Suite, 1 Bedroom, View
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Reviews of The Westin Resort & Spa, Whistler

4 out of 5
The Westin Resort & Spa, Whistler
4090 Whistler Way, Whistler, BC

Reviews

8.8

Excellent

Rating 10 - Excellent. 914 out of 1432 reviews" "
Rating 8 - Good. 299 out of 1432 reviews" "
Rating 6 - Okay. 105 out of 1432 reviews" "
Rating 4 - Poor. 62 out of 1432 reviews" "
Rating 2 - Terrible. 52 out of 1432 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jaye

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking garage had tight driveway. Pool should be open later than 10pm.
Stayed 1 night in May 2024

10/10 Excellent

HAO YU

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The hotel complex has a pleasant atmosphere overall
Stayed 1 night in May 2024

10/10 Excellent

Jeremy

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They remembered it was our anniversary! One of the nicest hotels we have stayed in! Thank you so much :)
Stayed 3 nights in May 2024

10/10 Excellent

Eduardo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were very comfortable and the room was very clean!
Stayed 1 night in Apr 2024

10/10 Excellent

Stu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 2 nights in May 2024
Response from Andrew on May 4, 2024
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you back soon.

4/10 Poor

Nieka, West Vancouver

The staff were great but there was a band group that caused much disruption to my stay - we should be notified prior to booking to know that such an event is going on
Stayed 3 nights in Apr 2024
Response from Andrew on Apr 24, 2024
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you back soon.

10/10 Excellent

Noelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic place to stay. Very helpful & friendly staff.
Stayed 2 nights in Apr 2024
Response from Andrew on Apr 24, 2024
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you back soon.

8/10 Good

Mark, Richmond Hill

Travelled with family
Liked: Cleanliness, staff & service, amenities
It looked like they had not cleaned under the bed in several years which makes you think how well the rest of the room has been cleaned.
Stayed 6 nights in Apr 2024
Response from andrew on Apr 21, 2024
Thank you for your feedback.

10/10 Excellent

WEICHIANG

Stayed 1 night in Apr 2024

10/10 Excellent

Ashley

Stayed 6 nights in Apr 2024

10/10 Excellent

Myra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Appreciated the kitchen in the loft room, real handy to prepare small meals. Wish for them to upgrade the kitchen utensils to compete better with AirBnb options. Facilities and Staff service are all great! Location is perfect just next door to the Whistler gondola and village.
Stayed 2 nights in Apr 2024
Response from Andrew on Apr 17, 2024
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you soon.

8/10 Good

Saman

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Very clean , nice kitchen and great valet staff.
Stayed 1 night in Apr 2024
Response from Andrew on Apr 17, 2024
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you soon.

10/10 Excellent

Xue

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 3 nights in Apr 2024
Response from Andrew on Apr 17, 2024
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you soon.

10/10 Excellent

Yan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pet friendly, family fun!
Stayed 2 nights in Apr 2024
Response from Andrew on Apr 14, 2024
Thank you very much for taking the time to give us your valuable feedback. Look forward to welcoming you back soon

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Andrew on Apr 14, 2024
Thank you very much for taking the time to give us your valuable feedback. Look forward to welcoming you back soon

10/10 Excellent

Leslie

Travelled with family
Liked: Property conditions & facilities
Friendly staff - great property and lovation
Stayed 1 night in Apr 2024
Response from Andrew on Apr 14, 2024
Thank you very much for taking the time to give us your valuable feedback. Look forward to welcoming you back soon

10/10 Excellent

Arantxa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is amazing. Located a couple of minutes from the Gondola that takes you to the top of the Whistler mountain, and at the same time you can walk everywhere in the village. Lots of restaurants and bars at walking distance. The rooms are comfortable and spacious enough. The breakfast buffet offers many options including made to order omelettes. A bit on the expensive side, but normally priced for Whistler. One thing I would change is the ski valet. They only take your skis, and you have to bring your poles and boots to your room, and valet is not included in the price you pay for the room (we've been to the Fairmont Chateau in the past and the ski valet was included, and they take poles and boots too, which is very convenient). Overall we had a great stay and I would highly recommend this hotel.
Stayed 4 nights in Apr 2024
Response from Andrew on Apr 10, 2024
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you back soon.

10/10 Excellent

Jackelyn

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Andrew on Apr 10, 2024
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you back soon.

8/10 Good

Gloria

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Andrew on Apr 10, 2024
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you back soon.

10/10 Excellent

Olesya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Andrew on Apr 8, 2024
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you back soon.

10/10 Excellent

Jacob

Stayed 1 night in Apr 2024
Response from andrew on Apr 27, 2024
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you back soon.

10/10 Excellent

Kenneth A

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It has a great location near ski school and gondola as well as restaurants and shops.
Stayed 3 nights in Apr 2024
Response from andrew on Apr 7, 2024
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you back soon.

4/10 Poor

Jill

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Housekeeping staff were terrible, our room was not cleaned for 2 days, time was not taken to make beds correctly with properly fitting sheets, shower gel was empty in the bathroom for 3 days despite me requesting it to be filled. considering this is a ski resort hotel there was nowhere to dry/hang or store anything, and they charge $11 per day per person to store your skis - I have never stayed anywhere in a ski resort that doesn't have ski storage facilities included - absolute rip-off charging $11 per day for each person. Ridiculously expensive breakfast so didn't bother with that. Ski valet was a joke - my son tried to drop his skis at 4.15pm and they wouldn't take them as they said they were closed - even though they were still there they wouldn't take his skis. Would def choose to stay somewhere else in Whistler in the future.
Stayed 8 nights in Mar 2024
Response from andrew on Apr 7, 2024
Thank you for taking the time to give us your valuable feedback. Will give your feedback to the various department leaders.

10/10 Excellent

paolo

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot, perfectly located.
Stayed 4 nights in Mar 2024
Response from andrew on Apr 3, 2024
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you back soon.

8/10 Good

Simi

Liked: Cleanliness, staff & service, amenities
Good location. Decent stay. Bed was very uncomfortable.
Stayed 3 nights in Mar 2024
Response from Andrew on Apr 3, 2024
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you back soon.

6/10 Okay

Zuyu, Vancouver

Travelled with family and small children
Disliked: Property conditions & facilities
Good location
Stayed 3 nights in Mar 2024
Response from andrew on Apr 2, 2024
Thank you for your feedback. Look forward to welcoming you back soon.

8/10 Good

Sebastian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not to much for kids.
Stayed 7 nights in Mar 2024
Response from andrew on Apr 1, 2024
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you back soon.

10/10 Excellent

Kamran

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience again.
Stayed 1 night in Mar 2024
Response from Andrew on Apr 1, 2024
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you back soon.

10/10 Excellent

Antonio

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. Very convenient location, walking distance to gondolas and lifts. Right on Whistler Village
Stayed 7 nights in Mar 2024
Response from andrew on Mar 31, 2024
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you soon.

8/10 Good

ying

Liked: Cleanliness, property conditions & facilities
Staff working at ski storage was not very nice
Stayed 1 night in Feb 2024
Response from Andrew on Mar 31, 2024
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you soon.

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean, so close to Gondola，thank you!
Response from Andrew on Mar 25, 2024
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you back soon.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent!!!
Stayed 3 nights in Mar 2024
Response from andrew on Mar 25, 2024
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you back soon.

10/10 Excellent

Serra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff were extremely friendly and helpful. I absolutely loved the concierge staff; especially the lovely ginger haired lady…blanking on her name. You can’t beat its location. A few minute walk from ski lift and restaurants. I highly recommend this place.
Stayed 4 nights in Mar 2024
Response from Andrew on Mar 25, 2024
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you back soon.

10/10 Excellent

Alexandra

Liked: Staff & service
Stayed 3 nights in Mar 2024
Response from Andrew on Mar 25, 2024
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you back soon.

8/10 Good

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Andrew on Mar 25, 2024
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you back soon.

8/10 Good

JING

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Andrew on Mar 20, 2024
Thank you for taking the time to give us your valuable feedback, look forward to welcoming you back soon.

10/10 Excellent

Jose, SEATTLE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from andrew on Mar 17, 2024
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you back soon.

8/10 Good

sandy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The kitchenette was very nice to have inside a hotel room! I think the coffee machine could be a little better but it made tea good enough. Having shuttle service was also a plus. We enjoyed our stay.
Stayed 2 nights in Mar 2024
Response from andrew on Mar 13, 2024
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you back soon.

4/10 Poor

Lionel

Liked: Cleanliness
Disliked: Amenities
Asked for my surname rather than my name. No washing facility that works no dry cleaning service. No dishwashing powder supplied. Firerock bar excellent ski hire excellent breakfast excellent
Stayed 8 nights in Mar 2024
Response from andrew on Mar 11, 2024
Thank you very much for your valuable feedback.

10/10 Excellent

Matthew, Kirkland

Stayed 5 nights in Feb 2024
Response from andrew on Mar 28, 2024
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you back soon.

10/10 Excellent

Jesus

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for walking out of the hotel and into the ski gondola, restaurants and shops.
Stayed 5 nights in Mar 2024
Response from andrew on Mar 7, 2024
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you back soon

6/10 Okay

Holly

Stayed 6 nights in Feb 2024
Response from Andrew on Mar 25, 2024
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you back soon.

2/10 Terrible

Matthew

Disliked: Cleanliness, staff & service, property conditions & facilities
Overpriced. Not a resort. Just a VERY average hotel.
Stayed 3 nights in Feb 2024
Response from andrew on Mar 2, 2024
Thank you for your feedback

6/10 Okay

Laura

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from andrew on Feb 29, 2024
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you back soon.

10/10 Excellent

Bernard

Stayed 1 night in Feb 2024
Response from Andrew on Mar 20, 2024
Thank you for taking the time to give us your valuable feedback, look forward to welcoming you back soon.

6/10 Okay

Aubrey

Travelled with partner
Liked: Cleanliness, staff & service
We usually love staying at this property but this time we did not have as great of an experience. They put us in a room with a joining door and we had very noisy neighbours. There was also so many kids in the pool it felt like a Disney cruise. I know these things are difficult to control but for the price it was not the relaxing getaway we had hoped for. We also didn’t have our room cleaned and serviced until 4:00pm the next day. All in all still a great location and super friendly staff but not the luxury experience we had encountered in past visits.
Stayed 2 nights in Feb 2024
Response from andrew on Feb 29, 2024
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you back soon.

10/10 Excellent

yuhua

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A pleasant stay.
Stayed 1 night in Dec 2023
Response from andrew on Feb 25, 2024
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you back soon.

10/10 Excellent

Echo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is just near the whistler village gondola, which is really convenient for family especially with young kids; besides, there is kitchen in the room which is perfect!
Stayed 1 night in Feb 2024
Response from Andrew on Feb 21, 2024
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you back soon

6/10 Okay

Jada

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Online check in useless. Did not get a notification that my room was ready - no instructions on parking. For such an expensive hitwl, i expected much better.
Stayed 1 night in Feb 2024
Response from Andrew on Feb 21, 2024
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you back soon

10/10 Excellent

Ella

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 1 night in Feb 2024
Response from Andrew on Feb 21, 2024
Thank you for taking the time to give us your valuable feedback. Look forward to welcoming you back soon