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Reviews of Ramada Limited Downtown Vancouver

3.5 out of 5
Ramada Limited Downtown Vancouver
435 West Pender St, Vancouver, BC

Reviews

7.8

Good

Rating 10 - Excellent. 277 out of 1000 reviews" "
Rating 8 - Good. 446 out of 1000 reviews" "
Rating 6 - Okay. 193 out of 1000 reviews" "
Rating 4 - Poor. 52 out of 1000 reviews" "
Rating 2 - Terrible. 32 out of 1000 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from Guest Services on Mar 19, 2021
Thank you very much for staying with us and for your score!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2021
Response from Guest Services on Mar 16, 2021
Thank you very much for the perfect score!

4/10 Poor

Verified traveller

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I had stayed at this location on Feb 16th for the night. The surrounding areas are a little rough which is fine. However, in the room not one single electrical outlet worked and I tried ALL OF THEM. Was unable to charge phone or do hair etc. Woke up with two bites on my face, i’m not sure if that was from the sheets or the pillows. Was extremely disappointing.
Stayed 1 night in Feb 2021
Response from Guest Services on Feb 28, 2021
Dear Guest, In regards to your bites, this is something we take very seriously. Our pest control company inspects all guest's rooms and the entire building regularly and our housekeeping team also inspects rooms on a daily basis. Furthermore, we haven't had an issue with outlets before and we will look into this issue for the room that you actually stayed in. Could you please contact us so that we can discuss this matter further. Thank you,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the uniqueness of the property. I loved its history. The rooms are a little small but that added to its charm. They were definitely adequate size. The staff were outstanding!! They take pride in their property!!!
Stayed 1 night in Feb 2021
Response from Guest Services on Feb 19, 2021
Dear Guest, Thank you very much for your perfect score and wonderful feedback! Thank you for noticing that we all take pride in our service and want our guests to feel like it's their home away from home. We look forward to welcoming you again!

10/10 Excellent

Audrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from Guest Services on Feb 8, 2021
Thank you very much for your perfect score! Please come and visit us again!

10/10 Excellent

Oyun-Erdene

Liked: Cleanliness, staff & service
The stay was amazing
Stayed 14 nights in Dec 2020
Response from Guest Services on Jan 12, 2021
Thank you very much for the perfect score! We are pleased that you enjoyed staying with us. We will share your kind comments with our staff and we hope to welcome you back in the future!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Very friendly and helpful staff. Quiet comfortable rooms!
Stayed 1 night in Dec 2020
Response from Guest Service on Dec 19, 2020
Thank you very much for the perfect score. Please come and visit us again soon!

6/10 Okay

Brooklynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2020
Response from Guest Services on Dec 16, 2020
Thank you for your recent stay at our hotel and your score, Brooklynn. We hope to have the opportunity to serve you again in the future.

10/10 Excellent

Shanice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing quarantine stay
It was great! Even though I was in quarantine. The front desk staff were very friendly and accommodating over the phone. Big shout out to Paul! Fantastic service!
Stayed 14 nights in Nov 2020
Response from Guest Services on Dec 16, 2020
Thank you very much for staying with us and your PERFECT score, Shanice!! We hope that you start enjoying your life in Vancouver after 14 days of quarantine. It was truly a pleasure having you with us and we look forward to welcoming you back in the future!

10/10 Excellent

Diane M.

Liked: Cleanliness
Great value, convenient location
Good
Stayed 1 night in Nov 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Oct 2020
Response from Guest Services on Nov 5, 2020
Thank you for staying with us. We’re sorry your experience didn’t match your expectations. We would like the opportunity to investigate your feedback further.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2020
Response from Guest Services on Oct 25, 2020
Thank you very much for the perfect score. Please come and visit us again soon!

8/10 Good

peace1st, Canada

Travelled with group
Liked: Staff & service
managers are great, one staff drove me crazy. Room is fine but was damp. Location is great. Can hear siren many time.
Stayed 4 nights in Oct 2020
Response from Guest Services on Oct 22, 2020
Dear peace1st, Thank you very much for staying with us and taking the time to leave your review. I'm very sorry to hear about the damp room and you had an issue with one of our staff members. I would like to hear about this further if you could contact the hotel and ask for Chiemi, the Guest Services Manager. Thank you again for your feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2020
Response from Guest Services on Oct 22, 2020
Thank you very much for the perfect score. We hope to welcome you back in the future!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
I don’t have anything good to say about this property,but few dollars cheaper then other places
Stayed 2 nights in Oct 2020
Response from Guest Services on Oct 22, 2020
Thank you very much for staying with us and the perfect score!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very close to Gastown. Good rate, clean and comfy bed. There are some characters around this neighborhood but overall felt safe and walking distance everything you could want.
Stayed 1 night in Sep 2020
Response from Guest Services on Oct 22, 2020
We truly appreciate your feedback! It looks like you enjoyed our centralized location. We look forward to welcoming you back in the future!

10/10 Excellent

Verified traveller

Stayed 3 nights in Sep 2020
Response from Guest Services on Oct 10, 2020
Thank you very much for your perfect score! Please come and stay with us again!

10/10 Excellent

Verified traveller

Stayed 3 nights in Sep 2020
Response from Guest Services on Oct 1, 2020
Thank you very much for the perfect score. Please come and visit us again soon!

10/10 Excellent

Kiana, Alberta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying at the Ramada Limited in Vancouver was an absolute pleasure. The staff there really made our trip delightful. You will be amazed by their amazing hospitality. Paul and Leo were both so wonderful to us. They were extremely helpful, kind, and welcoming and never hesitated to make sure we had everything we needed. Highly recommend staying at this hotel!
Stayed 5 nights in Sep 2020
Response from Guest Services on Sep 23, 2020
Dear Kiana, Thank you so much for staying with us and sharing your comments. We are delighted to hear our staff have made your stay so wonderful!! We are always happy to help our guests and want our guests to feel like it's their home away from home! We appreciate your fantastic comments and will ensure to pass these on to Paul and Leo. Thank you again for your feedback. Please come and visit us again!

6/10 Okay

Verified traveller

Liked: Staff & service
Breakfast was alright. Nothing special. Hotel is decent. Good place if you can get it on the cheap
Stayed 3 nights in Dec 2019
Response from Guest Services on Sep 14, 2020
Thank you very much for staying with us and for your feedback on your recent stay with us. We look forward to welcoming you back in the future!

8/10 Good

Verified traveller

Stayed 1 night in Aug 2020
Response from Guest Services on Aug 30, 2020
Thank you very much for your score! We greatly appreciate it. We hope to welcome you back in the future!

6/10 Okay

Verified traveller

Stayed 1 night in Aug 2020
Response from Guest Services on Aug 27, 2020
Thank you for the score. We hope to see you again!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente and friendly staff! Strategic location for downtown/Gastown area
Stayed 1 night in Aug 2020
Response from Guest Services on Aug 16, 2020
Thank you for staying with us and the perfect score! We're happy to hear you were able to take advantage of our centralized location. Also, thank you for understanding the COVID-19 restrictions during your stay. We hope to welcome you back in the future!

10/10 Excellent

Dylan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My girlfriend and I had an awesome stay here for a couple of days after our flight back to Australia was cancelled. The hotel is in a great spot, super clean and the rooms are great value for money. But most of all, Paul on the front desk is an absolute legend and was happy to help us in any way he could!
Stayed 2 nights in Aug 2020
Response from Guest Services on Aug 16, 2020
Thank you very much for sharing your review, Dylan. We are so pleased to see you had a wonderful stay and thank you for your fantastic comments to our staff members! We believe that you are back in Australia now and self-quarantining. We wish you all the best and please stay safe!

6/10 Okay

Asher

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2020
Response from Guest Services on Aug 5, 2020
Dear Asher, Thank you very much for staying with us. We are sorry that we had to move you to the other room late at night. We hope to have the opportunity to serve you again in the future to leave you with a better experience.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2020
Response from Guest Services on Aug 4, 2020
Thank you very much for the perfect score, Richard! We look forward to welcoming you again and thank you for your continued support!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, nice shower, very nice/accommodating staff.
Stayed 1 night in Jul 2020
Response from Guest Services on Jul 21, 2020
Thank you for your great review! We're happy to hear that you enjoyed your stay with us. We hope to welcome you back in the near future!

8/10 Good

smfaulkner, Calgary, AB

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick and easy booking. Hotel was able to give us a room change and staff were extremely helpful. Sanitizers at door, lobby, elevator, room etc. Room was clean. This is a less expensive hotel and was exactly what you pay for. Offered a bagged breakfast.
Stayed 2 nights in Jul 2020
Response from Guest Services on Jul 14, 2020
Dear smfaulkner, Thank you for taking the time to post this wonderful review regarding your experiences. I'm delighted to hear that our staff is extremely helpful! On behalf of the entire team, we are certainly looking forward to welcoming you back in the very near future.

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The guest service extremely rude, location is discussing so many people using drugs in the door of the hotel, hotel smells so badly
Stayed 1 night in Jun 2020
Response from Guest Services on Jul 1, 2020
We value you taking the time to review our hotel and we apologize that we didn't meet your expectations.

8/10 Good

Verified traveller

No
Stayed 1 night in Jun 2020
Response from Guest Services on Jun 28, 2020
Thank you for staying with us and the score. We look forward to welcoming you again!

10/10 Excellent

Bks, Manitoba

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great hotel. Clean and the staff was fantastic. The area is a little sketchy at night but I didn’t feel unsafe. I’d stay again.
Stayed 5 nights in Jun 2020
Response from Guest Services on Jun 14, 2020
Thank you very much for your wonderful review, Bks! Very happy to hear that you will be staying with us again when you return to Vancouver. We are looking forward to having you back!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for comfort!
Location nearby the DTES can be intimidating for some (likely to walk past homeless and/or opioid dependence out-patients along Pender St). Though the cleanliness of the room was good, its furnishings are dated, and not quite the right size fitting the space: the dresser that places the TV is too big, and partially blocks access to the coat rack + luggage nook. Pandemic conditions 'free breakfast' was a brown bag consisting of a toddler's portion sized combo: a juice box, a granola bar, and a fruit cup. Comparatively in Downtown, it's about another CAD $50 more expensive to stay at a better 3-star hotel, and $20 less expensive to stay at a smaller 2-star hotel.
Stayed 1 night in May 2020
Response from Guest Services on Jun 3, 2020
Thank you for commenting on your recent stay with us. Your feedback is extremely important as it enables us to continually improve our service and especially, we just re-opened the hotel after the closure due to the COVID-19. We have shared your review with our entire team and will use it as a learning moment. We hope to have the opportunity to serve you again in the future to leave you with a better experience. Sincerely,

8/10 Good

A., Houston

Liked: Cleanliness, staff & service
Centrally locates which makes it a great location to restaurants and activities!
Stayed 3 nights in Mar 2020
Response from Guest Services on Mar 19, 2020
Thank you for your great review. We're happy to hear you were able to take advantage of our centralized location! We hope to welcome you back in the future!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020
Response from Guest Services on Mar 19, 2020
Thank you very much for the perfect score. Please come and visit us again!

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
I was very unhally with the property at first. The room was tiny, bed was hard as can be. Tv remote didnt work, and it smelled like pot on the whole floor. The walls are paper thin and we had a bunch of young college partiers on the floor and we couldnt sleep. My wife is 7 months pregnant, she needs to sleep when she can. Theu moved us to another "upgraded" room. It was the same excrpt a dmall fridge and a desk. Theu did all they could to help but I would not stay here again. I dxpected kore from a Ramada, and was let down. The staff was very nice and helpful and it is located in a fantastic area. But the hotel is just too aged and the hotel saved pennies on everything from beds to the breakfast in the morning. Do your back a favor and stay elsewhere.
Stayed 2 nights in Mar 2020
Response from Guest Services on Mar 19, 2020
Thank you for sharing your review. We are committed to offering every one of our guests an exceptional stay, and we apologize that we did not do so for your visit. It was one of the most popular sports event day in Vancouver(Rugby 7) and some of our guests were little too excited about it. We are a 100 years old building and our rooms walls are thinner than some newer buildings.We are very sorry for the troubles caused by the noise and everything.Thank you again for your feedback.

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020
Response from Guest Services on Mar 13, 2020
Thank you very much for staying with us and your feedback, Nancy. We hope to welcome you back in the future.

6/10 Okay

Verified traveller

Stayed 4 nights in Mar 2020
Response from Guest Services on Mar 10, 2020
Thank you very much for staying with us. We hope to welcome you back in the future.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Guest Services on Mar 10, 2020
Thank you very much for your stay and the perfect score! We look forward to welcoming you back in the future!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It worked for my needs. Would recommend more space in the bathroom to put stuff on the counter
Stayed 3 nights in Mar 2020
Response from Guest Services on Mar 10, 2020
Thank you for your feedback! Rest assured, your comment has been shared with the Building Operation Manager for review. We hope to welcome you back again!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2020
Response from Guest Services on Mar 7, 2020
Thank you very much for staying with us and your score!

8/10 Good

Viviana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Guest Services on Mar 7, 2020
Thank you very much for staying with us and your score, Viviana! We hope to welcome you back in the future.

8/10 Good

Addy, Kamloops

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the breakfast arrangement. Location quite okay. Rooms can be better for cleaning especially the rugs! Overall, pleased with my stay!
Stayed 1 night in Feb 2020
Response from Guest Services on Mar 7, 2020
We truly appreciate your feedback. We will relay your comment accordingly so that we can create better experiences for all our guests. Thank you again. We hope to welcome you back in the future.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old building charm, super convenient, clean and comfortable and quiet (on the alley side) Kind, caring, friendly staff.
Stayed 5 nights in Feb 2020
Response from Guest Services on Mar 7, 2020
Thank you very much for staying with us and the perfect score! We're happy to hear that you enjoyed your stay and are thankful for your compliment on our lovely staff. We hope to see you soon!

6/10 Okay

Verified traveller

Stayed 2 nights in Feb 2020
Response from Guest Services on Mar 7, 2020
Thank you for your stay. We look forward to welcoming you back in the future.

6/10 Okay

Verified traveller

Stayed 2 nights in Feb 2020
Response from Guest Services on Mar 7, 2020
Thank you for your stay and the score. We hope to welcome you back in the future.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
I found the location very excellent for my needs. I was surprised to find that the only window in the room was frosted and therefore there was no natural light.
Stayed 2 nights in Feb 2020
Response from Guest Services on Mar 7, 2020
Thank you very much for your feedback. We are happy to hear that the location is perfect for you. We do have rooms with a big window as well, so please let us know in advance or during your stay if you have a preference. We will try our best to accommodate you. Thank you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and rooms for the price. Staff were easy to deal with.
Stayed 1 night in Feb 2020
Response from Guest Services on Mar 5, 2020
Thank you very much for the perfect score! Please come and visit again!

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The decor and vibe was neat. Staff was friendly. Area not the best but not unsafe
Stayed 2 nights in Feb 2020
Response from Guest Services on Feb 26, 2020
We truly appreciate your feedback. We take pride in our service and want our guests to feel like it's their home away from home! We look forward to welcoming you back in the future!

8/10 Good

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was good and convenient to a lot of things in Vancouver
Stayed 3 nights in Feb 2020
Response from Guest Services on Feb 26, 2020
Thank you for staying with us and taking the time to leave your review. We're happy to hear you were able to take advantage of our centralized location. We hope to welcome you back again in the future!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Comfortable room. Nice view of the Harbour Centre Lookout from my window.
Stayed 3 nights in Feb 2020
Response from Guest Services on Feb 26, 2020
Thank you very much for your perfect score! We look forward to welcoming you again and thank you for your continued support!