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Reviews of Motel 6 Mineral Wells, TX

2 out of 5
Motel 6 Mineral Wells, TX
105 Karl Kessler Blvd, Mineral Wells, TX

Reviews

6.4
Rating 10 - Excellent. 127 out of 494 reviews" "
Rating 8 - Good. 112 out of 494 reviews" "
Rating 6 - Okay. 78 out of 494 reviews" "
Rating 4 - Poor. 69 out of 494 reviews" "
Rating 2 - Terrible. 108 out of 494 reviews" "

6.6/10

Cleanliness

7.2/10

Staff & service

4.4/10

Amenities

6.2/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

4/10 Poor

Danny, Ft Sumner

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The property seems in need of some massive maintenance attention. There were a few mosquitoes in my room. Fortunately, I had an essential oil diffuser & some EOs to ward them off.
Stayed 1 night in May 2024
Response from Nancy Y. on May 15, 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

8/10 Good

Jeffery

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Other then trash all over parking lots it was in good keeping room where nicely clean
Stayed 1 night in Apr 2024
Response from Brand Experience Team on May 7, 2024
Hi Jeffery, We are glad you had a great experience and appreciate your feedback! We look forward to providing your future lodging needs. Maz K.#Team6

2/10 Terrible

Dezamnesh L

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The photos online are cooperate photos(staff told me). My room was not only hazardous but very dirty. They attempted to move me to another room just to see they were even worse...i did not stay the night and idt anyone should for that matter.
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on May 1, 2024
Hi Dezamnesh, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6

4/10 Poor

Valerie

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Having one employee do everything isn’t very professional. Granted she was doing everything for everyone as quickly as she could and with a smile on her face. Every time we left our room it took 20 minutes to get back in. The door lock wasn’t working. The lady from the desk had to help us a lot. She was amazing. Honestly we had to use our towels to soak up the leaks from the window that were running allover the floor everywhere. The shower had massive amounts of long black hair allover everything. Even on our linens. And our fridge leaked as well so woke up to water running out across to the bed.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on May 1, 2024
Hi Valerie, After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty.In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon.Natalie #Team6

4/10 Poor

Tammy

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
When walking into the motel there was a couch in the lobby that should have been taken to the dump. The elevator was dirty. When entering our room the couch in it was in the same condition as the couch in the lobby. I went to call the desk for a wake-up call and the phone was unplugged. Had to pull out the nightstand and it was absolutely filthy behind it. No Kleenex provided. There was tar on the floor in the lobby. The vanity for the sink was so tall we could hardly bend far enough to brush our teeth. I would have left but would have lost my money to do so. The beds were hard and tall. We are of average heighth! Would not stay there again.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on May 1, 2024
Hi Tammy, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves.It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.Natalie #Team6

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
No issues. I did forget to tell them about a broken window in my room, (Was there pre-arrival)
Stayed 1 night in Apr 2024
Response from Brand Experience Team on Apr 24, 2024
Hi Ron,Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon.Maz K.#Team6

2/10 Terrible

Curtis

Travelled with family
Disliked: Property conditions & facilities
Absolutely horrible. Not clean at all
Stayed 1 night in Apr 2024
Response from Brand Experience Team on Apr 24, 2024
Hi Curtis,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Maz K.#Team6

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value!
Stayed 1 night in Apr 2024
Response from Brand Experience Team on Apr 24, 2024
Hi Brent,Thank you for the excellent rating!! Maz K.#Team6

10/10 Excellent

Robert Scott

Liked: Staff & service
OK for the price. Stairways need deep cleaning. Room was clean.
Stayed 1 night in Mar 2024
Response from Nancy Y. on Apr 3, 2024
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

6/10 Okay

Mackenzie

Stayed 10 nights in Mar 2024

4/10 Poor

Susie

Disliked: Staff & service, property conditions & facilities
Poor condition of motel. Lights broken,holes in sheets, broken tiles, duct tape in bathtub, heat wouldn’t work
Stayed 2 nights in Mar 2024
Response from Nancy Y. on Mar 19, 2024
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

10/10 Excellent

Zane

Stayed 1 night in Mar 2024

2/10 Terrible

Elena

Disliked: Cleanliness, staff & service, property conditions & facilities
There was roaches, & the beds were dirty.
Stayed 1 night in Dec 2023
Response from Brand Experience Team on Feb 7, 2024
Hi Elena,Thank you so much for sharing your kind words. We work hard to make your visit the best experience possible. We look forward to seeing you again soon!Lilith#Team6

6/10 Okay

Matt

Travelled with partner
Disliked: Amenities
N/A
Stayed 1 night in Jan 2024

8/10 Good

Candance

Travelled with family, Travelled with pets
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Everything was quick and convenient. Room was clean and ready upon arrival. Only experienced 2 issues TV not working and being double charged for the room.
Stayed 1 night in Jan 2024
Response from Nancy Y. on Jan 17, 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

4/10 Poor

Jill

Disliked: Cleanliness, property conditions & facilities, room comfort
Not impressed
This was the first and last time I'll stay at this place. The staff was nice, but not overly helpful. I needed a couple additional pillows- the clerk handed me two, but couldn't find the pillow cases. The place smelled like stale cigarettes, the sheets and curtails had holes in them, and the floors were gritty. There were holes that had been patched in the hallways, that haven't been repainted. The AC/heating unit was so used that buttons are basically blank. You are guessing at if you are turning on heat or AC. There was black electrical tape around the over flow valve in the tub. I didn't notice initially but there was ash from cigarettes on the window ledge, and a pile under the lamp-- that didn't work. When i went to leave, i spoke to the manager on duty and get some coffee. The manager apologized for the condition. I then went to get coffee, which was less than a cup left-- she wouldn't brew more until it was empty. I get it, it was going to overflow... but it was how she handled it. What I got was about half a cut of coffee, full of grounds. I took photos but it's not letting me upload them.
Stayed 2 nights in Dec 2023
Response from Brand Experience Team on Jan 9, 2024
Hi Jill,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

2/10 Terrible

Sarah

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
This place was filthy. My room had black mold growing in bathrooms and around and on ac. Could see outside through a crack where ac was. Staff acted high and weird. Scary place to stay.
Stayed 2 nights in Sep 2023
Response from Nancy Y. on Dec 13, 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

6/10 Okay

Saren

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

10/10 Excellent

Tim

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mineral wells 6
Good, convenient place to stay
Stayed 1 night in Nov 2023
Response from Brand Experience Team on Nov 29, 2023
Hi Tim,Thank you for the excellent review! We hope to see you soon.Lilith#Team6

2/10 Terrible

Mark

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Very dirty and the facility is not taken care of and feels like a drug motel ! Everything is broke in the place and staff don’t seem worried one bit about it!
Stayed 2 nights in Nov 2023
Response from Brand Experience Team on Nov 21, 2023
Hi MarkAfter reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Lilith#Team6

2/10 Terrible

Jonathan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
About as bad as you can imagine. Stay away
Stayed 1 night in Nov 2023
Response from Brand Experience Team on Nov 21, 2023
Hi Jonathan,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6

2/10 Terrible

Dianna, Canyon Lake

Disliked: Cleanliness, staff & service, property conditions & facilities
Front desk clerk not knowledgeable of even where rooms were located. Changed to 2 different rooms and TVs broke in both rooms. Clerk had a list of about 15 rooms with non working TVs. Never again
Stayed 1 night in Nov 2023
Response from Brand Experience Team on Nov 15, 2023
Hi Diane,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Had a great stay Will stay here again
Stayed 1 night in Oct 2023
Response from Brand Experience Team on Nov 15, 2023
Hi Jennifer,Five stars?! Thanks for your review, we really appreciate the support. We hope to see you again real soon.Maz K.#Team6

6/10 Okay

Diane

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
The hotel is badly in need of repair. The couch was missing from our room and when we asked about a roll-a-way; the young man at the desk didn’t know what one was. The pool was closed for repairs during our stay. The police were called to the hotel each night we were there but I don’t know why. It’s cheap so the not so desirable clientele stay here. The fire alarm went off one morning for about ten minutes and then nothing. The elevator looks like something from a creepy movie.
Stayed 3 nights in Oct 2023
Response from Brand Experience Team on Nov 21, 2023
Hi Diane,Thank you for sharing your feedback with us. We take all guest experiences seriously and appreciate you bringing your concerns to our attention. We value your business and would love the chance to make your next visit with us even better. Please don’t hesitate to come back and stay with us again. We look forward to serving you.Lilith#Team6

2/10 Terrible

Austin

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Disgusting & Run Down
This is, without a doubt, the nastiest, most run down hotel I’ve ever stayed in. The elevator is gross, there were feces on the curtains, stains all over the lampshades, the couch was repulsive and torn up. The pillows were maybe an inch and a half thick. Horrible. I will say the front desk staff were all very nice and friendly!
Stayed 1 night in Oct 2023
Response from Nancy Y. on Nov 7, 2023
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

10/10 Excellent

Glen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful
Stayed 1 night in Oct 2023
Response from Brand Experience Team on Nov 1, 2023
Hi Glen,Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and friendly
Stayed 2 nights in Oct 2023
Response from Brand Experience Team on Nov 1, 2023
Hi JenniferThanks for your review, we really appreciate the support. Lilith#Team6

6/10 Okay

Rebecca

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel was rough. Elevator smelled terrible. Pot smell outside the door and in the lobby. Hallway was littered with trash and laundry
Stayed 2 nights in Oct 2023
Response from Brand Experience Team on Nov 1, 2023
Hi Rebecca,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

4/10 Poor

Jeana

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
No bueno
We definitely got what we paid. A cheap room is a cheap room in this case. Needs serious mgmt changes and renovations.
Stayed 2 nights in Oct 2023
Response from Brand Experience Team on Nov 1, 2023
Hi Jeana,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 Terrible

Sherry

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Tommy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Overall it was a nice clean hotel for us to spend the night at.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on Oct 3, 2023
Hi Tommy, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Maz K.#Team6

4/10 Poor

David

Travelled with family
Liked: Cleanliness, amenities
Property is fine. No shampoo or conditioner in room.
Stayed 1 night in Sep 2023
Response from Brand Experience Team on Oct 3, 2023
Hi David,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

6/10 Okay

Samantha

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
I knew I wasn't going to be satisfied as soon as I saw the sliding doors, they were dirty. The lobby was okay but smelled old. The outside of the hotel is horrible, lots of dog feces in grass, cigarette butts on the floor. The carpet in the stairway needs cleaning. Our room was decent, we slept well. It was quiet, the AC worked good. No musty smell in the room. Overall the room was clean. It's just the outside that needs major improvement. And carpets deep cleaned.
Stayed 2 nights in Sep 2023
Response from Brand Experience Team on Oct 3, 2023
Hi Samantha,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.Maz K.#Team6

2/10 Terrible

Taryn

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worst hotel I e ever been in, the smell of drugs was very prominent throughout the entire building. Dog poop all over the parking lot. Obviously not kept up with at all. The elevator was gross had pulled up flooring and hand prints and some type of liquid all over the walls. And our room was 100 times worse. Smelt of cigarettes as soon as we walked in, had cigarette burns on comforter and pillow cases, a curtain with what can only be described as blood stains hanging on the window and some red/brown liquid spread across most walls and a recently patched hole in the wall also. We were not accommodated at all when we went to check out early because it finally got to bad we had enough and the front staff was very rude. Obviously in on the drug use in and around the hotel property.
Stayed 5 nights in Aug 2023
Response from Brand Experience Team on Sep 14, 2023
Hi Taryn,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention.Maz K.#Team6

10/10 Excellent

Jessica

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Outside the hotel is sketchy along with the other customers. The pool was cloudy and the water stunk. The elevator doesn’t seem safe. The floor of the elevator is terrible and it’s missing an arrow cover. Staff was super nice and it was so easy to check in. The rom is nice and clean.
Stayed 1 night in Aug 2023
Response from Brand Experience Team on Aug 30, 2023
Hi Jessica,Although we appreciate the wonderful rating we do apologize that your stay wasn't as comfortable as anticipated. Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Lilith#Team6

8/10 Good

Birgit, Leland

Stayed 2 nights in Jul 2023

6/10 Okay

Scott

Business traveller
Liked: Staff & service
No breakfast 😡 Bed too soft.
Stayed 1 night in Jul 2023
Response from Brand Experience Team on Jul 28, 2023
Hi Scott, We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Kaur J. #team6

2/10 Terrible

Janie

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
There is nothing to like about this dump. If you need to stay an extra day, they charge you double. No amenities. Disgusting, filthy rooms. Bugs. So many bugs!
Stayed 3 nights in Jul 2023

2/10 Terrible

Tammy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't stay here
Sorry, but horrible. Spend the extra money and stay elsewhere. We all now have bites all over us -- not sure if it's bed bugs or fleas or what. Rooms are in terrible shape, furniture is all beat up, fixtures are missing, and as soon as I walked in the door I got itchy and it smells bad. Motel 6 Corporate needs to keep their properties up - I know it's a Motel 6 but I thought it would at least be clearn. Sorry, but just a gross experience.
Stayed 1 night in Jul 2023
Response from Brand Experience Team on Jul 19, 2023
Hi Tammy,After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Lilith#Team6

6/10 Okay

Makaeli

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
As expected
Hotel was as expected for the price. Nothing fancy, less-than clean, in disrepair, but the service was nice.
Stayed 2 nights in Jul 2023
Response from Brand Experience Team on Jul 19, 2023
Hi Makaeli,Thank you for recognizing the great service provided by our staff. Your experience is important to us, we hope for the opportunity to improve your experience on your future bookings.Lilith#Team6

2/10 Terrible

beth

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

2/10 Terrible

Matthew

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The pictures online makes it look nice but it is not updated at all. The tiles on the bathroom were loose, not enough towels. Dirty sheets, and missing couch.
Stayed 2 nights in Jun 2023
Response from Nancy Y. on Jul 6, 2023
We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback. Nancy Y.#Team6

6/10 Okay

Ranee

Liked: Cleanliness, staff & service
For the price, it is what I expected. It was a place to spend one night inexpensively. I would stay there again; it wasn't horrible, but not great.
Stayed 1 night in Jun 2023
Response from Nancy Y. on Jul 6, 2023
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

2/10 Terrible

Rabi

Disliked: Cleanliness, staff & service, property conditions & facilities
We booked 2 queens bedroom but was provided 1 queen bed room
Stayed 1 night in Jun 2023
Response from Nancy Y. on Jul 6, 2023
We're sorry to hear that we fell short of your expectations during your recent stay. We apologize for any aggravation you had and appreciate you sharing your experience with us. We hope you’ll give us another chance in the future to make it a great stay for you.Nancy Y.#Team6

4/10 Poor

TRACY

Disliked: Staff & service
They don't care.
Forget about any amenities. All they serve is coffee in the morning. No Continental breakfast. The provide no shampoo, conditioner, lotion. They have no iron or ironing board. I tripped on the rubber map in the entry to the lobby. I injured my right knee, broke my left wrist and the receptionist sat there with her cell phone and stared. Never bothered to even come help me up. She later told me "I didn't do it"...
Stayed 3 nights in Jun 2023
Response from Nancy Y. on Jul 6, 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Debbie

Stayed 2 nights in Jun 2023

2/10 Terrible

Robert

Disliked: Cleanliness, property conditions & facilities
Better to sleep in your car. This hotel was billed as "freshly renovated" and boasted of a free breakfast. The hotel was a true dump. It smelled terrible (moldy and damp) the furniture was torn up, the carpet in my room was tattered and filthy and the walls so thin I listened to my neighbor watching TV. And to top it all off there was no breakfast offered. Avoid this place.
Stayed 1 night in Jun 2023
Response from Brand Experience Team on Jun 28, 2023
Hi Robert,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6

10/10 Excellent

Dianna, Canyon Lake

Liked: Cleanliness, staff & service
The check in person was just a great and friendly guy. Very pleasant
Stayed 1 night in Jun 2023
Response from Brand Experience Team on Jun 21, 2023
Hi Dianna, Thank you for taking time to share your review with us.  We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon. Safe Travels! Maz K. #Team6

2/10 Terrible

James

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
-Hot tub and pool were ice cold -The heater smelled like something was burning -There was mold on the shower curtain -toilet paper sticking out of a hole in the wall
Stayed 3 nights in Jun 2023
Response from Nancy Y. on Jun 16, 2023
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6