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Reviews of Gran Hotel Xalapa

3.5 out of 5
Gran Hotel Xalapa
Victoria No. 163 Esq. Bustamante, Centro, Xalapa, VER

Reviews

7.6

Good

Rating 10 - Excellent. 80 out of 280 reviews" "
Rating 8 - Good. 99 out of 280 reviews" "
Rating 6 - Okay. 66 out of 280 reviews" "
Rating 4 - Poor. 22 out of 280 reviews" "
Rating 2 - Terrible. 13 out of 280 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Adriana

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GHX on Feb 6, 2024
Muchas gracias por alojarse con nosotros.

2/10 Terrible

Jeffrey

Stayed 1 night in Jul 2023

4/10 Poor

Carlos

Disliked: Staff & service, amenities, property conditions & facilities
Dated... REALLY dated... the rooms are big, but feel very old; the bathroom felt small and cramped, the beds may have been nice in the 80's, but I expected better in a hotel nowadays. The air conditioner was noisy, there were barely any electrical outlets in the room. And the worst was the internet, I tested it multiple times and I could never get more than 0.2mbps so completely unusable for modern work. The staff didn't seem service oriented at all, to the point that when I left on the second day of a 7 night stay, they didn't even ask or question it.
Stayed 7 nights in Jan 2023

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2022

4/10 Poor

Maribel

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
muy buena locación pero tuve que moverme de hotel porque el internet nunca funciono, lo mismo que la television, la llave del cuarto tampoco tenia que ir a recepción por lo menos 3 veces para que activaran la llave
Stayed 3 nights in Dec 2021

10/10 Excellent

ROLANDO

Stayed 1 night in Nov 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Feb 2020

6/10 Okay

Alfonso

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Need a lot of improvement on the build and better front desk services
Stayed 1 night in Jan 2020

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, amenities
EL HOTEL EN GENERAL ES MUY VIEJO, ESTA LIMPIO, EL PERSONAL UNOS BUENOS Y LA GERENTE MUY MALA ACTITUD, ME RESOLVIO UN PROBLEMA, PERO NADA ATENTA, LA ALBERCA NO ESTA CLIMATIZADA, EL DESAYUNO MUY RICO, PERO SOLO INCLUIA LOS ADULTOS Y LOS NIÑOS NO, Y NO LO ESPECIFICA, EN GENERAL BUENO, PERO PARA LAS CONDICIONES MUY CARO
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Great location. For the price is an excellent place. New year party needs to improve quality of food and music
Stayed 3 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good...good place...close to downtown and good places to eat...overall...all good..
Stayed 1 night in Oct 2018

6/10 Okay

Omar, Atlanta

Liked: Cleanliness, staff & service
Disliked: Room comfort
Location is good, property is too old and matress was terrible, shower had some issues.
Stayed 1 night in Sep 2018

8/10 Good

Daniele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel at a good price
classic hotel, with very friendly staff. location is ok, 15 minutes walking from downtown. pool area is very nice. restaurant is regular. doors don't keep noise outside, so sometimes it's a bit noisy, but in general it was a good stay.
Stayed 1 night in Aug 2018

6/10 Okay

Enrique, Mexico City

Disliked: Property conditions & facilities
Old facilities but good deal
The hotel has a great location, very good food, a very nice restaurant in front of it and a very good pool. Rates are a good deal but the only downside is that the hotel is a bit old and requires some renovations. Ok in general.
Stayed 3 nights in Mar 2018

8/10 Good

GASTON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I will recommend this hotel for family trips first
Excellent choice!. It is a big Hotel so, do not expect fast solutions or fast results to any inconvenient or application. It takes time for everything and they do not like you to be late for check out. Water in the pool is not heated but the hot weather helps to get used to it soon. It is not a good choice for people who can not walk or take stair by their own or when you have big suitcases but it is great for children who can run a lot and enjoy big distances walking. In general we spent a nice time, food is very good at the restautant and people are always trying to help and smiling.
Stayed 1 night in Sep 2017

8/10 Good

Karina, Bristol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staff!
I reserved this hotel for my parents and they were really impressed wit the staff. The hotel needs a bit of TLC but it's clean, comfortable and close to the University, which is what they were looking for...not to mention that it was at a very good price! My sister end up going with them and staff were very helpful, changing the small room for a bigger one (same price) and the buffet apparently was very nice. Can't thank the staff enough for making my family feel welcomed. We will happily stay there again.

8/10 Good

Deanna, Coronado

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a 5 star but an excelent 3 star
I went for a celebration . I picked it for its location. The rooms were spacious , clean , air conditioned, lots of light . The hotel is a bit older. But generally speaking it's a good clean hotel with amenities like a pool. It is defenestration not a 5 star hotel. Their Mexican breakfast buffet is EXCELENTE. As well as their restaurant
Thank you for staying with us ! We take great care to make our guests ' stay as pleasant as possible, and we appreciate your comments .

10/10 Excellent

Jose alfredo

Travelled with family
Liked: Cleanliness, staff & service, amenities
Por estar en remodelacion mucho polvo. Una ves superada la remodelacion va estar agradable. Volveremos
Stayed 2 nights in May 2024

8/10 Good

Ricardo

Tienen que invertir en el hotel
Stayed 1 night in May 2024

10/10 Excellent

Diana Luz Ixchel

Liked: Staff & service
Disliked: Cleanliness
Esta en remodelacion, bien porque eso nos beneficia a los usuarios
Stayed 5 nights in May 2024

6/10 Okay

Francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
El internet falla mucho del hotel a tal punto que no sirve
Stayed 1 night in Apr 2024

6/10 Okay

Claudia Daniela

Stayed 1 night in Apr 2024

10/10 Excellent

Luz

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

8/10 Good

Arturo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo bien
Stayed 1 night in Feb 2024

8/10 Good

Luis

Liked: Cleanliness, staff & service
Limpio, pero falta mantenimiento de. las instalaciones.
Stayed 5 nights in Dec 2023
Response from Gran Hotel Xalapa on Feb 6, 2024
Su opinión es muy importante para nosotros, estamos trabajando en ello para poder brindar un mejor servicio. Gracias por alojarse con nosotros

8/10 Good

Víctor Manuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GHX on Feb 6, 2024
Gracias por alojarse con nosotros.

8/10 Good

Eva

Liked: Property conditions & facilities
Estan limpias las instalaciones
Stayed 1 night in Dec 2023
Response from GHX on Feb 6, 2024
Su opinión es muy importante para nosotros, gracias por alojarse con nosotros

10/10 Excellent

Cinthya

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La atencion excelente en verdad regresaremos, jamas faltó agua caliente para un rico baño con el frio que hacia.
Stayed 2 nights in Dec 2023
Response from GHX on Feb 6, 2024
Gracias por alojarse con nosotros, su opinión es muy importante

6/10 Okay

Maria del Carmen, Ciudad de Mexico

Bonito hotel. Mal mantenido. Venido a menos . Baño con coladera que expulsaba el agua.
Stayed 1 night in Nov 2023

10/10 Excellent

María de Lourdes

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Rhina

Stayed 2 nights in Nov 2023

6/10 Okay

Abiel

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

Tajin

Travelled with family
Liked: Cleanliness, staff & service, amenities
Tiene algunos descuidos en las habitaciones, como el aire acondicionado hacía ruido al estar encendido, la llave de agua caliente igual hizo un poco de ruido que me asustó un poquito, las camas son un poco rígidas, pero en general fue una estancia placentera, la limpieza del cuarto es excelente, es muy buena la atención de todo el personal.
Stayed 1 night in Oct 2023

10/10 Excellent

GUILLERMO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Humberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena opción
Un hotel muy cómodo, habitación muy amplia, todo muy amables buena cocina, aunque por los años ya hace falta algunas renovaciones, en el baño principalmente
Stayed 2 nights in Sep 2023

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities
Todo bien
Stayed 1 night in Aug 2023

10/10 Excellent

paola

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente atencion, limpieza, la comida del restaurante muy rica, muy facil y barato llegar al lugar.
Stayed 1 night in Aug 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Property conditions & facilities, room comfort
Hotel viejo
Un hotel viejo, el colchon hacía ruido cada que te movías, muy incómodo, a media noche empezó a tirar agua el aire acondicionado y toda la noche quedó la gotera. La regadera apenas y le sale agua. Las cortinas no sellan por completo y deja entrar claridad.
Stayed 3 nights in Aug 2023

10/10 Excellent

rodolfo

Stayed 1 night in Jul 2023

8/10 Good

Javier Guerrero

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bien ubicado, facil acceso y seguro
Stayed 1 night in Jul 2023

8/10 Good

Margarita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
todo muy bien, solo que no pudimos disfrutar de la alberca porque llovio
Stayed 2 nights in Jun 2023

10/10 Excellent

ITZEL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Ana gabriela

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
La habitacion bastante linda, buen ambiente.
Stayed 1 night in Apr 2023

10/10 Excellent

Diego Emilio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Su localización y su ambiente, instalaciones de primera, seguras y limpias.
Stayed 1 night in Apr 2023

8/10 Good

Nohemi Flora

Stayed 1 night in Apr 2023

4/10 Poor

Xiomar

Stayed 3 nights in Apr 2023

6/10 Okay

Omar

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Apr 2023

8/10 Good

María

Stayed 3 nights in Mar 2023

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Fue una estancia breve porqué tuvimos que salirnos ya que el clima no servia y hacia calor. Las albercas super sucias y llenas de limo. Los cuartos viejos y las camas los resortes casi expuestos. La tina inservibles la regadera no servia. Había mucha humedad. Solo lo unico bueno el trato de los empleados fue excelente muy amables y servicial.
Stayed 2 nights in Mar 2023