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Reviews of Best Western Cambridge

3 out of 5
Best Western Cambridge
2307 Southgate Parkway, Cambridge, OH

Reviews

8.8

Excellent

Rating 10 - Excellent. 238 out of 414 reviews" "
Rating 8 - Good. 123 out of 414 reviews" "
Rating 6 - Okay. 30 out of 414 reviews" "
Rating 4 - Poor. 15 out of 414 reviews" "
Rating 2 - Terrible. 8 out of 414 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rashmi, Greenville

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, rooms are nice. Only issue was the tub barely drained and the breakfast area wasn’t well stocked. Food was good, but no OJ in the machine.
Stayed 3 nights in May 2024

4/10 Poor

Rose

Property is fine. Going downstairs two extra times because the key did not work in the door was ridiculous. No ice machine and no bottled water to purchase. Definitely disappointing.
Stayed 1 night in May 2024

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Yes
Stayed 1 night in Apr 2024
Response from GM on May 3, 2024
Greetings, Thank you for choosing to stay with us! Thank you also for taking the time to complete a survey! We hope you come back and stay with us again soon! Best Regards, Bobbi

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value.
Stayed 1 night in Apr 2024
Response from GM on Apr 15, 2024
Greetings, Thank you for choosing to stay with us! Thank you also for taking the time to complete a survey! We hope you come back and stay with us again soon! Best Regards, Bobbi

10/10 Excellent

Whitney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff and quiet
Stayed 1 night in Apr 2024
Response from GM on Apr 15, 2024
Greetings, Thank you for choosing to stay with us! Thank you also for taking the time to complete a survey! We hope you come back and stay with us again soon! Best Regards, Bobbi

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Feb 2024
Response from GM on Apr 3, 2024
Greetings, Thank you for choosing to stay with us! Thank you also for taking the time to complete a survey! We hope you come back and stay with us again soon! Best Regards, Bobbi

8/10 Good

Richard

Liked: Staff & service, amenities
New bed was great! The room was poorly stocked and in need of fine cleaning in the shower and bathroom ran out of Kleenex, only 4 in the box and no refill. There was some hair in the shower.
Stayed 1 night in Mar 2024
Response from GM on Mar 29, 2024
Greetings, Thank you for choosing to stay with us! Thank you also for taking the time to complete a survey! We really appreciate you bringing these items to our attention and will work with the staff to ensure this doesn't happen again! We hope you come back and stay with us again soon! Best Regards, Bobbi

8/10 Good

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on Mar 29, 2024
Greetings, Thank you for choosing to stay with us! Thank you also for taking the time to complete a survey! We hope you come back and stay with us again soon! Best Regards, Bobbi

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Mar 2024
Response from GM on Mar 21, 2024
Greetings, Thank you for choosing to stay with us! Thank you also for taking the time to complete a survey! We hope you come back and stay with us again soon! Best Regards, Bobbi

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great ! The service from, you stinks , third party, would not let me use my discounts! Actually cost me more to use you !
Stayed 1 night in Mar 2024
Response from GM on Mar 11, 2024
Greetings Steve, Thank you for choosing to stay with us. Thank you also for taking the time to complete a survey. We appreciate your feedback! It helps us to improve! Thanks, and have a great day! Best Regards, Bobbi

10/10 Excellent

Tiffany

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from GM on Feb 12, 2024
Dear Tiffany, Thank you for choosing to stay with us. Thank you also for taking the time to complete a survey. We appreciate your feedback! It helps us to improve! Thanks, and have a great day! Best Regards, Bobbi

6/10 Okay

Jarrod

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Hotel was great, breakfast was not!!!! I stay in many hotels and probably the worst breakfast I’ve had. Nothing was stocked at all!! Just go to dennys or McDonald’s down the road.
Response from GM on Feb 12, 2024
Dear Jarrod, We apologize that we failed you in regards to our breakfast selection. We thank you for your feedback and will use it to improve! We hope you come back and give us another chance to impress you! Best Regards, Bobbi

6/10 Okay

Don

Travelled with family
Basic but fine
Friendly staff. Breakfast was limited. No coffee at first, but arrived half hour late. Kind of older, but clean enough...functional. cracker barrel is a plus
Stayed 1 night in Jan 2024
Response from GM on Jan 17, 2024
Greetings Don, Thank you for choosing to stay with us. Thank you also for taking the time to complete a survey. We appreciate your feedback! It helps us to improve! Thanks, and have a great day! Best Regards, Bobbi

10/10 Excellent

Ruthann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Alina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a quiet and clean property.
Stayed 1 night in Nov 2023

8/10 Good

Debra

Stayed 1 night in Nov 2023

8/10 Good

Dale

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities
Very friendly staff clean rooms pet friendly
Stayed 3 nights in Nov 2023

4/10 Poor

Jay, Chillicothe

Business traveller
Disliked: Cleanliness
The first room I was given was dirty. The second room which the checkin person went to look at, keys would not work everytime I tried to enter room. The toilet was already full and backed up which the checkin person plunged. It was not cleaned and I had to look at the brown ring my entire stay. The tub backed up to my knees my first shower. The second shower also backup and brown crap started coming out of the drain. I got out as fast as I could and stepped on the towel which showed I had crap all over my feet. I had to use towels outside of the tub to wash my legs and feet clean. I could hear everything in the neighboring rooms and hallway. Was told they would refund my stay and only refunded one night. Won’t ever stay at Best Western again.
Stayed 2 nights in Nov 2023

6/10 Okay

Bryan

Stayed 1 night in Nov 2023

4/10 Poor

Laura

Travelled with partner
Disliked: Property conditions & facilities
We were unable to use our toilet. A note was left my housekeeping that said "If water continues to run, you can shut it off" The water was already shut off and we were unable to use it.
Stayed 1 night in Nov 2023

8/10 Good

Dale

Stayed 4 nights in Nov 2023

10/10 Excellent

Christi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very updated and clean. Friendly check in.
Stayed 1 night in Nov 2023

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and staff was nice.
Stayed 1 night in Nov 2023

10/10 Excellent

Katie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and nice
Stayed 2 nights in Oct 2023

8/10 Good

Jolene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and convenient. A lot of food options in close vicinity.
Stayed 1 night in Oct 2023

4/10 Poor

Daniel

Business traveller
Disliked: Cleanliness, property conditions & facilities
Dirty room & breakfast was really bad!
We got two rooms one was great the other the tv didnt work the room was dirty and had candy papers around the room. The bathroom was dirty also. The breakfast was a big disappointment two pieces of sausage and two biscuits, the juice machine didnt work and other people didnt get any sausage or biscuits because nobody refilled it. I try to always stay at best western because i love the breakfast and it has always been clean. This place wasnt customer focused that is for sure, i will never stay at this place again that is for sure.
Stayed 1 night in Oct 2023

8/10 Good

Sandra, New Bedford

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable and clean room perfect after a long day of traveling. Convenient restaurant nearby. Only issue is its mot easy to get to from the side of the highway heading east.
Stayed 1 night in Oct 2023

10/10 Excellent

Shellie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms
Stayed 1 night in Oct 2023
Response from Stevi Scarbro on Oct 11, 2023
Shellie— Thank you for being our guest and for the excellent review. Enjoy your upcoming Holidays and we hope to see you again.

2/10 Terrible

John

Stayed 1 night in Oct 2023

6/10 Okay

Joshua

Business traveller
Liked: Staff & service, amenities
There was no WiFi during my stay which normally is not a problem, but I had things needing done that required it. The first room I went to wasn’t cleaned from the previous stay. The room wasn’t visited or checked on during my stay. I’m thankful the desk clerk was able to get me into a different room though
Stayed 3 nights in Oct 2023
Response from Stevi Scarbro on Oct 8, 2023
Joshua— Thank you for being our guest. My apology for any problems you had while a guest of our hotel. Enjoy the rest of your summer and please stay safe.

2/10 Terrible

Amanda

Disliked: Cleanliness, staff & service, room comfort
Unbelievably bad way of doing business
I booked my room ahead of time several day, I then called day of check in to see if I needed to go to the hotel to check in before my meeting. Was told no Ellis you have reservations. Then went to my meeting, showed up at the hotel and the couple in front of me at the desk were being told them at their room was no longer available. She booked weeks in advance, had two small children and all of her luggage, she was told to find a different hotel even though she had made reservations two weeks in advance, I was told the same thing. The other couple and us all took our luggage and hungry, tired crabby children back out to the car at 10 ocklock at night to find another hotel. To our surprise there were several other families in the parking lot frantically searching for a new place for their family to stay at 10pm. Needless to say none of of will be using best western or and of you affiliated hotels in the future. We all had reservations, plans for our vacations I couldn’t ever imagine customer service this terrible. And I don’t understand because all of us had given our credit card information, the only thing I can imagine is they were sold for more money then they quoted us for. So not only did the mess everyone’s vacations up they did it for a few bucks a room. Terrible
Stayed 1 night in Oct 2023
Response from Stevi Scarbro on Oct 8, 2023
My apology for your inconvenience.

4/10 Poor

Chad

Travelled with family and small children, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Bed was not made from previous people tables hadn’t been wiped down bath towels had black stuff on them pool maintenance door left open to chemical room breakfast area was very unsatisfactory
Stayed 2 nights in Oct 2023
Response from Stevi Scarbro on Oct 8, 2023
My apology for any inconvenience you had while a guest of our hotel.

8/10 Good

John

Travelled with partner
Good beds! Clean! Quiet! Pleasant room. The attendants were pleasant. However: We were first sent to a room that was occupied! It took a while to get that straightened out. The Wi-Fi was out in the morning. “They are working in it.” The breakfast was inedible. Better not to offer breakfast, Coffee was ok, not great.
Stayed 1 night in Oct 2023
Response from Stevi Scarbro on Oct 7, 2023
John — Thank you for being our guest .

6/10 Okay

Sue

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Tv didn't work. Staff could not fix. Breakfast offerings were slim: no yogurt, had to wait for scrambeled eggs, had to wait for regular coffee, no decaf available. Ice machine on first floor did not work.
Stayed 1 night in Oct 2023
Response from Stevi Scarbro on Oct 6, 2023
Thank you for being our guest. Sometimes it is hard getting food supplies. School is in session and increases demand. My apology you had to wait for our breakfast attendant to replenish food. We hope you will give us an opportunity to better service you in future Enjoy the rest of your summer and stay safe.

6/10 Okay

Jacqueline

Stayed 1 night in Oct 2023
Response from Stevi Scarbro on Oct 7, 2023
Jacqueline— Thank you for being a guest of our hotel. We look forward to having you stay with us again.

4/10 Poor

Jamie

Disliked: Cleanliness, staff & service, amenities
Room had not been cleaned. Breakfast selection was poor and food seemed old.
Response from Stevi Scarbro on Oct 7, 2023
Jamie— Thank you for being our guest. My apology for any problems you had with our hotel. But I do promise the food does last long enough to go stale..Please come stay with us again. Enjoy your summer and stay safe.

6/10 Okay

Jamie

Travelled with family
Liked: Staff & service
Meh…
First off, the staff was very friendly. When we got to our room it was nice but upon further entry you could tell some spots were missed while vacuuming. I found a couple of wrappers and a string of dental floss on the floor and my daughter found crumbs in her bed. The swimming pool area was kind of gross. The trash was smelly(mind you we went in the morning), the tables hadn’t been wiped and the windows and door had rust all around them. The night we arrived the toilet was hard to flush. No biggie but by the last day it had broken and I had to take the back off to flush it. I most likely would not stay here again.
Stayed 3 nights in Sep 2023
Response from Stevi Scarbro on Sep 30, 2023
Thank you for being our guest. We appreciate your feedback. Unfortunately after Covid-19 staffing has become very difficult. Please accept my apology. I hope you will come again and give us the opportunity to better you.

8/10 Good

Andrew

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Stevi Scarbro on Sep 28, 2023
Andrew— Thank you for being our guest. We look forward to having you as our guest again. Enjoy the rest of your summer and stay safe.

2/10 Terrible

Kenneth

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay elsewhere. The place is a wreck.
We were put in a “pet” room. I asked if anything else was available and was assured the room was rarely used for guests with pets. As soon as we walked in we found dog hair all over the beds which clearly hadn’t been changed. The shower was filthy, the closet had pet hair in it and in the door. No toilet paper in the room, light switch in the entry of the room was shorted out and crackling, and the TV didn’t work. I went to the front desk and the clerk gave me some sheets to apparently change the beds myself. We were out all day Saturday and asked to have the room THOROUGHLY cleaned. After 14 hours we returned to find NOTHING was cleaned, and instead our sheets had been tossed around and our belongings had been rifled through. I went to the front desk again and was snapped at by the clerk that she was “the only person working there.” She proceeded to tell me that she’s only one person and suggested I clean the room myself. The owner of this establishment is a piece of work as well and never replied to customers. Best Western has been notified and I’ll be pushing for them to lose their franchising. BW gives a money back guarantee and I’ll be seeking a full refund.
Toilet paper is a rare commodity
Linens slammed down at our door after we asked for a cleaning to be done.
Hair in and on closet.
Filthy tub/shower
Stayed 2 nights in Sep 2023
Response from Stevi Scarbro on Sep 28, 2023
Kenneth— My apologies for any inconvenience you had while a guest of our hotel. Please forgive our being short staffed. We hope you will give us another opportunity to better serve you.

10/10 Excellent

Rachelle

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!!
Stayed 1 night in Sep 2023
Response from Stevi Scarbro on Sep 28, 2023
Rachelle— I am so happy to hear you enjoyed your stay with us. We hope to see you again soon. Enjoy the rest of your summer and please stay safe.

2/10 Terrible

Azzeddine

Stayed 2 nights in Sep 2023
Response from Stevi Scarbro on Oct 8, 2023
Thank you for being our guest. Stay safe and we hope to see you again.

10/10 Excellent

Rachelle

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect!
Stayed 1 night in Sep 2023
Response from Stevi Scarbro on Sep 28, 2023
Rachelle—- Thank you for being our guest and for the excellent review. We appreciate you and hope to see you again soon. Enjoy the rest of your summer and stay safe.

8/10 Good

Dr. Rita

Liked: Cleanliness, staff & service
There was an aweful smell in the hall, however the room was nice, clean, comfortable.
Stayed 1 night in Sep 2023
Response from Stevi Scarbro on Oct 7, 2023
Dr. Rita — Thank you for being a guest of our hotel. I am personally staying at the hotel and did not notice an odor. My apology to you. Please come stay with us again. Enjoy the rest of your summer and stay safe.

8/10 Good

Monica

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Stevi Scarbro on Oct 7, 2023
Monica— Thank you for being our guest. We appreciate you and look forward to seeing you again.

2/10 Terrible

Austyn

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
absolutely disgusting.
Stayed 1 night in Sep 2023
Response from Stevi Scarbro on Sep 28, 2023
Austyn— Thank you for being our guest. My apology to you. Did you bring up your issues with the Front Desk?Sincerely, Stevi Scarbro General Manager Best Western/ Cambridge

10/10 Excellent

Rebecca

Stayed 1 night in Sep 2023
Response from Stevi Scarbro on Oct 7, 2023
Rebecca — WOW! You scored us all tens ! I will be certain to share this with our employees . They will love your review. Please come and stay again.

10/10 Excellent

Thomas

Stayed 1 night in Aug 2023
Response from Stevi Scarbro on Oct 7, 2023
Thomas—We appreciate your being our guest .

6/10 Okay

Thomas

Travelled with partner
Liked: Cleanliness, staff & service
Rooms dated. No hot water at breakfast no usb ports in rooms
Stayed 1 night in Aug 2023
Response from Stevi Scarbro on Oct 8, 2023
Thomas- Thank you for being out guest. I am sorry you did not find our hotel to your liking. A lot of funds were just put into to upgrade the property. You plug your phone into the base of the lamp for charging m. Hot water should have been in the large silver pump. Please come and try us again to give us a better opportunity to service you.

8/10 Good

Debra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Stevi Scarbro on Oct 7, 2023
Thank you for being our guest. We appreciate your great review. Have a wonderful summer and stay safe.

8/10 Good

Diane, Sterling Heights

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Friendly staff. Comfortable room. Bathtub is a little high and therefore a bit treacherous.
Stayed 1 night in Aug 2023