All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Very nice hotel. Front desk are very friendly and accomodating. Rooms are clean. Bathroom could use an upgrade but not a deal breaker and very clean. Would definitely stay here again.
Gina
Stayed 1 night in May 2024
Response from Kate on May 27, 2024
Good day Gina, We are delighted to read about your wonderful stay with us. We are very fortunate to be based in the location we are and also have some of the best staff with a great work ethic. We take pride in delivering fantastic customer service over all departments and want to create a memorable experience for our guests. I will pass on the feedback in regards to the upgrade of the bathroom. Many thanks, Kate, Duty Manager
Good afternoon Harjot, We are sorry to hear that you found your stay with us " disgusting ". This is not the experience we intend for our guests to have during their stay and not the memory we intend our guests to leave with. We would appreciate your time in expanding more on your experience / experiences so we can pass on the feedback and make some improvements. Your time would be appreciated. Many thanks, Kate , Duty Manager
Hello Precilla,Thank you for taking the time to write a glowing review. I'm happy pass along your kind words to our team as I know they'll appreciate it. We hope to have you back soon and please reach out if you have any requests before your next stay. Sean Duty ManagerWhistler Listel Hotel
Good morning Tasha, Thank you for your positive review. It was a pleasure reading your positive comments. We are very fortunate to be placed in such a good location and also with the wonderful staff we have. We hope to see you again soon. Many thanks, Kate, Duty Manager
Hello David,Thank you for taking the time to give us feedback. I'm happy you had a wonderful stay with us and we hope to have you back soon. Sean Duty ManagerWhistler Listel Hotel
6/10 Okay
Hitesh
May 19, 2024
Average
Hitesh
Stayed 1 night in May 2024
Response from Sean on May 19, 2024
Hello Hitesh,Thank you leaving a rating on your experience while you stayed with us. We appreciate any feedback so that all of our guests can have a great experience. Have a wonderful day and look forward to seeing you again. Sean Duty ManagerListel Hotel Whistler
Good day Angelica,Thank you for your wonderful rating, It is much appreciated. We feel extremely privileged to be located in the heart of Whistler. We are pleased you enjoyed your stay with us and found it amazing. We hope to see you again soon. Many thanks, Kate, Duty Manager
6/10 Okay
Jan
May 17, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Jan
Stayed 1 night in May 2024
Response from Sean Duty Manager on May 19, 2024
Hello Jan,We appreciate you taking the time to rate your stay. Please let us know if we could have made your time here any better and we hope to see you again soon.
Thank you for your feedback and for taking the time to review your stay. We can agree about the great location and sopping. Many thanks, Kate, Duty Manager
8/10 Good
Harvinder
May 15, 2024
Liked: Staff & service
Stay was average overall.
Harvinder
Stayed 1 night in May 2024
Response from Kate on May 18, 2024
Thank you for your positive feedback. We are glad to know you had a good stay with us. We can agree on the wonderful location and shopping. We hope to see you soon. Many thanks, Kate , Duty Manager
Dear Kelly, Thank you for your positive feedback. We are glad to hear you enjoyed your stay with us. We hope to see you soon. Many thanks, Kate, Duty Manager
Dear David , Thank you for taking the time to respond. We are so happy to hear that you loved your stay with us. We hope to see you again soon. Many thanks, Kate, Duty Manager
Dear Sambo, Thank you for your positive feedback. We are so happy to read your wonderful review. We can agree on the wonderful location and convenience of our hotel. We hope to see you in the not so distant future. Many thanks Kate, Duty Manager
8/10 Good
Ravini
May 5, 2024
Ravini
Stayed 1 night in May 2024
Response from Kate on May 25, 2024
Good day Ravini, Thank you for taking the time to review your stay with us. We are so happy you enjoyed your time here and found the location superb. We can certainly agree with you , we are fortunate to be based in the heart of the village and so close to great shopping and restaurants and amenities. We are are also fortunate to be minutes away from the Gondola and access to an amazing ski field. We do hope to see you again soon. Many thanks, Kate , Duty Manager
6/10 Okay
Gregory
May 1, 2024
Gregory
Stayed 1 night in Apr 2024
Response from Kate on May 21, 2024
Good day Gregory,Thank you for taking the time to review your stay with us. We are pleased to read you had a positive experience .Thank you for taking the time to review your stay with us. We hope to see you again soon. Many thanks, Kate, Duty Manager
Dear Vanessa,Thank you for taking the time to leave such a great review. I hope you enjoyed your stay with us and that we can welcome you back soon.Kind regards,JennyFront Office Manager
Dear Doug,Thank you for taking the time to leave such a great review. I hope you and your dog had a great stay and that we can welcome you back soon.Kind regards,JennyFront Office Manager
8/10 Good
Claire
Apr 20, 2024
Liked: Cleanliness, staff & service
An easy walk to the Whistler Gondola. 1-min walk from the village stroll with easy access to restaurants, shopping and grocery.
Claire
Stayed 6 nights in Apr 2024
Response from Jenny on Apr 26, 2024
Dear Claire,Thank you for taking the time to leave such a great review. I agree the hotel is in a great location being walking distance to everything. I hope enjoyed your stay and that we can welcome you back soon.Kind regards,JennyFront Office Manager
8/10 Good
Stephen
Apr 19, 2024
Stephen
Stayed 7 nights in Mar 2024
Response from Jenny on Apr 26, 2024
Dear Stephen,Thank you for taking the time to leave such a great review. I hope enjoyed your stay and that we can welcome you back soon.Kind regards,JennyFront Office Manager
Value pricing drew us to you ! ...the excellent service, cleanliness and location were all a bonus
Brent
Stayed 2 nights in Apr 2024
Response from Jenny on Apr 26, 2024
Dear Brent,Thank you for taking the time to leave such a great review. I am delighted to hear that you had great service and a clean room during your stay. I hope enjoyed your stay and that we can welcome you back soon.Kind regards,JennyFront Office Manager
Dear Alexandra,Thank you for taking the time to leave such a great review. I hope enjoyed your stay and that we can welcome you back soon.Kind regards,JennyFront Office Manager
10/10 Excellent
Jianan
Apr 6, 2024
Jianan
Stayed 1 night in Apr 2024
Response from Jenny on May 1, 2024
Dear Jianan,Thank you for taking the time to leave such a great review. I hope you enjoyed your stay with us and that we can welcome you back soon.Kind regards,JennyFront Office Manager
Dear Stephen,Thank you for taking the time to leave such a great review. I hope enjoyed your stay and that we can welcome you back soon.Kind regards,JennyFront Office Manager
All was great and got an early check in. Thank you
Lord
Stayed 1 night in Apr 2024
Response from Jenny on Apr 3, 2024
Dear Lord,Thank you for taking the time to leave such a great review. I am glad to hear that we were able to accommodate an early check-in for yourself. I hope you enjoyed your stay with us and that we can welcome you back soon.Kind regards,JennyFront Office Manager
Hello Darren,Thank you for writing about your previous stay. I'm happy you like the location of our property and that it met your needs while being here in Whistler. We hope you stay with us again and got home safe.Have a wonderful day.
Hot tub is good but need to be bigger. They dont have pool but floor map and pictures in google had.
vinod
Stayed 1 night in Mar 2024
Response from Jenny on Mar 30, 2024
Hi Vinod,Thank you for taking the time to leave such a great review. I will pass over your feedback regarding the hot tub and our floor maps. The picture you are seeing on Google is of our neighboring hotel and we are trying to have it removed. I hope you were able to enjoy your stay in Whistler and that we can welcome you back soon.Kind regards,JennyFront Office Manager
Dear youngmi,Thank you for your feedback. If you would like to provide more details please reach out to the front desk.Regards,JennyFront Office Manager
4-5 minute walk to the lift and to everything else. The beds and the pillows are so comfortable that I feel I need to put it as part of the review. Very quiet specially when compared to rhe other resorts in the area. My only complain is that they blast the heat on the hallway.
Juan
Stayed 2 nights in Mar 2024
Response from Jenny on Mar 29, 2024
Dear Juan,Thank you for taking the time to leave such a great review. I agree the hotel is in a great location being walking distance to the lifts, the shops and the restaurants. Happy to hear that you enjoyed our beds and pillows. They really are comfortable. I will pass on your feedback regarding the heating in the hallway to our management team. I hope you enjoyed your stay and that we can welcome you back soon.Kind regards,JennyFront Office Manager
Dear Khristine,Thank you for taking the time to leave your review. We hope you enjoyed your stay with us and that we can welcome you back soon.Kind regards,JennyFront Office Manager
8/10 Good
Nicola
Travelled with group
Mar 15, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Outdated property.
Horrible bathrooms .
Loud, could hear everything through the paper thin walls.
In a convenient location, close to everything.
Nicola
Stayed 1 night in Mar 2024
Response from Jenny on Mar 21, 2024
Dear Nicole,Thank you for taking the time to leave your feedback. I will discuss your feedback with our management team. I hope you enjoyed your time in Whistler.Regars,JennyFront Office Manager
Dear Daniel,Thank you for taking the time to leave such a great review. I hope we can welcome you back soon.Kind regards,JennyFront Office Manager
10/10 Excellent
Matthew
Mar 9, 2024
Liked: Cleanliness, staff & service
Basic hotel with all you need for a comfortable stay! Hot tub was more like a warm tub, need to heat it up more! Very friendly staff
Matthew
Stayed 1 night in Mar 2024
Response from Jenny on Mar 10, 2024
Dear Matthew,Thank you for taking the time to leave such a great review. I will pass on your feedback about the hot tub to our maintenance team. I am very pleased to hear that the staff were great during your stay. I hope we can welcome you back soon.Kind regards,JennyFront Office Manager
A great location for walking to gondola and shops. Room was very clean. Shower was good. Decor was just a bit dated… not fancy. Beds were comfortable. Restaurant in hotel was first class!
debbie
Stayed 5 nights in Feb 2024
Response from Jenny on Feb 28, 2024
Dear Debbie,Thank you for taking the time to leave such great feedback. I agree the hotel is in a great location being walking distance to the gondola and all of the shops. Happy to hear you found the beds comfortable. Our restaurant The Bearfoot Bistro really is something special. I hope you enjoyed your stay with us and that we can welcome you back soon.Kind regards,JennyFront Office Manager
8/10 Good
Thomas
Feb 25, 2024
Thomas
Stayed 6 nights in Feb 2024
Response from Jenny on Mar 21, 2024
Dear Thomas,Thank you for taking the time to leave your review. We hope you enjoyed your stay with us and that we can welcome you back soon.Kind regards,JennyFront Office Manager
This hotel is a fine choice in Whistler. It was easy to walk to the gondola. The parking was well located. The pillows were low quality and uncomfortable. The worn hallway carpets were not inviting. The hot tub was not operational in the morning when I needed it. People walked in the hallway speaking loudly at 1am that ruined my sleep.
Hamid
Stayed 1 night in Feb 2024
Response from Jenny on Feb 20, 2024
Dear Hamid,Thank you for taking the time to leave your feedback. I agree the hotel is in a great location being walking distance to the mountain and all of the shops and restaurants. I will pass on your feedback regarding the pillows and hallway carpets to our management team. I am sorry the hot tub was not operational in the morning. We do need to drain and rebalance chemicals periodically. I hope you were still able to enjoy your time in Whistler.Kind regards,JennyFront Office Manager
8/10 Good
Zack
Feb 8, 2024
Zack
Stayed 1 night in Jan 2024
Response from Jenny on Feb 9, 2024
Dear Zack,We hope you enjoyed your stay with us and that we can welcome you back soon.Kind regards,JennyFront Office Manager
4/10 Poor
Balprit, Vancouver
Feb 8, 2024
Liked: Cleanliness
Disliked: Staff & service
Balprit
Stayed 1 night in Feb 2024
Response from Jenny on Feb 9, 2024
Dear Balprit,Thank you for taking the time to leave a review. If you would care to provide more feedback please don't hesitate to reach out.Kind regards,JennyFront Office Manager
Affordable choice given the prices in the area. It’s a bit dated and could use a renovation, but it’s clean and the staff are very friendly.
John
Stayed 4 nights in Jan 2024
Response from Jenny on Feb 8, 2024
Dear John,Than you for taking the time to leave such a great review. I am happy to hear that you enjoyed your stay with us and that staff were great. I hope we can welcome you back soon.Kind regards,JennyFront Office Manager
Dear Brian,Thank you for taking the time to leave such a great review. I agree the hotel is in a great location being walking distance to everything. I hope you enjoyed your stay with us and that we can welcome you back soon.Kind regards,JennyFront Office Manager
The staff were exceptional, very helpful and accommodating. The property was in very good condition and the amenities above expectation
Charles
Stayed 2 nights in Jan 2024
Response from Klaudia on Jan 29, 2024
Hi Charles, Thank you kindly for leaving us such a positive review and a top rating. We are happy to see that you enjoyed your stay at our hotel thanks to the helpful guest service and the convenient amenities. We hope you had a wonderful time visiting beautiful Whistler and if you visit again it would be a pleasure to welcome you back to The Listel Hotel. Kind regards, Klaudia
Great location, clean comfortable rooms, and friendly staff. My favourite part, by far, was the fact that they have carbonated water ON TAP just outside the rooms.
Sabrina
Stayed 1 night in Dec 2023
Response from Jenny on Feb 14, 2024
Dear Sabrina,Thank you for taking the time to leave such a great review. I agree the hotel is in a great location being walking distance to the mountain and all of the shops and restaurants. Glad to hear you enjoyed your room. The staff are all real assets to our team and I am happy to hear they were great during your stay. The sparkling water tap really is a nice amenity to have. I hope you enjoyed your stay with us and that we can welcome you back soon.Kind regards,JennyFront Office Manager
Dear Jason,Thank you for taking the time to leave such a great review. I agree the hotel is in a great location being walking distance to everything. I hope you enjoyed your stay with us and that we can welcome you back soon.Kind regards,JennyFront Office Manger
6/10 Okay
Chien Ya
Jan 20, 2024
Chien Ya
Stayed 1 night in Jan 2024
Response from Jenny on Feb 9, 2024
Dear Chien Ya,We hope you enjoyed your stay with us and that we can welcome you back soon.Kind regards,JennyFront Office Manager
6/10 Okay
anita
Travelled with family
Jan 9, 2024
Liked: Cleanliness
had to wait too long for check in
anita
Stayed 1 night in Jan 2024
Response from Klaudia on Jan 10, 2024
Hi Anita, Thanks so much for taking the time to review your stay with us at The Listel Hotel. We are sorry to see our guaranteed check-in time of 4PM was a drawback to your stay. We do provide early check-ins whenever possible and apologize that with the hotel operating at a very high occupancy during the holiday period not all early check-in requests can be accommodated at all times. We hope that accommodating early parking was a relief for you and are pleased the room was eventually ready for you before check-in time. Thanks again Anita, we hope you enjoyed your stay and had a lovely time in Whistler. We would be pleased to welcome you back in the future and to provide you with a fully satisfying stay then. Kind regards, Klaudia
Dear David,Thank you for taking the time to leave a great review. I hope you enjoyed your stay with us and that we can welcome you back soon.Kind regards,JennyFront Office Manager
Hi Yong, Thanks so much for giving our property a top rating. We are glad you enjoyed your stay and if you visit again it would be a pleasure to welcome you back to The Listel Hotel. Kind regards, Klaudia
8/10 Good
Hellen
Dec 21, 2023
Hellen
Stayed 4 nights in Dec 2023
Response from Klaudia on Dec 26, 2023
Hi Hellen, Thank you kindly for rating our property. We hope you enjoyed your stay in Whistler and with us at The Listel Hotel and if you visit again it would be a pleasure to welcome you back. Kind regards, Klaudia