96, avenue de la Libération, Villefranche-sur-Saone, Rhone
Reviews
9.0
Wonderful
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We used this as a stop over on way to the Alps. This was our 2nd time staying here. A very easy, safe and nice hotel. Does exactly what we needed it to.
As a family of 2 kids we had 2 adjacents rooms, it was so easy, clean and comfortable. Staff was lovely. Rooms were on a noisy street but once the windows are closed, there was no noise.
Breakfast was good with chooce and quality ingredients.
We will be back.
Eve
Stayed 1 night in Dec 2021
Response from Bestwestern Plaisance Team on Dec 29, 2021
Dear Eve,
thank you so much for your appreciation and your notation. We try to do our best every day and we are pleased to read that you liked your stay with us.
We hope receiving you again.
This hotel overall was a very good stop on the outskirts of Lyon. Very friendly staff and a nice hotel. The only thing that let it down was room service. The food is not cooked onsite, but rather comes in jars and for €13 for a veggie concarnie in a jar with no rice, it was extremely overpriced. Would definitely stop again, but go out to eat.
Mark
Stayed 1 night in Feb 2020
Response from Bestwestern Plaisance Team on Mar 3, 2020
Dear Mark,
thank you for sharing your experience. The room service is warmed in a steamer as we don't have a kitchen. We are sorry the meal didn't suit you. We will have the pleasure to see you again.
Lovely hotel in a great area, central to shops and restaurants. Parking available too which is a massive bonus. My gripe is about the staff not the hotel and cleanliness or comfort. The receptionist had popped out for a cigarette when I arrived so I had to wait some time at the desk. When he did arrive he was convinced that he couldn’t find my booking. After insisting that I was booked and had paid the balance in advance he found my reservation. He was a tad rude and very dismissive. Housekeeping were polite,friendly and very obliging. This was a highlight of my stay. Checking out was actually worse than check in and took half an hour, making me late for my work appointment. I was the only client at reception so it should have been quick and easy. I was left with the impression that staff training on reception is not adequate. Nice hotel, great location, impressive housekeeping team but lack lustre front of house staff.
Not as close to Lille centre as it states member of staff said it’s an unsafe place to walk around at night. So we stayed in hotel as my friend is in a wheelchair. We could have getting the metro but not sure if it was disabled friendly. Overall not a bad hotel
Close to bars and restaurants had a family room with an upstairs so all five of us could stay in one room which was good and the breakfast was good value as the kids ate free
The hotel was convenient and well priced, we were landing at Lyon late in the evening so needed to stay somewhere with 24hr reception and on the way to burgundy. This was the best value option and served it's purpose.
The main reason for the not so positive reviews is the noise outside the room from 7am, there was a lot of very loud drilling that would wake even the deepest sleeper, this was not great since we had arrived late and were hoping for a good sleep to start our holiday.
Breakfast was very average, I would probably venture outside the hotel if it's not included in your booking.
James
Stayed 1 night in Jul 2018
8/10 Good
Verified traveller
Jul 4, 2018
Liked: Cleanliness, staff & service, room comfort
Good hotel in the mddle of town
The hotel has free parking. Staff was very welcoming. They had free apples for snack for guests. Ambience was very good. Our room was on fourth floor, had a very nice view. Room was of decent size. Nearby lot of restaurants are there. We tried a traditional french restaurant run by couple. They didn’t speak english, but they had menu in english. The food was great.
There is lot of construction going around hotel, so we had trouble finding it. Lot of dust on the street due to construction. There is no ramp to carry heavy luggage inside the hotel from parking. We had to carry our luggage over a flight of stairs from parking.
Overall our experience was good.