Art Gallery Erik Zwezerijnen Tours and Activities

The hotel was a small but comfy one, and it was close to the tram station and main tourist attractions at Museumplein. The staff was nice, and there was a lovely hotel cat called Bella. Free drinks and waffles were provided. Really enjoyed my stay with my friend here.

Upon checking my bank visa statement It appears charges are accurately done first . However, there were two unknown charges in my bank statement that can’t be reconciled with the receipt they printed out for me. A week after we are back from our cruise I wrote to the guest services to enquire about the extra charges, looks like they are in no hurry to answer my questions? Until now, I still have not received good explanation from them to resolve this issue, that I am charged over C$ 500.00! For two mysterious charges In my 4 days still stay. This is not an average hotel, for 4 days two superior rooms cost me over C$5000.00. Although I like the hotel, Pestana cannot randomly charge my visa like this. I am not happy about it! If they don’t give me a good explanation of that, I would say —beware of your visa bill. Don’t leave the front desk until they explain everything to you. Otherwise, a nice surprise will be followed later…just be careful! Keep all your receipts ! Now depending how they handle my situation that will determine if I would recommend or use this hotel in the future!! Thank you!

Simply one of the best with a great team. We will be back again. N&S