Table tennis, music library

Reviews of Grand Riviera Princess - All Inclusive

4.5 out of 5
Grand Riviera Princess - All Inclusive
Prolongacion 5ta Avenida, Mza 20 Lote 006, Playa del Carmen, QROO

Reviews

8.0

Very good

Rating 10 - Excellent. 1152 out of 2597 reviews" "
Rating 8 - Good. 670 out of 2597 reviews" "
Rating 6 - Okay. 365 out of 2597 reviews" "
Rating 4 - Poor. 208 out of 2597 reviews" "
Rating 2 - Terrible. 202 out of 2597 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Michael

Terrible food
Stayed 7 nights in Apr 2024

8/10 Good

Samuel, North Miami Beach

Liked: Cleanliness, staff & service, property conditions & facilities
My only problem with the resort was the SHUTTLE....THE SHUTTLE THE SHUTTLE takes forever sometimes. I have to walk around this 20 miles resort or much larger. Gosh other then that. It is georgous.
Stayed 5 nights in May 2024
Response from Dani Santizo on May 10, 2024
Hello dear Samuel, thank you very much for taking your valuable time to tell us about your experience with us.We regret and sincerely apologize for the details that were not to our liking. We will take your comments into account to make a report and send it to the corresponding area to improve the quality of our service.We hope that in the not too distant future you will allow us to change your perspective and make your stay better than this one.Sincerely.

10/10 Excellent

JAYARAMAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was just excellent except food quality. The food options were excellent but they ALL were just bland and very poor quality. Basically NO SALT or Spice or taste :(. Other than this one complaint everything was just excellent.
Stayed 7 nights in May 2024
Response from Dani Santizo on May 10, 2024
Hello dear JAYARAMAN, thank you very much for taking your valuable time to tell us about your experience with us.We regret and sincerely apologize for the details that were not to our liking. We will take your comments into account to make a report and send it to the corresponding area to improve the quality of our service.We hope that in the not too distant future you will allow us to change your perspective and make your stay better than this one.Sincerely.

10/10 Excellent

Jeanine Marie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and friendly staff. Check in was a bit slow.
Stayed 5 nights in May 2024
Response from Dani Santizo on May 10, 2024
Hello dear Jeanine, thank you very much for taking your valuable time to tell us about your experience with us.We regret and sincerely apologize for the details that were not to our liking. We will take your comments into account to make a report and send it to the corresponding area to improve the quality of our service.We hope that in the not too distant future you will allow us to change your perspective and make your stay better than this one.Sincerely.

8/10 Good

Jheanell

Travelled with partner
Liked: Cleanliness, staff & service
The property is lovely overall, the rooms could use a little sprucing up but for the most part they are clean and the staff is very accommodating. My only qualm was with the food l, it would have been nice to experience some authentic Mexican food on site with the traditional spices and seasonings. The food was kind of bland but the fruit was spectacular. I would recommend this location to family and friends because the service was amazing and the restaurant options at time made up for the bland buffets.
Stayed 4 nights in May 2024
Response from Dani Santizo on May 10, 2024
Hello dear Jheanell, thank you very much for taking your valuable time to tell us about your experience with us.We regret and sincerely apologize for the details that were not to our liking. We will take your comments into account to make a report and send it to the corresponding area to improve the quality of our service.We hope that in the not too distant future you will allow us to change your perspective and make your stay better than this one.Sincerely.

10/10 Excellent

Shannon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entertainment throughout the day and at night was really good, the food was excellent, rooms were clean, staff was super friendly.
Stayed 11 nights in Apr 2024
Response from Dani Santizo on May 10, 2024
Hello dear Shannon, thank you very much for your excellent rating and for taking your valuable time to tell us about your experience with us.How glad we are that this first experience was to your liking. I hope we can have you back soon, so that you can continue enjoying our natural enclave, holistic activities and gastronomy.Best regards

8/10 Good

Vivek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was amazing, the property was beautiful, thanks GRP!
Stayed 4 nights in May 2024
Response from Dani Santizo on May 10, 2024
Hello dear Vivek, thank you very much for your excellent rating and for taking your valuable time to tell us about your experience with us.We feel happy and motivated to know that he enjoyed his vacation with us. We will continue to make great efforts to provide good service and unforgettable experiences to all our guests.Thank you very much for your preference, we hope you can return soon.Kind regards.

10/10 Excellent

Tina M.

Travelled with group
When we got there to get our room too far in back the tvs weren’t in English other than that, the food was very good
Stayed 5 nights in May 2024
Response from Betsa on May 8, 2024
Dear TinaThank you for sharing your feedback with us. We're glad you enjoyed your stay!We understand that getting a room farther back can be frustrating. We're sorry for any inconvenience this may have caused. Thank you again for your review, and we hope to have the opportunity to welcome you back and provide an even better experience. Best regards

10/10 Excellent

Lucas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay!
Stayed 7 nights in Apr 2024
Response from Betsa on May 8, 2024
Dear LucasThank you for your fantastic review! We're delighted you had an excellent stay with us. Your satisfaction is our top priority, and it's great to know we hit the mark. We can't wait to welcome you back!Best regards

8/10 Good

Robert Lee

Travelled with partner
Disliked: Property conditions & facilities
The rooms were a little bit dated, but the resort was fun and staff was friendly
Stayed 4 nights in May 2024
Response from Betsa on May 8, 2024
Dear RobertThank you for your feedback! We're glad to hear that you had a fun time at our resort and found our staff friendly. we appreciate your honesty. We're always looking for ways to improve, and your feedback helps us do that. we're delighted that you enjoyed the resort's atmosphere and had a positive experience with our team. We hope to welcome you back in the future and provide you with an even better stay. Best regards

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it was treated like a King, will definitely be back for sure!
Stayed 4 nights in May 2024
Response from Betsa on May 8, 2024
Dear MichelleThank you for your glowing review! We're thrilled that you felt like royalty during your stay. It’s our aim to provide exceptional service, and we’re glad to hear you had such a great experience. We can't wait to welcome you back! See you soon!Regards

6/10 Okay

Alethia

Travelled with family
Liked: Cleanliness, property conditions & facilities
The wait time for dining was terrible and the lack of availability for restaurants did not help. There were not alot ot options available for food.
Stayed 3 nights in May 2024
Response from Betsa on May 7, 2024
Dear Alethia Thank you very much for your feedback. We're sorry to hear that you experienced long wait times for dining We understand how frustrating this can be. We’re constantly working to improve and your comments help us identify areas where we can do better. We appreciate your patience and will address the issue to provide a better experience for our guests.we would love the opportunity to serve you again and make your stay more comfortable. We look forward to have you with us again!Regards

10/10 Excellent

Olga

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place for vacations..excellent service.. really loved it.
Stayed 3 nights in May 2024
Response from Betsa on May 6, 2024
Dear OlgaThank you for your kind words! We're thrilled that you enjoyed your stay and found our service to be excellent. It's great to hear that you had a wonderful vacation with us.We hope to welcome you back soon for another fantastic experience. Thanks again for choosing us, and we look forward to seeing you again!

8/10 Good

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
food is not the best. The entire staff is friendly, funny, and make you feel like your on vacation
Stayed 4 nights in Apr 2024
Response from Betsa on May 6, 2024
Dear ThomasThank you for sharing your opinion with us! We’re glad that our team made you feel welcome and added some fun to your vacation. We pride ourselves on our friendly staff, and it’s great to know they made your stay enjoyable.We’re sorry to hear that the food didn't meet your expectations. We continuously work to improve our menu and offer a variety of options to suit our guests' tastes.Thank you for choosing to stay with us, and we hope to have the opportunity to serve you again and exceed all your expectations!Best regards

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Betsa on May 6, 2024
Dear MichaelWe are dismayed by your rating, it would have helped us a lot to know how your experience was, since, if your stay was not completely satisfactory, your comments help us improve our service. We hope to have the opportunity to serve you again and totally exceed your expectations. Regards

10/10 Excellent

Zoe Gwyneth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like the pools
Stayed 5 nights in Apr 2024
Response from Betsa on May 6, 2024
Dear ZoeThanks for your review! We're glad to hear you enjoyed our pools. We take pride in offering a variety of pool options for our guests, and it's great that you liked them.We hope you had a relaxing time and look forward to welcoming you back. Thanks again for choosing Princess! Best Regards

10/10 Excellent

Mariya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
More upgrade, the property old, specially, bathroom and shower
Stayed 11 nights in Feb 2024
Response from Betsa on May 6, 2024
Dear MariyaThank you for your feedback. We are continually looking for ways to improve, and your comments help us prioritize areas that need attention.We apologize if this affected your stay and want you to know that we're committed to enhancing the guest experience. We value your input and hope to welcome you back soon for a better experience. Thank you for staying with us. Best Regards

10/10 Excellent

David Brock

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 7 nights in Mar 2024
Response from Betsa on May 6, 2024
Dear DavidThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We hope to have you back very soon. Best Regards

10/10 Excellent

Ellyse

Liked: Cleanliness, staff & service
This property is connected to a sister property which makes for a huge complex. The staff provides rides on golfcarts to shuttle you to/from the lobby to your room/the beach. Please note, wildlife is in abundance on the property. Once night while waiting for the shuttle, we saw at least 20 coaties digging in the grass outside of our building. They didn’t bother us, but it was very scary seeing that many in one spot. We also saw deer resting in the grass, and monkeys in the trees. When making reservations for the restaurants, I encourage you to make them early in the day, the spots fill quickly. The "shuttle" to Playa Del Carmen isnt really a shuttle. The property has an agreement with a taxi company and they charge $4/person each way. Majority of all the staff members were extremely friendly and really cared about the quality of their service! I highly recommend this hotel! One other thing to note, the beach adjacent to the property has vendors- it was a little annoying constantly telling them we were not interested in purchasing jewelry or excursions.
Stayed 4 nights in Apr 2024
Response from Betsa on May 6, 2024
Dear EllyseThank you for your review and for recommending our hotel! We're glad you enjoyed our large property. It's great to hear that you found our staff friendly and committed to excellent service. We appreciate your observation about the wildlife on our property. We take pride in our natural setting.We're thrilled that you had a great stay with us overall, and we look forward to welcoming you back for another visit. Thank you again for choosing us!Kind regards

8/10 Good

Baljinder

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything including property, beach, and rooms was excellent but food was average and not a huge variety. Very hard working, honest and helpful staff.
Stayed 4 nights in Apr 2024
Response from Betsa on May 6, 2024
Dear BaljinderThank you for your feedback! We're glad to hear that you enjoyed our property, beach, and rooms, and that our staff made a positive impression on you with their hard work and helpfulness.We appreciate your honesty, and we'll take this feedback to our culinary team to see how we can improve our menu and offer a wider selection.Your review helps us know where we can do better, and we hope to exceed your expectations on your next visit. Thank you for choosing us, and we hope to welcome you back soon!Regards

10/10 Excellent

Beverly

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family had an amazing time for my 50th birthday.
Stayed 5 nights in Apr 2024
Response from Betsa on May 6, 2024
Dear BeverlyThank you for choosing us to celebrate your 50th birthday! We're delighted to hear that you and your family had an amazing time. It's an honor to be part of such a special occasion, and we're glad you enjoyed your stay.We look forward to welcoming you back.Kind regards

10/10 Excellent

Hussam

Liked: Cleanliness, staff & service, property conditions & facilities
Everything food clean unit good staff
Stayed 6 nights in Apr 2024
Response from Betsa on May 6, 2024
Dear HussamThank you for your review! We're glad to hear that you enjoyed our food, found your room clean, and had a great experience with our staff. Your satisfaction is our top priority, and it's wonderful to know that we met your expectations.Thank you for choosing us, we hope to have you back very soon!

4/10 Poor

Ashlee

Travelled with family
Disliked: Staff & service
The staff was very rude, we had to pay for dinner every night at an all inclusive resort which is crazy. Also while at the pool eating there are animals everywhere waiting to take your food . Just very uncomfortable
Stayed 3 nights in Apr 2024
Response from Betsa on May 2, 2024
Dear AshleeThank you for taking the time to write your opinion. We are sorry that your stay with us was not totally satisfactory. However, we are dismayed by your comments as they do not reflect our values. Our team must offer the best service to all our guests. We will take immediate action to correct any such behavior and we apologize for any inconvenience caused during your stay with us. For us, it is important to please all our guests and we appreciate you sharing your experience with us, as this way we will know where we should improve. We hope that we can regain your trust and have the opportunity to serve you again. Best regards

10/10 Excellent

Svetlana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second time in this Grand Riviera Princess resort . Everything is great here!!! ❤️❤️❤️We love this place very much!!❤️❤️ It is always clean, calm, protected, all property is absolutely beautiful…there are a lot of animals on the territory and they are friendly. The food is wonderful, the entire staff absolutely knows their job, they are friendly and quickly respond to any request!!! The area is always well-groomed and clean, the rooms are cleaned daily!! Thank you very much to the entire large team and to each individual for their work at the Grand Riviera Princess Hotel!!! We will come back here again!!!!❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️
Stayed 10 nights in Apr 2024
Response from Betsa on May 2, 2024
Dear SvetlanaThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We are proud to know that our collaborators have been a fundamental part of this. Your comments motivate us to keep providing the best experiences to all our guest. We hope to have you back very soon. Regards

10/10 Excellent

Shonniece

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had so much fun
Stayed 5 nights in Apr 2024
Response from Betsa on May 2, 2024
Dear ShonnieceThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. Your comments motivate us to keep providing the best experiences to all our guest. We hope to have you back very soon. Regards

8/10 Good

Brenna Jean

Stayed 6 nights in Apr 2024
Response from Dani Santizo on May 1, 2024
Hello dear Brenna, thank you very much for your generous rating. We would have loved for you to share with us what your experience at the hotel was like. Remember that your opinion is important to us. We appreciate your trust in us for your stay and we hope to welcome you again in the future. Sincerely.

10/10 Excellent

Danielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort and staff were amazing. The only bad thing is dealing with the wild Coatis on the property. They can be a nuisance.
Stayed 6 nights in Apr 2024
Response from Dani Santizo on May 1, 2024
Hello dear Danielle, thank you very much for giving you the opportunity to live the Princess experience.We regret and sincerely apologize for the details that were not to our liking. We will take your comments into account to make a report and send it to the corresponding area to improve the quality of our service.We hope that in the not too distant future you will allow us to change your perspective and make your stay better than this one.Sincerely.

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 3 nights in Apr 2024
Response from Dani Santizo on May 1, 2024
Hola querido Alex, muchas gracias por su generosa calificación. Nos hubiera encantado que compartieras con nosotros cómo fue tu experiencia en el hotel. Recuerda que tu opinión es importante para nosotros. Agradecemos su confianza en nosotros para su estadía y esperamos darle la bienvenida nuevamente en el futuro. Atentamente.

2/10 Terrible

Jean

Travelled with partner
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Toilet inoperable for two days and air conditioner condenser leaked in the closet
Stayed 5 nights in Apr 2024
Response from Dani Santizo on May 1, 2024
Hello dear Jean, thank you very much for giving you the opportunity to live the Princess experience.We regret and sincerely apologize for the details that were not to our liking. We will take your comments into account to make a report and send it to the corresponding area to improve the quality of our service.We hope that in the not too distant future you will allow us to change your perspective and make your stay better than this one.Sincerely.

2/10 Terrible

Tiffani

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The WORST EVER
Stayed 3 nights in Apr 2024
Response from Betsa on May 6, 2024
Dear TiffaniWe are dismayed by your rating, it would have helped us a lot to know how your experience was, since, if your stay was not completely satisfactory, your comments help us improve our service. We hope to have the opportunity to serve you again and totally exceed your expectations. Regards

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Betsa on May 2, 2024
Dear LeanneThank you very much for your excellent rating, we'd have loved to know how was your experiences with us, we hope you had a very pleasant stay, we hope to have you back again very soon. Regards

10/10 Excellent

Ivan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing resort. It was even better than expected. The rooms were clean, very comfortable, and the staff was amazing. A lot of pools, (huge pools), activities, programs, restaurants. The food in restaurant was unbelievable, delicious, 5 stars. Highly recommended!
Stayed 4 nights in Apr 2024
Response from Dani Santizo on May 1, 2024
Hello dear Ivan, thank you very much for your excellent rating and for taking your valuable time to tell us about your experience with us.We wholeheartedly appreciate the time you have dedicated to giving us your affectionate words, without a doubt your comments will be well received by all the staff, comments like this make our commitment to our guests continue to grow.I hope to see you soon and coincide with your return to Princess.Sincerely.

10/10 Excellent

Yasassri

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
It was a wonderful getaway. However wish the staff could assist with English often.
Stayed 3 nights in Apr 2024
Response from Dani Santizo on May 1, 2024
Hello dear Yasassri, thank you for taking the time to rate the hotel and share with us what your experience was during your stay.We feel happy and motivated to know that he enjoyed his vacation with us. We will continue to make great efforts to provide good service and unforgettable experiences to all our guests.Thank you very much for your preference, we hope you can return soon.Kind regards.

10/10 Excellent

Vladimir

Travelled with family
Excellent
Stayed 8 nights in Apr 2024
Response from Dani Santizo on May 1, 2024
Hello dear Vladimir, thank you for your generous rating. Our companions would have been delighted with how life is at the hotel. Please know that your opinion is important to us. We wholeheartedly trust you with our heritage and hope to welcome you again in the future. Sincerely.

6/10 Okay

Paula

Liked: Cleanliness
Stayed 3 nights in Apr 2024
Response from Betsa on May 2, 2024
Dear PaulaWe are dismayed by your rating, it would have helped us a lot to know how your experience was, since, if your stay was not completely satisfactory, your comments help us improve our service. We hope to have the opportunity to serve you again and totally exceed your expectations. Regards

2/10 Terrible

Amoni

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
They charge you to make reservations at the specialty restaurants, there were LOTS of RACOONS and CATS roaming around the property. One day while i was sitting at the pool, a RACOON jumped up on the bar and took my burger off the bar, the 6000 section rooms are in a very dark, secluded area and a long walk from everything. The staff was rude, one person told me if i didn't like the policy about paying for the specialty restaurants, i should just eat in the buffet. There were 10 of us. This was the worse experience we ever had at an all inclusive/resort.
Stayed 3 nights in Apr 2024
Response from Dani Santizo on May 1, 2024
Hello dear Amoni, thank you very much for giving you the opportunity to live the Princess experience.We regret and sincerely apologize for the details that were not to our liking. We will take your comments into account to make a report and send it to the corresponding area to improve the quality of our service.We hope that in the not too distant future you will allow us to change your perspective and make your stay better than this one.Sincerely.

2/10 Terrible

Amoni

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
ABSOLUTELY TERRIBLE EXPERIENCE! It was a Jungle. There were animals everywhere, the food was DISGUSTING, they were extremely money hungry and not accommodating AT ALL!!!!!!! I will NEVER go again & do not recommend anyone else going. Please choose another resort!
Stayed 3 nights in Apr 2024
Response from Betsa on May 6, 2024
Dear AmoniThank you for your feedback, and we're sorry to hear that your experience did not meet your expectations. We take all reviews seriously, and we appreciate you bringing these issues to our attention.We're sorry you found the presence of wildlife unsettling; our resort is set in a tropical environment, which can lead to encounters with local animals. We understand this may not be to everyone's liking, and we apologize if it caused discomfort.Regarding the food, we strive to offer a wide range of dining options, We'll review your comments with our team to address these issues and ensure a better experience for future guests.We understand your frustration and regret that we couldn't make your stay enjoyable. we'd learn from your feedback and improve our services. Thank you again for taking the time to share your thoughts.Kind regards

10/10 Excellent

Tina Maureen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds and gardens. Loved all the animals on the property, Walkways were nice and clean, very nice beach. All the employees were very friendly! We enjoyed the evening entertainment/shows. It would be nice for the rooms to be updated but otherwise it was a great place and I would come back.
Stayed 8 nights in Apr 2024
Response from Dani Santizo on May 1, 2024
Hello dear Tina, thank you very much for your excellent rating and for taking your valuable time to tell us about your experience with us.We wholeheartedly appreciate the time you have dedicated to giving us your affectionate words, without a doubt your comments will be well received by all the staff, comments like this make our commitment to our guests continue to grow.I hope to see you soon and coincide with your return on Princess.Kind regards.

8/10 Good

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort was beautiful and very clean but prepare to walk. Although there is a shuttle available for the long walks it is not always available therefore you have alot of walking to do. Food was delicious with lots of variety and styles. Rooms were very big and comfortable. Wish there was an adults only pool available for the platinum member when you upgradeZ
Stayed 5 nights in Apr 2024
Response from Dani Santizo on May 1, 2024
Hello dear Melissa, thank you very much for giving you the opportunity to live the Princess experience.We regret and sincerely apologize for the details that were not to our liking. We will take your comments into account to make a report and send it to the corresponding area to improve the quality of our service.We hope that in the not too distant future you will allow us to change your perspective and make your stay better than this one.Sincerely.

6/10 Okay

Tony

Liked: Staff & service, property conditions & facilities
Great location but a lot of walking
Stayed 11 nights in Apr 2024
Response from Dani Santizo on May 1, 2024
Hello dear Tony, thank you very much for giving you the opportunity to live the Princess experience.We regret and sincerely apologize for the details that were not to our liking. We will take your comments into account to make a report and send it to the corresponding area to improve the quality of our service.We hope that in the not too distant future you will allow us to change your perspective and make your stay better than this one.Sincerely.

8/10 Good

Yazmira

Liked: Cleanliness, staff & service, property conditions & facilities
I dislike the staff stressing you to joing the club resort
Stayed 7 nights in Apr 2024
Response from Dani Santizo on May 1, 2024
Hello dear Yazmira, thank you very much for giving you the opportunity to live the Princess experience.We regret and sincerely apologize for the details that were not to our liking. We will take your comments into account to make a report and send it to the corresponding area to improve the quality of our service.We hope that in the not too distant future you will allow us to change your perspective and make your stay better than this one.Sincerely.

10/10 Excellent

Dariusz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed the stay. The staff were all friendly and fantastic. House keeping kept the rooms in perfect condition. The good was good, though some of the items tended to dry out, being out on the trays. Mostly the meat. I loved the various cakes, treats and ice cream available for a dessert. The property wasn't very crowded, lots of space at the buffet, bars, pools, beach. We enjoyed looking at the various animals on the property, checking out the shops. My only gripe was the bellhops not showing up on time on my checkout day. Fearing missing the shuttle, we ended up walking the whole way to the front from our room with all our luggage. I wasn't very pleased with that.
Stayed 7 nights in Apr 2024
Response from Betsa on Apr 30, 2024
Dear DariuszThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We are proud to know that our collaborators have been a fundamental part of this. Feedback is always appreciated and we will look into the situations you point out in your review. We hope to have you back very soon. Regards

8/10 Good

Fabiola

Liked: Cleanliness, amenities, property conditions & facilities
The resort was beautiful I loved the amount of pools and activities that could be done on site. My room was amazing the downfall was the outside shower it was dirty with leaves from the cover all over the shower floor. I had a camera detector and it detected a camera around the desk where the phone and lamp were. The dining areas were massive and sometimes welcoming. The downfall was the service. The servers are supposed to come over to ask your drink options. I hardly got service. They practically looked away. I had a server set up my table for breakfast without saying excuse me or may I get something for you. Literally reached over while I was eating. I will see them ask the white ppl around my table but totally ignore me. That was extremely frustrating and rude. At the Platinum private pool my drinks had no alcohol just juice. She also ignored me but asked all the white ppl if they need any refreshments. I had to make eye contact to get a refreshment. Either than that I enjoyed myself especially at the Spa. Wonderful experience. I would hope they can work on the prejudice employees. I have to say the best table service was my last night I set reservations for the Mexican restaurant and my server was a 10/10. Also a gentleman from the gift shop on my second day was welcoming and I didn’t feel like I was out of place.
Stayed 5 nights in Apr 2024
Response from Betsa on Apr 29, 2024
Dear FabiolaThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. However, we are dismayed by your comments as they do not reflect our values. Our team does not discriminate against any of our guests, as they must provide the best service equally. We will take immediate action to correct any such behavior and we apologize for any inconvenience caused during your stay with us. We hope that we can regain your trust and be able to serve you again to exceed all your expectations. Regards.

8/10 Good

Riccardo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
For the most part the resort and amenities were great. 4.5 Great beach but the water was too rocky to enjoy. 3 Most of the servers were great but the odd one just didn’t have any interest serving. 3.5 Sports bar somehow could not stream NHL playoffs. Was very disappointed. Many fans came to bar and they planned on watching NHL playoffs , they simply refused to please the overwhelming crowd that came to watch playoff hockey games for the evening . Most people then just left. Food was at best 3 stars breakfast was good
Stayed 7 nights in Apr 2024
Response from Betsa on Apr 29, 2024
Dear RiccardoThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. However, we will take into account the points that you mention in order to improve our service and thus be able to meet all your expectations the next time you visit us. Regards

8/10 Good

Natalia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel.
Stayed 7 nights in Mar 2024
Response from Betsa on Apr 29, 2024
Dear NataliaThank you very much for your generous rating, we'd have loved to know how was your experiences with us, we hope you had a very pleasant stay, we hope to have you back again very soon. Regards

10/10 Excellent

Brandon Aaron

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staying at Riviera Grand Princess was a delightful experience overall. The staff went above and beyond, especially Felix, who handled a situation with professionalism and care. Our Platinum upgrade was worth it, with a wonderful room and great service and amenities throughout our stay. Martin, who manages the shuttle, was also fantastic. Outstanding a la carte restaurant options, and themed entertainment. One thing to note for future travelers is to be mindful of the living wildlife around; it’s best not to leave snacks and belongings unattended. Overall, a great stay with a few helpful tips for fellow travelers.
Stayed 4 nights in Apr 2024
Response from Betsa on Apr 29, 2024
Dear BrandonThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We are proud to know that our collaborators have been a fundamental part of this. We will certainly send your review to our collaborators so that they feel happy and motivated to keep providing the best experiences. We hope to have you back very soon. Regards

10/10 Excellent

karthikeyan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All property so good. My suggestion is in wall clocknin rooms. And more sea food in pool bars like crab salad, prawns. Thanks.
Stayed 4 nights in Apr 2024
Response from Betsa on Apr 29, 2024
Dear KarthikeyanThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. Feedback is always appreciated and we will look into the situations you point out in your review. Best regards

10/10 Excellent

Taylor

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was all around awesome including the staff. We found our spot at the pool next to the snack bar, due to how amazing the swim up bar staff were. Fabian and Chiero greeted us every day and knew our drinks. They also made sure we were welcomed and very engaging with everyone! By far our favourite spot because of the experience they provided! If you’re looking for a a pool spot I would highly recommend stopping and chatting these guys.
Stayed 4 nights in Apr 2024
Response from Betsa on Apr 29, 2024
Dear TaylorThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We are proud to know that our collaborators have been a fundamental part of this. We will certainly send your review to our collaborators so that they feel happy and motivated to keep providing the best experiences. We hope to have you back very soon. Regards

8/10 Good

Hari

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome place to chill out! Abundant food and drinks! Great atmosphere!
Stayed 5 nights in Apr 2024
Response from Betsa on Apr 27, 2024
Dear HariThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We hope to have you back very soon. Regards

8/10 Good

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Let me start by saying this property is huge! I had no idea when booking. I truly enjoyed my stay here. My room was stunning, numerous food options and the staff/service was amazing. They have a shuttle to get you around the resort, super helpful. I will be coming back.
Stayed 3 nights in Apr 2024
Response from Betsa on Apr 27, 2024
Dear AngelaThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We are proud to know that our collaborators have been a fundamental part of this. Your comments motivate us to keep providing the best experiences. We hope to have you back very soon. Regards