Suite, 1 Bedroom (Opal Penthouse) | Terrace/patio
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Reviews of AZUR Legacy Collection Hotel

4.5 out of 5
AZUR Legacy Collection Hotel
833 West Pender Street, Vancouver, BC

Reviews

9.4

Exceptional

Rating 10 - Excellent. 388 out of 475 reviews" "
Rating 8 - Good. 54 out of 475 reviews" "
Rating 6 - Okay. 15 out of 475 reviews" "
Rating 4 - Poor. 12 out of 475 reviews" "
Rating 2 - Terrible. 6 out of 475 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

2/10 Terrible

LA

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If you looking for a nice suite king bed with balcony ( jade king suite.) don’t book. It’s not true. The room is big & clean but it doesn’t have balcony also there is no view. Don’t spend your money at this place. The swimming pool is not locate in the hotel. They have contracts with others, which is you have to walk away from your hotel to get to the swimming pool. If you have kids under 15 of ages and likes to swim don’t book this hotel. The pool has age limit from 15 year old and up.
Stayed 1 night in May 2024

10/10 Excellent

Rafaela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My recent stay at Azur Legacy Hotel was absolutely perfect! From the moment I arrived, I was impressed by the hotel's charm and hospitality. First and foremost, the location of the hotel is excellent. Situated in a bustling area, it offers easy access to local attractions and transportation options, making it ideal for both business and leisure travelers.The highlight of my stay was undoubtedly the hotel's restaurant. The dining experience was simply amazing, with delicious cuisine and impeccable service. I found myself returning to the restaurant multiple times during my stay to indulge in their mouthwatering dishes. Moreover, I must commend the hotel staff for their exceptional service. From the front desk to the housekeeping team, everyone was incredibly friendly and accommodating. They went above and beyond to ensure that my stay was comfortable and enjoyable. Overall, I cannot recommend Azur Legacy Hotel highly enough. It exceeded all my expectations and made my trip truly memorable.
Stayed 6 nights in May 2024

10/10 Excellent

Mike

Business traveller
Liked: Cleanliness
Great unique place
Stayed 3 nights in May 2024

10/10 Excellent

Paul, Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 1 night in May 2024

8/10 Good

Fareen, Calgary

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The hotel was well designed, modern, spacious and clean with great comfortable beds and bedding. The towels were poor (hard and think). The gym was terrible. YMCA with pics not accurate at all - old and dingy. There should not be advertisement for the gym as it’s not even in the hotel and definitely not at par with the rest of the caliber of the hotel.
Stayed 3 nights in May 2024

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
heated floor n bathroom
Stayed 2 nights in May 2024

10/10 Excellent

ANA SOFIA

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Great place, good service, great price.
Stayed 2 nights in May 2024

8/10 Good

Jacob

Business traveller
Liked: Cleanliness, staff & service
I didnt like that the gym is not on site but was not clear when I booked.
Stayed 3 nights in Apr 2024

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upscale, affordable, central location, and excellent employees and service
Stayed 2 nights in May 2024
Response from Lisa Collyer- Room Operations Manager on May 19, 2024
Thank you so very much for choosing to stay with us and for providing your feedback. We are thrilled to hear that you enjoyed multiple aspects of your stay with us we absolutely hope to welcome you back someday.

10/10 Excellent

Galina, Portland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay at Azur. Excellent service and nice room.
Stayed 1 night in May 2024
Response from AZUR Legacy Collection on May 24, 2024
Thank you for staying with us! We are so pleased to hear you enjoyed.

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was pristine and immaculate. I will always recommend this place for any one who appreciates luxury.
Stayed 5 nights in May 2024
Response from AZUR Team on May 17, 2024
Thank you for your kind feedback! We are so pleased to hear you enjoyed your stay. We hope to welcome you back soon.

10/10 Excellent

Douglas, Nanaimo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was immaculate, staff was enthusiastic and very knowledgeable. Great experience.
Stayed 1 night in May 2024
Response from AZUR Team on May 17, 2024
Thank you, Douglas! We are so pleased to hear our staff exceeded your expectations.

10/10 Excellent

Gregory Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel friendly staff. Luxurious accommodations
Stayed 3 nights in May 2024
Response from AZUR Team on May 17, 2024
Thank you for leaving your kind feedback! We hope to welcome you back soon.

10/10 Excellent

Igor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not bad, but there is construction on the street outside.
Stayed 1 night in May 2024
Response from AZUR Team on May 17, 2024
Thank you, Igor!

4/10 Poor

Santiago

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Definitely a luxury room, which I do like and enjoyed. Now for all my frustration… I asked for early check in when I arrived around 8am and was sold that I’d get a call around 11-noon, I received zero updates and kept being reassured to just wait a bit longer… so I had to just keep on checking in all day while also trying to work, ended up getting my room just before regular time ~3pm. I asked for a place to work and I was directed to head to the underground parking area? Not sure how this makes any sense and felt like they thought it was a joke. The reception lady just totally also ignored how I presented my name which isn’t even hard for anybody I’ve ever met and kept trying to refer to me personally but it came off very disrespectful. I’d advise to always try to accommodate but be honest, a no is always fine but don’t play around with people’s time and requests like that.
Stayed 1 night in May 2024
Response from Lisa Collyer- Room Operations Manager on May 19, 2024
Thank you for choosing to stay with us and for providing your feedback. We are very sorry to hear that the service you received left you feeling frustrated and disrespected. We would like to sincerely apologize for that. Please know that that was never our intention and we vow to do better in the future. We do not have a 'Business Centre" within the Hotel and the Guest Services Agent that offered you the area on the P1 Lobby level did so, as this is a quiet and discreet area to work from and never did we 'think it was a joke.' We take all of our Guest requests very seriously and always do our best to accommodate the request. Check-in is guaranteed for 3pm, so in order to ensure an early arrival time of 8am, the room would have to be reserved for the night prior. We did try to contact you to inform you that your room was ready, yet we were unsuccessful and we do apologies for that also.

10/10 Excellent

Michele

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from AZUR Team on May 17, 2024
Thank you!

10/10 Excellent

Josee, Calmar

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has the best service, great design and modern. For sure giving the Fairmont a run for its money. I'd say our experience was better than at the Fairmont.
Stayed 3 nights in May 2024
Response from AZUR Team on May 17, 2024
Thank you very much, Josee! We are so pleased you enjoyed your stay with us. We hope we have the opportunity to welcome you back very soon.

8/10 Good

TM

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a luxurious, clean, and beautiful property; however, we had AC issues in our room and it was a pain to get it remedied.
Stayed 1 night in Apr 2024
Response from AZUR Team on May 17, 2024
Thank you for your review! I would like to apologize for the inconveniences you may have faced. We will do our very best to ensure this does not happen again.

10/10 Excellent

LEVENT

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is great property. Clean, nice staff, close to main Vancouver attraction, restaurants, shopping. I definitely recommend,
Stayed 1 night in May 2024
Response from Lisa Collyer- Operations Manager on May 11, 2024
Thank you so very much for choosing to stay with us and for taking the time to provide your feed-back. We are thrilled to see that you enjoyed your stay with us and our amazing location. Please do stay with us again!

10/10 Excellent

Lilya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in a great location in downtown Vancouver!
Stayed 1 night in May 2024
Response from Lisa Collyer- Rooms Operations Manager on May 12, 2024
Thank you so very much for staying with us. We are thrilled to see that you enjoyed your stay and we thank you for providing your feed-back. Please do stay with us again.

10/10 Excellent

Jeorme

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful bathrooms.
Stayed 3 nights in May 2024
Response from Lisa Collyer- Rooms Operations Manager on May 11, 2024
Thank you for staying with us and for providing your feed-back. We really appreciate the 5/5 score and so hope to welcome you back again.

8/10 Good

K.

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
First and foremost, I would definitely return and intend to do so. The staff were wonderful and accommodating. The room was perfectly clean and decently luxurious as you would expect from the price point but. There were some issues but the vast majority of them came from inaccuracies in the Expedia listing and the hotel itself is not responsible for that. The only issues I had was I left a request for housekeeping and pressed the request housekeeping button but no one never showed up so I was stuck with 3-day-old room service plates in my room. I wouldn't have brought it up except for my room was right next to the staff rooms and many people would have seen the indication that I requested housekeeping to show up. Additionally the rooms are very quiet But in no way soundproof, My mornings and afternoon subject to construction noise outside the building and the sound of employees talking from the staff room. However, I didn't hear a single other guest. I will end on the truly negative aspect of this hotel. The food is below average, and is priced as fine dining do not order room service there is a panopy of excellent restaurants in the neighborhood. Overall I highly recommend it as long as you aren't intending to order room service. P.S The staff deserves an additional mention as I found this to be the perfect balance between attentive care but not being overly fawning or obsequious. Whoever manages the staff is doing an amazing job with the culture.
Stayed 3 nights in May 2024
Response from Lisa Collyer- Rooms Operations Manager on May 11, 2024
Thank you for staying with us. We appreciate your patronage, as well as your feed-back. We are very sorry to hear that issues were experienced, apologize for that and vow to do better next time. Thank you also for your kind words regarding our staff and the service that you received. We are delighted to hear that our staff made your stay memorable and do hope that you will stay with us again.

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one night before our Alaska cruise, walking distance to cruise terminal. Property is very new, room design is nice and modern. Quiet and convenient, Tim Hortons right besides the building. Customer services people are friendly. We arrived one and half hours before regular check-in time. Front desk arranged room for us immediately. It was a wonderful experience to stay in this hotel. Will definitely recommend this hotel to friends and family.
Stayed 1 night in Apr 2024
Response from AZUR Team on May 8, 2024
Dear Pamela, Thank you very much for your kind feedback! We are thrilled to hear you enjoyed every aspect of your stay. We hope we have the opportunity to welcome you back soon. Best wishes,

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Boutique hotel with nice rooms.
Stayed 3 nights in May 2024
Response from AZUR Legacy Collection on May 8, 2024
Thank you! We are so pleased you enjoyed your stay with us.

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10 out of 10 on all levels
Stayed 3 nights in May 2024
Response from AZUR Legacy Collection on May 9, 2024
Thank you for sharing your feedback! We are very happy to hear our team delivered an exceptional experience during your stay. We look forward to welcoming you back soon.

10/10 Excellent

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms with high-end fixtures and features, and excellent staff.
Stayed 1 night in May 2024
Response from AZUR Legacy Collection on May 9, 2024
Thank you for sharing your excellent feedback while staying at AZUR Legacy Collection!

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic room and the breakfast was delicious
Stayed 2 nights in May 2024
Response from AZUR Legacy Collection on May 9, 2024
Thank you for sharing your experience while staying with us! We look forward to welcoming you back.

10/10 Excellent

Hae In

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and tidy
Stayed 1 night in Apr 2024
Response from AZUR Legacy Collection on May 9, 2024
Thank you for choosing AZUR Legacy Collection and for providing your kind feedback regarding your recent stay. We look forward to welcoming you again soon!

2/10 Terrible

Mana, Victoria

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I wonder what are the KPIs to be a five star hotel! Except for the location and the easy access you will get nothing but a small room and nothing else.Hotel even charged me for ice and tooth brush! Parking is a real problem as you can’t park in-front of hotel and nobody or no sign is available to help you to be able to check in! At the beginning they send us to a room, when we unlock the door we understood 2 people were sleeping in the room and reception gave us a wrong room i guess!!! Weird!! And when we came back to lobby reception also got surprised! And they changed our room. Fortunately this time the room was available 😁
Stayed 1 night in Apr 2024
Response from AZUR Legacy Collection on May 2, 2024
Dear Mana, Thank you for choosing to stay at AZUR Legacy Collection Hotel and please accept our deepest apologies for the inconvenience you may have experienced during your visit. We appreciate you bringing this matter to our attention, as it allows us to address areas for improvement and ensure a better experience for all our guests. While we wish you had enjoyed your stay with us, it is remarks such as these where we will be able to improve and learn from. I have taken a look at your final folio, and see no charges regarding the ice and toothbrush. These amenities are complimentary to all our guests. Should you wish to discuss further, I invite you to contact us. Best wishes,

10/10 Excellent

Cortenay L

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff & hotel was very nice!
Stayed 4 nights in Apr 2024
Response from AZUR Legacy Collection on May 8, 2024
We are so pleased you enjoyed your stay! We hope to welcome you back soon.

10/10 Excellent

Kerry

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wonderful stay! highly recommend. The staff was incredibly friendly and ALWAYS ready to help in any way they could. The restraunt smelt delicious but we did not dine there this trip. The drinks at the bar were good however, the complementary drink with the VIP benefit was not that great...I would skip that one.
Stayed 4 nights in Apr 2024
Response from AZUR Legacy Collection on May 8, 2024
Thank you for sharing your fantastic experience at our hotel!We are thrilled to hear that your stay was exceed the expectations in every single aspect.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Very upscale with a staff willing to help with anything.
Stayed 1 night in Apr 2024
Response from AZUR Legacy Collection on May 8, 2024
Thank you for your wonderful feedback!

10/10 Excellent

Sean

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This seems like a new hotel. The finishes in the room were high end. It was very comfortable, and not too busy. I would stay here again when traveling to Vancouver.
Stayed 2 nights in Apr 2024
Response from AZUR Legacy Collection on May 8, 2024
Thank you, Sean! We hope to welcome you back soon.

10/10 Excellent

Yaxi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel, highly recommended :)
Stayed 5 nights in Apr 2024
Response from AZUR Team on May 1, 2024
Thank you! We are so pleased you enjoyed your stay.

10/10 Excellent

Yan, south san francisco

Liked: Amenities
Clean and cozy
Stayed 1 night in Apr 2024
Response from AZUR Team on May 1, 2024
Thank you! We appreciate your kind feedback.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from AZUR Legacy Collection on May 9, 2024
Thank you for your kind feedback!

8/10 Good

William

Stayed 1 night in Apr 2024

10/10 Excellent

Katherine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, beautifully decorated! We hope to stay again!
Stayed 2 nights in Apr 2024
Response from AZUR Team on May 1, 2024
Thank you, Katherine! We hope to welcome you back very soon.

6/10 Okay

Sandy

Stayed 2 nights in Apr 2024
Response from Lisa Collyer- Room Operations Manager on May 19, 2024
Thank you for staying with us, yet we are sorry to see that there was room for improvement. Please contact the Hotel, if you would like to provide more feedback as to how we could have done better.

8/10 Good

Brooks

Stayed 3 nights in Apr 2024
Response from Lisa Collyer- Room Operations Manager on May 19, 2024
Thank you for staying with us and we hope to welcome you back again.

10/10 Excellent

Christie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was beautifully furnished and hotel seems very new, the breakfast was delicious! As gorgeous as the bathroom was there was no where to hang a wet towel and only 1 bar of soap for 2 separate sinks. The lighting was also very annoying - a room service sign that is so bright when you’re sleeping and unless you turn off the lights altogether there is no way to light your way to the bathroom. Overall I would recommend and stay again.
Stayed 1 night in Apr 2024
Response from AZUR Team on May 1, 2024
Thank you, Christie! We hope to welcome you back soon.

10/10 Excellent

Shane, Regina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from AZUR Team on May 1, 2024
Thank you!

10/10 Excellent

Stieven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything ❤️ the staff are totally unmatched!!
Stayed 4 nights in Apr 2024
Response from AZUR Team on Apr 26, 2024
Thank you, Mr. Alinar! We are so happy you enjoyed your stay and we hope to welcome you back soon.

8/10 Good

Vihang

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from A on Apr 26, 2024
Thank you! We appreciate your feedback.

8/10 Good

Dean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from AZUR Team on Apr 26, 2024
Thank you! We are glad you enjoyed your stay with us.

10/10 Excellent

Eunjeong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was tidy and peaceful. All the facilities were excellent, and the staff were incredibly friendly and accommodating. I look forward to returning.
Stayed 1 night in Apr 2024
Response from AZUR Legacy Collection on Apr 24, 2024
Thank you! We are very pleased you enjoyed your stay with us. We look forward to welcoming you back.

10/10 Excellent

Kiersty

Liked: Cleanliness, staff & service, property conditions & facilities
Very high quality room furnishings. Excellent customer service.
Stayed 1 night in Apr 2024
Response from AZUR Team on Apr 26, 2024
Thank you very much!

10/10 Excellent

Kelsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from AZUR Team on Apr 26, 2024
Thank you!

10/10 Excellent

Hari Chandan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms and exceptionally welcoming and friendly staff. Will recommend for family stays.
Stayed 2 nights in Apr 2024
Response from Hotel Management on Apr 22, 2024
Dear Hari Chandan,We are thankful for the feedback. Our goal for each guest is to have nothing but a terrific experience!Looking forward to welcoming you back again.

8/10 Good

Douglas, New Canaan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant and clean hotel in the downtown area with a close walk to the waterfront. Professional staff was very pleasant. Nice overall stays
Stayed 3 nights in Apr 2024
Response from AZUR Team on Apr 26, 2024
Thank you! We are pleased to hear you enjoyed your stay with us. We hope to welcome you back soon.