, 2024
Thank you for staying here at Hampton Inn and Suites Downtown Atlanta. We look forward to your next stay with us

8/10 Good

Kim

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We never saw room service. They didn't clean our room. We checked in Sunday and left Wednesday so we should have seen our room cleaned at least once. On a positive note: The lobby and buffet staff were excellent.
Stayed 3 nights in Apr 2024
Response from -Shanice (Guest Service Manager) on Apr 11, 2024
Thank you for staying here at Hampton Inn and Suites Downtown Atlanta. We do apologize for any issues you had while you were here. Please reach out to the hotel so we can make it right for you. We always want you to come back and visit us.

10/10 Excellent

Marty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from -Shanice (Guest Service Manager) on Apr 11, 2024
Thank you for staying here at Hampton Inn and Suites Downtown Atlanta. We look forward to your next stay with us

8/10 Good

Lakisha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Property was un walking distance to many attractions and was reasonably priced. The property was clean.
Stayed 3 nights in Apr 2024
Response from -Shanice (Guest Service Manager) on Apr 5, 2024
Thank you for staying here at Hampton Inn and Suites Downtown Atlanta. We look forward to your next stay with us

4/10 Poor

Debra

Liked: Property conditions & facilities
Disliked: Staff & service
I transferred my stay to a friend, it was fully paid for and I called previously to make sure everything was ok. When he went to check in, he was told it wasn't and the person checking him in said "the credit card on file is going to be charged one way or another tonight" which was an uncalled comment coming from a front desk check in clerk. My friend called me to let me know, I called both PayPal and Expedia and was told by both that the room had been completely paid for in February. Manager was called and quickly figured out the front desk clerk was wrong and commented that the front desk clerk was a new employee. The front desk clerk needs to be informed that I am a paying customer and making comments like she did is unprofessional.
Stayed 1 night in Apr 2024
Response from -Shanice (Guest Service Manager) on Apr 3, 2024
Thank you for staying here at Hampton Inn and Suites Downtown Atlanta. We do apologize for any issues you had while you were here. Please reach out to the hotel so we can make it right for you. We always want you to come back and visit us.

4/10 Poor

Teresa

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The blinds in my room didn’t work. My daughter had to stand on the couch to pull the outside blind down and to put it back up. I stepped on carpet barefoot where it met the wood flooring and my foot got stabbed by metal sticking up in the frayed carpet. The carpet was frayed along the seam to the wood flooring and I didn’t notice before stepping on it. The faucet in the bathroom didn’t drain but maintenance did come up and fixed that right away. There was no working outlet in the bathroom so we had to get ready in the room with the blinds offering dim light or full exposure. Also, we didn’t know we were in a handicapped room and water came out from the shower all over the floor that created a mess. Had we known ahead of time, we could have tried to minimize the water coming out onto the floor where a drain was at. The maintenance guy was very nice but these were issues out of his control. I don’t feel like this room, a king suite, was adequate for guest the way it was during our stay.
Stayed 4 nights in Mar 2024
Response from -Shanice (Guest Service Manager) on Apr 3, 2024
Thank you for staying here at Hampton Inn and Suites Downtown Atlanta. We do apologize for any issues you had while you were here. Please reach out to the hotel so we can make it right for you. We always want you to come back and visit us.

10/10 Excellent

Justin

Stayed 1 night in Mar 2024
Response from -Shanice (Guest Service Manager) on Apr 17, 2024
Thank you for staying here at Hampton Inn and Suites Downtown Atlanta. We look forward to your next stay with us

6/10 Okay

Jennifer

Travelled with family
Disliked: Amenities, property conditions & facilities
The bathroom was very small and the breakfast was not very good. I will not be returning.
Stayed 3 nights in Mar 2024
Response from -Shanice (Guest Service Manager) on Mar 21, 2024
Thank you for staying here at Hampton Inn and Suites Downtown Atlanta. We do apologize for any issues you had while you were here. Please reach out to the hotel so we can make it right for you. We always want you to come back and visit us.

10/10 Excellent

Jose, Mount Olive

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is very convenient it has all around it and close to the arena
Stayed 1 night in Mar 2024
Response from -Shanice (Guest Service Manager) on Mar 16, 2024
Thank you for staying here at Hampton Inn and Suites Downtown Atlanta. We look forward to your next stay with us.

2/10 Terrible

Tanadia, Palm Coast

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No ac not acceptable!!! Rooms need to be cleaned thoroughly
Stayed 1 night in Mar 2024
Response from -Shanice (Guest Service Manager) on Mar 16, 2024
Thank you for staying here at Hampton Inn and Suites Downtown Atlanta. We do apologize for any issues you had while you were here. Please reach out to the hotel so we can make it right for you. We always want you to come back and visit us.

4/10 Poor

Sergio

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
This property has been under renovation. Our room was a renovated one but: first we did not request an accesible one and got a roll in / roll out shower which, in our case which we do not need one makes it un comfortable and ends up with a mess on the bathroom floor. The curtains did not work, the materials used in the renovation are cheap. Internet did not work because they were re wiring it, which is understandable but a heads up with an alternative would have been great. In a nut shell an OK place to spend a night if the price is cheap.
Stayed 1 night in Mar 2024
Response from -Shanice (Guest Service Manager) on Mar 16, 2024
Thank you for staying here at Hampton Inn and Suites Downtown Atlanta. We do apologize for any issues you had while you were here. Please reach out to the hotel so we can make it right for you. We always want you to come back and visit us.

6/10 Okay

Kimberly

Stayed 1 night in Mar 2024
Response from -Shanice (Guest Service Manager) on Mar 13, 2024
Thank you for staying here at Hampton Inn and Suites Downtown Atlanta. We do apologize for any issues you had while you were here. Please reach out to the hotel so we can make it right for you. We always want you to come back and visit us.

10/10 Excellent

Carlene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an excellent stay and I would probably stay here again if I ever need to be in downtown Atlanta.
Stayed 1 night in Mar 2024
Response from -Shanice (Guest Service Manager) on Mar 13, 2024
Thank you for staying here at Hampton Inn and Suites Downtown Atlanta. We look forward to your next stay with us.

10/10 Excellent

Frederica

Stayed 1 night in Mar 2024
Response from -Shanice (Guest Service Manager) on Apr 3, 2024
Thank you for staying here at Hampton Inn and Suites Downtown Atlanta. We look forward to your next stay with us

10/10 Excellent

Ryland

Stayed 3 nights in Mar 2024
Response from -Shanice (Guest Service Manager) on Apr 3, 2024
Thank you for staying here at Hampton Inn and Suites Downtown Atlanta. We look forward to your next stay with us

10/10 Excellent

Naeun, Broomfield

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from -Shanice (Guest Service Manager) on Mar 6, 2024
Thank you for staying here at Hampton Inn and Suites Downtown Atlanta. We look forward to your next stay with us.

10/10 Excellent

Rachelle

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My stay at the downtown Atlanta Hampton in a Georgia was a wonderful experience. Everyone was very helpful and friendly. A big thank you to Niya especially, give that lady a raise!
Stayed 2 nights in Feb 2024
Response from -Shanice (Guest Service Manager) on Mar 3, 2024
Thank you for staying here at Hampton Inn and Suites Downtown Atlanta. We look forward to your next stay with us.

10/10 Excellent

Kelsey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really close walk to The Tabernacle and was exactly what we needed!
Stayed 1 night in Feb 2024
Response from -Shanice (Guest Service Manager) on Mar 1, 2024
Thank you for staying here at Hampton Inn and Suites Downtown Atlanta. We look forward to your next stay with us.

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to public transportation and tourist attractions.
Stayed 2 nights in Feb 2024
Response from -Shanice (Guest Service Manager) on Feb 28, 2024
Thank you for staying here at Hampton Inn and Suites Downtown Atlanta. We look forward to your next stay with us.

10/10 Excellent

Rhonda Martin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from -Shanice (Guest Service Manager) on Feb 13, 2024
Thank you for staying here at Hampton Inn and Suites Downtown Atlanta. We look forward to your next stay with us.

10/10 Excellent

Sheena

Stayed 1 night in Feb 2024
Response from -Shanice (Guest Service Manager) on Feb 13, 2024
Thank you for staying here at Hampton Inn and Suites Downtown Atlanta. We look forward to your next stay with us.

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location and accommodations
Stayed 2 nights in Feb 2024
Response from -Shanice (Guest Service Manager) on Feb 13, 2024
Thank you for staying here at Hampton Inn and Suites Downtown Atlanta. We look forward to your next stay with us.

10/10 Excellent

Lindsey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Stayed 1 night in Feb 2024
Response from -Shanice (Guest Service Manager) on Feb 13, 2024
Thank you for staying here at Hampton Inn and Suites Downtown Atlanta. We look forward to your next stay with us.

10/10 Excellent

brenna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 1 night in Feb 2024
Response from -Shanice (Guest Service Manager) on Feb 13, 2024
Thank you for staying here at Hampton Inn and Suites Downtown Atlanta. We look forward to your next stay with us.

6/10 Okay

JoAnne

Business traveller
Liked: Staff & service
Disliked: Amenities
This place is not bad and it’s so close to the Mart… but the room was not that clean and the toilet was broken… it was just ok.
Stayed 5 nights in Feb 2024
Response from -Shanice (Guest Service Manager) on Feb 10, 2024
Thank you for staying here at Hampton Inn and Suites Downtown Atlanta. We do apologize for any issues you had while you were here. Please reach out to the hotel so we can make it right for you. We always want you to come back and visit us.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay, excellent service, good breakfast.
Stayed 2 nights in Jan 2024
Response from -Shanice (Guest Service Manager) on Feb 9, 2024
Thank you for staying here at Hampton Inn and Suites Downtown Atlanta. We look forward to your next stay with us.

8/10 Good

Norma

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from -Shanice (Guest Service Manager) on Feb 5, 2024
Thank you for staying here at Hampton Inn and Suites Downtown Atlanta. We look forward to your next stay with us.

2/10 Terrible

Carolyn

Stayed 1 night in Jan 2024
Response from -Shanice (Guest Service Manager) on Feb 9, 2024
Thank you for staying here at Hampton Inn and Suites Downtown Atlanta. We do apologize for any issues you had while you were here. Please reach out to the hotel so we can make it right for you. We always want you to come back and visit us.

8/10 Good

Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from -Shanice (Guest Service Manager) on Feb 5, 2024
Thank you for staying here at Hampton Inn and Suites Downtown Atlanta. We look forward to your next stay with us.

10/10 Excellent

Ruopeng

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for this area.
Stayed 1 night in Jan 2024
Response from -Shanice (Guest Service Manager) on Feb 4, 2024
Thank you for staying here at Hampton Inn and Suites Downtown Atlanta. We look forward to your next stay with us.

8/10 Good

Dustin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fine
Stayed 1 night in Jan 2024
Response from -Shanice (Guest Service Manager) on Jan 30, 2024
Thank you for staying here at Hampton Inn and Suites Downtown Atlanta. We look forward to your next stay with us.

4/10 Poor

Edwin

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The room they gave us had a bad smell, like sewage, the construction of the building is old, the stay was not very pleasant
Stayed 2 nights in Jan 2024
Response from -Shanice (Guest Service Manager) on Jan 29, 2024
Thank you for staying here at Hampton Inn and Suites Downtown Atlanta. We do apologize for any issues you had while you were here. Please reach out to the hotel so we can make it right for you. We always want you to come back and visit us.

10/10 Excellent

Leah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from -Shanice (Guest Service Manager) on Jan 30, 2024
Thank you for staying here at Hampton Inn and Suites Downtown Atlanta. We look forward to your next stay with us.

4/10 Poor

bella

Absolutely did not like the 30$ charge for parking.
Stayed 1 night in Jan 2024
Response from -Shanice (Guest Service Manager) on Jan 28, 2024
Thank you for staying with us at Hampton Inn and Suites Downtown Atlanta. We do apologize if you didn't see on the site where parking is 30 per night. We still hope you come back and visit us again. It's always a great time here with us )

2/10 Terrible

Roland

Stayed 2 nights in Jan 2024
Response from -Shanice (Guest Service Manager) on Mar 21, 2024
Thank you for staying here at Hampton Inn and Suites Downtown Atlanta. We do apologize for any issues you had while you were here. Please reach out to the hotel so we can make it right for you. We always want you to come back and visit us.

10/10 Excellent

amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Get away for a night
Overall, was a wonderful time
Stayed 1 night in Jan 2024
Response from -Shanice (Guest Service Manager) on Jan 26, 2024
Thank you for staying here at Hampton Inn and Suites Downtown Atlanta. We look forward to your next stay with us.