In-room safe, desk, blackout drapes, iron/ironing board
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Reviews of Radisson Blu Vancouver Airport Hotel & Marina

4 out of 5
Radisson Blu Vancouver Airport Hotel & Marina
3500 Cessna Dr, Richmond, BC

Reviews

8.6

Excellent

Rating 10 - Excellent. 539 out of 1004 reviews" "
Rating 8 - Good. 279 out of 1004 reviews" "
Rating 6 - Okay. 103 out of 1004 reviews" "
Rating 4 - Poor. 55 out of 1004 reviews" "
Rating 2 - Terrible. 28 out of 1004 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Melanie

Travelled with partner
Liked: Cleanliness, staff & service
Excellent experience. We would have really benefited from the restaurant if it wasn't under renovations but that just has to be done sometimes. Overall service was fantastic and quick and will definitely stay again.
Stayed 1 night in Apr 2024
Response from Byron on May 8, 2024
Thank you for review! We hope to welcome you again soon!

6/10 Okay

Bella

Stayed 1 night in Apr 2024
Response from Kayla on May 9, 2024
Thank you for your review. Please let us know if there was anything we could have done to make your stay more enjoyable.

10/10 Excellent

REBECCA

Liked: Staff & service, property conditions & facilities
was very clean bed was very comfortable and the shower was amazing
Stayed 1 night in May 2024
Response from Byron on May 7, 2024
Thank you for review! We hope to welcome you again soon!

10/10 Excellent

Kim Irish

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were really friendly and helpful! We had a great night.
Stayed 1 night in May 2024
Response from Byron on May 4, 2024
Thank you for your review! We hope to welcome you back soon!

6/10 Okay

Holly

Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Kayla on May 5, 2024
Thank you for your review. Please let us know if there was anything we could have done to make your stay more enjoyable.

6/10 Okay

Hugh, Kelowna

Travelled with partner
Liked: Staff & service, property conditions & facilities
There was a labour dispute; so, the rooms were not properly cleaned and there was no on-site restaurant available.
Stayed 1 night in May 2024
Response from Byron on May 7, 2024
We truly apologize for the issues during your stay. As we are still undergoing renovations some of our services are limited. We understand your concerns and are working hard towards returning back to normal operations with available food services on-site. We hope to have the opportunity to welcome you back when our renovations are completed.

10/10 Excellent

Josephine

Liked: Cleanliness, staff & service, property conditions & facilities
Extremely clean. Quiet. Friendly staff. No restaurant on-site. Temporary shuttle hard to get in and out of (no step up).
Stayed 1 night in May 2024
Response from Byron on May 4, 2024
Thank you for your review! We hope to welcome you back soon!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Property is in great condition. Very welcoming check in
Stayed 1 night in May 2024
Response from Byron on May 2, 2024
Thank you for your review! We hope to welcome you back soon!

4/10 Poor

Arun

Business traveller, Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Apr 2024
Response from Byron on May 2, 2024
Thank for taking the time to submit your rating. If there is anything that we can do to make your next stay more enjoyable, please feel free to reach out to us.

6/10 Okay

Stephen

Disliked: Amenities
Stayed 1 night in Apr 2024
Response from Kayla on May 3, 2024
Thank you for your review. Please let us know if there is anything we could have done to make your stay more enjoyable.

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and the pillows are devine !
Stayed 1 night in Apr 2024
Response from Byron on May 1, 2024
Thank you for your review! We hope to welcome you back soon!

6/10 Okay

Paul, Jefferson

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Was disappointed to find the adjacent restaurant has been closed since Covid. Have limited mobility and they gave you a list of local restaurant that they say are walking distance but I didn’t see any
Stayed 2 nights in Apr 2024
Response from Anna on Apr 30, 2024
Hello Paul, we want to express our apologies if your experience didn't fully meet your expectations. We understand your concerns and are working hard towards returning back to normal operations with available food services on-site. We hope to have the opportunity to welcome you back when our renovations are completed to provide you with a more exceptional stay in the future.

10/10 Excellent

Breanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Anna on Apr 30, 2024
Thank you for your rating! We hope to welcome you back in the future.

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Anna on Apr 30, 2024
Thank you for your rating! We hope to welcome you back in the future.

8/10 Good

fiona

Liked: Cleanliness, staff & service, amenities
Staff friendly, room clean and quiet
Stayed 1 night in Apr 2024
Response from Anna on Apr 29, 2024
Thank you for taking the time to share your review! Please let us know if there is anything we can do to make your next stay more enjoyable.

10/10 Excellent

Spencer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk really were great in providing cab fare from the airport and back. That was a huge blessing and they were very kind.
Stayed 1 night in Apr 2024
Response from Kayla on Apr 27, 2024
Thank you for your review! We hope to welcome you back soon!

10/10 Excellent

Tulasika

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel newly renovated and modern. So clean and staff were so amazing and accommodating! Would def stay here again when visiting Vancouver.
Stayed 1 night in Apr 2024
Response from Anna on Apr 26, 2024
Thank you for taking the time to submit your review! We are happy to hear that you enjoyed your stay with us. We hope to welcome you back in the future.

10/10 Excellent

TK

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good and quiet
Stayed 1 night in Apr 2024
Response from Kayla on Apr 25, 2024
Thank you for your review! We hope to welcome you again soon!

10/10 Excellent

Aleena

Travelled with family
The hotel is so good room is spoacious and service is also good. So many food restaurants choir near by and they have snacks as well for reasonable price
Stayed 1 night in Apr 2024
Response from Jade on Apr 24, 2024
Thank you for sharing your recent experience at Radisson Blu Vancouver Airport Hotel & Marina. We sincerely appreciate your feedback and are happy to hear you had a great experience with us!

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean hotel, beautiful room.
Stayed 1 night in Apr 2024
Response from Kayla on Apr 25, 2024
Thank you for your review! We hope to welcome you back soon!

8/10 Good

Allen

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Kayla on Apr 25, 2024
Thank you for your review! We hope to welcome you back soon!

10/10 Excellent

Julia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good and early check in
Stayed 1 night in Apr 2024
Response from Kayla on Apr 23, 2024
Thank you for your review! We are happy to hear you enjoyed your stay. Please let us know if we can be of any further assistance and we hope to welcome you again soon!

8/10 Good

corinne

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 2 nights in Apr 2024
Response from Kayla on Apr 23, 2024
Thank you for your review! We hope to welcome you again soon!

6/10 Okay

Darlene

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Very disappointing to find out on our return to pick up our car that they don’t offer shuttle service between 12 and 4 on Sundays. If I had known this ahead of time I would have left my vehicle at parknfly. $20 for a cab
Stayed 1 night in Apr 2024
Response from Kayla on Apr 23, 2024
Thank you for your review. We do reimburse for taxi fare when the shuttle is not running. Please reach out to us directly for further assistance.

10/10 Excellent

Marc

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern and clean. Courtious staff
Stayed 1 night in Apr 2024
Response from Jade on Apr 21, 2024
Thank you for sharing your recent experience at Radisson Blu Vancouver Airport Hotel & Marina. We sincerely appreciate your feedback and are happy to hear you had a great experience with us!

8/10 Good

Logan

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Jade on Apr 21, 2024
Thank you for sharing your recent experience at Radisson Blu Vancouver Airport Hotel & Marina. We sincerely appreciate your feedback! We hope to welcome you again in the future.

10/10 Excellent

Ericka Rani

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful!!
Stayed 2 nights in Apr 2024
Response from Jade on Apr 20, 2024
Thank you for sharing your recent experience at Radisson Blu Vancouver Airport Hotel & Marina. We sincerely appreciate your feedback and are happy to hear you had a great experience with us!

10/10 Excellent

Maryam

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay. The staff were super friendly and accommodating.
Stayed 2 nights in Apr 2024
Response from Kayla on Apr 20, 2024
Thank you for your review! We are happy to hear you enjoyed your stay and we hope to welcome you back soon!

10/10 Excellent

Sourabh

Stayed 1 night in Apr 2024
Response from Byron on May 9, 2024
Thank you for review! We hope to welcome you again soon!

10/10 Excellent

Marzi

Liked: Cleanliness, staff & service, property conditions & facilities
Really nice hotel. Clean and comfortable. If only they can open up the dining options on the property.
Stayed 1 night in Apr 2024
Response from Kayla on Apr 19, 2024
Thank you for your review! We are happy to hear you enjoyed your stay and hope to welcome you again when the renovations on the restaurant are complete.

10/10 Excellent

Katie

Business traveller
Liked: Amenities
Shuttle service was convenient and room was nice
Stayed 1 night in Apr 2024
Response from Jade on Apr 19, 2024
Thank you for your rating! We hope to welcome you back in the future

10/10 Excellent

Lisa

Stayed 1 night in Apr 2024
Response from Kayla on May 9, 2024
Thank you for your review! We hope to welcome you again soon!

8/10 Good

Courtney

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great staff. I realize they are operating during strike conditions. But there was no ice and the water coupd not seem to get cold in the faucet for some reason
Stayed 1 night in Apr 2024
Response from Kayla on Apr 18, 2024
Thank you for your review. I'm happy that you enjoyed the service from our staff. I sincerely apologize for the challenges you experienced with not having ice and the water temperature. We are working hard to return to normal operations and hope to welcome you back when the renovations and labour dispute are complete.

10/10 Excellent

Jay Thinh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean update hotel. I love the king size bed more comfortable.
Stayed 1 night in Apr 2024
Response from Jade on Apr 19, 2024
Thank you for your rating! We hope to welcome you back in the future

10/10 Excellent

J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Byron on Apr 17, 2024
Thank you for your rating! We hope to welcome you back in the future.

10/10 Excellent

Gordon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After staying at another hotel nearby we opted to use Expedia and found the Radisson. Can’t even begin to say what a difference in every way this was. Beds, room, front desk… every level was superior
Stayed 1 night in Apr 2024
Response from Byron on Apr 14, 2024
Thank you for your review! We hope to welcome you again soon!

6/10 Okay

RJ

Disliked: Staff & service
Bearded Male front desk was not friendly and helpfull, he looks like he doesnt like his job or doesnt want to be there.
Stayed 2 nights in Mar 2024
Response from Anna on Apr 16, 2024
We appreciate your feedback and apologize for any inconvenience you experienced with the front desk agent. We take your concerns seriously and will address them internally to ensure a better experience for all guests in the future. Thank you for bringing this to our attention.

10/10 Excellent

luchi

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Anna on Apr 15, 2024
Thank you for your rating! We hope to welcome you back in the future.

2/10 Terrible

Wendy

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
There was a noisy hum all night long vibrating our walls and floor. It was awful. We didn’t sleep. Staff did nothing to help us. There was no bell service either.
Stayed 1 night in Apr 2024
Response from Jade on Apr 13, 2024
On behalf of our entire staff at Radisson Blu Vancouver Airport Hotel & Marina, we apologize for your experience at this hotel. I have addressed the issues with our maintenance team and front desk team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

8/10 Good

Teddy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Byron on Apr 13, 2024
Thank you for taking the time to submit your feedback regarding your recent stay with us. Please let us know if there is anything we can do to make your next stay more enjoyable!

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
…
Stayed 1 night in Apr 2024
Response from Byron on Apr 12, 2024
Thank you for your review! We hope to welcome you again soon!

8/10 Good

Barbara Gael

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
There no amenities available at the hotel as they are still in a labor dispute that has been going on since last year. The property is fine in general but one must wonder why this dispute hasn't been resolved.
Stayed 1 night in Apr 2024
Response from Kayla on Apr 11, 2024
Thank you for sharing your review. We are working hard towards returning back to normal operations and hope that you will stay again in the future when our renovations and labour dispute are completed.

10/10 Excellent

Zhaoyang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kayla on Apr 11, 2024
Thank you for your review! We hope to welcome you again soon!

10/10 Excellent

Xiao

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hospitality with very welcoming staff. Will come back again
Stayed 1 night in Apr 2024
Response from Byron on Apr 10, 2024
Thank you for your review! We hope to welcome you again soon!

10/10 Excellent

Md

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 1 night in Apr 2024
Response from Byron on Apr 10, 2024
Thank you for your review! We hope to welcome you again soon!

6/10 Okay

Cindy

Travelled with family
Disliked: Cleanliness, amenities
The location close to the airport and by the water was nice. The hotel was not fully operational (no restaurant) and the bathroom was not clean (lots of hair in the bathtub). They also claim to have electric car chargers; they have one functional Tesla charger and they offer an extension cord to other types. I was not able to charge there which was really disappointing.
Stayed 1 night in Apr 2024
Response from Byron on Apr 10, 2024
We truly apologize for the issues during your stay. As we are still undergoing renovations some of our services are limited - and we do not have a restaurant in the hotel. We hope that you will stay again in the future when our renovations are completed.

8/10 Good

John

Stayed 1 night in Mar 2024
Response from Anna on Apr 29, 2024
Thank you for your rating! Please let us know if there is anything we can do to make your next stay more enjoyable.

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Beds are very comfortable!
Stayed 1 night in Apr 2024
Response from Anna on Apr 8, 2024
We appreciate your feedback! We hope to welcome you back in the future.

10/10 Excellent

sheila

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel with a beautiful comfortable room. Great service. When I needed a desk fan for my room my request was obliged.
Stayed 1 night in Apr 2024
Response from Kayla on Apr 6, 2024
Thank you for your review! We're happy to hear you enjoyed your stay and we hope to welcome you back soon!

10/10 Excellent

Erika

Stayed 1 night in Apr 2024
Response from Byron on Apr 7, 2024
Thank you for your review! We hope to welcome you again soon!