"I arrived and there was nobody to help at reception. The owner was at the beach. When she arrived back 15 mins later, I was told I had to pay an extra 20 euros because we were 1 adult and 2 children…. Even though I had booked for the correct number of people. I paid her the 20 euros as I was too tired to argue.
The room only had towels, pillows and sheets for two people instead of 3. My sheet was dirty.
I was sent a feedback form that evening so I filled it in saying the check-in hadn’t...