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Reviews of Sandman Signature Vancouver Airport Hotel & Resort

4 out of 5
Sandman Signature Vancouver Airport Hotel & Resort
10251 St Edwards Drive, Richmond, BC

Reviews

8.0

Very good

Rating 10 - Excellent. 1060 out of 2369 reviews" "
Rating 8 - Good. 676 out of 2369 reviews" "
Rating 6 - Okay. 319 out of 2369 reviews" "
Rating 4 - Poor. 186 out of 2369 reviews" "
Rating 2 - Terrible. 128 out of 2369 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, lots of pools and food options by the airport
Stayed 1 night in May 2024
Response from Gary W. on May 24, 2024
Hi Lynne, It gives me great pleasure reading your delightful experience in Sandman Signature Vancouver Airport and would like to thank you for wonderful feedback. We are pleased to know that you had a fantastic stay with us and are greatly appreciate your kind compliments. It is indeed our pleasure to take care of you and we look forward to welcoming you in the near future.Sincerely, Gary W.

8/10 Good

Marc

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was very helpful. The pool area was nicely done. The heated pool was appreciated with colder temperature. The room was relatively clean.
Stayed 1 night in May 2024
Response from Gary W. on May 23, 2024
Hi Marc, First of all, thank you very much for your recent stay with us. I learned from your score given to us shows that you had an enjoyable stay with us. Thanks again for choosing Sandman Signature Vancouver Airport and we hope to see you soon. Yours sincerely, Gary W.

4/10 Poor

Ming

Disliked: Cleanliness, staff & service, property conditions & facilities
I cancelled the booking through Expedia and they did not contact you and I have been charged one night price!
Stayed 3 nights in May 2024
Response from Gary W. on May 22, 2024
Hi Ming, Thank you very much for you choosing to stay with us at the Sandman Signature Vancouver Airport and also for sharing your stay experience, we appreciate your feedback. Yours sincerely, Gary W.

10/10 Excellent

chris

Liked: Amenities, property conditions & facilities
Nice
Stayed 3 nights in May 2024
Response from Gary W. on May 23, 2024
Hi Chris, Thank you for providing us such an exciting score. We’re thrilled to see what a great stay you had. Thanks again for choosing Sandman Signature Vancouver Airport and we hope to see you soon. Yours sincerely, Gary W.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Gary W. on May 23, 2024
Hi John, Thank you for providing us such an exciting score. We’re thrilled to see what a great stay you had. Thanks again for choosing Sandman Signature Vancouver Airport and we hope to see you soon. Yours sincerely, Gary W.

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly Recommend this hotel if someone who like to close to the Airport with great value either.
Stayed 1 night in May 2024
Response from Gary W. on May 23, 2024
Hi Dennis, Thanks a lot for your positive comments after your recent stay with us. We’re thrilled to see what a great stay you had. Thanks again for choosing Sandman Signature Vancouver Airport. Looking forward to welcoming you back soon.Sincerely, Gary W.Director of Operations

6/10 Okay

Dennis

Travelled with family and small children
Liked: Cleanliness
The EXTREMELY LONG WALK TO OUR ROOMS. Uninterested front desk staff.
Stayed 1 night in May 2024
Response from Gary W. on May 23, 2024
Hi Dennis, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Yours Sincerely Gary W.

6/10 Okay

Charles

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Xxx
Stayed 1 night in May 2024
Response from Gary W. on May 23, 2024
Hi Charles, Thank you very much for you choosing to stay with us at the Sandman Signature Vancouver Airport and also for sharing your stay experience, we appreciate your feedback. Yours sincerely, Gary W.

10/10 Excellent

Vicki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved that we didn't have to take a shuttle to the airport for my flight the next day. The restaurant had a decent menu but was very expensive. The room had comfy beds and very much enjoyed the view of the tarmac.
Stayed 1 night in May 2024
Response from Gary W. on May 23, 2024
Hi Vicki, Thank you for choosing Sandman Signature Vancouver Airport and taking time to write us a kind review. We are delighted to hear you liked our convenient location and our restaurant. Hope you had a very enjoyable time with us and we look forward to welcoming you again in the near future.Yours sincerely, Gary W.

2/10 Terrible

Tina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We were there with our team and I can’t believe how much more I had to pay because I used Expedia. I will not be using Expedia to book anything from now on. I am just appalled. We ended up paying $500 dollars more for the 4 nights because I booked with Expedia for my stay. Extremely disappointed
Stayed 4 nights in May 2024
Response from Gary W. on May 23, 2024
Hi Tina, Thank you very much for you choosing to stay with us at the Sandman Signature Vancouver Airport and also for sharing your stay experience, we appreciate your feedback. Yours sincerely, Gary W.

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The shuttle to the airport was a breeze, on time and friendly !
Stayed 1 night in May 2024
Response from Gary W. on May 23, 2024
Hi Patricia, First of all, thank you very much for your recent stay with us. I learned from your score given to us shows that you had an enjoyable stay with us. Thanks again for choosing Sandman Signature Vancouver Airport and we hope to see you soon. Yours sincerely, Gary W.

10/10 Excellent

Adrian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay here, clean and quite. Shower had lots of pressure.
Stayed 1 night in May 2024
Response from Gary W. on May 23, 2024
Hi Adrian, Thanks a lot for your positive comments after your recent stay with us. We’re thrilled to see what a great stay you had. Thanks again for choosing Sandman Signature Vancouver Airport. Looking forward to welcoming you back soon.Sincerely, Gary W.

10/10 Excellent

Norman, Neebing

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent front desk check in
Stayed 1 night in May 2024
Response from Gary W. on May 23, 2024
Hi Norman, Thanks a lot for your positive comments after your recent stay with us. We’re thrilled to see what a great stay you had. Thanks again for choosing Sandman Signature Vancouver Airport. Looking forward to welcoming you back soon.Sincerely, Gary W.

2/10 Terrible

Riham

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Very outdated and dirty.
Stayed 1 night in May 2024
Response from Gary W. on May 23, 2024
Hi Riham, Thank you very much for you choosing to stay with us at the Sandman Signature Vancouver Airport and also for sharing your stay experience, we appreciate your feedback. Yours sincerely, Gary W.

8/10 Good

REZA

Travelled with family and small children, Business traveller
Its a very blend hotel. Nothing sticks out. Everything old and a musky odor around.
Stayed 1 night in May 2024
Response from Gary W. on May 23, 2024
Hi Reza, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the challenging experience during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely Gary W.

8/10 Good

Sylvia

Liked: Staff & service, property conditions & facilities
Nice view, easy parking
Stayed 2 nights in May 2024
Response from Gary W. on May 23, 2024
Hi Sylvia, First of all, thank you very much for your recent stay with us. I learned from your score given to us shows that you had an enjoyable stay with us. Thanks again for choosing Sandman Signature Vancouver Airport and we hope to see you soon. Yours sincerely, Gary W.

6/10 Okay

GARRY, Concord

Travelled with family
Disliked: Amenities, property conditions & facilities
The provincial tower is old and difficult to find rooms because of the setup. The British tower is newer and cleaner
Stayed 1 night in May 2024
Response from Gary W. on May 23, 2024
Hi Garry, Thank you for taking the time to share the thoughts about your time at the Sandman Signature Vancouver Airport.We highly value your feedback as it indicates how the hotel is performing and to what extent we are satisfying the needs and expectations of our guests.We look forward to welcoming you back to the hotel in the soonest future.Yours sincerely, Gary W.

8/10 Good

Marica

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the location,had to catch a flight next day to Australia. The front desk was helpful with transport,free shuttle to airport. Room and bathroom were spacious. The chop restaurant and bar was absolutely excellent,great food and wine selection. Taxi was available to get to sky train into city center.
Stayed 1 night in May 2024
Response from Gary W. on May 23, 2024
Hi Marica, Thank you for taking a moment to share your experience at the Sandman Signature Vancouver Airport. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back in the near future. Yours sincerely, Gary W.

2/10 Terrible

Jessica

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I checked in at the hotel on May 10 around 9:30 pm, the room was on the second floor in the Provincial Towner. The first room was smelly and old, had no shower curtain and the facial washcloth was dirty green stuff mixed with some human hair. I called the front desk to give me another room. The second room was in British Towner. The second was in much better condition than the first room at least cleaner but it still had a few things either missing or broken, like a missing towel rack, the pug in the tub wasn't working, and the closet door was broken. The worst experience overall was when I was checking out the next morning, I told the staff at the front desk about my room B361, she didn't apologize for anything and her tone sounded like it was my fault for not reporting earlier when I got the room. I told her it was late and I had changed rooms already. I didn't want to keep changing rooms for the third time. I believe keeping the rooms clean and well-maintained isn't my job because I paid for them. It is the hotel's job to ensure all their rooms align with what they show on Expedia's website. It was a very unpleasant exprience.
Stayed 1 night in May 2024
Response from Gary W. on May 23, 2024
Hi Jessica, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the challenging experience during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely Gary W.

10/10 Excellent

SHARON CRISTINE, Auburn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it!
Stayed 1 night in Apr 2024
Response from Gary W. on May 23, 2024
Hi Sharon Cristine, Thanks a lot for your positive comments after your recent stay with us. We’re thrilled to see what a great stay you had. Thanks again for choosing Sandman Signature Vancouver Airport. Looking forward to welcoming you back soon.Sincerely, Gary W.

4/10 Poor

Darshanjeet

Travelled with partner
Disliked: Cleanliness
Ants in room on carpet and bathroom floor.
Stayed 1 night in May 2024
Response from Gary W. on May 23, 2024
Hi Darshanjeet,Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the challenging experience during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely Gary W.

10/10 Excellent

Amanda

Liked: Amenities, property conditions & facilities
I love this property! I would love to see more vegetarian and gluten-free options on the menu
Stayed 1 night in May 2024
Response from Gary W. on May 23, 2024
Hi Amanda, Thanks a lot for your positive comments after your recent stay with us. We’re thrilled to see what a great stay you had. Thanks again for choosing Sandman Signature Vancouver Airport. Looking forward to welcoming you back soon.Sincerely, Gary W.

10/10 Excellent

Jocelyn

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
It’s convenient
Stayed 1 night in May 2024
Response from Gary W. on May 23, 2024
Hi Jocelyn, Thanks a lot for your positive comments after your recent stay with us. We’re thrilled to see what a great stay you had. Thanks again for choosing Sandman Signature Vancouver Airport. Looking forward to welcoming you back soon.Sincerely, Gary W.

8/10 Good

erik sven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the free parking
Stayed 3 nights in May 2024
Response from Gary W. on May 23, 2024
Hi Erik Sven, First of all, thank you very much for your recent stay with us. I learned from your score given to us shows that you had an enjoyable stay with us. Thanks again for choosing Sandman Signature Vancouver Airport and we hope to see you soon. Yours sincerely, Gary W.

8/10 Good

Rageshri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Gary W. on May 23, 2024
Hi Rageshri,First of all, thank you very much for your recent stay with us. I learned from your score given to us shows that you had an enjoyable stay with us. Thanks again for choosing Sandman Signature Vancouver Airport and we hope to see you soon. Yours sincerely, Gary W.

8/10 Good

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
I
Stayed 3 nights in May 2024
Response from Gary W. on May 23, 2024
Hi Derek,First of all, thank you very much for your recent stay with us. I learned from your score given to us shows that you had an enjoyable stay with us. Thanks again for choosing Sandman Signature Vancouver Airport and we hope to see you soon. Yours sincerely, Gary W.

8/10 Good

Rosa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We don't have car and it was hard and unsafe to cross the highways to the nearest restaurant Denny.
Stayed 6 nights in Apr 2024
Response from Gary W. on May 23, 2024
Hi Rosa, First of all, thank you very much for your recent stay with us. I learned from your score given to us shows that you had an enjoyable stay with us. By the way, Denny's Restaurant is attaching with the hotel. You do not need to cross the highway to reach the Denny's. Thanks again for choosing Sandman Signature Vancouver Airport and we hope to see you soon. Yours sincerely, Gary W.

8/10 Good

Joseph

For the price the least they could have done was provide breakfast
Stayed 1 night in May 2024
Response from Gary W. on May 23, 2024
Hi Joseph, Thank you very much for your recent stayed with us and taking your valuable time to share your stayed experience. We are happy to know that your overall staying experience match your expectation at our hotel. Your valuable comments are important to us and your appreciations have been shared with our team, and we will continue to optimize our facilities and service. We look forward to having an opportunity to serve you again in the near future.Sincerely, Gary W.

6/10 Okay

Peter

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Friendly helpful staff . Rooms and hallways tired and dated. Bathroom floor had not been cleaned properly. TV service in room the worst I've seen for years. Would not stay again.
Stayed 1 night in May 2024
Response from Gary W. on May 23, 2024
Hi Peter, Thank you for taking the time to provide us with feedback on your recent stay with us. We regret to hear that your stay was not an enjoyable one. Your comments have helped us to target specific areas for coordinating training for improvement. We truly appreciate your sharing your concerns on how we can better serve our guests, and it is our hope that you will give us an opportunity to welcome you again in the future.Yours sincerely, Gary W.

8/10 Good

Ruth

Property needs updating. Rooms are tired. Bathrooms especially
Stayed 1 night in Apr 2024
Response from Gary W. on May 23, 2024
Hi Ruth, Thank you very much for your recent stayed with us and taking your valuable time to share your stayed experience. We are happy to know that your overall staying experience match your expectation at our hotel. Your valuable comments are important to us and your appreciations have been shared with our team, and we will continue to optimize our facilities and service. We look forward to having an opportunity to serve you again in the near future.Sincerely, Gary W.

4/10 Poor

THAO

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness
We stayed in the penthouse it was nice at the top floor but it was way too noisy. You could hear every conversations in the next door as if they were inside my room
Stayed 2 nights in Mar 2024
Response from Gary W. on May 23, 2024
Hi Thao, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the challenging experience during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely Gary W.

6/10 Okay

THAO

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in May 2024
Response from Gary W. on May 23, 2024
Hi Thao, Thank you very much for you choosing to stay with us at the Sandman Signature Vancouver Airport and also for sharing your stay experience, we appreciate your feedback. Yours sincerely, Gary W.

4/10 Poor

Kelly

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room had dirty bedding that we waited 2hrs to be replaced (had to call twice), a broken heater that they couldn’t fix, not enough towels for the 4 staying in the room (had to call twice) and the pool area was filthy with dirt all over the floor (maybe a plant knocked down?) and an overflowing stack of dirty pool towels that looked like they’d been there for days. I went to the desk and asked for pool towels but an hour later they still weren’t replaced. The only positive of this hotel was that the kids had fun on the waterslide.
Stayed 1 night in May 2024
Response from Gary W. on May 23, 2024
Hi Kelly, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the challenging experience during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely Gary W.

8/10 Good

Marlene

Liked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Gary W. on May 23, 2024
Hi Marlene, First of all, thank you very much for your recent stay with us. I learned from your score given to us shows that you had an enjoyable stay with us. Thanks again for choosing Sandman Signature Vancouver Airport and we hope to see you soon. Yours sincerely, Gary W.

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities
We had a great time, felt like home!
Stayed 2 nights in May 2024
Response from Gary W. on May 23, 2024
Hi Nathan, Thanks a lot for your positive comments after your recent stay with us. We’re thrilled to see what a great stay you had. Thanks again for choosing Sandman Signature Vancouver Airport. Looking forward to welcoming you back soon.Sincerely, Gary W.

8/10 Good

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, clean property. It is out if the way tho. Not really walkable. Only a couple of restaurant options. If you have a car you sre set tho.
Stayed 1 night in May 2024
Response from Gary W. on May 23, 2024
Hi Donna, Thank you very much for your recent stayed with us and taking your valuable time to share your stayed experience. We are happy to know that your overall staying experience match your expectation at our hotel. Your valuable comments are important to us and your appreciations have been shared with our team, and we will continue to optimize our facilities and service. We look forward to having an opportunity to serve you again in the near future.Sincerely, Gary W.

10/10 Excellent

Kelsey

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Gary W. on May 23, 2024
Hi Kelsey, Thanks a lot for your positive comments after your recent stay with us. We’re thrilled to see what a great stay you had. Thanks again for choosing Sandman Signature Vancouver Airport. Looking forward to welcoming you back soon.Sincerely, Gary W.

8/10 Good

Joseph, Kutztown

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Gary W. on May 23, 2024
Hi Joseph, First of all, thank you very much for your recent stay with us. I learned from your score given to us shows that you had an enjoyable stay with us. Thanks again for choosing Sandman Signature Vancouver Airport and we hope to see you soon. Yours sincerely, Gary W.

8/10 Good

Michael

Liked: Cleanliness
The property has good variety of room selections. Access is convenient of major cross streets and close close to YVR airport in Richmond. Room and bedding were comfortable. Housekeeping was very responsive to requests. Bathroom configuration is a little different with toilet right by the door. The indoor pool and waterslide was fun, wonderful for families traveling with children. The indoor swimming pool is too small for swimming because half of it is roped off for waterslide. Swimmable portion is about 6m long. The water temperature in the hot tub was warm, insufficiently hot. The interior hallways were a bit challenging to navigate. The Starbucks coffee counter was closed throughout our stay. Would have been a nice to have it available. In room coffee tasted generic. Staff were friendly and courteous; could use a couple more to reduce wait time at check-in/check out.
Stayed 1 night in May 2024
Response from Gary W. on May 23, 2024
Hi Michael, First of all, thank you very much for your recent stay with us. I learned from your score given to us shows that you had an enjoyable stay with us, yet, the closure of Starbucks here was rather disappointed.Rest assure that we will look into the matter and improve.Look forward to welcoming you back soon.Sincerely, Gary W.

8/10 Good

YANPING

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good.
Stayed 1 night in Apr 2024
Response from Gary W. on May 23, 2024
Hi Yanping, First of all, thank you very much for your recent stay with us. I learned from your score given to us shows that you had an enjoyable stay with us. Thanks again for choosing Sandman Signature Vancouver Airport and we hope to see you soon. Yours sincerely, Gary W.

6/10 Okay

Pengfei

Liked: Staff & service
Stayed 2 nights in May 2024
Response from Gary W. on May 23, 2024
Hi Pengfei, First of all, thank you very much for your recent stay with us. I learned from your score given to us shows that you had an enjoyable stay with us, yet, the elevator issue here was rather disappointed.Rest assure that we will look into the matter and improve.Look forward to welcoming you back soon.Sincerely, Gary W.

8/10 Good

Thuan

Liked: Cleanliness, staff & service, property conditions & facilities
That’s Hotel is amazing
Stayed 1 night in May 2024
Response from Gary W. on May 23, 2024
Hi Thuan, Thanks a lot for your positive comments after your recent stay with us. We’re thrilled to see what a great stay you had. Thanks again for choosing Sandman Signature Vancouver Airport. Looking forward to welcoming you back soon.Sincerely, Gary W.

8/10 Good

rosanne

Liked: Staff & service
Stayed 1 night in May 2024
Response from Gary W. on May 23, 2024
Hi Rosanne, First of all, thank you very much for your recent stay with us. I learned from your score given to us shows that you had an enjoyable stay with us, yet, the elevator issue here was rather disappointed.Rest assure that we will look into the matter and improve.Look forward to welcoming you back soon.Sincerely, Gary W.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic place
Stayed 1 night in Apr 2024
Response from Gary W. on May 23, 2024
Hi Jennifer, Thanks a lot for your positive comments after your recent stay with us. We’re thrilled to see what a great stay you had. Thanks again for choosing Sandman Signature Vancouver Airport. Looking forward to welcoming you back soon.Sincerely, Gary W.

8/10 Good

Josephine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool area under construction. Facility okay as far as cleanliness.
Stayed 1 night in Apr 2024
Response from Gary W. on May 23, 2024
Hi Josephine, First of all, thank you very much for your recent stay with us. I learned from your score given to us shows that you had an enjoyable stay with us, yet, the pool closure here was rather disappointed. In fact, our outdoor pool was opened for this year since May 17th. Look forward to welcoming you back soon, and to experience our outdoor pool. Sincerely, Gary W.

4/10 Poor

Sandy

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
I requested a room near the elevator but instead she put me on the ground floor with many outside entrances. The room was very, very far from the entrance. Difficult to communicate with agent.
Stayed 1 night in May 2024
Response from Gary W. on May 23, 2024
Hi Sandy, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the challenging experience during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely Gary W.

8/10 Good

Yiqun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the view of the tower building and like the lobby of the hotel big and comfortable sofas. Doesn’t like the limited complementary supply.
Stayed 1 night in Apr 2024
Response from Gary W. on May 3, 2024
Hi Yiqun, Thank you for your recent stay and your invaluable comments made to us. Rest assured that I will share your motivating compliments to my teammates, yet, will also look into your comments made to our room condition which may improve ourselves.Sincerely, Gary W.

6/10 Okay

Alistair

Business traveller, Travelled with partner
There were several air crew staff checking in at the time I arrived and a couple of regular check-ins. There was only one staff member that seemed to be working, another staff member was at the desk area but provided no service. Frustrating check-in time.
Stayed 1 night in May 2024
Response from Gary W. on May 23, 2024
Hi Alistair, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. We hope to see you again very soon. Yours sincerely, Gary W.

6/10 Okay

Esther

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Gary W. on May 23, 2024
Hi Esther, First of all, thank you very much for your recent stay with us. I learned from your score given to us shows that you had an enjoyable stay with us. Thanks again for choosing Sandman Signature Vancouver Airport and we hope to see you soon. Yours sincerely, Gary W.

8/10 Good

Hau Chee

Travelled with family
The room is facing the main highway. It’s noisy at night. The shower keeps watching a bit even closed. The swimming pool is so tiny and the heating pool is closed. Overall, needs a lot of improvement. Thanks.
Stayed 1 night in Apr 2024
Response from Gary W. on May 2, 2024
Hi Hau Chee, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. We hope to see you again very soon. Yours sincerely, Gary W.