Outdoor spa tub

Reviews of Heidelberg Inn

2.5 out of 5
Heidelberg Inn
85 Bolder Lake View Dr, June Lake, CA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 202 out of 303 reviews" "
Rating 8 - Good. 77 out of 303 reviews" "
Rating 6 - Okay. 10 out of 303 reviews" "
Rating 4 - Poor. 6 out of 303 reviews" "
Rating 2 - Terrible. 8 out of 303 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Rose

Stayed 1 night in Apr 2024
Response from Joel Ackley General Manager on May 10, 2024
Thank you for taking the time to take this survey. Your feedback has been shared with my entire staff. Safe travels and we look forward to hosting you again soon.

10/10 Excellent

Lindsey

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We absolutely loved this stay! The staff were so kind and helpful especially with having a kiddo. Super cozy and clean. We loved the room layout with having kids the adults were able to put them to sleep and have a little us time. Great amenities, kitchen was stocked super good. Snow was unexpected but they had movies and games to barrow at the front desk. There was also great food places just a walk away.
Stayed 2 nights in May 2024
Response from Joel Ackley General Manager on May 6, 2024
We appreciate your kind review! We look forward to welcoming you back in the near future. The unexpected snowstorm was truly a unique experience. It was a delight to host you and your fantastic family.

10/10 Excellent

Ashley

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
I loved my stay here brought my daughters enjoyed the jacuzzi that looks over the mountains, the perfect kitchen it was so comforting and Kara was amazing.
Stayed 2 nights in Apr 2024
Response from Joel Ackley General Manager on Apr 29, 2024
Thank you for dedicating your time to composing this incredible review; we truly value your feedback. I will make sure to pass on your kind words to Karrah. We look forward to the opportunity of welcoming you back in the near future. Safe travels.

10/10 Excellent

Huei Ming

Liked: Cleanliness, property conditions & facilities
The property came with everything you need at the kitchen. The property is very well maintained.
Stayed 2 nights in Apr 2024
Response from Joel Ackley General Manager on Apr 29, 2024
Thank you for the great review. We are looking forward to seeing you again soon.. Safe travels.

10/10 Excellent

Pavel, Cupertino

Travelled with family
Liked: Cleanliness, property conditions & facilities
Fun things to do- hot tub, pool table, ping pong table…
Stayed 2 nights in Apr 2024
Response from Joel Ackley General Manager on Apr 22, 2024
Thank you for the outstanding review! We are looking forward to hosting you again soon.

8/10 Good

Zesheng, Pleasanton

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Joel Ackley General Manager on Apr 23, 2024
1. We appreciate the excellent feedback! We eagerly anticipate your return visit in the near future.

10/10 Excellent

Deborah

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It’s a lovely little inn. We had everything we needed and it was very clean and comfortable.
Stayed 1 night in Apr 2024
Response from Joel Ackley General Manager on Apr 20, 2024
We greatly appreciate your fantastic feedback! It was an absolute pleasure to have you as our guest and we can't wait to welcome you back again soon!

10/10 Excellent

Cesar

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Easy access to June mountain
Stayed 2 nights in Apr 2024
Response from Joel Ackley General Manager on Apr 20, 2024
We greatly appreciate your fantastic feedback! It was an absolute pleasure to have you as our guest and we can't wait to welcome you back again soon!

10/10 Excellent

Eric, Chino Hills

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Joel Ackley General Manager on Apr 20, 2024
Thank you for the wonderful feedback. We were delighted to have you as our guest and eagerly look forward to your next visit!

10/10 Excellent

rob

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
love this place
Stayed 2 nights in Apr 2024
Response from Joel Ackley General Manager on Apr 15, 2024
Thank you, for taking the time to review this wonderful historic resort. Your feedback will be shared with staff and we are looking forward to hosting you again soon. Safe travels.

10/10 Excellent

Risa

Stayed 1 night in Apr 2024
Response from Joel Ackley General Manager on May 6, 2024
We appreciate your kind review and look forward to welcoming you back in the near future. Have a safe journey!

10/10 Excellent

Karla

Stayed 1 night in Apr 2024
Response from Joel Ackley General Manager on May 6, 2024
Thank you for the wonderful review we hope to see you again soon safe travels.

10/10 Excellent

Jason

Liked: Cleanliness, amenities, property conditions & facilities
Very good stay. Clean and nice
Stayed 6 nights in Apr 2024
Response from Joel Ackley General Manager on Apr 11, 2024
Thank you for the outstanding review. We look forward to hosting you again soon. Safe travels.

10/10 Excellent

Jonathan

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great place and perfect for families with kids who ski June Mountain.
Stayed 4 nights in Mar 2024
Response from Joel Ackley General Manager on Apr 9, 2024
We appreciate your fantastic review and will gladly pass along your kind words to all our team members. We are excited about the opportunity to welcome you back in the near future. Wishing you safe travels and thank you once more.

8/10 Good

Phuong

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Hotel is outdated but it is very clean. Down stairs room has noisy toilet flushes from upstairs room. Will be back if having a chance
Stayed 1 night in Mar 2024
Response from Joel Ackley General Manager on Mar 25, 2024
Thank you for providing us with your feedback. Rest assured; I will promptly bring up the noise complaint to our Maintenance department. We eagerly anticipate the opportunity to welcome you back in the near future.

10/10 Excellent

susan, Mission Viejo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Close to ski resort, loved the large fireplace in the lobby and friendly staff. When you ski, hot water and warm rooms a must, and this place has it!!
Stayed 4 nights in Mar 2024
Response from Joel Ackley General Manager on Mar 25, 2024
Thank you, Susan, for providing such a wonderful review. We truly enjoyed having the opportunity to serve you at our esteemed establishment, the Heidelberg Inn & Resort. We eagerly anticipate your future visit.

2/10 Terrible

Phil

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Stay away !
Stayed 1 night in Mar 2024
Response from SV on Mar 21, 2024
Phil, thank you for your feedback. We understand that last-minute cancellations happen. However, we stand by our policies, which are designed to ensure consistency and reliability, as we strive to offer a high-level service experience for all guests. We welcome and encourage reviews post-stay for a fair assessment of our resort and an accurate portrayal of our offerings. Wishing you the very best in your future travel endeavors. Should your plans bring you back to our area, we would be delighted to welcome you and offer an experience that we hope will exceed your expectations.

10/10 Excellent

Christiane

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Joel Ackley General Manager on Mar 16, 2024
Thank you for your review. It was a pleasure hosting you. I will pass this information and score to the staff, anything else you may need in the future please dont hesitate to reach out to me!

10/10 Excellent

Leslie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I liked the fireplace, the view, the people who worked there, architecture, its history, and the helpfulness of the staff.
Stayed 7 nights in Feb 2024
Response from SV on Mar 13, 2024
Leslie, we are delighted to hear that you enjoyed your visit at Heidelberg Inn. We hope you'll visit again in the future.

10/10 Excellent

Troy, la jolla

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
2nd stay here, like having your own ski condo!
Stayed 4 nights in Feb 2024
Response from SV on Mar 13, 2024
Troy, we're delighted to hear that you enjoyed your second visit to Heidelberg Inn and hope you'll visit again in the future.

8/10 Good

enrique del

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
3 TV's and no remote that worked. In order to get a robe in case you want to go out to the Jacuzzy you need to ask for it at the front desk. We were not informed of this and froze on the way back (short walk) to our room
Stayed 2 nights in Feb 2024
Response from Joel Ackley General Manager on Feb 23, 2024
Thank you for your review.

10/10 Excellent

Kolleen

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from SV on Mar 15, 2024
Kolleen, thank you for the 5-star rating! We hope you'll visit again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Absolutely loved the Heidelberg in June Lake, CA. Ambiance was perfect, and we liked the chill vibe.
Stayed 4 nights in Jan 2024
Response from Joel Ackley General Manager on Feb 16, 2024
Thank you for your review we hope to see you again soon!!

10/10 Excellent

Mark

Stayed 3 nights in Jan 2024
Response from Joel Ackley General Manager on Feb 16, 2024
Thank you!!

10/10 Excellent

Louie

Travelled with group
Liked: Cleanliness, room comfort
June Lake Warmth
Great place to stay! Comfy, clean and quiet. Cool little 2-BR unit with a kitchen. Great location in town and an excellent value.
Stayed 1 night in Jan 2024
Response from SV on Mar 13, 2024
Louie, thanks for the 10/10 rating and review! We hope you'll visit again soon.

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We have stayed here through the years and although it is older and a little dated, it has an old charm to it. Spending evenings by the lobby fireplace reading was the best thing. The staff was awesome. See you next time!
Response from SV on Mar 13, 2024
Mary, we're delighted to hear that you enjoyed your stay! Reading by the fireplace sounds like a lovely way to enjoy the evening. We hope you'll visit again soon!

10/10 Excellent

James

Travelled with family, Travelled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2024
Response from SV on Mar 13, 2024
James, thanks for the 10/10 rating. We hope you'll join us for another visit soon!

8/10 Good

Wendy

Stayed 1 night in Jan 2024
Response from Joel Ackley General Manager on Jan 13, 2024
Thank you for the wonderful review!!Joel AckleyGeneral Manager

8/10 Good

Dean

Travelled with family
Liked: Amenities
Stayed 1 night in Jan 2024
Response from Joel Ackley General Manager on Jan 13, 2024
Thank you for the wonderful review.!!

10/10 Excellent

Christopher A

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Joel Ackley General Manager on Jan 8, 2024
Thank you for the wonderful review! We look forward to hosting you again, you were terrific guests. Please do not hesitate to contact me for any questions you may have.

2/10 Terrible

said

Stayed 1 night in Jan 2024
Response from Heidelberg Inn on Jan 8, 2024
This guest showed up at the Front Desk with a dog, saying Expedia said we were pet friendly. We let them know our pet policy is service animals only and showed the guest the Expedia listing stating no pets. The guest was unhappy and strongly disputed this fact. We graciously agreed to accept the family, and their pet, with a pet fee. We assumed the guest would be more appreciative as we helped them out and did not turn them away for the night in good will.

10/10 Excellent

Shiven

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Joel Ackley General Manager on Jan 13, 2024
Thank you for the wonderful review!!!

4/10 Poor

Gregory

Stayed 1 night in Dec 2023
Response from Joel Ackley General Manager on Jan 13, 2024
Thank you for the wonderful review!!

10/10 Excellent

Eduards

Travelled with group
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from Joel Ackley General Manager on Dec 22, 2023
Thank you for the amazing review. Hope to see you again real soon. Happy Holidays!!

10/10 Excellent

Richard

Liked: Cleanliness, amenities, property conditions & facilities
Great, unique, and very quiet
Stayed 1 night in Dec 2023
Response from Joel Ackley General Manager on Jan 13, 2024
Thank you for the wonderful review!!

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness
Highly recommend! June Lake is way less crowded than Mammoth Lakes and offers endless hiking options with amazing views. This hotel was the only one with two-bedroom suites in the area and it's just perfect for families. The decoration is a little outdated, but the rooms are very comfortable, clean, quiet, and with beautiful views (we got a corner suite.)
Stayed 3 nights in Nov 2023
Response from Joel Ackley General Manager on Jan 13, 2024
Thank you for the wonderful review!!

10/10 Excellent

Raja

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Nice views. Good staff.clean rooms. Fireplace is the center of attraction during calm hours and arcade room is good.
Stayed 2 nights in Nov 2023
Response from Joel Ackley General Manager on Jan 13, 2024
Thank you for the wonderful review!!

8/10 Good

ALESHA R

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Great room and kitchen. The jacuzzi was closed tho, such a huge turn off. We had decided this property to enjoy the jacuzzi mainly but unfortunately it wasn't working at all.
Stayed 2 nights in Nov 2023
Response from Joel Ackley General Manager on Jan 13, 2024
Thank you for the wonderful review!!

2/10 Terrible

Abhishek

Disliked: Cleanliness, amenities, property conditions & facilities
Terrible management
Stayed 1 night in Nov 2023

10/10 Excellent

Young Hun

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Joel Ackley General Manager on Jan 13, 2024
Thank you for the wonderful review!!

10/10 Excellent

Qing

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023

4/10 Poor

zhenshu

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023

8/10 Good

James

Very nice
Stayed 1 night in Nov 2023

10/10 Excellent

Rhonda

Liked: Cleanliness, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Rhonda

Liked: Cleanliness, room comfort
My husband and I have had an amazing time and stay here has been a huge part of that. We decided we wanted to stay an extra night and they worked with us to be able to keep us in the room. They went above and beyond what was expected
Stayed 1 night in Nov 2023

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
What a fun place to stay! Was interesting reading about the history of the inn and all the famous people that have stayed there. Loved sitting around the grand fireplace!
Stayed 1 night in Oct 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at a great price
Great stay at a great price
Stayed 1 night in Oct 2023

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Eun Mee

Stayed 1 night in Oct 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful step back in time .
Stayed 1 night in Oct 2023