Find hotels near Uhrs Point Reserve, Sydney from CA $94

"Normally Quest properties are very consistent but this trip was extremely poor. I and my family arrived at 5pm to check in which went smoothly. We then parked the car and then proceeded to our 2 bedroom apartment. We had a shock when we went in to discover that instead of ordering a Queen and 2 single beds, we received 2 Queen beds. Since we were travelling as a family unit and my son and daughter are both aged 20 and 18 respectively, this was unacceptable. I went back to see the concierge who then proceeded to tell me that he had no note here to say that the room should be in that configuration. I checked my booking through Expedia and showed him that it was indeed ordered that way. He simply stated to me that it was out of his control, housekeeping had gone home and there was nothing he could do. I was flabbergasted. This was completely unprofessional and unacceptable. He just left me hanging. It was the worst example of customer service I have seen in many a day . There was no offer to placate me or make up for it with free parking or any real attempt at any concession. Terrible. My son was forced to sleep on the lounge that night. There was no extra bedding available- not a sheet or a blanket that we could give him. It was a terrible example of when a hotel gets things horribly wrong and arrogance at the front desk to even try and offer a solution. "

"We were late getting to Darcy’s after arriving on a late flight into Sydney. Andrew responded to our call to let us know how to get in and was very helpful. Great location, near cafes and restaurants. Room was large with kettle, cups etc. milk pods in the fridge but no tea or coffee. Unfortunately, we were woken up at 5:00am with a group of people talking very loudly right outside our room and doors banging. This went on for about half a hour when I then went out to see what was going on. Bed was large ( 2 singles pushed together) but not very comfortable, quite hard. Ok as a one night stop. "

"After hours check in always a breeze. Thankyou for such a secure key collection method. "

"Was a nice quiet stay"

"Yes"

"Awesome stay loved it "

"Convenient, clean and comfortable. Have stayed here many times and no issues, very reliable. "

"Positives: *Contactless property; the owner Mark was very nice & respectfully answered my questions via text regarding parking. *Check-in process very well-organised w/ clear instructions for key access/code etc. *Electric block-out blind helped w/ privacy, noise & light in the mornings. *Bathroom sink & vanity: Somewhat clean w/ good bench space. Negatives: *Really unfortunate to report the negative aspects of this property as Mark was so polite & helpful (as per above). *Generally, a very uncomfortable stay. *Guest house hasn’t been well-maintained; old house needs attending to. *When it rained, the front porch almost flooded w/ rain coming down the gutters. *Needs to be routinely fumigated & then surface-sprayed frequently. Had to deal w/ two cockroaches during my 2-day stay! *Only two parking spots on the property & street parking not timed ONLY during the weekend. *Smell upon arrival & during my stay was a mix of mould, air freshener & chlorine. *Room was nothing like the photo on Expedia. It hadn’t been cleaned / vacuumed at all well so I had to place my luggage on the bed & slept on one side of the mattress. *Mattress was old & so soft, felt like quick sand; it was really difficult to actually get out of it, nearly strained my wrist extensor / flexor muscles! During sleep,felt like I was sinking! *Furniture very old, second hand & dirty & not at all functional or computer-user friendly. *The fridge appeared clean on the outside but was mouldy on the inside. "

"Great location for event we attended Staff were helpful and friendly Provided gluten free options at breakfast which was appreciated Room good size for the 3 of us Just needed a bit more focus on cleaning here and there as bedside tables were dirty and found some hair in my son's bed "