All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 204 out of 799 reviews" "
10 - Excellent
204
Rating 8 - Good. 234 out of 799 reviews" "
8 - Good
234
Rating 6 - Okay. 144 out of 799 reviews" "
6 - Okay
144
Rating 4 - Poor. 120 out of 799 reviews" "
4 - Poor
120
Rating 2 - Terrible. 97 out of 799 reviews" "
2 - Terrible
97
7.0/10
Cleanliness
7.8/10
Staff & service
6.4/10
Amenities
6.6/10
Property conditions & facilities
6.8/10
Eco-friendliness
Reviews
10/10 Excellent
Cassandra
Travelled with family, Travelled with family and small children, Travelled with partner
LOVE the staff there! Friendly, honest, and thoughtful! The only thing I have an issue was the room itself. Too small for the toilet with bathtub.
Cassandra
Stayed 1 night in May 2024
Response from GSM on May 22, 2024
Hello Cassandra, Thanks for the kind words about our team. We are getting a HUGE reno this year and I will bring your concerns to the management. We look forward to having you return soon, Thanks Tracy Guest Service Manager
Just out-dated room with grimmy windows and dirty along floor trim.
Norman
Stayed 1 night in May 2024
Response from GSM on May 21, 2024
Hello Norman.Thank you for bringing this to our attention, and we appreciate your feedback. We hope that we get an opportunity to welcome you soon! thanks Tracy Guest Service Manager
2/10 Terrible
Vince
Business traveller
May 15, 2024
Disliked: Staff & service
Vince
Stayed 3 nights in May 2024
Response from GSM on May 22, 2024
Hello Vince, I would like to speak to you about your most recient stay with us, you can reach me at the hotel. I look forward to speaking to you, Thanks Tracy Guest Service Manager
Thank you. We appreciate your feedback on our rooms and are continuously working to improve our guest experience.
8/10 Good
MARK
May 12, 2024
Liked: Staff & service
No elevator and way to many stairs
MARK
Stayed 1 night in May 2024
Response from GSM on May 13, 2024
Hello Mark, thank you for leaving a review. Next time you stay with us please ask for the 1st floor or the Suite side where there is an elevator. We look forward to welcoming you back, thanks Tracy Guest Service Manager
Parking is a little tight have to park at the grocery store next door
John
Stayed 1 night in May 2024
Response from GSM on May 12, 2024
Hello John, I apologize that you have to park next door as are parking lot is not setup for big rigs or trucks pulling trailer. I hope your stay was good and we look forward to welcoming you back, Thanks Tracy Guest Service Manager
Hello Alex, thank you for taking the time to leave a review, and we look forward to welcoming you back one day, Thanks Tracy Guest Service Manager
6/10 Okay
Karin
May 7, 2024
Liked: Staff & service
Disliked: Cleanliness
Karin
Stayed 1 night in May 2024
Response from GSM on May 12, 2024
Hello Karin, I am sorry to see you only gave us a 3/5 rating. I hope we can welcome you back and give us the opportunity to make your next stay better, Thanks Tracy Guest Service Manager
Sorry but could not come up with something. It was fine.
Klaus
Stayed 1 night in May 2024
Response from gsm on May 12, 2024
Hello Klaus, Thanks for the 5* star review, we are happy to hear your stay was good, we hope to welcome you back again, Thanks Tracy Guest Service Manager
A short distance from highway, but not noisy. Staff friendly
Andrew
Stayed 1 night in Apr 2024
Response from GSM on May 3, 2024
Hello Andrew, thank you for taking the time to do a review. I am glad you enjoyed your stay and we look forward to wrelcoming you back in the future, thanks Tracy Guest Service Manager
8/10 Good
Navreet
Apr 27, 2024
Navreet
Stayed 4 nights in Apr 2024
Response from GSM on May 21, 2024
Hello Navreet. Thank you for taking the time to leave a review. We look forward to seeing you again, Tracy Guest Service Manager
Thank you so much for the 5 STAR review! It is always our pleasure to host you and we look forward to your next return.Thanks Tracy Guest Service Manager
We booked a room with queen beds, got doubles. They do not have queen bed in the hotel. Room was dirty. We left.
B
Stayed 1 night in Apr 2024
Response from Guest Service Manager on Apr 24, 2024
Hello Blaine, I have checked our system and the Expedia portal and both are systems show that you had been booked for a room with 2 double beds. While I understand you decided not to stay that night, allow us to have you give an opportunity on your next visit to Williams Lake.
Hello Ryan, Thanks for taking the time to do a review, We are happy to hear the front desk team was able to meet your needs at check in, We look forward to welcoming you back on day soon, Thanks Tracy Guest Service Manager
We were in an accident they were very accommodating for the night
Justin
Stayed 1 night in Apr 2024
Response from gsm on Apr 23, 2024
Hello Justin, we are glad we could help you during the stressful time.We hope that everyone is still okay and we hope to welcome you back again one day, thanks Tracy Guest Service Manager
There were tons of drunks around. Hollering to windows from the parking lot.
Brittany
Stayed 1 night in Apr 2024
Response from gsm on Apr 23, 2024
Hello Brittany, I apologize for the noise during your stay. This past weekend was the indoor rodeo and barn dance. I hope you will consider us for your next stay and we will arrange to have you on the suite side away from the parking lot, Thanks Tracy Guest Service Manager
A great affordable home away from home! Stayed in a room with a separate bedroom and kitchenette which was super handy while travelling with a toddler!
Kirsten
Stayed 1 night in Apr 2024
Response from GSM on Apr 23, 2024
Hello Kristen, thank you for taking the time to do a review. We are glad you enjoyed your stay and we hope to welcome you back one day, Thanks Tracy Guest Service Manager
The pool did not look clean, otherwise we would have used the pool.
Danielle
Stayed 1 night in Apr 2024
Response from GSM on Apr 20, 2024
Hello Danielle, the pool was clean. We hope to welcome you back again one day soon so you can relax in the pool, Thanks Tracy Guest Service Manager
4/10 Poor
Lindy
Apr 17, 2024
Disliked: Property conditions & facilities
Wall paper was peeling everywhere, the lamp shade had stains on it, the window seals had failed on the windows leaving the room cold, the remote for the TV didn't work and staff said they would note it down rather than replace it. They demanded a $250 security deposit when I got there. There was nothing of that notice when I booked the room or I would have gone elsewhere. Overall, this stay was definitely not worth the money I paid.
Lindy
Stayed 1 night in Apr 2024
Response from gsm on Apr 20, 2024
Hello Lindy, I would like to offer my apologies for your accommodation experience. I hope we get the opporunity to welcome you back and give us a chance to do it right, thanks Tracy Guest Service Manager
6/10 Okay
Joanne
Travelled with family
Apr 17, 2024
Disliked: Property conditions & facilities
Wad of gum on the headboard
Joanne
Stayed 1 night in Apr 2024
Response from GSM on Apr 20, 2024
Hello Joanne, I appoligize for there being gum on the headboard. I hope you let front desk know so they could address it right away. We hope you will come stay with us again and give us another chance. thanks Tracy Guest Service Manager
10/10 Excellent
Patrick
Travelled with family and small children
Apr 16, 2024
Liked: Cleanliness, staff & service
The staff was super supportive. We were in an accident and they took very good care of us.
Patrick
Response from GSM on Apr 20, 2024
Hello Patrick, We hope you are all still doing okay. We are glad that your stay with us was all good. We hope to welcome you back again one day. take care Tracy Guest Service Manager
Hello Sean, Thank you for taking the time to leave a review score of 5/5, we look forward to see you again, Thanks Tracy Guest Service Manager
10/10 Excellent
Corry
Travelled with family
Apr 13, 2024
Liked: Cleanliness, amenities
It’s more a design flaw… why don’t they put MORE power outlets in each room?!?!
Corry
Stayed 1 night in Apr 2024
Response from GSM on Apr 15, 2024
Hello Corry, Thank you for taking the time to leave a review. We are getting a HUGE Reno this year, I will pass on that we need more power outlets in the room to the team, Thanks Tracy Guest Service Manager
I took the eBus which drppped me off 1 block away from the hotel! So convenient!
Edward
Stayed 1 night in Apr 2024
Response from GSM on Apr 13, 2024
Hello Edward, I am glad to here you found our location good. We hope you had a great stay and we look forward to welcoming you back, Thanks Tracy Guest Service Manager
8/10 Good
Ruth
Apr 11, 2024
Ruth
Stayed 1 night in Apr 2024
Response from GSM on May 3, 2024
Hello Ruth, thank you for taking the time to do a review, much apperciated. Thanks Tracy Guest Service Manager
10/10 Excellent
David
Apr 10, 2024
David
Stayed 1 night in Mar 2024
Response from GSM on May 3, 2024
Hello David, thank you for the 5* review. Take care and we will see yoiu again, thanks Tracy Guest Service Manager
Hello Paul, thank you for taking the time to leave a review. I will be sure to share your kind words with our team. We look forward to welcoming you back again soon. Thanks Tracy Guest Service Manager
6/10 Okay
chris
Travelled with family and small children, Travelled with pets, Travelled with partner
Hello Chris, my name is Tracy, I am one of the Guest Service Managers and I would like the opportunity to speak to you about your most recent stay. Hopefully you give us a chance to make your next stay a better experience. You can reach me at the hotel, I look forward to your response.
The hotel is a confusing labyrinth of hallways, we had a hard time finding our room and it took forever to get to. Parts of the property have run down carpet and walls, but the room itself was fine.
Kristy
Stayed 1 night in Mar 2024
Response from GSM on Apr 1, 2024
Hello Kristy, thank you for taking the time to leave a review and you’re right our hallways can be confusing at times. We are going to be getting a huge reno this year and we hope to welcome you back to check it out, Thanks Tracy Guest Service Manager
Response from Guest Service Manager on Mar 31, 2024
Hello Ronald, we are going under reno's this year and I will be sure to meantion your concerns about the lighting in the parking lot, as for the cliental that are hanging around, its all over and we do try to ask them to leave when we see them on the lot. Thanks Tracy Giuest Service Manager
Great breakfast is served on the top floor with a beautiful view. We enjoyed the easy access to the water. Thank you for a lovely little getaway.
Kristin
Stayed 1 night in Mar 2024
Response from Guest Service Manager on Mar 31, 2024
Hello Kristin, We are happy to hear you enjoyed your breakfast with a view and yes the acess to the water is awesome.We hope to welcome you back on youre next little getaway. Thanks Tracy Guest Service Manager
4/10 Poor
Heather
Travelled with family, Travelled with family and small children
Checked into the room which was below average and the door did not latch and could be pushed open from the hallway. Went to advise the front desk and she made it seem like I was an inconvenience. Gave us a different room and it was much worse than the first. Very dirty and a bad smell. Will not stay here again.
Heather
Stayed 1 night in Mar 2024
Response from Guest Service Manager on Mar 31, 2024
Hello Heather. I am sad to hear there were many issues with your stay. We would like the opporunity to make it up to you, Please reach out to me, I look forward to your response. Thanks Tracy Guest Service Manager
Response from Guest Service Manager on Mar 31, 2024
Hello Mia, Thank you for take the time to do a review, we hope to welcome you back again soon, Thanks Tracy Guest Service Manager
10/10 Excellent
Leanne
Mar 18, 2024
Leanne
Stayed 2 nights in Mar 2024
Response from Guest Service Manager on Mar 31, 2024
Hello Leanne, Thank you for the 5/5 review. We hope to welcome you back again in our property one day soon, Take care Tracy Guest Service Manager
10/10 Excellent
Zachary
Feb 29, 2024
Zachary
Stayed 2 nights in Feb 2024
Response from Guest Service Manager on Mar 31, 2024
Hello Zachary, Thank you for the 5/5 review. We are glad you enjoyed your stay and we can't wait to welocme you back one day soon, Thanks Tracy Guest Service Manager
8/10 Good
Rodolfo, Chilliwack
Travelled with family, Travelled with family and small children
Feb 27, 2024
Liked: Staff & service
Staff were absolutely incredible. The properly was cosmetically renovated but sinks and tubs were damaged and leaking. We were there for a night. We would go back for the excellent service
Rodolfo
Stayed 1 night in Feb 2024
Response from GSM on Mar 1, 2024
Hello Rodolfo, thank you for leaving a review, we will be getting a HUGE reno this year and we look forward to welcoming you back to check it out, Thanks Tracy Guest Service Manager
10/10 Excellent
Cliff
Travelled with partner
Feb 26, 2024
Liked: Cleanliness, staff & service
Really friendly and nice receptionist.
Cliff
Stayed 1 night in Feb 2024
Response from GSM on Feb 27, 2024
Hello Cliff, Thanks for leave a 5* review, we appreciate it and we look forward to welcoming you back on day. Thanks Tracy Roy
10/10 Excellent
Sungyoung
Feb 25, 2024
Sungyoung
Stayed 3 nights in Feb 2024
Response from Guest Service Manager on Mar 31, 2024
Hello Sungyoung, We are very please that you enjoyed your stay and we hope to welcome you back one day soon, Thanks Tracy Guest Service Manager
4/10 Poor
Steve
Feb 14, 2024
Steve
Stayed 1 night in Feb 2024
Response from Guest Service Manager on Mar 31, 2024
Hello Steve. I would like to speak to you and see where your stay went bad for you to give us a 2 star review, please contact me at the hotel, Thanks Tracy Guest Service Manager
Hello Cheryl, I would love to speak to you about your 2 out of 5 review and see where we can improve so that your next stay with us is a better experience, please contact me at the hotel, Thanks Tracy R Guest Service Manager. I look forward to speakingt to you soon,
6/10 Okay
Todd
Feb 12, 2024
Todd
Stayed 1 night in Feb 2024
Response from Guest Service Manager on Mar 31, 2024
Hello Todd, I would like the opporunity to speak you about why you gave us a 3 star score and how we can do better on your next stay, Please contact me at the hotel, Thanks Tracy Guest Service Manager
10/10 Excellent
Anthony
Feb 11, 2024
Anthony
Stayed 1 night in Feb 2024
Response from GSM on Feb 16, 2024
Hello Anthony, Thank you for taking the time to leave us a 10 out of 10 review, I will be sure to let our team know, we look forward to welcoming you back to our hotel soon, Thanks Tracy Guest Service Manager
The front desk was so helpful and polite! She even offer stuffs for my cat! ❤️❤️❤️
Aldrin
Stayed 1 night in Feb 2024
Response from GSM on Feb 11, 2024
Hello Aldrin, I am happy to hear our front desk staff was helpful, polite & your cat got some treats too. I will share your 5* review with our team. We look forward to welcoming you and your cat back again, Thanks Tracy Guest Service Manager
The Sandman hotel in Williams Lake is my go to hotel whenever I am in Williams Lake. I also like that I can have a fabulous breakfast on property at Denny's. I will return many times in the future.
Anthony
Stayed 2 nights in Jan 2024
Response from GSM on Feb 5, 2024
Hello Anthony, Than you for doing a review, we are happy to hear we are your go to hotel, we look forward to welcoming you back soom,Thanks Tracy Guest Service Manager