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Reviews of Grand Mercure Xian Renmin Square

4.5 out of 5
Grand Mercure Xian Renmin Square
319 Dongxin Street, Xi'an, Shaanxi

Reviews

8.8

Excellent

Rating 10 - Excellent. 172 out of 329 reviews" "
Rating 8 - Good. 111 out of 329 reviews" "
Rating 6 - Okay. 36 out of 329 reviews" "
Rating 4 - Poor. 8 out of 329 reviews" "
Rating 2 - Terrible. 2 out of 329 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Daisuke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Felt great staying this place
I think this was the best stay in the whole China trip for me. I enjoyed the place, shower & bath, comfortable bed, breakfast, and hospitality staff. The location was a bit distanced from the station but taxi makes a big difference to come back here. I wish Japanese restaurant was open but I enjoyed the Chinese restaurant at Sofitel as well.
Stayed 2 nights in Aug 2023

10/10 Excellent

HANGMEI

Liked: Cleanliness, staff & service, property conditions & facilities
Big bed.
Stayed 3 nights in Jul 2023

8/10 Good

Tracy

Liked: Cleanliness, staff & service, room comfort
awful female facilities at shared pool
Grand Mercury is a beautiful old world hotel with dark wooden decor in the rooms. We checked in easilly. I was a little disappointed to find out that all the restaurants and swimming pool were not in this hotel, they were within a complex of hotels and you had to cross the grounds to access the other hotels facilities. Eg the Italian restaurant in one restaurant and the bar and pool within the Sofitel which wasn’t great in depths of winter. The main negative therefore isn’t about this hotel but the changing rooms at Sofitel swimming pool. At first its very elegant, but when you enter female changing rooms it’s like a 1980s council provided changing room. Nowhere to hang your towel while you shower, no costume dryer, dilapidated fixtures with wallpaper mouldy and peeling. However my husband advises me the men’s was plush, had its own hot tub, sauna and massage beds. It makes one wonder about the type of establishment it is and the services provided, clearly more geared towards male travellers
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
We did not like that there was not a restaurant onsite except for breakfast, but the breakfast was excellent and they did have evening room service. I am in a wheelchair and there was a ramp into the hotel and easy access to the restaurant. The staff was fabulous, the room was wonderful and it is central if you are a walker.
Stayed 3 nights in Nov 2019

6/10 Okay

SK, Gaithersburg

Travelled with family
Liked: Cleanliness, staff & service
Overall the property is good and clean. However, the disappointing part is with mosquitoes both in the lobby and rooms. Hotel Management did not make enough efforts to check and prevent the mosquito menace.
Stayed 2 nights in Oct 2019
Response from Ivy Wang on Nov 21, 2019
Dear SK, Thank you for taking the time to share your experience with us. We are very sorry to hear that the stay didn't meet your expectation, and please allow me to express my sincerest apologies for it. Your comments are important to our continuous improvement, and please be rest assured that appropriate actions have been taken for utmost improvement. Once again, thank you for providing us with the gift of feedback, it is our sincere wish that we would have the opportunity to welcome you again in the future. Yours sincerely, Ivy Wang Guest Experience Manager

6/10 Okay

john

Liked: Cleanliness
Renmin Square is nice, hotel so-so
Nice, but small rooms (we had a queen). No restaurant in this hotel - except a breakfast buffet for extra $. There are restaurants in the Renmin Square complex which has multiple hotels grouped together. Pleasant enclave.
Stayed 2 nights in Oct 2019
Response from Ivy Wang on Nov 21, 2019
Dear john, Thank you for taking the time to share your experience with us. We are glad to know that you find the recent stay satisfactory in general, and please be rest assured that our efforts in striving for excellent guest experience for our guests never stop. There are four restaurants in hotel complex, all can be reached within 2 to 3 minutes on foot. Once again, thank you for providing us with the gift of feedback, and we look forward to having the opportunity to welcome you again in the future. Yours sincerely, Ivy Wang Guest Experience Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in a very good location and the staff are very friendly. The rooms are a somewhat small and are a bit dated but overall a nice stay.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room felt very cozy. The hotel is a five-minute walk from the residence park entrance.
Stayed 1 night in Aug 2019

2/10 Terrible

sandra

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
, the bed are extremely uncomfortable,the bathtub was clogged,the hotel is not smoke free.
Stayed 5 nights in Jul 2019
Response from Ivy Wang on Nov 21, 2019
Dear Sandra, Thank you for taking the time to share your experience with us. We are very sorry to know that the stay didn't meet your expectation, and please allow me to express my sincerest apologies for it. Your comments are important to our continuous improvement, and please be rest assured that appropriate actions have been taken for rectification. Once again, thank you for providing us with the gift of feedback, and it is our sincere wish that we would have the opportunity to welcome you again in the future. Yours sincerely, Ivy Wang Guest Experience Manager

10/10 Excellent

Verified traveller

Stayed 4 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A must stay property — fantastic
This hotel was amazing on all accounts....service, location, price and comfort! An absolute jewel.
Stayed 1 night in Jun 2019

8/10 Good

Poay Sim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Stay
Comfortable stay, room decor is outdated but clean. Check in fast, Hotel service is friendly and try to accommodate my request for local tour to Terracotta warriors. Good location, walk 25 minutes to Bell and Drum tower.
Stayed 2 nights in Jun 2019

10/10 Excellent

Leon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While it was spread out over multiple buildings the map was especially helpful.
Stayed 1 night in May 2019

4/10 Poor

Verified traveller

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
Check In had 5 persosn from which 2 didnt do anything, even with people in line. Elite Desk is for everyone, and not only Elite Accor Members. Requested for a taxi to take us to the train station at 1:30, the front desk person ordered it when he saw me, taxi arrived at 1:55. The location is very good, the hotel needs a make up. Their biggest issue is their personnel, they need an URGENT, training.
Stayed 1 night in Apr 2019
Response from Ivy Wang on Apr 30, 2019
Dear Guest, Thank you for providing us with the gift of feedback. We are very sorry to know that the stay didn't meet your expectation. We just recruited some new hires weeks ago and they are now under their probation training. That's the reason why you saw some staff standing behind the reception desk without being able to help guests. We also pay high attention to your feedback on the taxi, and will investigate accordingly. Once again, thank you for taking the time to share your experience with us. Please be rest assured that we will definitely continue and enhance our efforts in training and our efforts in striving for excellent guest experience will never stop. Yours sincerely, Ivy Wang Guest Experience Manager

8/10 Good

Verified traveller

Liked: Cleanliness
Stayed 1 night in Apr 2019

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, comfortable and friendly
The hotel is very pleasant, located in the quiet renmin square and well furnished. Staff are very helpful, breakfast is good. Room was cosy and comfortable, showing signs of age but lots of character, though a bit cold, with no thermostat to change it (weather outside was hot). TV reception was bad. Overall a very pleasant stay.
Stayed 3 nights in Apr 2019

10/10 Excellent

Madhushani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
Everything was good. But instead of one king size bed we were offered 2 single beds. Overall good hotel.
Stayed 2 nights in Apr 2019

8/10 Good

Yoke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good rest
Good rest. Quiet away from the busy city center. Good location 15-25 mins to metro. 10 mins to eating and shopping
Stayed 5 nights in Apr 2019

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

8/10 Good

Christin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel building itself is an heritage building. It's strategically located. There are plenty of shopping spots nearby the hotel. The nearest ones - SuNing is just about 400m away and the nearest bus stop is just 300m away. The staff are friendly and attentive. The janitor will arrange our toiletries in an orderly manner everyday (maybe it's too messy for her :D). I would choose to stay here again if I had the chance to visit Xi'An.
Stayed 8 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Very convenient. The hotel compound which it shares with three other hotels is an oasis in the bustling city.
Stayed 5 nights in Mar 2019

10/10 Excellent

gericolil, USA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at the Grand Mercure on Renmin Square. Our only regret was that it was just 1 night. We took a sleeper train from Beijing to Xi'an. The train station is just blocks away from the Grand Mercure. As you exit the train station, the taxi pickups are on your right, and you would just walk straight, go under the wall and a few more blocks bring you to Renmin Square. The Sofitel is on the corner, you turn right, go through a gated entrance, and walk around the square until you get to it. We grabbed a taxi from the train station. He claimed he didn't know where the Grand Mercure was and wouldn't call anyone. He knew where the Sofitel was, so we had him take us there and they kindly directed him around the corner. No big deal. Only 20 RMB. Have the name printed in Chinese so you can just hand them that. We walked back to the train station and caught the tour bus to the Terra Cotta warriors. Do your research so you know what bus to get on. The buses are on your right as you are facing the train station. The next day, we walked to the wall and walked around on top of the wall that surrounds the old part of the city. The Grand Mercure was beautiful and clean. We had a king sized bed that was soft. The breakfast was the best we have ever had in China. It was so conveniently located for easy walking to the train station and the wall. I would and will definitely recommend this place to future travelers who want to see the warriors and walk the old wall.
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had great time there. The breakfast was excellent. But it lack of local food. It seems more customizable to westerners. The chief chef was very nice and made us special local needle dishes by himself. Very impressive.
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely safe haven amongst the city.
Whether it was the very calm and helpful front desk to the gorgeous rooms I was very impressed with my stay at the Grand Mecure. The front desk knew enough English to thoroughly help me, and with multiple restaurants and a great breakfast buffet it’s hard to find something not likeable to be honest. Very well done!
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very eloquent hotel-right where everything is-room very comfortable-lobby excellent-desk people great
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s a lovely hotel, very centrally located. The train station, the drum tower, the bell tower and the Muslim quarter are all about 20 minutes away. The hotel is very clean and comfortable. It’s located in a compound with the Sofitel so there’s several bars and restaurants to choose from.
Stayed 1 night in Dec 2018

10/10 Excellent

Le

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service by hotel staff and great security. Excellent
Stayed 1 night in Dec 2018

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
China tour
Good service and excellent location.
Stayed 2 nights in Sep 2018

8/10 Good

Verified traveller

Nice Hotel
Stayed 3 nights in Nov 2018

6/10 Okay

Cheristiawan

Stayed 2 nights in Nov 2018
Response from Ivy Wang on Dec 2, 2018
Dear guest, Thank you for providing us with the gift of feedback. We are very sorry to know that the stay didn't meet your expectation. Our efforts in pursuing excellent guest experience never stop, and we sincerely wish that we could get some more detailed feedback, so that we could review ourselves and improve continuously. Thank you. Yours sincerely, Ivy Wang Guest Experience Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Nov 2018

8/10 Good

Gayle, Xian China

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Excellent location, safe area and walkable to restaurants. Staff were very helpful and pleasant, and hotel rooms were clean but a little run down.
Stayed 1 night in Oct 2018

8/10 Good

Choon Gi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
room not bad, location good!!!
대체로 만족, 조식은 주로 중국식이라 먹을것이 별로 없었음, continental breakfast 로 개선이 필요
Stayed 3 nights in Nov 2018

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Lovely hotel. We werent here long enough to appreciate it but would definately recommend
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location, one of the best hotels we stayed in whyle in China
Stayed 3 nights in Oct 2018

10/10 Excellent

S, Ontario, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We spent two nights here and to our pleasant surprise were upgraded to a suite! Staff were pleasant and knowledgeable about recommending tour options for the must-see terracotta warriors. Allow for at least a half day for this. There are several restaurants in the hotel compound, as well as a spa for a quick pedi! Within walking distance is the Muslim Street which is a great lunch spot with an abundance of food options. The menus do not have translation but don't be afraid to point out a dish that looks good and ask where it is on the menu. There are apps that will translate your menu when you take a picture. Just remember that you will need a vpn to access any google apps while in China. The locals are genuinely helpful and will be amused that you chose to eat locally. Picking the most popular spot ensures good food quality. Also a treat are the freshly roasted chestnuts from the street vendors! Apples were in season when we visited and were delicious! We rented bikes and toured the city wall which gives you a bird's eye view of the old city. Finishing off our trip to Xi'an was the must see Big Wild Goose Pagoda.
Stayed 2 nights in Oct 2018

6/10 Okay

Jack, Manchester

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Value Hotel
For the price we paid, this hotel was excellent, and the staff couldn't do enough for us, including upgrading our room when we arrived at 1am, as our first room was a smoking room and they organised a wonderful trip for us. However, the hotel is a bit tired, both style and function wise. The bedding and towels have a cooking fat smell to them, the carpets are grubby in places, and the bathrooms have cracks and mould in the grout.
Stayed 4 nights in Oct 2018
Response from ivywang on Oct 18, 2018
Dear Jack, Thank you for staying at Grand Mercure Xian on Renmin Square and taking the time to share your experience with us. We are very sorry to know that the facility didn't meet your expectation. We treat your comments seriously, and our efforts in pursuing excellent guest experience will never stop. Yours sincerely, Ivy Wang Guest Experience Manager

6/10 Okay

ronald

Avoid at all cost
Worst staff ever! Mold in the shower, outdated furniture and a horrible smell.
Stayed 2 nights in Sep 2018

10/10 Excellent

Sal, LA California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very happy with everything. I would definitely return. Sal M
Stayed 2 nights in Oct 2018

8/10 Good

Jacqui, Brisbane

Liked: Cleanliness, property conditions & facilities, room comfort
Good location
Good location, short stay. Staff could learn to speak English a little more fluently if the hotel wants to increase the number of European travellers staying there. Instructions on how to turn lights off in rooms and where breakfast is served would also be advantageous to patrons.
Stayed 2 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

Fernando

Liked: Cleanliness, staff & service, room comfort
Nice hotel with opportunities to improve
The hotel was very good, but the volume of water in the bath was very low for a 5 star hotel.
Stayed 4 nights in Sep 2018

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Beyond the Façade, It’s a Dated & Broken Hotel
This hotel needs a ton of work: * key card reader didn’t work * carpet was dirty * shower leaked * old school shower curtain * dated interior * cramped room * dark * lighting system confusing * safe handle broken I would never stay here again. It is past it’s prime. When we went to us the safe, we found the decorative bed runner and pillows that someone clearly removed. I am guessing someone rented the room, saw, the condition and left. The front desk then did not have someone check and reset the room. This says a lot about their management practices. All this, and my “great” hotels.com rate was 15 dollars more than every other site was offering it for that night on the day of. It was beyond dissapointing. To the management team who will likely offer some vague apology to me as if I am some isolated crank and not the frequent traveler I am with very forgiving standards, I say just do your job.
Stayed 1 night in Sep 2018

6/10 Okay

MingUei, Singapore

Disliked: Staff & service
The property is old and the room is dark even with curtains drawn and all lights turned on. I received a call in my room at 3am and the caller asked me to open my door as I ordered a massage???!!! I told off the reception staff, hung up and went back to sleep. When I complained to the front desk the next day, the manager was defensive and said no such call was made from the reception desk. Does he think all guests are fools? Who else can call direct to the room at 3am except the reception desk? I will NEVER stay there again and will seriously consider if I ever want to stay at another Accor property in future for business or holiday.
Stayed 2 nights in Aug 2018
Response from Ivy Wang on Sep 1, 2018
Dear guest, Thank you for providing us with the gift of feedback. We are terribly sorry for the experience. I spent some time investigating the case and please accept my apology for late reply. At 3am on Aug 23, we did transfer an external call to you room. We have a series of procedures on transferring calls to guests' rooms, especially on time slots such as 3am. Apparently, we still have a lot of work to do in training. We totally understand how frustrating such case was, and are very sorry for it. We are also very sorry that the room status didn't meet your expectation and pay high attention to your comment. Once again, we are very sorry. However, please be rest assured that our efforts in striving for the excellent guest experience will never stop. Yours sincerely, Ivy Wang Guest Experience Manager

8/10 Good

Matt, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel staff was great. I mostly interacted with them in Chinese, but they seemed to always have English speakers at the desk. They loaned me an umbrella when it started to rain, and called cabs for us. The hotel is a little older and showing signs of wear, but the room was clean and the bed was very comfortable. My only complaint is that the wifi was pretty bad here and the hotel seemed to block our VPN.
Stayed 1 night in Jul 2018

8/10 Good

cathyyiu

Liked: Room comfort
Not a bad choice but not excellent
There’s a mosquito inside the room that disturbed our sleep on our first night. The room itself is actually comfortable to sleep in, the bed and the temperature is good. I would say the hotel staff is helpful as well. However, do remember to lock your money, I suspect, somebody stole a couple of bank notes from me. The room could be a lot better and feel cleaner if the water from the shower doesn’t wet the washroom floor. It’s like flooding every time we come out from the shower. It is indeed walkable to Bell Tower but I guess after walking there and drum tower and Muslim quarter, you legs will be too tired to walk back to the hotel. We walked to Xi’an train station as well and take a bus from there to go to terracotta warrior. It’s doable. But don’t expect everything is short walking distance. Expect 30mins walk to train station or bell tower. China is big, one block is long.
Stayed 4 nights in Jun 2018
Response from Ivy Wang on Jul 11, 2018
Dear Cathyyiu, Thank you for your comment. We apologize for any inconvenience caused by mosquito and water leakage when taking shower. Your comments have been shared with the hotel management for further rectification actions. However, what I concern most is your suspection on the money loss. We would appreciate if we could get some more information to carry out investigation such as checking CCTV records and by other means. I could not comment on this suspection right now, however please be rest assured that stealing is a serious violation of our code of conduct. Yours sincerely, Ivy Wang Guest Experience Manager