Title: Gran Hotel Xalapa - Latest Reviews, Deals & Photos 2025 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Gran Hotel Xalapa Hotel in Xalapa with a fitness center and a 24-hour front desk ![Outdoor pool, open 9 AM to 8 PM, sun loungers](https://images.trvl-media.com/lodging/11000000/10380000/10370800/10370792/4d2954ad.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Suite, 1 King Bed (Master)](https://images.trvl-media.com/lodging/11000000/10380000/10370800/10370792/24aa8123.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Terrace/patio](https://images.trvl-media.com/lodging/11000000/10380000/10370800/10370792/73ea97a3.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Free cribs/infant beds, free rollaway beds, free WiFi, bed sheets](https://images.trvl-media.com/lodging/11000000/10380000/10370800/10370792/738f96c8.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Terrace/patio](https://images.trvl-media.com/lodging/11000000/10380000/10370800/10370792/1eb5ed67.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Located in the heart of Xalapa, Gran Hotel Xalapa combines relaxation with adventure. Visitors can stroll through the garden, sample international dishes at Mocafetos restaurant, or relax by the outdoor pool on comfortable sun loungers. 7.6 Good ## Popular amenities - Bar - Pool - Gym - Room service - Parking included - Laundry ## Room options ### Check availability for these dates Tonight [Nov. 6 - Nov. 7](https://www.expedia.ca/Hotel-Search?startDate=2025-11-06&endDate=2025-11-07&selected=10370792&PinnedHotelID=10370792&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-06&endDate=2025-11-07&selected=10370792&PinnedHotelID=10370792&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Nov. 7 - Nov. 8](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-08&selected=10370792&PinnedHotelID=10370792&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-08&selected=10370792&PinnedHotelID=10370792&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Nov. 7 - Nov. 9](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=10370792&PinnedHotelID=10370792&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-09&selected=10370792&PinnedHotelID=10370792&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Nov. 14 - Nov. 16](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=10370792&PinnedHotelID=10370792&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-14&endDate=2025-11-16&selected=10370792&PinnedHotelID=10370792&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 2 beds Showing 4 of 4 rooms ![Free cribs/infant beds, free rollaway beds, free WiFi, bed sheets](https://images.trvl-media.com/lodging/11000000/10380000/10370800/10370792/4d4fb416.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Double Room 8.0 Very good 2 reviews ### Highlights Balcony or patio Air conditioning Free rollaway/extra beds Free cribs/infant beds Flat-screen TV Shower/tub combination Private bathroom Hair dryer - 301 sq ft - Sleeps 3 - 1 Double Bed ![Free cribs/infant beds, free rollaway beds, free WiFi, bed sheets](https://images.trvl-media.com/lodging/11000000/10380000/10370800/10370792/0f23dca9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Standard Room 8.4 Very good 6 reviews ### Highlights Balcony or patio Air conditioning Free rollaway/extra beds Free cribs/infant beds Flat-screen TV Private bathroom Shower/tub combination Cable channels - 301 sq ft - Sleeps 3 - 2 Double Beds ![Junior Suite](https://images.trvl-media.com/lodging/11000000/10380000/10370800/10370792/58aa434b.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite ### Highlights Balcony or patio Air conditioning Free rollaway/extra beds Free cribs/infant beds Flat-screen TV Shower/tub combination Private bathroom Hair dryer - 377 sq ft - Sleeps 4 - 2 Double Beds OR 1 Double Bed ![Suite, 1 King Bed (Master)](https://images.trvl-media.com/lodging/11000000/10380000/10370800/10370792/2aa9db82.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Suite, 1 King Bed (Master) 10.0 Exceptional 1 review ### Highlights Balcony or patio Air conditioning Free rollaway/extra beds Free cribs/infant beds Flat-screen TV Shower/tub combination Private bathroom Hair dryer - 431 sq ft - Sleeps 3 - 1 King Bed ## You may also like Ad ![Lobby](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/7000000/6660000/6650800/6650734/8418a68e_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### City Express by Marriott Xalapa Xalapa - Breakfast included - Parking included - Free WiFi - Air conditioning 8.6 Excellent 587 reviews CA $79 CA $94 total includes taxes & fees Nov 23 - Nov 24 [](https://www.expedia.ca/Xalapa-Hotels-City-Express-Xalapa.h6650734.Hotel-Information?chkin=2025-11-23&chkout=2025-11-24&rm1=a2®ionId=6052221&destination=Xalapa&destType=MARKET&latLong=19.543775,-96.910181&searchId=3acb8316-dc33-4eb8-a2ea-7ed9dc24bf68&top_cur=CAD) Ad ![Club Room, 1 King Bed | Property amenity](https://images.trvl-media.com/lodging/12000000/11860000/11855000/11854978/9033c411.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Gamma by Fiesta Americana Xalapa Nubara Xalapa - Pool - Kids pool - Parking included - Free WiFi 8.6 Excellent 563 reviews CA $83 CA $98 total includes taxes & fees Nov 7 - Nov 8 [](https://www.expedia.ca/Xalapa-Hotels-Gamma-By-Fiesta-Americana-Xalapa-Nubara.h11854978.Hotel-Information?chkin=2025-11-7&chkout=2025-11-8&rm1=a2®ionId=6052221&destination=Xalapa&destType=MARKET&latLong=19.543775,-96.910181&searchId=3acb8316-dc33-4eb8-a2ea-7ed9dc24bf68&top_cur=CAD) Ad ![Desk, blackout drapes, iron/ironing board, free WiFi](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/6000000/5320000/5313600/5313553/7f88bebf_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### One Xalapa Las Animas Xalapa - Breakfast included - Parking included - Free WiFi - Restaurant 8.6 Excellent 999 reviews CA $61 CA $73 total includes taxes & fees Dec 4 - Dec 5 [](https://www.expedia.ca/Xalapa-Hotels-One-Xalapa-Las-Animas.h5313553.Hotel-Information?chkin=2025-12-4&chkout=2025-12-5&rm1=a2®ionId=6052221&destination=Xalapa&destType=MARKET&latLong=19.543775,-96.910181&searchId=3acb8316-dc33-4eb8-a2ea-7ed9dc24bf68&top_cur=CAD) Ad ![Exterior](https://images.trvl-media.com/lodging/10000000/9260000/9260000/9259902/5e176f70.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Holiday Inn Express Xalapa by IHG Xalapa Centro - Breakfast included - Free WiFi - Air conditioning - Gym 9.4 Exceptional 625 reviews CA $91 CA $108 total includes taxes & fees Dec 7 - Dec 8 [](https://www.expedia.ca/Xalapa-Hotels-Holiday-Inn-Express-Xalapa.h9259902.Hotel-Information?chkin=2025-12-7&chkout=2025-12-8&rm1=a2®ionId=6052221&destination=Xalapa&destType=MARKET&latLong=19.543775,-96.910181&searchId=3acb8316-dc33-4eb8-a2ea-7ed9dc24bf68&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FXalapa-Hotels-Gran-Hotel-Xalapa.h10370792.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FXalapa-Hotels-Gran-Hotel-Xalapa.h10370792.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C19.53117%2C-96.92971&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=ZrKeOQTLzFB7emHtTOTAY6nHttc=) Victoria No. 163 Esq. Bustamante, Centro, Xalapa, VER, 91000 #### What's nearby - Los Tecajetes Park - 3 min walk - 0.3 km - State Theatre - 8 min walk - 0.7 km - Juarez Park - 10 min walk - 0.9 km - Xalapa Cathedral - 12 min walk - 1.0 km - Paseo de los Lagos Park - 17 min walk - 1.4 km #### Getting around - Xalapa Station - 17 min drive - General Heriberto Jara Intl. Airport (VER) - 107 min drive #### Restaurants - ‪ZOOM terraza - ‬4 min walk - ‪La Estancia de los Tecajetes - ‬5 min walk - ‪Tom Mix - ‬5 min walk - Hotel Xalapa - ‪Churrería de Xalapa - ‬7 min walk ## About this property ### Gran Hotel Xalapa Upscale hotel located in Xalapa Centro Consider a stay at Gran Hotel Xalapa and take advantage of a terrace, a garden, and a playground. The on-site international cuisine restaurant, Mocafetos, offers breakfast, brunch, lunch, and dinner. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar. Additional perks include: - An outdoor pool and a children's pool, along with sun loungers - Free self parking - Buffet breakfast (surcharge), meeting rooms, and luggage storage - A banquet hall, smoke-free premises, and a gift shop Room features All 200 rooms boast comforts such as air conditioning, in addition to amenities like free WiFi. Extra amenities include: - Free infant beds and free extra beds - Bathrooms with shower/tub combinations and free toiletries - Flat-screen TVs with cable channels - Balconies or patios, daily housekeeping, and phones ## Similar properties ![Club Room, 1 King Bed | Property amenity](https://images.trvl-media.com/lodging/12000000/11860000/11855000/11854978/9033c411.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Gamma by Fiesta Americana Xalapa Nubara Xalapa - Pool - Kids pool - Parking included - Free WiFi 8.6 Excellent 563 reviews CA $83 CA $98 total includes taxes & fees Nov 7 - Nov 8 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-08&selected=11854978&PinnedHotelID=11854978&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/4000000/3900000/3892900/3892867/c6b7f47a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Villa Las Margaritas Plaza Cristal Xalapa - Parking included - Free WiFi - Restaurant - Air conditioning 8.6 Excellent 289 reviews CA $30 CA $36 total includes taxes & fees Nov 9 - 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Breakfast included - Free WiFi - Air conditioning - Gym 9.4 Exceptional 625 reviews CA $91 CA $108 total includes taxes & fees Dec 7 - Dec 8 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-07&endDate=2025-12-08&selected=9259902&PinnedHotelID=9259902&HadPinnedHotel=true®ionId=-1&adults=2) ![Desk, blackout drapes, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/6000000/5320000/5313600/5313553/97619fb4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### One Xalapa Las Animas Xalapa - Breakfast included - Parking included - Free WiFi - Restaurant 8.6 Excellent 999 reviews CA $61 CA $73 total includes taxes & fees Dec 4 - Dec 5 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-04&endDate=2025-12-05&selected=5313553&PinnedHotelID=5313553&HadPinnedHotel=true®ionId=-1&adults=2) ![Bar (on property)](https://images.trvl-media.com/lodging/5000000/4210000/4209900/4209825/7325eae5.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Misión Express Xalapa Xalapa Centro - Breakfast included - Pet-friendly - Parking included - Free WiFi 8.2 Very good 314 reviews CA $61 CA $72 total includes taxes & fees Nov 18 - Nov 19 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-18&endDate=2025-11-19&selected=4209825&PinnedHotelID=4209825&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/19000000/18670000/18666600/18666551/43f7b23a.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Majova Inn Xalapa Xalapa Centro - Breakfast included - Pet-friendly - Parking included - Free WiFi 8.6 Excellent 211 reviews CA $51 CA $60 total includes taxes & fees Nov 7 - Nov 8 [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-07&endDate=2025-11-08&selected=18666551&PinnedHotelID=18666551&HadPinnedHotel=true®ionId=-1&adults=2) ![Reception](https://images.trvl-media.com/lodging/5000000/4740000/4732900/4732861/e0460b65.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### HB Xalapa Xalapa - Pool - Pet-friendly - Parking included - Free WiFi 9.0 Wonderful 553 reviews CA $90 CA $107 total includes taxes & fees Dec 1 - Dec 2 [](https://www.expedia.ca/Hotel-Search?startDate=2025-12-01&endDate=2025-12-02&selected=4732861&PinnedHotelID=4732861&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby sitting area](https://images.trvl-media.com/lodging/24000000/23670000/23662100/23662025/f1718151.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Klimt Xalapa - Parking included - Free WiFi - Restaurant - Air conditioning 8.6 Excellent 340 reviews [](https://www.expedia.ca/Hotel-Search?startDate=2025-11-20&endDate=2025-11-21&selected=23662025&PinnedHotelID=23662025&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Free secured, covered self parking on site - Wheelchair-accessible parking available ### Food and drink - Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 185 for adults and MXN 110 for children - A bar/lounge - A restaurant - Snack bar/deli ### Restaurants on site - Galeria - Mocafetos ### Things to do - Children's pool - Gym - Outdoor pool - Playground ### Family friendly - Children's pool - Free rollaway/extra bed - In-room crib - Laundry facilities - Outdoor pool - Playground - Snack bar/deli ### Conveniences - 24-hour front desk - Gift shop/newsstand - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Dry cleaning/laundry service - Housekeeping (daily) ### Business services - Conference space - Meeting rooms ### Outdoors - Garden - Outdoor furniture - Pool loungers - Terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Pool access ramp on site - Pool hoist on site - Well-lit path to entrance - Wheelchair accessible (may have limitations) - Wheelchair-accessible lounge - Wheelchair-accessible parking - Wheelchair-accessible path to elevator - Wheelchair-accessible pool - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant ### More - Banquet hall - Smoking not allowed ## Room amenities ### Bedroom - Bedsheets provided - Free crib - Free rollaway/extra bed ### Bathroom - Free toiletries - Private bathroom - Shower/bathtub combination - Towels provided ### Entertainment - Flat-screen TV with cable channels ### Food and drink - Limited room service ### More - Air conditioning (climate-controlled) - Phone ## Policies ### Check-in Check-in time starts at 3 PM Minimum check-in age: 18 ### Check-out Check-out before 1 PM Contactless check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets not allowed (service animals are welcome, and are exempt from fees) ### Children and extra beds Children are welcome Free rollaway/extra beds Free cribs are available on request at the property ### Property payment types ## Important information ### Optional extras - Fee for buffet breakfast: approximately MXN 185.00 for adults and MXN 110.00 for children The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room ### We should mention Pool access available from 9 AM to 8 PM ### Property is also known as Gran Hotel Xalapa Gran Xalapa ## Frequently asked questions ### Does Gran Hotel Xalapa have a pool? > Yes, this property has an outdoor pool and a children's pool. Pool access is from 9 AM–8 PM. ### Is Gran Hotel Xalapa pet-friendly? > No, only service animals are welcome at the property. ### How much is parking at Gran Hotel Xalapa? > Self parking is free at this property. ### What time is check-in at Gran Hotel Xalapa? > Check-in begins at 3 PM. ### What time is check-out at Gran Hotel Xalapa? > Check-out is at 1 PM. ### Where is Gran Hotel Xalapa located? > Located in Xalapa Centro, this hotel is within a 10-minute walk of Los Tecajetes Park and Xalapa Metropolitan University. State Theatre and Diego Rivera Gallery are also within 15 minutes. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Gran Hotel Xalapa Reviews 7.6 ### Good All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 8.0 Cleanliness ### 8.4 Location ### 8.0 Staff & service ### 8.2 Eco-friendliness ### 7.2 Property conditions & facilities 10 - Excellent 98 8 - Good 119 6 - Okay 74 4 - Poor 26 2 - Terrible 20 ### 8/10 Good #### Eleonaí Oct 28, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Lo que requiero está bien Lamento que no esté incluido el desayuno. ##### Eleonaí Stayed 1 night in Oct 2025 ### 8/10 Good #### JAHIR Oct 19, 2025 Liked: Staff & service, amenities El único detalle que no me gusto, fue que ... llegue con un sandwich y lo coloque sobre el tocador de la habitación, en lo que baje mis maletas y etc, cuando me lo iba a comer vi que una cucaracha ya me había ganado, la cual salió del cajón y se quería volver a esconder, pero la alcance y la deje muerta sobre el piso. Por favor, pidan al personal de limpieza que revisen las habitaciones antes de entregarlas al huésped. Por lo demás estuvo excelente, muy cómodo y accesible. El personal muy servicial, solo que había cosas como una silla, que no nos pudieron dar, pero pedimos una cafetera y tasas y esa si, nos la prestaron. Muy a gusto!! ![](https://a.travel-assets.com/ugc/hotel-reviews/f45488f1-79a5-45a8-9adb-50178685c7eb-1760913335056.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/e071efe4-7e4e-4394-983f-d3676bc38f9f-1760913339061.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/a233b020-af19-4aa6-abd9-ddd6541eda20-1760913348001.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/a9ab716f-c85c-4f90-8040-ddbf1df95eef-1760913452914.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### JAHIR Stayed 2 nights in Oct 2025 ### 6/10 Okay #### Jonnathan Josue Oct 15, 2025 Liked: Cleanliness Disliked: Property conditions & facilities Me gustan los cuartos, la propiedad es muy grande pero hay lugares que les falta repara, tiene gimnasio pero es muy limitado y la mayoría de implementos no funcionan ##### Jonnathan Josue Stayed 2 nights in Oct 2025 ### 8/10 Good #### Eduardo Oct 13, 2025 Liked: Cleanliness, staff & service Habitaciones limpias pero descuidadas. ##### Eduardo Stayed 1 night in Oct 2025 ### 10/10 Excellent #### Victor Oct 8, 2025 Liked: Cleanliness, staff & service, property conditions & facilities La habitacion muy limpia El personal muy atento El jardin muy bonito Agua de la Alberca fria pero un lugar muy bonito ##### Victor Stayed 4 nights in Oct 2025 ### 2/10 Terrible #### Martha Angélica Oct 6, 2025 Liked: Cleanliness, amenities Disliked: Staff & service No aplica ##### Martha Angélica Stayed 2 nights in Sep 2025 ### 6/10 Okay #### Ernestina Sep 30, 2025 El deterioro en que se encuentran las instalaciones, y el mobiliario las cortinas sucias, las alfombras viejiiisimas,todo viejo sin mantenimiento, el elevador sin sensores El personal amable y el restaurante muy bueno ##### Ernestina Stayed 3 nights in Sep 2025 ### 10/10 Excellent #### Norma Sep 29, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Era muy segura el área de estacionamiento, muy limpio, el personal muy amable, el restaurante estupendo igual la alberca, el bar. La relación calidad-precio excelente. Muy recomendable. ##### Norma Stayed 1 night in Sep 2025 ### 8/10 Good #### Victoria Sep 23, 2025 Liked: Cleanliness, staff & service, property conditions & facilities La reservación no estaba completa, uno de los cuartos tuvimos que esperar a que estuviera limpio, el asiento del sanitario estaba roto aunque lo cambiaron rapidamente, el aire acondicionado no servia cuaro3129 y desactivaron todas las llaves de los cuartos el domingo, asi mismo se tenia que ver la clave del internet seguido ##### Victoria Stayed 3 nights in Sep 2025 ### 6/10 Okay #### CP Jacqueline Sep 20, 2025 Liked: Cleanliness, staff & service, property conditions & facilities . ##### CP Jacqueline Stayed 3 nights in Sep 2025 ### 10/10 Excellent #### Mauricio Sep 12, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Fué una muy bonita experiencia, no tengo una sola queja del hotel ##### Mauricio Stayed 3 nights in Sep 2025 ### 6/10 Okay #### Cruz García Sep 1, 2025 Disliked: Staff & service Es muy grande con áreas verdes y alberca. Puede ser muy tranquilo y familiar pero si toca conversión el personal no es suficiente. Hay áreas cerradas porque es un hotel viejo y necesita remodelaciones. La recepción es muy impersonal y poco servicial. Pero si buscas un lugar donde no te molesten, con mucho estacionamiento, naturaleza y tranquilidad, este es el lugar! ##### Cruz García Stayed 1 night in Aug 2025 ### 8/10 Good #### Joaquin Aug 6, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort El hotel es bastante ámbito las habitaciones amplias y cómodas sin embargo se ve muy o paso de los años, mobiliario muy viejito ##### Joaquin Stayed 1 night in Jul 2025 ### 10/10 Excellent #### Matt Aug 2, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Siempre agradable quedarme ahí ##### Matt Stayed 2 nights in Jun 2025 ### 8/10 Good #### carlos tiburcio martinez Jul 21, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Ok ##### carlos tiburcio martinez Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Guadalupe Jun 20, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Muy bien!!! ##### Guadalupe Stayed 2 nights in Jun 2025 ### 8/10 Good #### Cesar Jun 20, 2025 Parece un laberinto y a mí me tocó hasta el final ##### Cesar Stayed 1 night in Jun 2025 ### 2/10 Terrible #### Jose Jun 19, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities Se les pide una bolsa para la ropa sucia a las 8 pm y dice el de recepcion que no esta la ama de llaves ##### Jose Stayed 1 night in Jun 2025 ### 8/10 Good #### Josue Jun 8, 2025 Liked: Staff & service un poco mas de mantenimiento a las instalaciones ##### Josue Stayed 1 night in Jun 2025 ### 6/10 Okay #### Daniel Jun 3, 2025 Liked: Cleanliness, amenities Disliked: Property conditions & facilities La atención fue buena pero algunas cosas ya se encuentra en mal estado, como por ejemplo el gimnasio ##### Daniel Stayed 4 nights in May 2025 ### 8/10 Good #### LORENA LOPEZ DE Apr 14, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Las habitaciones son muy amplias y cómodas ##### LORENA LOPEZ DE Stayed 1 night in Apr 2025 ### 10/10 Excellent #### fernando Apr 14, 2025 Liked: Property conditions & facilities Disliked: Staff & service Muy mal! Regresé a las 11 de la mañana a mi habitación y ya la habían arreglado y quitado la luz , ya q había bajado mis maletas ! Pésimo eso si aun no era hora de entregar ##### fernando Stayed 1 night in Apr 2025 ### 2/10 Terrible #### JUAN ROBERTO Mar 4, 2025 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nefasto hotel, servicio Nefasto servicio, más de una hora para la entrega de una habitación, me dieron una habitación que estaba ya asignada ##### JUAN ROBERTO Stayed 2 nights in Feb 2025 ### 4/10 Poor #### Alicia Feb 19, 2025 Liked: Cleanliness, staff & service Disliked: Amenities Tienen una discoteca que produce mucho ruido que se oye en todas las habitaciones, excepto las que dan a la calle, como si uno estuviera en la discoteca. Comienzan muy temprano, como a las 5, y no termina hasta las dos o tres de la mañana. En verdad el ruido es insoportable y no puedes descansar y mucho menos dormir ##### Alicia Stayed 2 nights in Feb 2025 ### 8/10 Good #### Rafael Andrés Feb 3, 2025 Liked: Staff & service muy buen hotel ##### Rafael Andrés Stayed 2 nights in Oct 2024 ## Expedia's Latest Trends ### Hotels > [Hilton Tulum Riviera Maya All-Inclusive Resort](https://www.expedia.ca/Chacalal-Hotels-Hilton-Tulum-All-Inclusive-Resort.h70502006.Hotel-Information) > > [Grand Sirenis Riviera Maya Resort & Spa - All Inclusive](https://www.expedia.ca/Akumal-Hotels-Grand-Sirenis-Riviera-Maya-Resort-Spa-All-Inclusive.h1580487.Hotel-Information) > > [Moon Palace Cancun - All-Inclusive](https://www.expedia.ca/Cancun-Hotels-Moon-Palace-Cancun-All-Inclusive.h428588.Hotel-Information) > > [Barceló Maya Beach - All Inclusive](https://www.expedia.ca/Xpu-Ha-Hotels-Barcelo-Maya-Beach-All-Inclusive.h804595.Hotel-Information) > > [Breathless Riviera Cancun Resort & Spa - Adults Only - All Inclusive](https://www.expedia.ca/Cancun-Hotels-Breathless-Riviera-Cancun-Resort-Spa-Adults-Only.h11868477.Hotel-Information) > > [Bahia Principe Luxury Akumal - 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