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We had a fantastic stay at the Ritz Carlton Xi'an! The service from start to finish was perfect! A special thanks to Edward in concierge and Rianna in guest services for going above and beyond to make our stay perfect. The rooms were typical RC perfection and the food in the restaurant/room service was excellent! I highly recommend this hotel and if we ever come back we would absolutely stay here!

W比较适合喜欢fancy感觉的人，整个酒店进去就有一种进入“夜店”的感觉，很有设计感，当然音乐也像夜店。总的来说，房间大小，床品的舒适程度，服务及早餐的选择都令人满意，唯一不足的就是从酒店去市区那个堵！！！

Staff is great, very accommodating and attentive. We had a room that was a bit overheated and were swiftly relocated.

A traveler can never go wrong when they choose to stay at Marriott group hotel. Nice property with great service from the staff here in Xian.

Staffs were very friendly, especially Jones Zhao, concierge manager was very professional and kind. Location is good, though neighborhood is a bit oldish and not clean. Overall I was satisfied with this hotel.

Convenient location right next to Pagoda and many food & shopping options nearby. Very friendly and caring staff, allowing us to check in in the morning into an upgraded and very spacious room. The only thing that lacks slightly back behind the high hotel standard is the swimming pool with a little outdated facilities and sombre atmosphere. The hotel offers free entrance into the art museum attached which is worth a visit e.g. after enjoying the rich and tasty breakfast.

部屋は綺麗だが、浴室が写真と異なる。浴槽に入りたかったのに、浴槽はない、シャワーはトイレ、洗面所と一体型で不便。

The AC was off in almost the entire building. It was about 95 degrees or more outside and they kept it off but didn’t tell you before arriving. Then they would turn it on when you arrived just in your room not main areas. So my room (a suite) had no AC and they tried to fix it twice. It was so bad that moved me to another room and the AC still took half the night to finally work. So I had a horrible sleep. They actually kept sending a repair man to the room which made it even more dreadful as who wants to stay in a hotel room with a maintenance guy in your room all night?! To advertise 5 star and charge full price for the suite, and then not have any of the amenities functioning (oh I forgot the one western restaurant was not open the day I checked in 😂 and also the concierge had no clue where any were... even though I found one directly across the street from walking) was shameful. They also had dirty windows so bad you couldn’t see out of them. I know times are tough but at least let people know and make concessions if you aren’t operating at full as advertised amenities and conveniences of your hotel.