Ratings based on 1,226 Verified Reviews

3.6 out of 5
76% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveller from Beijing

Nice But:

Posted 16-Dec-2017
Pros: Clean room and prompt room service. pleasant staff
Cons: Breakfast.. and access to food.
Location: It is in a great location. Don't be put off by East Vancouver, I know the area well. It's easy to reach anywhere and everywhere from this hotel
Here's the thing... This hotel exceeds what one expects for this part of town. The room was clean, it is what it is, but it was clean. The heat was noisy but... ok.. I was still reasonably impressed with the place, until I experienced the breakfast. Why would a hotel risk its reputation by putting this food out. Charge a little extra and serve something else. The breakfast is my lasting impression of the hotel and that's a shame. Better still, don't do breakfast at all. Coffee at the gas station across the street is 10 times better. Get them to make your coffee. Coffee is not a strong point of the hotel catering. Customers should be impressed with everything you do., remember, it's the details that count. If it wasn't for the breakfast, I would have been very, very happy... The hotel is great to reach any part of town, close to downtown, transport and the highway. I would definitely stay again... I'll go elsewhere to eat though.
Comment from Hotel Management
18-Dec-2017 by GSM, Hotel Management
Dear Fred, I am glad you enjoyed your stay in your clean room and appreciated our convenient location and friendly customer service. I am sorry our complimentary breakfast buffet was not up to your expectations: most guests compliment it and devour it! Thank you for your review. We are looking forward to your next stay.
4 out of 5
Recommended
for Everyone
by A verified traveller from Vancouver

Great basic place.

Posted 11-Dec-2017
Clean and spacious, cost effective. Only downfall was my phone wasnt working.
Comment from Hotel Management
13-Dec-2017 by GSM, Hotel Management
Dear Kelly, I am glad you enjoyed your stay with us. I wish you had notified Front Desk about your phone not working properly: they would have sent Maintenance to fix it. Thank you for your review. We are looking forward to your next visit.
3 out of 5
by A verified traveller from vancouver island

A decent hotel for the money.

Posted 4-Dec-2017
Pros: The parking was underground and gated!
Cons: Beds, breakfast, wifi and heating noise.
This is the second or third time we have stayed at this hotel.when I book hotels, there are certain things I look for before I reserve. I like free wifi, parking (preferably free), swimming pool, free breakfast and location. Now, as I mentioned, I like and need wifi.their wifi was hit and miss, mostly miss, the free parking was excellent as it was gated, no swimming pool, but I knew that, but the breakfast, which used to be awesome, was really, really lacking this time. There were two different kinds of pastries, bagels, some stale cereal, juice, coffee.which all sounds good but in comparison to our previous trips, was a great disappointment. And the beds are extremely hard, which with my bad back and my hip that needs replacing (I’m on the list), I was writhing in agony all night. And the heater, or whatever it was, every time it went on, it sounded like a jackhammer was right outside our door. So, we slept poorly being very cold ie the jackhammer noise, and the painful beds. So, all in all, I wish we had taken another hotel who was advertising all the features we like, was right off Robeson Street, and was cheaper but nicer.
Comment from Hotel Management
13-Dec-2017 by GSM, Hotel Management
Dear Reenie, I am so sorry your stay was not up to your expectations! I wish you had mentioned your issues to Front Desk and they would have moved you to a different room: we are always available to help our guests enjoy their stay as much as possible. We always offer a wide selection of items for breakfast: I am sorry when you were there not all the items were available. Thank you for your review. We hope to see you again soon.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 2-Dec-2017
Construction was a bummer. Overall a pleasant stay!
Comment from Hotel Management
4-Dec-2017 by GSM, Hotel Management
Dear Guest, I am glad your stay with us was pleasant and I hope you took advantage of our complimentary add-ons: breakfast buffet with hot and cold items, underground secure parking and Wi-Fi. I am sorry to read you were disturbed by the construction next door. Thank you for your review. We are looking forward to welcoming you again soon.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 1-Dec-2017
Room was clean and beds comfortable. Free breakfast on offer included rather low quality and highly processed items - so we skipped that. Desk staff were not terribly friendly nor that well informed about the area (restaurants, etc.)
Comment from Hotel Management
1-Dec-2017 by gsm, Hotel Management
Dear Guest, I am glad you found your room clean and comfortable. Our breakfast offers the standard items included in a continental breakfast, with the addition of scrambled eggs with bacon or turkey sausage. There is a variety of fresh items, including daily baked pastries and bread, fruit, cereal, granola and yogurt. All our guest compliment our customer service and define our agents friendly and helpful. They all live locally and have been working with us for a while, they know well what this area has to offer, including the restaurants. I am sorry you found their service not up to your expectations. Thank you for your review. We are looking forward to your next visit.
4 out of 5
Recommended
for Everyone
by A verified traveller from Sunshine Coast BC

Great People, Great Location

Posted 27-Nov-2017
Very central location to get around the Mainland, reasonable rates, food was good. The staff was very friendly and helpful. The rooms are looking tired, but clean, there are no amazing views, but it is perfect place for the price
Comment from Hotel Management
1-Dec-2017 by gsm, Hotel Management
Dear Mike, Thank you very much for your nice review. I am very happy you enjoyed your stay and appreciated our great customer service. Yes, our rates are very competitive and extremely affordable in this season. We are looking forward to welcoming you again soon.
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 26-Nov-2017
The hotel is close to an event we were partaking in. The " balcony" is more like a ledge. The beds are comfortable. The bathroom is large. The carpet is old.
Comment from Hotel Management
1-Dec-2017 by gsm, Hotel Management
Dear Guest, I am glad you appreciated our convenient location and I hope you had a great stay. Most rooms at our hotel have a balcony, just a few don't: if you need a balcony, please ensure you ask for it at the moment of booking. We have recently replaced the carpet in our guest rooms; the project is almost completed, we will do the last few rooms in January. Thank you for your review. I hope to see you again soon.
5 out of 5
Recommended
for Everyone
by A verified traveller from Toronto

Excellent location to all life facilities

Posted 21-Nov-2017
Clean rooms, excelystaff, great breakfast Recommend any one to stay at this hotel
Comment from Hotel Management
21-Nov-2017 by GSM, Hotel Management
Dear Hassan, Thank you very much for your great review. I am glad you enjoyed your stay and recommend us! We are looking forward to your next visit.
4 out of 5
Recommended
for Everyone
by A verified traveller from Edmonto

Vancouver Trip

Posted 12-Nov-2017
Pros: location, amenities & staff
Cons: rooms could be updated
The staff was friendly and accommodating. The rooms are a little tired, but very clean. We thought the breakfast was great and the pub onsite had good food and friendly staff. This will be our place to stay when visiting our son in Vancouver.
Comment from Hotel Management
15-Nov-2017 by GSM, Hotel Management
Dear Shari, I am glad you enjoyed your stay and I wanted to let you know we have recently done some renovations and will continue in the fall: we replaced the carpet in the rooms, put new beds, mattresses and couches. Great you are planning on coming back! We are looking forward to welcoming you again soon!
4 out of 5
Recommended
for Everyone
by A verified traveller from victoria BC

Posted 10-Nov-2017
The staff were very friendly and helpful! Beds were very comfortable and overall asthetic of the hotel was quite lovely.
Comment from Hotel Management
15-Nov-2017 by GSM, Hotel Management
Dear Kathy, I am glad you enjoyed your stay and appreciated our great customer service. Thank you for your nice review. We are looking forward to your next visit!