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Reviews of Hotel Silvestre

3 out of 5
Hotel Silvestre
Calle 1ra. Reparto Torres No. 2, Villa Hermosa, La Romana

Reviews

7.0

Good

Rating 10 - Excellent. 24 out of 99 reviews" "
Rating 8 - Good. 31 out of 99 reviews" "
Rating 6 - Okay. 21 out of 99 reviews" "
Rating 4 - Poor. 12 out of 99 reviews" "
Rating 2 - Terrible. 11 out of 99 reviews" "

7.6/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Jhon

Travelled with partner
Disliked: Staff & service
Te cobran mas impuesto cuándo llegas, y la fotos esta muy editadas.
Stayed 1 night in May 2024

2/10 Terrible

Thomas

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked this property six months in advance because we were going on a cruise. We got to the property and they didn’t have a reservation. Everybody that was walking in the door had reservations and they had nobody’s reservation three hours. We spent there they transferred us to another Hotel they found out we paid for it in advance. It was an awful experience.
Stayed 1 night in Feb 2024

4/10 Poor

Evelyn

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 12 nights in Mar 2024

8/10 Good

Bob, Clearwater

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was well kept albeit a bit simple, but a good value for the price. Food is ordinary, but ok for a short stay. 10-15 min taxi from the cruise port. Not near the beaches, so if that's your thing, look elsewhere. Also helps to be bilingual .
Stayed 1 night in Mar 2024

6/10 Okay

Bradley, EDMONTON

Travelled with partner
Disliked: Amenities
the area around the hotel did not look safe.
Stayed 1 night in Feb 2024

10/10 Excellent

Amy

Stayed 1 night in Feb 2024

10/10 Excellent

Westil

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great time staying there, great staff and good security. I would highly recommend this place and I can’t wait to come back.
Stayed 3 nights in Feb 2024

10/10 Excellent

Remigio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant and great value
Stayed 1 night in Jan 2024

6/10 Okay

Sue

Liked: Cleanliness, staff & service
This property is very good for a one night stay if you are boarding a ship in the nearby port. They have a pool and a restaurant and you don’t need to leave the compound. The staff were very friendly and helpful.
Stayed 1 night in Jan 2024

10/10 Excellent

Rob

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
By far exceeded my expectations. The staff was great and provided top notch customer service. I am planning to return to this hotel next for an annual trip with my cousin.
Stayed 3 nights in Jan 2024

8/10 Good

Juan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Omar

Travelled with family, Business traveller
Liked: Cleanliness, amenities
Best
Stayed 5 nights in Sep 2023

8/10 Good

Alma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Kelvin Rijo on Sep 25, 2023
Thanks for you help

4/10 Poor

Lorna

Stayed 3 nights in Jul 2023

10/10 Excellent

Henry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is conveniently located at gateway to Romano, the rooms are large, clean and modern. Bed is comfortable. The pool is awesome with good music, food and drinks poolside. All hotel staff was amazing, friendly and professional including front desk, pool, cleaning, restaurant, security etc. Staying at the hotel was a highlight of a 12 day vacation in DR. I speak no Spanish and yet had no problems here.
Stayed 4 nights in Jul 2023

2/10 Terrible

Wendy

Travelled with family
Disliked: Amenities, property conditions & facilities
There was no hot water in our room. We had to take cold showers. the mini bar was stalked with one bottle of water. There was only one towel in our room as well. We had to call the front desk several times. We went to the restaurant for breakfast and they only had one thing on the menu, and that was grilled cheese sandwiches for way too much money.
Stayed 1 night in Mar 2023

6/10 Okay

PEDRO

Liked: Cleanliness, staff & service
Room have no sofa or chair, room was very small about 9x 8 room, soap applied was as small as a candy (a sign of poverty, from the owners). Employees were caring, but very little they could do.
Stayed 1 night in Nov 2022

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was really nice
Stayed 1 night in Sep 2022
Response from HOTEL on Sep 12, 2022
Gracias por visitarnos, estamos trabajando para brindar cada dia un mejor servicio.

4/10 Poor

Rosmeri

Travelled with family
Liked: Cleanliness, staff & service, amenities
they said check in time was 3pm and wanted to chatge me for early check in when website says 2pm and i got there 2:30pm. i have stayed there once before and its convenient,right at the entrance of town,also breakfast should be at 7am because people wants to start the day early and they start serving breakfast 7:30am.
Stayed 1 night in Sep 2022
Response from HOTEL on Sep 12, 2022
Gracias por la nota,tomaremos las medidas correspondiente para que no vuelva a suceder, actualmente estamos trabajando para brindar cada dia un mejor servicio.

6/10 Okay

Susan

Business traveller
Stayed 3 nights in Jul 2022
Response from HOTEL on Sep 12, 2022
Gracias por visitarnos, estamos trabajando para brindar cada dia un mejor servicio.

10/10 Excellent

Shawn, Fayetteville

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
No me gustó el ruido de la música alta a altas horas de la noche, pero se corrigió rápidamente con el personal. Está todo bien allí.
Stayed 8 nights in May 2022

8/10 Good

nelya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vacaciones
Me en canta pero el personal de limpieza debe de haser mejor su trabajo y en restaurante deberían tener baridades de alimentos dietéticos
Stayed 7 nights in May 2022

2/10 Terrible

Alan, Glen Cove

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
For being one of the more expensive properties I expected alot more. Check in was a diaster with so much confusion, With so many rooms available, was put in aroom facing the parking lot. Only 1 towel in the room. Bar service was good by pool, but drinks over priced. Told mini bar was complimentary, the after consumed items, was told it was not part of the Expedia price and had to pay. They admitted to the mistake, but had to charge us?? Check out was long as well. Not recommended!!
Stayed 1 night in Aug 2021

10/10 Excellent

Diogenes

Stayed 5 nights in Aug 2021

8/10 Good

Frances

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2021

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Not as advertised! The room and hotel amenities were overpriced
Stayed 1 night in May 2021

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not like anything at the Hotel They services was every poor.
Stayed 7 nights in Apr 2021

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
When we first walked in the rooms (we booked 2 rooms), they smelled like raid. As if they put a whole can a raid into each room to kill bugs. I told the front desk clerk and asked to be moved. We were told, they had no more rooms available. The second day there. I noticed tiny blood on the bed and my skin was itchy. I think I saw what looked like a bed bug. Let just say once we got home, I didn't even go in my room with my suitcase, and I removed all my clothes, even the ones I was wearing before walking in the house. I put the in the dryer on high heat for 3 hours. I also took at least 2 showers before hugging my kids. Overall it has the potential to be a great hotel. I has great outdoor space. The restaurant, pool, Lounge area, and staff were great. But, they have to get rid of their bug problem. I will not go back there.
Stayed 3 nights in Apr 2021

4/10 Poor

Andrew

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not good
Horrible stay dirty room would not clean it unless you asked. No clean towels
Stayed 4 nights in Jan 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i liked everything, all the staff were very friendly.
Stayed 1 night in Oct 2019
Response from front desk team on Oct 29, 2019
thanks for the comments is our pleasure

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service
The hotel bathroom needs to be cleaner and windows need to be able to close correctly
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service
The rooms need clean sheets and better clean bathrooms.
Stayed 1 night in Aug 2019

8/10 Good

bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
hard bed ,and you have to pay for breafast
the hotel is nice but the bed was very hard, I like soft beds, also they started charging for breakfast
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveller

Stayed 7 nights in Aug 2018
Response from Isauris Leonardo on Sep 4, 2018
Thanks for you review

8/10 Good

bruce

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
good stay but some problems
the hotel was nice but I had a problem with my television they would bring one so they changed my room, later that day the television in the new room went out, you could hear it but no picture this is my second visit and the last time the phone would not work.
Stayed 3 nights in May 2018
Response from Isauris Leonardo on Jun 29, 2018
Thank you for your comment. We apologize for the inconvenience suffered, we will do everything that is necessary so that the problem does not repeat in the future.

10/10 Excellent

Miguelina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2017
Response from Isauris Leonardo on Feb 27, 2018
Gracias por sus comentarios.

6/10 Okay

Angela

Disliked: Staff & service
The hotel overall was ok. Nothing to be excited for and nothing to absolutely hate. The staff was unfriendly. Our key deactivated twice everyday we were there. The pool was nice but no towel service or any service for that matter. I have stayed in other places far better for the same price without the little hassles.

6/10 Okay

Ignacio

Disliked: Cleanliness, staff & service, room comfort
Hostal Sylvestre
Hotel is good if you are in transit to somewhere else and don't want to drive by night. In general is good to spend the night an no more. Have the basics. wifi signal in my room was't present. The TV fail the last night. Hot water wasn't easy to get on the shower. The area is no good to walk, there is Multiplaza like 500 mts but it is recommended to go by car. I was aware I was picking a 3 star, but I have been in better places with this stars.

4/10 Poor

nathan, wayne, nj

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The bed linens smelled and had stains. Room was very dirty. Closet only had 3 hangers and I had to walk (because the room phone did not work)to the front desk to ask for an iron. The bathroom smelled like raw sewage the whole time and not a single drop of warm water to shower with.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Yanisz, PA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!!
The staff's attention was awesome!! The breakfast on point. I really liked it.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Meets expectations for the deal in price!
The room was great, AC was great!! My only complaint would be there was a lack of hot water but the showers were Doable. Overall it was a great pick for the money.

8/10 Good

Pedro E

Liked: Cleanliness, staff & service

10/10 Excellent

Ismael E., Carolina P.R.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks

10/10 Excellent

Ismael E.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Roberto, Genoa - Italy

Liked: Cleanliness
Budget Hotel - Clean Rooms with some Shortcomings
The Good: Nice Bathroom. A/C works OK at night (Can't say during daytime, as we were out). Very Clean Room. Courteous Service by the Hotel Staff. Nice pool and common areas, even though they are a little small. Firm bed (Standard Queen Size).The breakfast is included. The Bad: Surcharge for paying with the Credit Card.The Hotel converts the US$ amount to the local currency (RD$) with a very unfavorable exchange rate, which results in aprox 7% increase over the reserved price trough Hotels.com. No hot water in the Bathroom. Skimpy breakfast (One scrambled egg+ two small ham pieces+ 2 small croissants + 1 small bun+ diluted fruit juice). Overall, I would anyway recommend the Hotel for a short stay,with a few suggestions:1) before handing over the Credit Card, ask for the amount to be charged. Make the conversion to US$ and refuse to pay unless the amount matches the Hotels.com reservation. I regret I did not do it. 2) When the staff takes you to the room, check the hot water in the handwash & shower (If no hot water, ask for another room before unpacking. 3) If you need a big breakfast, skip the Hotel's breakfast and go the Food Court in the nearby Multiplaza Shopping Center. Having a car is also a must, the location is not convenient for walking.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for the price
I didn't know what to expect from this hotel. I've stayed in some similarly price hotels in the DR, and I would never stay in them again. This hotel exceeded my expectations. The room was clean, the A/C worked, The shower was pleasant, though there's no hot water, (It wasn't advertised so I assumed there wouldn't be.) We didn't use the pool, though it looks nice. If you're willing to roll a little with the Dominican culture, you'll enjoy your stay. The first room the staff gave us was occupied. The second room had clothes and toiletries in it, though supposedly the people had checked out that morning. We just laughed, finally got a room on the third try and 5 minutes later, and all was great.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel to stay in la Romana
Great staff. Food was excellent in their restaurant. Rooms were comfortable and clean.

8/10 Good

RG, Québec, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, about 3 year old
Staf was very kind. It's a new hotel. The breakfast was included and good. The sight was very nice.