Lobby sitting area

Reviews of Sandman Hotel & Suites Williams Lake

2 out of 5
Sandman Hotel & Suites Williams Lake
664 Oliver St, Williams Lake, BC

Reviews

6.8
Rating 10 - Excellent. 179 out of 746 reviews" "
Rating 8 - Good. 219 out of 746 reviews" "
Rating 6 - Okay. 140 out of 746 reviews" "
Rating 4 - Poor. 113 out of 746 reviews" "
Rating 2 - Terrible. 95 out of 746 reviews" "

7.0/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Leanne

Stayed 2 nights in Mar 2024

8/10 Good

Rodolfo, Chilliwack

Travelled with family, Travelled with family and small children
Liked: Staff & service
Staff were absolutely incredible. The properly was cosmetically renovated but sinks and tubs were damaged and leaking. We were there for a night. We would go back for the excellent service
Stayed 1 night in Feb 2024
Response from GSM on Mar 1, 2024
Hello Rodolfo, thank you for leaving a review, we will be getting a HUGE reno this year and we look forward to welcoming you back to check it out, Thanks Tracy Guest Service Manager

10/10 Excellent

Cliff

Travelled with partner
Liked: Cleanliness, staff & service
Really friendly and nice receptionist.
Stayed 1 night in Feb 2024
Response from GSM on Feb 27, 2024
Hello Cliff, Thanks for leave a 5* review, we appreciate it and we look forward to welcoming you back on day. Thanks Tracy Roy

4/10 Poor

Cheryl

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from GSM on Feb 16, 2024
Hello Cheryl, I would love to speak to you about your 2 out of 5 review and see where we can improve so that your next stay with us is a better experience, please contact me at the hotel, Thanks Tracy R Guest Service Manager. I look forward to speakingt to you soon,

10/10 Excellent

Aldrin

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk was so helpful and polite! She even offer stuffs for my cat! ❤️❤️❤️
Stayed 1 night in Feb 2024
Response from GSM on Feb 11, 2024
Hello Aldrin, I am happy to hear our front desk staff was helpful, polite & your cat got some treats too. I will share your 5* review with our team. We look forward to welcoming you and your cat back again, Thanks Tracy Guest Service Manager

10/10 Excellent

Janet, Fort St John

Travelled with partner
Staff were very efficient and friendly at front desk. Room is clean, comfortable and warm. Good value.
Stayed 1 night in Jan 2024
Response from GSM on Feb 5, 2024
Hello Janet, Thank you for leaving your review and I will be sure too let our staff know your kind words, we look forward to welcoming you back soon, Thanks Tracy Guest Service Manager

10/10 Excellent

Malgorzata

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady at the desk was kind and very helpfu, making sure I’m happy with everything. My room was very comfortable and clean
Stayed 1 night in Jan 2024
Response from GSM on Feb 5, 2024
Hello Malgorzata, I am happy to hear you enjoued your stay and our staff were kind and helpful. I will make sure to share your review with our team, we hope to welcome you back to our property soon, Thanks Tracy Guest Service Mamager

10/10 Excellent

Becky

Stayed 1 night in Jan 2024
Response from GSM on Feb 5, 2024
Hello Becky, Thank you for the 5 * start review, I will share this with our team. We hope to welcome you back soon, Thanks Tracy Guest Service Manager

2/10 Terrible

Shauna

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Me and my family did not enjoy our stay here-- the room smelt of moldy carpet and smelt/looked its age. The pool I was told was heated and the whole reason I booked here, was ICE cold all 3 days-- none of us could go in it. The entire pool bay was freezing. Was told we would be given a discount at checkout and was not. Check out employee was not helpful.
Stayed 3 nights in Jan 2024
Response from GSM on Feb 5, 2024
Hello Shauna, I am sorry to hear you did not enjoy your stay, can you please call me at the hotel, so we can talk about what we can do to make this better. I look forward to speaking to you, Thanks Tracy Guest Service Manager

10/10 Excellent

Marla-Ann

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was very comfortable. Thank you.
Stayed 5 nights in Dec 2023
Response from GSM on Jan 3, 2024
Thanks for taking the time to leave a 5* review, we are happy to hear you enjoyed your stay, we hope you had a safe trip back home and we look forward to welcoming you back again soon, Thank you, Tracy Guest Service Manager

2/10 Terrible

Cassie

Stayed 1 night in Dec 2023
Response from GSM on Feb 5, 2024
Hello Cassie, I would love to talk to you about your review score, please call me at the hotel. I look forward to your call, Thanks Tracy Guest Service Manager

4/10 Poor

Chris

Disliked: Cleanliness, amenities, property conditions & facilities
Front desk lady was nice. Difficult parking. Off the beaten track. Old place that needs renovation updates.
Stayed 1 night in Dec 2023
Response from GSM on Feb 5, 2024
Hello Chris, thank you for leaving your review, we are happy to say that the hotel will be under renovations spring of 2024, we hope to welcome you back, Thanks Tracy Guest Service Manager

6/10 Okay

Alfred

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Needs TLC
The room I stayed in needed some TLC. The shower handle came off, the shower head leaks and sprays water on the wall then onto the floor. The ceiling in the bathroom was coming apart. The fan worked, but sounded like a jet engine when it wasn’t squealing. The fabric on the bottom of the chair was all ripped and falling to the floor for some reason. Other than that, everything else was fine.
Stayed 1 night in Dec 2023
Response from GSM on Dec 26, 2023
Hello Alfred, Thanks for brining these things to our attention, We are glad to hear that the was good and we look forward to welcoming you back in 2024, Take care. Tracy Guest Service Manager

8/10 Good

Amin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from GSM on Dec 1, 2023
Hello Amin, Thank you for the review. It was nice chatting with you last night when you check in (Mr. Mercedes). We hope you enjoyed your stay and we look forward to welcoming you back soon, Thanks Tracy Guest Service Manager

10/10 Excellent

Rebecca

Liked: Staff & service, property conditions & facilities
They front desk was very pleasent. Tracie made sure we had everything we needed. Comfy bed. Quiet .
Stayed 1 night in Nov 2023
Response from GSM on Nov 29, 2023
Hello Rebecca, Our team is happy to hear that your stay was great and all your needs were met. I will be sure to pass on the review to Tracy and we hope to welcome you back soon, Thanks Guest Service Manager

2/10 Terrible

Sheri

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
My room was not clean, rundown, noisy and drafts.
Stayed 2 nights in Nov 2023
Response from GSM on Dec 26, 2023
Hello Sheri, I am sorry to hear that you were not happy with your stay, Feel free to contact me at the hotel and we can discuss your stay and together come up with a plan to make sure next stay at our property is a good one, Thanks Tracy, Guest Service Manager

10/10 Excellent

Derrick

Stayed 1 night in Nov 2023
Response from Guest Service Manager on Dec 26, 2023
Hello Derrick, Just wanted to say thank you for the 5* review, I be sure to share with the team, Take care and we hope to see you in 2024, Thanks Tracy

10/10 Excellent

Jacqui

Stayed 1 night in Nov 2023
Response from GSM on Nov 11, 2023
Hello Jacqui, Thanks for the 10/10 review. I will share this with our team and we hope to welcome you back soon, Thanks Tracy

10/10 Excellent

Kyle

Stayed 1 night in Nov 2023
Response from GSM on Nov 29, 2023
Hello Kyle, Thank you for the 5* review, we are glad that you enjoyed your stay and we look forward to welcoming you back soon, Thanks Tracy Guest Service Manager

10/10 Excellent

Melissa

Stayed 1 night in Oct 2023
Response from Tracy GSM on Nov 7, 2023
Hello Melissa, Thank you for leaving us a review!. We all look forward to welcoming you again soon! Kind regards,

10/10 Excellent

Freigncheska

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was happy with my stay:) They are very helpful and try their best to fulfill your requests. I wasn’t able to leave a review for their newest member Tracy but she was awesome. Very informative. Thank you. Will be coming back sometime.
Stayed 3 nights in Oct 2023
Response from Tracy GSM on Nov 7, 2023
Hello Freigncheska, Thank you for taking the time to share your positive experience with us! We are delighted to hear that your stay was comfortable and that Tracy provided you with top-notch service. We appreciate your kind words and will continue to strive to exceed your expectations. We hope to see you again soon! Kind regards,

10/10 Excellent

Joan

Liked: Staff & service, amenities, property conditions & facilities
The receptionist (Tracy) was friendly and extremely helpful with my check-in and check-out.
Stayed 1 night in Oct 2023
Response from GSM on Nov 7, 2023
Hello Joan, Thank you for the review. We will pass on your kind words to Tracy on how she helped with your recent stay. We look forward to welcoming you back soon, take care

4/10 Poor

Nathan

Business traveller
Disliked: Cleanliness, property conditions & facilities
Room smelt like cigarettes . Beds were like canoes. Not the friendliest people hanging around the hotel and hallways. Hair in the shower. Would not stay here again . Thanks
Stayed 1 night in Oct 2023
Response from GSM on Nov 7, 2023
Hello Nathan. We would be very grateful for the opportunity to earn back your faith in our ability to provide you with a relaxing and restful sleep. Thanks

8/10 Good

Wilmarie

Travelled with partner
Liked: Staff & service, property conditions & facilities
Stayed here after an 8 hour drive. Good place to stay. Check-in was fast and staff was very nice and attentive. I could definitely come back. However, the hallway could use some cleaning. Other than that, nice place.
Stayed 1 night in Oct 2023
Response from GSM on Nov 7, 2023
Hello Wilmarie. We are delighted to hear that you enjoyed your stay with us. Our team is committed to providing a fast, friendly and efficient experience. We can't wait to welcome you back in the future.Kind Regards,

10/10 Excellent

Ron

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were checked in by Tracy. Very friendly and helpful. She gave us a room on the ground floor to facilitate my wife's bad knee. We really appreciated this. Overall a good experience. I would stay here again.
Stayed 1 night in Oct 2023
Response from GSM on Nov 7, 2023
Hello Ron, Thank you for taking the time to leave a review and mention Tracy. We are delighted to hear that she provided exceptional service and was able to find you a room with less stairs. We look forward to seeing you again soon. Thanks

8/10 Good

Kerry

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The layput to get to your room was confusing, not like any other hotel I have been in before.
Stayed 1 night in Oct 2023
Response from GSM on Nov 7, 2023
Hello Kerry.Thank you for your review, I apologize that you found the layout of the hotel confusing, you can get turned around very easy. We hope that your stay was good and you come back and stay with us again soon, Thanks

6/10 Okay

frank

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2023
Response from GSM on Nov 7, 2023
Hello Frank, Thank you for taking the time to give us a review. We look forward to welcoming you back some day, Thanks

2/10 Terrible

Marlys

Travelled with family and small children, Business traveller, Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We couldnt access the pool with my son because he is in a wheel chair. They have no ground floor rooms either so i had to carry him up/in to our room. The pool was very dirty and there was garbage scattered although out the hallways.
Stayed 1 night in Oct 2023
Response from GSM on Nov 7, 2023
Hello, unfortunately, yes, our pool is down some stairs. We do have a wheelchair accessibility room that can be accessed through our court yard entrance on the main floor. We hope to have another opportunity to provide you with a more delightful stay next time. Kind regards,

8/10 Good

Brent

Stayed 1 night in Oct 2023
Response from GSM on Nov 16, 2023
Hello Brent, Thanks you for taking the time to do a review, We hope you enjoyed your stay and we look forward to welcoming you back in the future, Thanks Tracy

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from GSM on Nov 7, 2023
Hello Cheryl, Thanks for the 5* review, I will be sure to share this with our team and we look forward to seeing you again soon

10/10 Excellent

Twila

Stayed 1 night in Oct 2023
Response from Tracy GSM on Nov 7, 2023
Hi Twila, Wow, thank you so very much for the 10/10 review! I shared this with our team and it made everyone’s day. We really appreciate when our guests take time out of their day to give us such a glowing rating. Thank you again

4/10 Poor

Terry

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023
Response from GSM on Nov 7, 2023
Hello Terry, Thanks for taking to time give us you 2*, if possible i would like to chat, Thanks

2/10 Terrible

Tyler

Stayed 1 night in Oct 2023
Response from GSM on Nov 13, 2023
Hello Tyler, I appreciate you taking the time to leave a 1* review. I would love the chance to follow up with you so we find why the score and what we can do to improve it on you next stay with us, Thanks Tracy

10/10 Excellent

Terrance, Surrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from GSM on Nov 7, 2023
Hi Terrance, thanks for taking the time to give us a 5* star review. I we will be sure to share this with the team and we hope to welcome you back in the future

8/10 Good

Ronald

Stayed 1 night in Oct 2023
Response from Tracy GSM on Nov 9, 2023
Hello Ronald, Thank you for taking the time to give us a review. We are happy you enjoyed you stay and we look forward to welcoming you back soon, Take care.

2/10 Terrible

Raelene

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room smelled like weed and there was no parking g for me. I had to park at the save on foods grocery store parking lot. I will not be staying here again
Stayed 1 night in Oct 2023
Response from GSM on Nov 7, 2023
Hello Raelene, I am sorry to hear you did not enjoy your recent stay with us. I wanted to let you know that our hotel is going to have a HUGE renovation in 2024 and we hope we get the opportunity to welcome you back. Thanks

6/10 Okay

Paul

Stayed 1 night in Oct 2023
Response from GSM on Nov 7, 2023
Hi Paul, Thanks for the 6/10* review, we really appreciate it when our guest takes the time to rate your stay. We look forward to welcoming you back soon.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Tracy GSM on Nov 7, 2023
Hello Mark, Thanks for the 8/10 review. We hope you will return soon.

10/10 Excellent

Aditya

Business traveller
Liked: Cleanliness, amenities
The old lady at the reception was super nice … no hickups during my stay
Stayed 3 nights in Oct 2023
Response from GSM on Nov 7, 2023
Hello Aditya, We are thrilled to hear that our staff young or old are super nice and your stay was great. Thanks for the 5* review. We look look forward to you staying with us again soon, Thanks

8/10 Good

Cody

Stayed 2 nights in Oct 2023
Response from GSM on Nov 7, 2023
Hello Cody, Thanks for 8* review. Our team works hard to make sure everyone has a great stay, we look forward to welcoming you back on day soon. Thank you

6/10 Okay

Russell

Stayed 1 night in Sep 2023
Response from GSM on Nov 7, 2023
Hi Russell. We are glad to hear you enjoyed your stay and hope you will continue to stay at our hotel on future travel, Thanks

2/10 Terrible

Kama

Stayed 1 night in Sep 2023
Response from GSM on Nov 7, 2023
Hello Kama, if you have a moment I would like to chat with you and find out why you gave us a 1* and how we can improve your next stay with us, Thanks

4/10 Poor

Johannes

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness
General upkeep required.
Bathroom and shower can use new caulking . Holes in wall where old tv mount was.
Stayed 1 night in Oct 2023
Response from Lynne on Oct 6, 2023
Hello Johannes. Thank you for taking the time to provide us a review. We appreciate your message and will bring the issues you noted to our maintenance teams attention.Thank you again and we wish you safe and happy future travels! Lynne R. RDM

4/10 Poor

Dave

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The door to the room was bent out of shape and required a real push or pull.. With numerous rooms empty they put us on the West side of the hotel where the sun had been beating on the rooms for hours. The room was too hot and the A/C could not even make a dent in the temperature. Why not fill the East side first and foremost. Also sheets were like sandpaper.
Stayed 1 night in Aug 2023
Response from Lynne on Oct 6, 2023
Hello Dave. Thank you for taking the time to write us a review! We appreciate the feedback and will definitely look into the AC issue and do what we can to address your sheets comment. We apologize for the condition of the door. We realize our property is aging but so you are aware, we are scheduled for a major reno next year and are very excited! Perhaps you may consider a future stay and join with us to celebrate our renovation hotel! Kindest regards, Lynne R. RDM

8/10 Good

Stanley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quite a few undesirable hanging around the property.
Stayed 3 nights in Sep 2023
Response from Lynne on Oct 4, 2023
Hello Stanley, thank you for taking the time to write a review! While we are empathetic to those less fortunate, we do love our location for all the great nearby amenities! We hope to see you again very soon! Sincerely, Lynne R. RDM

10/10 Excellent

Freigncheska

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was lovely. Only problem i had was when i requested new towels. I didn’t get it until the following day. Besides that, all good.:)
Stayed 5 nights in Sep 2023
Response from Lynne on Oct 4, 2023
Hello Freigncheska, thanks so much for the 5 star review! We are delighted you enjoyed your stay, and will use your feedback to improve our processes with the team. Wishing you future happy and safe travels! Lynne R. RDM

4/10 Poor

Teresa

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from GSM on Nov 7, 2023
Thanks Teresa for your review, we look forward to seeing you again soon!

2/10 Terrible

Eagle Bear

Stayed 1 night in Sep 2023
Response from Lynne on Oct 6, 2023
Hello Eagle Bear. Thank you for providing your review. I invite you to please contact me so we can discuss how we could have made your stay more enjoyable, and what we could do to improve future stays! Please call and ask for me directly, I look forward to chatting with you! Sincerely, Lynne R. RDM

6/10 Okay

Wayne, Prince George

Travelled with family
Disliked: Staff & service, property conditions & facilities
Told we couldn't check in til four when we got there at 2. Had to threaten to go elsehere to get room. Still waited half an hour
Stayed 1 night in Sep 2023
Response from Lynne on Oct 4, 2023
Hello Wayne, thank you for the review. I'm sorry, our check-in time isn't until 4, but we're happy we got you into your room shortly after your arrival. Please give us a quick heads up for an early check-in and we'd be happy to accommodate you! We'd love to be considered the next time your traveling in the area! Sincerely, Lynne R. RDM

4/10 Poor

Ashley

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Made several attempts to have a playpen provided in the room upon arrival. The employee would take my contact information and never call back. Called the night before arrival and spoke to Tracy the manager and she said there will be a playpen in our room. She also called me several times at 9 and 10pm for reasons that did not apply to me. Showed up at 8pm and they had no idea where the playpen was. Took them an hour to locate it and the manager was quick to blame the housekeeping staff. Recieved gift cards for Dennys for the troubles.
Stayed 1 night in Sep 2023
Response from Lynne on Oct 6, 2023
Hi there Ashley, we appreciate you took the time to provide us your review. Your comments have been discussed with the teams and we have created a playpen management plan to avoid repeat future issues. Better communications amongst the teams has also been discussed at length as our guests experience is most important to us. Thank you once again for your feedback as it helps us to improve our service. Sincere warm regards, Lynne R. RDM