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Reviews of The Swan Hotel

3 out of 5
The Swan Hotel
Sadler Street, Wells, England

Reviews

8.8

Excellent

Rating 10 - Excellent. 185 out of 375 reviews" "
Rating 8 - Good. 147 out of 375 reviews" "
Rating 6 - Okay. 30 out of 375 reviews" "
Rating 4 - Poor. 8 out of 375 reviews" "
Rating 2 - Terrible. 5 out of 375 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

John

Stayed 1 night in Jul 2023

10/10 Excellent

Beate

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I loved every thing! The hotel, the room we had, the staff -super friendly and helpful, the food, the location I went there for a wedding, coming from USA! Worth the trip! English countryside ❤️

6/10 Okay

Ralph

Travelled with partner
Not a four star property front desk staff needs more training

10/10 Excellent

MRS S J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas stay
The Swan is a top class hotel. Nice comfortable rooms, very quiet, with very good shower over bath, spotlessly clean. Very friendly, polite and helpful staff, reception sraff excellent. Amazing to get free parking too. Our stay was cut short due to an emergency back home, but we will be back.
Stayed 4 nights in Dec 2022

10/10 Excellent

Steve

Stayed 1 night in Oct 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Historic hotel
Very nice hotel with atmosphere.
Stayed 1 night in Sep 2022

10/10 Excellent

John

Stayed 1 night in Sep 2022

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great City Centre hotel
Only difficulty is the narrowness of parking on site and the limited spaces, otherwise, great service and a very hearty breakfast to set you on your way. Helpful service at reception and the breakfast service.
Stayed 1 night in Sep 2022

8/10 Good

Hamza

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

2/10 Terrible

Rick

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rude unwelcoming front desk girl. Dirty room carpet. Broken bathroom door lock. Awful uncomfortable chairs in bar and lounge - which used to be cozy classy areas and are now plastic trashy areas with no style or ambiance.
Stayed 2 nights in Sep 2022

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing that the view of the room isn’t advertised when booking, had to upgrade to get view of cathedral. Food at breakfast great.
Stayed 1 night in Sep 2022

8/10 Good

Stuart

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous location
Stayed 2 nights in Aug 2022

10/10 Excellent

Timon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place needs reporting… for excellence!
Excellent atmosphere of service- nothing too much
Stayed 1 night in Aug 2022

8/10 Good

Joanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is really quite stunning in appearance and location. The staff are friendly and keen to assist and the food is fabulous. Wells was incredibly beautiful. The only issue that we had was that we were right at the top of the hotel in the heatwave and with no air conditioning, the heat was unbearable, even with a fan. The fan was so loud that neither me or my teenage son could sleep well. Other than that, this hotel was fabulous.
Stayed 1 night in Aug 2022

10/10 Excellent

Penelope

Stayed 1 night in Aug 2022

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, room comfort
Lovely stay
Beautiful, historic hotel with a lovely terrace looking onto the cathedral. Room nice and perfectly clean. Bathroom tired and dated but clean. Great, friendly and helpful staff. Breakfast was top quality. Recommended.
Stayed 2 nights in Aug 2022

8/10 Good

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautifully situated in the centre of Wells with a view of the cathedral. Our bedroom view, however, looked out on an alleyway with dustbins. I had hoped for something a little better, since I'd paid extra for a superior room. Our room was very comfortable, but if I'd been shown a picture of it without being told where it was, I could possibly have guessed it was part of the Best Western chain, but not that it was in an historic coaching inn. The staff were helpful, friendly and polite.
Stayed 1 night in Jul 2022

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

4/10 Poor

F

Disliked: Staff & service, property conditions & facilities, room comfort
Not For Us
Wells itself is a charming place but I’m afraid this is not a hotel we will be returning to again. A rather frosty receptionist, a tiny bedroom in the basement of the hotel with a window view of stairs and smokers meaning the room also became smokey, and a bathroom needing urgent repair to the side of the bath as the panel was completely damaged and the room needed redecorating and new lamps etc. Additionally we couldn’t sleep as we could hear the people in the room above us conversing and the bed mattress left my partner and I with really uncomfortable backs. Parking is a bind too. The hotel really need to consider a better option than sending you down a back road on the off chance that a space may be available. We had no choice but to pay for parking in a car park as there was nothing available elsewhere. All this for £164 per night. We travel a-lot both around the UK and all around the world and this didn’t really feel like a 4 star experience. Will definitely return to Wells again but we will look for somewhere a little more comfortable for our accommodation.
Stayed 1 night in Jul 2022

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 1 night in Jul 2022

8/10 Good

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in great location
Overall our state was very nice, but the hotel was very particular about us not checking in until the exact check-in time. Other places we stayed had much more flexibility. Thankfully we didn’t have big bags with us so we could carrier things easily.
Stayed 1 night in Jun 2022

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay
Fantastic historic old hotel.location right opposite the cathedral and within walking distance of everything you’d want to see Car park is a challenge I’m glad I didn’t have to undertake and got my partner to do it. Lovely large room. Not too sure what made it superior over a standard room .Bed was too firm for me so didn’t get a great nights sleep but my partner did and it wouldn’t stop me from returning Bathroom was a little tired and could do with a refurb. Fan in the room was great. Breakfast was nice and all staff really friendly and helpful
Stayed 1 night in Jul 2022

10/10 Excellent

Colin

Travelled with group
Lovely Location
I live Wells and the Location
Stayed 1 night in Jul 2022

8/10 Good

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was close to everything and good food
Stayed 1 night in Jul 2022

8/10 Good

Dominic

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fabulous room overlooking the cathedral.
Stayed 1 night in Jul 2022

10/10 Excellent

Elizabeth

Stayed 1 night in Jul 2022

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

8/10 Good

Amanda

Liked: Staff & service
Stayed 2 nights in Jun 2022

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
The hotel has lots of character with rooms spread across different buildings. I was given plenty of information in advance about my stay including a warning that there was an event with disco going on. Not a problem at all and never even heard it! The only slightly disappointing part was the evening meal. The choice was very limited, 2 of the main course options were fish and there was a supplement for the steak. I chose chicken liver pate to start (given a more fancy name though) and it came with a piece of toasted bread from a sliced brown loaf and a tiny lettuce leaf . The pate itself was bland and let’s say you could buy nicer from Aldi. I realised next morning it’s the same bread they use for breakfast and a crusty ciabatta or similar would have elevated the starter. My partner had chicken Caesar salad with almost non existent dressing. My main was salmon with crushed new potatoes, cooked well but lacking in flavour and my partners smoked haddock was similarly bland and both rather small portions. We decided not to spend another £7 each on a dessert in case that was not up too par. We were told on arrival that there were only 2 tables left for dinner but in fact there were more like 10 or 12. Maybe all the staff were dealing with the wedding? Breakfast was fine but I think they’d run out of baked beans by the time we had ours. A great location for exploring Wells and the convenience of parking was good.
Stayed 1 night in Jun 2022

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wells is a beautiful city to visit and The Swan Hotel makes the visit even more enjoyable
Stayed 2 nights in May 2022

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022

6/10 Okay

Deborah

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The place needs some TLC. The staff need customer service training. When we were leaving the receptionist didn’t even ask if we had a nice stay, just put your key card at the end. Really disappointed with the hotel
Stayed 2 nights in Apr 2022

6/10 Okay

Philip

Travelled with partner
We had a standard bedroom which was very small and claustrophobic, the bed linen was looking rather worn and grey. The heating system was too hot during the night ( unable to sleep due to heat) then off when you woke to get ready for breakfast?? Shorten our stay even though prepaid as very disappointing. Also unable to eat in the restaurant on either evening due to no tables available, you would think as guests we would have some priority.
Stayed 2 nights in Apr 2022

8/10 Good

Linda

Liked: Staff & service, property conditions & facilities, room comfort
Weekend stay
Beautiful room but on arrival noticed several blood stains on duvet cover and pillowcase. This was reported immediately and the bed linen changed promptly. Poor lighting in bathroom, no way you could apply make up. Evening meal very nice but cooked breakfast a bit disappointing- scrambled eggs luke warm and sausage not cooked sufficiently. Generally a good stay staff very pleasant and helpful.
Stayed 2 nights in Apr 2022

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2022

10/10 Excellent

john

Stayed 1 night in Apr 2022

8/10 Good

Clive

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2022

6/10 Okay

john

Stayed 1 night in Apr 2022

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful big room overlooking the High Street, spotless bathroom, very comfortable beds, excellent food in the restaurant, great breakfast, friendly and efficient service throughout - what's not to like?!
Stayed 1 night in Mar 2022

8/10 Good

Patricia

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
loved the bar and card payment. Staff great.
Stayed 1 night in Apr 2022

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy customer
Very friendly hotel. The room was amazing and had a great veiw. I liked the idea of cleaning wipes for the TV remotes. They only negative was the bathrooms were a little dated but was still very tidy and couldn't fault the cleanliness of the whole hotel and room.
Stayed 1 night in Mar 2022

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will stay again
Quiet clean comfortable and well situated
Stayed 1 night in Mar 2022

4/10 Poor

David

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
Room was clean and comfortable. Bathroom was a bit dated don't like shower over bath when the bath is so high it is inconvenient to get in and out. It was not possible to turn the radiator on in the Bathroom which made the room cold. Lack of little touches such as no shower cap or dressing gowns spoke of penny pinching. Tea facilities were basic. No fridge. TV was to high on the wall. All these are minor points but add up. Biggest gripe was reception staff. We phoned the hotel to ensure we had a table for dinner got a telephone answer message asking us to leave a number and would get a call back. No call one called. on check in. The receptionist was so busy talking to a member of staff she could barely be bothered to check us in. We mentioned the lack of call back to the receptionist who at first denied that that could have happened but my wife offered to show her the phone number from her mobile and she then said she did believe us We phoned down from the room 2 minutes after checking in to ask for a menu and to confirm the booking and she asked who we were and she wasn't sure she could accommodate us for dinner. After me reminding her that we had just spoken to her she suddenly remembered. The dining room was hardly full even with social distancing. The receptionist on duty the following day was so different and friendly. More attention to detail would help.
Stayed 1 night in Mar 2022

6/10 Okay

Peter

Liked: Cleanliness, room comfort
Disliked: Staff & service
Poor service
Poor service in the restaurant for breakfast. Expected a better service for the price paid
Stayed 4 nights in Feb 2022

8/10 Good

Sue

Stayed 1 night in Mar 2022

10/10 Excellent

Steven

Stayed 1 night in Mar 2022

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel. Lovely staff. Second stay and will come again
Stayed 1 night in Feb 2022