[See all properties](http://www.expedia.ca/Hotel-Search?regionId=&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Cyrus Pet-friendly hotel with a 24-hour front desk connected to a shopping center in Vienna ![Hallway](https://images.trvl-media.com/lodging/3000000/2530000/2527700/2527687/e19b10a2.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Reception](https://images.trvl-media.com/lodging/3000000/2530000/2527700/2527687/4b169b5d.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior detail](https://images.trvl-media.com/lodging/3000000/2530000/2527700/2527687/de7a41b0.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Double Room](https://images.trvl-media.com/lodging/3000000/2530000/2527700/2527687/2b64cb1f.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior](https://images.trvl-media.com/lodging/3000000/2530000/2527700/2527687/b42e3799.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Cyrus sits in the heart of Vienna, offering a genuinely welcoming base for city exploration. The multilingual staff excel at sharing insider tips while practical amenities like in-room WiFi, elevator access, tour assistance, and luggage storage make for a hassle-free stay. 5.0 ## Popular amenities - 24/7 front desk - Pet-friendly - Housekeeping - Free WiFi ## Room options ### Check availability for these dates Tonight [Oct. 12 - Oct. 13](https://www.expedia.ca/Hotel-Search?startDate=2025-10-12&endDate=2025-10-13&selected=2527687&PinnedHotelID=2527687&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-12&endDate=2025-10-13&selected=2527687&PinnedHotelID=2527687&HadPinnedHotel=true®ionId=-1&adults=2) Tomorrow [Oct. 13 - Oct. 14](https://www.expedia.ca/Hotel-Search?startDate=2025-10-13&endDate=2025-10-14&selected=2527687&PinnedHotelID=2527687&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-13&endDate=2025-10-14&selected=2527687&PinnedHotelID=2527687&HadPinnedHotel=true®ionId=-1&adults=2) This weekend [Oct. 17 - Oct. 19](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=2527687&PinnedHotelID=2527687&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-17&endDate=2025-10-19&selected=2527687&PinnedHotelID=2527687&HadPinnedHotel=true®ionId=-1&adults=2) Next weekend [Oct. 24 - Oct. 26](https://www.expedia.ca/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=2527687&PinnedHotelID=2527687&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-24&endDate=2025-10-26&selected=2527687&PinnedHotelID=2527687&HadPinnedHotel=true®ionId=-1&adults=2) All rooms 1 bed 3+ beds Showing 3 of 3 rooms ![Iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/3000000/2530000/2527700/2527687/dd9b1d4a.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Single Room ### Highlights Private bathroom Satellite channels Daily housekeeping - 161 sq ft - Sleeps 1 - 1 Twin Bed ![Iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/3000000/2530000/2527700/2527687/f594f2b9.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Double Room ### Highlights Private bathroom Satellite channels Daily housekeeping - 183 sq ft - Sleeps 2 - 1 Double Bed ![Iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/3000000/2530000/2527700/2527687/dc1a8132.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Triple Room ### Highlights Private bathroom Satellite channels Daily housekeeping - 215 sq ft - Sleeps 3 - 3 Twin Beds ## You may also like Ad ![Courtyard](https://images.trvl-media.com/lodging/77000000/76270000/76265700/76265606/495cdf60.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### The Leo Grand Innere Stadt - Free WiFi - Air conditioning - Breakfast available - Business services 9.8 Exceptional 529 reviews CA $423 CA $477 total includes taxes & fees Nov 10 - Nov 11 [](https://www.expedia.ca/Vienna-Hotels-The-Leo-Grand.h76265606.Hotel-Information?chkin=2025-11-10&chkout=2025-11-11&rm1=a2®ionId=178316&destination=Vienna (and vicinity)&destType=MARKET&latLong=48.21311,16.36434&searchId=afbe995b-7a3f-406c-b85a-88242a72a518&top_cur=CAD) Ad ![Suite, 1 Bedroom, Terrace, City View](https://a.travel-assets.com/media/meso_cm/PAPI/Images/hotels/1000000/930000/922400/922305/61fa4df2_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Le Méridien Wien Innere Stadt - 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More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FVienna-Hotels-Hotel-Cyrus.h2527687.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FVienna-Hotels-Hotel-Cyrus.h2527687.Hotel-Information) ## About the area ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C48.18025%2C16.37371&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=J51au4BuQOnS1fSob6WclALFRng=) Laxenburger Straße 14, Vienna, Vienna, 1100 #### What's nearby - Belvedere - 14 min walk - 1.2 km - Naschmarkt - 4 min drive - 2.4 km - Vienna State Opera - 4 min drive - 2.8 km - St. Stephen's Cathedral - 6 min drive - 3.8 km - Vienna Christmas Market - 6 min drive - 3.8 km #### Getting around - Keplerplatz U-Bahn - 2 min walk - Vienna Central Station - 8 min walk - Vienna International Airport (VIE) - 25 min drive #### Restaurants - ‪Ferhat Döner - ‬3 min walk - ‪McDonald's - ‬3 min walk - ‪Columbus Bräu - ‬4 min walk - ‪Günay Restaurant - ‬5 min walk - ‪Akakiko - ‬5 min walk ## About this property ### Hotel Cyrus Hotel near Belvedere Near Vienna State Opera, Hotel Cyrus provides everything you need. Guests can connect to free in-room WiFi. Other perks include: - Multilingual staff, tour/ticket assistance, and an elevator - A 24-hour front desk and luggage storage Room features All guestrooms at Hotel Cyrus have amenities such as free WiFi. Other conveniences in all rooms include: - Bathrooms with showers and free toiletries - Cable channels and daily housekeeping ## Similar properties ![Full-size fridge, microwave, stovetop, dishwasher](https://images.trvl-media.com/lodging/116000000/115960000/115959200/115959113/eb156b88.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Short Residence Hostel Vienna Meidling - Free WiFi - Soundproof rooms - Microwave - Kitchen 8.0 Very good 1 review CA $64 CA $72 total includes taxes & fees Oct 13 - Oct 14 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-13&endDate=2025-10-14&selected=115959113&PinnedHotelID=115959113&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/103000000/102240000/102232000/102231925/991326a2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Space Home Apartment - Central Station Margareten - Free WiFi - Air conditioning 7.4 Good 6 reviews CA $77 CA $87 total includes taxes & fees Oct 26 - Oct 27 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-26&endDate=2025-10-27&selected=102231925&PinnedHotelID=102231925&HadPinnedHotel=true®ionId=-1&adults=2) ![Shared Dormitory](https://images.trvl-media.com/lodging/90000000/89970000/89960500/89960476/a534051f.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Space Home Apartment - Prater Leopoldstadt - Free WiFi - Housekeeping 7.6 Good 30 reviews CA $77 CA $87 total includes taxes & fees Oct 26 - Oct 27 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-26&endDate=2025-10-27&selected=89960476&PinnedHotelID=89960476&HadPinnedHotel=true®ionId=-1&adults=2) ![Daily continental breakfast (EUR 14 per person)](https://images.trvl-media.com/lodging/45000000/44340000/44337100/44337005/b2f62807.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Campanile Vienna South Favoriten - Pet-friendly - Free WiFi - Air conditioning - Breakfast available 8.4 Very good 336 reviews CA $85 CA $96 total includes taxes & fees Oct 19 - Oct 20 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-19&endDate=2025-10-20&selected=44337005&PinnedHotelID=44337005&HadPinnedHotel=true®ionId=-1&adults=2) ![Shared kitchen](https://images.trvl-media.com/lodging/114000000/113820000/113816400/113816353/f4d242e7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Cozy 2BR Apt Sleeps 6 Direct City Access Liesing - Free WiFi CA $55 CA $62 total includes taxes & fees Oct 13 - Oct 14 [](https://www.expedia.ca/Hotel-Search?startDate=2025-10-13&endDate=2025-10-14&selected=113816353&PinnedHotelID=113816353&HadPinnedHotel=true®ionId=-1&adults=2) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - No onsite parking available ### Conveniences - 24-hour front desk - Luggage storage ### Guest services - Housekeeping (daily) - Multilingual staff - Tour and ticket assistance ### Accessibility - Elevator ### More - 1 building - 3 floors ## Room amenities ### Bathroom - Free toiletries - Hair dryer (on request) - Private bathroom - Shower - Towels provided ### Entertainment - Cable/satellite channels ### More - Iron/ironing board on request ## Policies ### Check-in Check-in start time: noon; Check-in end time: 5:30 AM Minimum check-in age: 18 ### Check-out Check-out before 11 AM ### Special check-in instructions Front desk staff will greet guests on arrival at the property ### Access methods Staffed front desk ### Pets Pets stay free Service animals are welcome ### Children and extra beds Children are welcome Children up to the age of 5 years can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts major credit cards ### Property is also known as Birg-Cyrus Birg-Cyrus Hotel Birg-Cyrus Hotel Vienna Birg-Cyrus Vienna Birg Cyrus Hotel Vienna Hotel Birg Cyrus Hotel Cyrus Vienna Hotel Cyrus Cyrus Vienna Hotel Cyrus Hotel Hotel Cyrus Vienna Hotel Cyrus Hotel Vienna ## Frequently asked questions ### Is Hotel Cyrus pet-friendly? > Yes, pets are allowed at this property. ### How much is parking at Hotel Cyrus? > Hotel Cyrus doesn't offer parking. ### What time is check-in at Hotel Cyrus? > Check-in start time: noon; Check-in end time: 5:30 AM. ### What time is check-out at Hotel Cyrus? > Check-out is at 11 AM. ### Where is Hotel Cyrus located? > Located in Favoriten, this hotel is 0.8 mi (1.4 km) from Belvedere and within 3 mi (5 km) of Vienna State Opera and Vienna Christmas Market. St. Stephen's Cathedral and Prater are also within 3 mi (5 km). Keplerplatz U-Bahn and Columbusplatz Tram Stop are within a 5-minute walk. ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Hotel Cyrus Reviews 5.0 All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) 10 - Excellent 7 8 - Good 37 6 - Okay 49 4 - Poor 40 2 - Terrible 64 ### 4.8/10 Cleanliness ### 5.2/10 Staff & service ### 4.4/10 Property conditions & facilities ### 2/10 Terrible #### Verified traveller Mar 25, 2018 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Worst ,worst,worst Are you making a joke of me?I never,but never will make another reservation on your site.I wrote a letter to you sbout what happened,but you didn't care,I will advice all my friends not to travel with you. ##### Verified traveller ### 2/10 Terrible #### Johny, Mecklenburg Jan 12, 2018 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Abstand! Vor dem "Hotel" angekommen hatten wir die Hoffnung, dass das Zimmer nicht so aussieht wie der Eindruck von außen vermuten lässt. Doch drinnen war es schlimmer als angenommen. Flair einer Erziehungseinrichtung.... Fließen begrüßen einem beim Einstieg. Rundum dreckiges Äußeres. Dreckige Fugen, schlechte Verkleidung, Blutfleck und Haare auf der Bettwäsche. Müll des Vorgängergs oder Vorvorgängers in der Dusche und Schränken... Angefangene Seifen.... Schmutzige Toilette und kaputter Spühlkasten. Bei Betätigung der Spülung fiel diese ständig ab. Dusche und Schreibtisch dreckig. Durchgelegene Matratze von der ich Rückenschmerzen bekam. Zimmer zur Straßenseite,daher war es auch sehr laut. Zudem war es im Zimmer unglaublich heiß, trotz abgeschalteter Heizungen...man hat es nur mit offenem Fenster im Zimmer aushalten können....Haben uns auch gar nicht getraut, etwas auf den Schreibtisch abzustellen, da dieser bei der kleinsten Bewegung zum Zusammenbrechen wirkte.... Das Hotel erinnerte uns an den Film Hoste...l. Dieses Hotel muss man sich wirklich nicht antun. ##### Johny Stayed 3 nights in Dec 2017 ### 2/10 Terrible #### Jan Dec 18, 2017 Disliked: Cleanliness, property conditions & facilities, room comfort #### Något som jag aldrig skulle rekommendera till nån. Checkade ut omgående och lämnade hotellet efter vi sätt "rummet" - kunde inte tänka mig att bo en enda natt - blev erbjuden ett annat boende i en andra ända av Wien men detta var inte möjligt för oss. Rummet var belägen i en total mörk korridor - belysningen i korridoren fungerade. Två lampor fungerade hjälpligt av cirka ett dussin möjliga lampor i rummet. Ägaren verkade vara medvetande om det bedrövliga skicket - och i mitt fall är detta det sämsta "hotell" av tusentals som jag har upplevt under mina 66 år. Hoppas inte vi eller någon annan får uppleva något liknade. Räknar med att jag ska få mina pengar tillbaka. ##### Jan Stayed 5 nights in Dec 2017 ### 2/10 Terrible #### Tobias, Schweiz Dec 18, 2017 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nicht empfehlenswert! Überall schimmel, unangenehmer geruch im zimmer, Kackerlacken auf dem Boden, Ganze Haarbäuschel in der Dusche! ##### Tobias Stayed 2 nights in Dec 2017 ### 8/10 Good #### Zeljko Dec 17, 2017 Liked: Cleanliness, staff & service, room comfort ##### Zeljko Stayed 1 night in Dec 2017 ### 4/10 Poor #### Sherry, Wisconsin Dec 17, 2017 Disliked: Cleanliness, property conditions & facilities, room comfort #### Under renovation or should be I booked this because it was close to a subway station and I would not need to change trains to get to my meeting for the week. I wanted something inexpensive because I would only be in the room to sleep. The room was very hot and the radiators could not be controlled. The window was easy to open. The window was well insulating and it blocked most of the traffic noise at night. There was no room service, but I probably could have asked for more toilet paper. It was an interesting place to stay in Vienna. There are inexpensive shops and restaurants by the U-bahn station. I would stay there again to save money for the opera, but likely not for four nights. ##### Sherry Stayed 4 nights in Dec 2017 ### 8/10 Good #### Sergei Dec 12, 2017 Liked: Staff & service Disliked: Cleanliness #### Нормально для непритязательных Минусы- обшарпано, прокурено, поломанный свет, слабый вайфай. Зато номер просторный и даже есть холодильник! С учетом близости вокзала и доступности центра, вполне нормально. ##### Sergei Stayed 5 nights in Dec 2017 ### 2/10 Terrible #### Rudolf Dec 10, 2017 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Strašný hotel Po příjezdu v 15h nebyl pokoj připravený, museli jsme čekat. Pokoj byl zanedbaný, zařízení v koupelně dost rozbité. Lůžkoviny načichlé kouřem, nebyli jsme si jisti, zda jsou vůbec převlečené, podobně to bylo i s ručníky. ##### Rudolf Stayed 1 night in Dec 2017 ### 2/10 Terrible #### darkflame, bayern Dec 5, 2017 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Horrifing experience The hotel is not called Cyrus anymore...it's Syrus. The hotel has not been renovated for years. The fotos have nothing to do with the hotel/hostel. We bokked two nonsmoker rooms...all were smoking rooms and stinked. They clean every day, but i did not see the effect of it. We paid(our msitake) and did not recieve a reciept. First night, a boiler poped and filled the flor with water and we were without warm water, heating or power. One room had no tv, the mirror was hanging from a frame with ducktape, and the reclinig chair inside was tworn to pieces. The other room had the sink in the hallway and was not fixed and fell a couple of time and there was water comming out everytime you washed. One bed was lacking a foot(10cm) and my friend could barely sleep because any movement tilted the bed. The matrace had a hole under it and felt like sleeping in a hole. Everything is falling apart! The most horrible experience. Please that this HOSTEL of the website! ##### darkflame Stayed 3 nights in Nov 2017 ### 2/10 Terrible #### Marianne Dec 4, 2017 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Horrible L'hôtel n'a pas pu nous donner de chambre car il était overbooké. ##### Marianne Stayed 1 night in Nov 2017 ### 4/10 Poor #### Peter Dec 4, 2017 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort ##### Peter Stayed 1 night in Oct 2017 ### 2/10 Terrible #### LS-Smart Kft Nov 26, 2017 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Night mare No heating, they brought in a portable radiator not freeze to death. Literally no cover on the beds and they could not even give one. ![](https://a.travel-assets.com/ugc/hotel-reviews/s1133-p85eb0020-d28a-11e7-b6cb-1eb89250cf09-original.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/s1306-p85f5d590-d28a-11e7-b6cb-1eb89250cf09-original.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/s1319-p866a9060-d28a-11e7-b6cb-1eb89250cf09-original.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ![](https://a.travel-assets.com/ugc/hotel-reviews/s1589-p85cf88e0-d28a-11e7-b6cb-1eb89250cf09-original.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### LS-Smart Kft Stayed 1 night in Nov 2017 ### 2/10 Terrible #### Verified traveller Nov 19, 2017 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Katastrophaler Aufenthalt... nicht zu empfehlen! In einer sowieso schon sehr dürftigen und runtergekommenen Rezeption empfangen, wusste sich der werte Kollege vor Ort erst einmal selber nicht ganz zu helfen. Nachdem wir über den engen Aufzug, der auch schon bessere Tage gesehen hatte, zu unserem Zimmer gebracht wurden, haben wir aber erst einmal unser blaues Wunder erlebt. Im Folgenden eine kurze Übersicht: Negatives: - Allgemein unangenehmst verdreckte Zimmer - "Möbiliar" ist fast außeinander gefallen - Wer sich getraut hat, auf die Toilette zu setzen (die erstmal von den ganzen Haaren und Schmutz bereingt werden musste), durfte das nicht mit zu viel Schwung machen, da sich das ganze WC verschoben hat. Konsequenz war, dass das halbe Wasser anstatt im Klo auf den Boden geflossen ist - Schimmel in jeder Ritze und Kante - Nicht Staub, sondern Dreck auf den wenigen benutzbaren Ablageflächen - Dreck und haufenweise Haare in Waschbecken, Dusche und allgemein im Zimmer - Wände mit Löchern, herausstehende Nägel, etc. - Ins Bett konnte man sich erst mit 1,5 Promille und mit langen Klamotten unbesorgt legen, zumindest waren dann die diversen Flecken auf Matratze & Co. nicht mehr so abschreckend - Unfreundliches Personal Positives: - Seife und Duschgel waren industriell, insofern safe. Duschen hat man sich da ohne vorige Impfungen aber sowieso nicht wollen. Fazit: Von dem 3\*-Hotel Cyrus raten wir dringendst ab. Tut euch was gutes und nehmt 10€ mehr pro Nacht auf euch, bevor ihr euch diese Absteige antut. ##### Verified traveller Stayed 1 night in Nov 2017 ### 2/10 Terrible #### Caroline Oct 30, 2017 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Das ist eine Absteigeunterkunft Das ist eine Absteigeunterkunft. Es stinkt und ist voll dreckig . Das war eine voll eklige Erfahrung die ich je in einem Hotel gemacht habe. Einzelzimmer hat 47 Euro gekostet. Das ist eine bodenlose Unverschämtheit. Nie wieder möchte ich meine Füße da reinsetzen. ##### Caroline Stayed 4 nights in Oct 2017 ### 8/10 Good #### Verified traveller Oct 27, 2017 Liked: Staff & service ##### Verified traveller Stayed 2 nights in Oct 2017 ### 6/10 Okay #### Verified traveller Oct 12, 2017 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort Jobban hasonlít egy munkásszállóhoz ##### Verified traveller Stayed 1 night in Sep 2017 ### 2/10 Terrible #### Verified traveller Oct 11, 2017 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Vol geboekt Ondanks dat we al ruim van te voren geboekt hadden en daarbij aangegeven hadden dat we een late aankomst zouden hebben, kregen we te horen dat het hotel volgeboekt was en er geen plaats was voor ons. We werden met een taxi naar een ander hotel gestuurd en er werd ons verzekerd dat daar plaats was en we niks hoeft te betalen. Daar aangekomen bleek dat het hotel ook vol zat. Naar veel buitenlands gediscuseerd werden we weer in taxi gezet met een personeels lid van het hotel en werden we naar een of ander appartement gebracht waar het leek alsof er vluchtelingen verbleven. Er stonden alleen twee bedden op het kamertje en toilet en douche moesten we delen met de bewoners. De volgende dag konden we wel inchecken in het tweede hotel, hierbij werd gezegt dat we toch voor drie nachten moesten betalen. Wat we niet gedaan hebben omdat we bij boeking al betaald hadden. Dit werd uiteindelijk geaccepteerd. We kregen nog wel een ontbijtje aangeboden tijdens het wachten op de hotelkamer. Helaas is tijdens ons verblijf van 3 dagen geen enkele keer de kamer schoongemaakt en kregen we ook geen schone handdoeken, hier hebben we uiteindelijk zelf om moeten vragen. Al met al een zeer slechte ervaring. ##### Verified traveller Stayed 4 nights in Oct 2017 ### 2/10 Terrible #### Eva , Barcelona Oct 9, 2017 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Horrible, nada recomendable. Cuando llegamos al hotel, éste transmitía mal ambiente desde el principio. El recepcionista muy desaliñado, no tenía localizada nuestra reserva y nos dijo de pagar una cantidad que no era la que decía nuestra reserva. Pagamos la cantidad correcta, pero cuando nos enseñó la habitación, ésta estaba con el suelo lleno de agua, sucia y con sólo una cama pequeña (cuando habíamos solicitado una doble). Volvimos a recepción para exigir un cambio de habitación, ya que no era lo que habíamos contratado, y además estaba sucia. El recepcionista nos dijo que nos debíamos esperar a que limpiaran otra habitación que aún estaba ocupada por los antiguos clientes. Hartos de esperar, y viendo las malas expectativas que nos transmitía este hotel, decidimos que nos devolviera el dinero e ir en busca de otro más confortable y más limpio. El recepcionista no puso ningún impedimento, y con cara de resignación nos dijo "this is a problem hotel", y sin más dilación, nos fuimos de ese lugar tan tróspido. ##### Eva Stayed 2 nights in Oct 2017 ### 2/10 Terrible #### Verified traveller Oct 5, 2017 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Kakerlaken Plage Dieses "Hotel" gehört geschlossen! Wegen dem Preis war ich auf alles vorbereitet: wackelnde Schränke, alter Boden, mangelnde Sauberkeit, sogar etwas Mief. Aber was mich da erwartet hat, habe ich nie im Leben erwartet: Der Boden hat komplett geklebt, das ganze Zimmer hat nach Kanalisation gestunken, wegen dem dreckigen Bad. Und das schlimmste: überall Kakerlaken. Das darf nicht sein in Wien oder in irgendeiner anderen Stadt in Europa. Ekelhaft. Storniert, solange ihr stornieren könnt. Für 10€ mehr gibt es verglichen dazu richtigen Luxus in Wien. Ich habe mich entschieden dort keine einzige Nacht zu verbringen. ##### Verified traveller Stayed 2 nights in Oct 2017 ### 2/10 Terrible #### yo, München Oct 2, 2017 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Horror Alles nur schmutzig,ekelerregend,Tisch,Bett kaputt,Dusche kaltes Wasser...nur Kakerlaken haben gefehlt....Horror! ##### yo Stayed 2 nights in Sep 2017 ### 2/10 Terrible #### Verified traveller Oct 1, 2017 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Isis Prison In Vienna I've traveled the world and have seen some bad accommodations, but this was truly scary. The minute I checked in I tried calling Expedia and waited for 45 minutes until I gave up. So, I doubt they will allow this to post. The area is really, really, really scary. Checkin area dirty and smelly, filthy, no English. Hallways under construction, exposed everything, no light in hallway, used phone light to find room. Bad smell everywhere. Shoes were sticking to room floor, room hadn't been cleaned well, exposed electrical wiring, fleas in bed, itching all night, took them with me on the rest of my trip, entire room falling apart and dirty everywhere. Again, I can't imagine Expedia allowing this review. The price was $77, which was criminal. ##### Verified traveller Stayed 1 night in Sep 2017 ### 4/10 Poor #### Stefan Sep 30, 2017 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Grease hole One of the dirtiest hotels I've ever stayed in, and I've stayed in some greasy hotels. ##### Stefan Stayed 1 night in Sep 2017 ### 2/10 Terrible #### Andrea Sep 18, 2017 Disliked: Staff & service, property conditions & facilities #### Disorganizzati. Sono arrivato alle 21.00 all'hotel. Nessuno alla reception. Dopo 30 minuti si presenta il receptionist e mi dice che l'hotel è al completo. Faccio notare che la prenotazione è prepagata. Mi dicono di non preoccuparmi che mi spostano in un altro hotel di loro proprietà. Passano altri 30 minuti. Mi chiamano un taxi CHE MI SONO DOVUTO PAGARE per spostarmi dalla parte opposta della città (non di mio gradimento). Sono arrivato in camera alle 23.00. Chiedo a hotels.com di restituirmi i 15€ del taxi (di cui ho regolare ricevuto). ##### Andrea Stayed 2 nights in Sep 2017 ### 2/10 Terrible #### Al, England Sep 3, 2017 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Just Awful The first room we got put in the door handle came off as we opened the door, there was no head on the shower, or working light in the bathroom for that matter. We complained and got put in a different room. The second room was slightly better but still very grotty. The shower would only be either unbearably boiling hot or unbearably freezing cold, with no middle ground, making washing quite a difficult task. The room had drawers with cigarette ash and butts left in, despite there being no smoking signs both in the room and hallway. It seemed that the rooms dont ever get properly cleaned. From the strong smell of smoke seeping into our room at night and also along the hallways during the day it seems that many of the guests were smoking in their rooms. Including marijuana smoke at before 10am when we were checking out. Even if you're on a budget, you can find far better cheap alternatives than this. The staff were not helpful, the rooms were awful and the fellow guests all seemed as if they were permanent residents not people visiting Vienna. ##### Al Stayed 1 night in Aug 2017 ### 2/10 Terrible #### Verified traveller Aug 20, 2017 Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort totally will not recommend this hotel, very far from what int he hotel description, room is very dirty, no lock, when we reach the hotel they fixing the room door lock but still they never fix properly, don't feel safe and secure, the location is quite ok can walk to the nearest train station, the toilet is very dirty looks like nver clean for long not comfortable to use, no aircon and no electrifan inside the room, definitely will not recommend, although its quite cheap but still not worth it. ##### Verified traveller Stayed 1 night in Aug 2017 ## Expedia's Latest Trends ### Hotels > [Hotel Josefshof am Rathaus](https://www.expedia.ca/Vienna-Hotels-Hotel-Josefshof-Am-Rathaus.h443505.Hotel-Information) > > [Miiro Palais Rudolf](https://www.expedia.ca/Vienna-Hotels-Miiro-Palais-Rudolf.h19589.Hotel-Information) > > [Hotel Kaiserhof Wien](https://www.expedia.ca/Vienna-Hotels-HOTEL-KAISERHOF-WIEN.h4006.Hotel-Information) > > [Hotel Am Konzerthaus - MGallery Collection](https://www.expedia.ca/Vienna-Hotels-Hotel-Am-Konzerthaus-Vienna-MGallery.h10090.Hotel-Information) > > [NH Wien Belvedere](https://www.expedia.ca/Vienna-Hotels-NH-Wien-Belvedere.h571206.Hotel-Information) > > [ANDAZ VIENNA AM BELVEDERE, BY HYATT](https://www.expedia.ca/Vienna-Hotels-Andaz-Vienna-Am-Belvedere-A-Concept-By-Hyatt.h34572779.Hotel-Information) > > [Hotel Stefanie](https://www.expedia.ca/Vienna-Hotels-Hotel-Stefanie.h21541.Hotel-Information) > > [Vienna Marriott Hotel](https://www.expedia.ca/Vienna-Hotels-Vienna-Marriott-Hotel.h4075.Hotel-Information) > > [Living Hotel an der Oper](https://www.expedia.ca/Vienna-Hotels-Living-Hotel-An-Der-Oper.h3089668.Hotel-Information) > > [Hotel Imperial, a Luxury Collection Hotel, Vienna](https://www.expedia.ca/Vienna-Hotels-Hotel-Imperial.h352.Hotel-Information) > > [Austria Trend Hotel Savoyen Vienna](https://www.expedia.ca/Vienna-Hotels-Austria-Trend-Hotel-Savoyen-Vienna.h7797080.Hotel-Information) > > [Leonardo Hotel Vienna Schönbrunn](https://www.expedia.ca/Vienna-Hotels-Star-Inn-Hotel-Wien-Schonbrunn.h5857455.Hotel-Information) > > [Austria Trend Hotel Ananas](https://www.expedia.ca/Vienna-Hotels-Austria-Trend-Hotel-Ananas.h2737.Hotel-Information) > > [Austria Trend Hotel Europa Wien](https://www.expedia.ca/Vienna-Hotels-Austria-Trend-Hotel-Europa-Wien.h4528.Hotel-Information) > > [Le Méridien Wien](https://www.expedia.ca/Vienna-Hotels-Le-Meridien-Wien.h922305.Hotel-Information) > > [Hilton Vienna Park](https://www.expedia.ca/Vienna-Hotels-Hilton-Vienna-Park.h1103.Hotel-Information) > > [Hotel Beethoven Wien](https://www.expedia.ca/Vienna-Hotels-Hotel-Beethoven-Wien.h3979.Hotel-Information) > > [Hotel Am Parkring](https://www.expedia.ca/Vienna-Hotels-Hotel-Am-Parkring.h19610.Hotel-Information) > > [The Social Hub Vienna](https://www.expedia.ca/Vienna-Hotels-The-Social-Hub-Vienna.h44986621.Hotel-Information) > > [InterContinental Vienna by IHG](https://www.expedia.ca/Vienna-Hotels-InterContinental-Vienna.h9933.Hotel-Information) > > [The Ritz-Carlton, Vienna](https://www.expedia.ca/Vienna-Hotels-The-Ritz-Carlton.h5308703.Hotel-Information) > > [Grand Hyatt Baha Mar](https://www.expedia.ca/Nassau-Hotels-Grand-Hyatt-Baha-Mar.h7779293.Hotel-Information) > > [Hotel Bristol, a Luxury Collection Hotel, Vienna](https://www.expedia.ca/Vienna-Hotels-Hotel-Bristol.h21197.Hotel-Information) > > [Steigenberger Hotel Herrenhof](https://www.expedia.ca/Vienna-Hotels-Steigenberger-Hotel-Herrenhof-Wien.h2097988.Hotel-Information) > > [Hotel Regina](https://www.expedia.ca/Vienna-Hotels-Hotel-Regina.h21066.Hotel-Information) ### Flights > [Flights from Pearson Intl. to TYO-All Airports](https://www.expedia.ca/lp/flights/yyz/tyo/toronto-to-tokyo) > > [Flights from Vancouver (YVR) to Calgary (YYC)](https://www.expedia.ca/lp/flights/yvr/yyc/vancouver-to-calgary) ### Cars > [Car rentals in Toronto](https://www.expedia.ca/Car-Rentals-In-Toronto.d178314.Car-Rental-Guide) ### Packages > [Europe Vacations](https://www.expedia.ca/Europe.d6022967.Destination-Travel-Guides)