Woonmall Alexandrium Tours and Activities

We thoroughly enjoyed our stay at the Doubletree by Hilton hotel in Rotterdam. The hotel is in an excellent location for both attractions and restaurants and the room was very comfortable. We removed a star because reception seemed short staffed when we needed to them (eg to get keys for the spa) resulting in lengthy waits. Staff were friendly and knowledgeable when it was our turn.

I stayed in the hotel for 2 nights, attracted by the great location. The lobby space is nice and the member of staff I spoke to seemed pleasant when I first checked in. Unfortunately I ended up having a bad experience. I woke from my first night of sleep on a few occasions with an itchy rash on my hand, and did not think too much about it at the time.. That was until later in the day when I began to notice more rashes. My. EdI was out from 8am - 1pm and had hoped that the house keeping would provide new bedding and towels. I left the card on the door as instructed but unfortunately nothing was replaced. My second night was much worse. I woke up many times and as I type this I have rashes all over my hands, arms and even a few on my neck. I very rarely complain or write negative reviews. I hoped to raise the issues with a member of staff when checking out this morning but was unable to as there was nobody available and I had a train to catch. I’m unsure if there is a cleanliness problem but I was disappointed with my stay. I found the size of the room to be slightly small, particularly the bathroom, where there was little space to shower.