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Reviews of Xperience Tulum Hotel

4.5 out of 5
Xperience Tulum Hotel
Calle 8 Lote 4 Mza 22 Zona 1, Tulum, QROO

Reviews

8.8

Excellent

Rating 10 - Excellent. 59 out of 81 reviews" "
Rating 8 - Good. 9 out of 81 reviews" "
Rating 6 - Okay. 3 out of 81 reviews" "
Rating 4 - Poor. 3 out of 81 reviews" "
Rating 2 - Terrible. 7 out of 81 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Brenda, Chicago

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
horrible
Stayed 3 nights in May 2023

4/10 Poor

Stewart

Disliked: Staff & service
Shameful
This was a nice enough hotel, but mid-way through my stay, all of the guests were evacuated to a different hotel. Apparently, the hotel went out of business. This closure was planned, but it did not stop Hotels.com or the hotel from making the reservation, beyond the date of closure, and collecting my money. The transfer to the new hotel, under the same management, was arduous. The new hotel demanded that I leave my passport with them as a deposit! I traveled back and forth from the old hotel to complain and they waived this arbitrary requirement in light of my "inconvenience." The new hotel had a faulty A/C. Moreover, walking into town required walking down dirt roads through a shanty town. The management and Hotels.com should be ashamed.
Stayed 7 nights in Apr 2023

10/10 Excellent

Bukky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was such a beautiful property to stay at. Will definitely recommend it.
Stayed 5 nights in Apr 2023
Response from Saludos cordiales. on Apr 25, 2023
Agradecemos su preferencia al escoger Xperience tulum hotel para su estancia en tulum. Un placer tenerle de huesped.

8/10 Good

Mihaela

Stayed 2 nights in Apr 2023

4/10 Poor

Sheila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was beautiful. The staff were all friendly and helpful. I love that the room had a full fridge and kitchen and all the amenities for cooking as an option. Unfortunately, everyday something went missing. Bringing it up to the concierge solved nothing as the stealing got worse. First day, they cleaned the room they stole my charger. Second day, an entire pack of pads. Third day, they stole my lotion. These are all replaceable but it's the principle. I didn't want them cleaning the room the first night and I put the sign to not clean the room but its windy outside so the sign that I hung on the doorknob was pointless because it flaps in every direction. Thankfully I was smart enough to not bring any valuables with me on this trip. The lotion and pads were in my bookbag so they definitely went through my belongings. I will never come back here regardless of how beautiful this place looks. And to add one more thing, at night you hear everything. If people downstairs are having a good time with their friends, you're guaranteed to hear the music, screaming, laughter and talking. You hear it all. I would've given it 4 stars if it weren't for the stealing.
Stayed 4 nights in Apr 2023
Response from Laura on Apr 12, 2023
Dear Sheila, thank u for your comments, we apologize for the situation, we are work on it.

10/10 Excellent

rhonda

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Everything was amazing! Staff 10/10 I'd definitely recommend hotel!!!!!
Stayed 5 nights in Apr 2023
Response from Lau F on Apr 8, 2023
agradecemos completamente su preferencia al escoger Xperience tulum hotel para su estancia en tulum. Hasta la proxima! Un placer tenerla de huesped.

10/10 Excellent

Samuel

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The people for hotel they are super, Friendly’s
Stayed 5 nights in Mar 2023
Response from Lau F on Apr 5, 2023
Querido Samuel, agradecemos su preferencia al escoger Xperience Tulum Hotel para su estancia. Saludos cordiales

8/10 Good

Dalila

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Staff was really good at answering questions and meeting needs. Only issue experienced was the smell of the bathroom which was easily resolved by keeping the door closed.
Stayed 4 nights in Mar 2023
Response from Lau F on Mar 13, 2023
Querida Dalila, agradecemos su preferencia al escoger Xperience Tulum Hotel. Un placer tenerla de huesped. Saludos cordiales

10/10 Excellent

Taylor

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a two level apartment looking over the pool and entrance. The air conditioning and wifi worked well. They have a restaurant on site during the day and some brick oven pizza at night; if you don’t feel like leaving the hotel. It’s close to two gas stations and in a great spot to walk into town. The staff was bilingual and a lot of help. My daughter forgot her stuffed elephant and they held onto it for over 4 days until I could come back and get it.
Stayed 1 night in Feb 2023
Response from Lau F on Mar 7, 2023
Querida Taylor, agradecemos completamente su preferencia y los excelentes comentarios posteriores a su estancia en Xperience Tulum Hotel.Saludos cordiales

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, location, price, food, and much more. I cant say enough good things about this hotel. I highly recommend - it's my favorite place I've ever stayed.
Stayed 6 nights in Feb 2023
Response from Rumba Hospitality Guest Experience Team on Feb 16, 2023
Dear Andrew, how wonderful to hear that you are leaving so happy. thank you so much for choosing us. It was a pleasure to have you with us and to know that you enjoyed both the hotel and the food. We hope to see you again soon. A big hug from @xperiencetulumhotel

10/10 Excellent

Julieta

Stayed 4 nights in Feb 2023
Response from Lau F on Feb 8, 2023
Agradecemos su preferencia al escoger Xperience Tulum Hotel!Saludos cordiales

2/10 Terrible

Isaac

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Lau F on Mar 6, 2023
Querido Isaac, agradecemos su preferencia al escoger Xperience Tulum Hotel para su estancia en tulum. Saludos cordiales

10/10 Excellent

Cihat Hilmi

Stayed 6 nights in Dec 2022
Response from Lau F on Jan 9, 2023
Thank you for choosing xperience tulum hotel for your stay in tulum.

10/10 Excellent

Leslie

Stayed 2 nights in Dec 2022

10/10 Excellent

Eunice

Stayed 4 nights in Dec 2022

8/10 Good

Emily

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I highly recommend this place especially if you want an economical way without compromising comfort to stay in Tulum. The grounds were gorgeous, the hotel rooms were optimal. Each room has refrigerator, stove, dishes, sink etc. the patios outside of the room was lovely with seating and tables for relaxing. Concierge was very pleasant and knowledgeable. The amenities are minimal. No wash cloths available even upon request. The room has one small rack for clothing storage. Bathroom counters are minimal. The shower was not very convenient. No shelves or place for soap, razors, shampoo etc. also I wish there were more hooks to hang towels and bathingsuits. Tv was modern with streaming capabilities. There are not USB plug ins. Make sure you have your charging block. Rent scooters cabs can be pricey. The public beaches are great and inexpensive as far as food and beach beds are concerned. My only real gripe about the hotel was the noise levels. Young kids were in the pool at 6:45 am. Not sure how I felt about that given we were asked to keep it down at night due to the families on the property. I think the same courtesy should have been extended to those without families in the am. I would have loved an hour or two more to sleep. Other than that the hotel was great and I will be back!
Stayed 3 nights in Oct 2022
Response from Lau F on Oct 25, 2022
Dear Emily, thank you so much for such an amazing review towards Xperience Tulum Hotel. We completely understand the noise and kids in the pool at early time. We will work on it, a pleasure having you as a guest! Have a good one, until next time!

10/10 Excellent

Maryory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, really enjoyed my stay, will definitely be back. It’s at the very very end of the strip and there’s a police station on the corner. My husband and i would walk to the strip to get food which i would recommend if you don’t mind walking, depending on where you want to go. But 10/10 highly recommend
Stayed 5 nights in Oct 2022
Response from Lau F on Oct 16, 2022
Dear Maryory, thank you so much for sun an amazing review, a pleasure having you as a guest. Until next time!

10/10 Excellent

Jean Pierre

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay in this new-era glass construction with an ecofriendly environment - don’t miss a wonderful breakfast with haute cuisine for healthy food
Stayed 1 night in Sep 2022
Response from Lau F on Oct 1, 2022
Dear Jean, thank you so much for choosing Xperience Tulum Hotel for your stay in Tulum!, also we thank the mention for Juice Box! they do have an amazing healthy menu. Kind regards.

10/10 Excellent

Javier

Stayed 2 nights in Aug 2022
Response from Rumba Hospitality Guest Experience Team on Aug 17, 2022
Dear Javier, thank you very much for choosing us. It has been a real pleasure to have you with us. We are delighted that you enjoyed all the hotel amenities. We would be very grateful if you could recommend us to family and friends, as well as on your social networks (@xperiencetulumhotel). Best regards from Tulum.

10/10 Excellent

Michelle Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay with my family at Xperience Tulum. This hotel is a beauty. Our condo was luxurious and clean. The only draw was they didn’t let us check in before 3pm, even though I reached out several times to let them know we will be arriving early and would appreciate a early check in, due to my mother being sick and needing rest after a long trip. I plan on coming back and staying here soon!
Stayed 5 nights in Aug 2022
Response from Lau F on Aug 23, 2022
Thank you for such an amazing feedback! Due of sanity rules. Earliest check in is at 3pm so we can offer a perfect room. Our team is looking forward already for your coming back! A pleasure having you with us.

10/10 Excellent

Rafael

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Entering the property is very inviting. An easiness as you walk in. Room was immaculate clean. Great view from the balcony. Really enjoy my stay. Would highly recommended to family & friends.
Stayed 2 nights in Aug 2022
Response from Rumba Hospitality Guest Experience Team on Aug 12, 2022
Dear Rafaelle, thank you very much for choosing us. It has been a real pleasure to have you with us. We are delighted that you enjoyed all the hotel amenities. We would be very grateful if you could recommend us to family and friends, as well as on your social networks (@xperiencetulumhotel). Best regards from Tulum.

10/10 Excellent

Adrien

Stayed 3 nights in Jul 2022
Response from Rumba Hospitality Guest Experience Team on Aug 12, 2022
Dear Adrien, thank you very much for choosing us. It has been a real pleasure to have you with us. We would be very grateful if you could recommend us to family and friends, as well as on your social networks (@xperiencetulumhotel). Best regards from Tulum.

8/10 Good

Maria Mayela

Stayed 2 nights in Jul 2022
Response from Rumba Hospitality Guest Experience Team on Aug 3, 2022
Querida Maria Mayela, muchas gracias por elegirnos. Ha sido un verdadero placer tenerte entre nosotros. Nos encantará que nos recomiendes entre tus familiares y amigos, así como en tus redes sociales (@xperiencetulumhotel). Un abrazo fuerte.

2/10 Terrible

Kevin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Do not stay here if you want to be treated faily and accommodated for property not being cleaned and staff stealing from you!
Stayed 3 nights in Jul 2022
Response from Rumba Hospitality Guest Experience Team on Aug 12, 2022
Dear Kevin, we are sorry to hear that you have not been well. We would like to know what exactly happened and how we can help you. Best regards

10/10 Excellent

Elexis

Stayed 2 nights in Jul 2022
Response from Rumba Hospitality Guest Experience Team on Jul 22, 2022
Querido Elexis, muchas gracias por elegirnos. Ha sido un verdadero placer tenerte con nosotros. Nos encantará que nos recomienden a tu familia y amigos, así como en tus redes sociales @xperiencetulumhotel. Ojalá nos volvamos a ver.

8/10 Good

Ashley

Travelled with partner
Liked: Staff & service, property conditions & facilities
The property is very pretty, looks exactly like the pictures and so do the rooms which are very spacious. I actually ended up spending a lot of time at the hotel bc my boyfriend got sick day 2 so he was stuck in the room. The staff was so friendly and helpful, they changed our sheets daily upon request. The hotel doesn't have regular washcloths only hand towels so i would recommend bringing your own. The staff in the juice bar and room service staff were so pleasant and friendly, and the food was good, i ate there breakfast and lunch daily! The pool area (where i spent most of my time) was quiet and relaxing and never crowded. There are a lot of bugs here, but if that doesn't bother you you'll be fine. The concierge Ro, was also very helpful and you can just ask for a taxi at the front desk and they call for you. Its also a short walk to the main road where the are various local restaurants, liquor stores and shops, but its a lot of dirt when walking. Its not the fanciest so if you're looking for more luxury this isn't for you, but its definitely a cute little spot.
Stayed 4 nights in Jun 2022
Response from Rumba Hospitality Guest Experience Team on Jul 13, 2022
Dear Ashley, first of all we hope your boyfriend is well now and that you had a good trip back home. We wanted to thank you for your review and the many helpful tips you give to other guests. It will be a pleasure to have you again, either in Xperience, or in other hotels (with different concepts and prices) that Rumba Hospitality has in Tulum. Best regards

10/10 Excellent

Cindy

Liked: Staff & service, amenities, property conditions & facilities
It is a beautiful property with amazing architecture and friendly staff. There are just a few things that could improve, but overall I still love my experience here. After doing my research on hotels in Tulum, power outage seems to be a common issue among many of the hotels in the whole area, so when the power went out for a few hours on a couple of the days, I wasn’t surprised and had no need to complain. It is probably due to the way their energy is naturally sourced. Mosquitos are another thing to deal with but since it is a tropical jungle, it is unavoidable so be prepared to battle mosquitos in your sleep if you’re a foreigner, I hear I don’t bother the locals as much. This isn’t something the hotel has control over, but just a tip if you were to stay here. The pillows I had smelled moldy, it wasn’t the cover but the pillow had soaked in the smell from within. I know hotels only wash the exterior covers of the bed, so maybe they washing whole pillow would be nice. Besides these minor issues, I would still give this place a visit. It truly feels like paradise on earth.
Stayed 4 nights in Jun 2022
Response from Rumba Hospitality Guest Experience Team on Jun 30, 2022
Dear Cindy, thank you very much for your review. We are very grateful for each and every one of the suggestions you make, as they help us a lot to improve and continue to provide quality service to each and every one of our guests. We are already looking for a solution for the pillow issue. Best regards from Tulum

10/10 Excellent

Kofi

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2022
Response from Rumba Hospitality Guest Experience Team on Jun 30, 2022
Dear Kofi, thank you very much for your rating. We hope to see you again soon!

2/10 Terrible

Catherine

Travelled with group
Disliked: Staff & service, property conditions & facilities
Save your money, go somewhere else
BIG DEAL - is that the FACTS about this hotel are not ACCURATE! There is no restaurant and there is no bar. There is a juice bar that never opens on time. The pool was closed due to a problem and we were not allowed to lie out on the deck. The safe did not work. There was a coffee maker but no filters and no coffee. We had to ask for pool towels and hangers, there were only 4. The quality of the service was "inattentive." I am really annoyed that when we complained that there was no bar after the ad says there is, the desk clerk told us we should go to the gas station and buy some beer as that would be cheaper for us anyway!
Stayed 3 nights in Jun 2022
Response from Rumba Hospitality Guest Experience Team on Jun 24, 2022
Dear Catherine, please accept our sincere apologies for not making your trip an amazing experience and, above all, for not being able to understand and meet your needs. As for the restaurants, Juice Box is open from early in the morning until 5pm and room service is even more extensive. Soon we will have a new gastronomic concept in the evening: Tika, where we will offer wood oven pizzas and some side dishes. We will also have a bar with cocktails and all kinds of drinks. Thank you for your feedback because we already know what points we have to work on.

10/10 Excellent

Xochitl

Stayed 2 nights in Apr 2022
Response from L. Gonzaga Giquel on Apr 19, 2022
Thank you very much for choosing us!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NEVER AGAIN.
When we arrived the concierge did not have our reservation on file at all. We assume this was done intentionally due to what I am about to share. After 30 min the concierge got in touch with their reservations team and found us a room after they initially told us they did not have any rooms available. They booked us in their largest room. The room was beautiful and spacious bur the amenities such as WIFI and jacuzzi did not work. During our first evening we were woken up at 11pm by blaring speakers and bass from a festival happening next door. We were not warned or told any of this at check in. This festival went on from 11pm until 5 am DAILY. We thought this was a one night only event but by night two of no sleep we had had enough. On top of that there was a party of guests yelling and screaming all evening making it even harder to sleep or call hotels.com for help. The security did not provide any assistance during our stay and made us feel unsafe. The wifi continued to be an issue during the entire stay. When attempting to speak with the supervisor of our stay, they had very little remorse and would not sympathize that we were unable to sleep for 2 nights. After going back and forth for an hour they had offered to refund us for our final night because we were checking our early. I am still waiting for my refund TO THIS DAY. I would expect an ounce of humanity from the staff since they are in the hospitality industry but instead we were received with smirks and laughs.
Stayed 3 nights in Mar 2022
Response from L. Gonzaga Giquel on Mar 30, 2022
Thank you very much for your comment. We are sorry to hear about the festival outside our facilities, unfortunately we are not aware of all the events happening around us. We are sorry to hear that you did not feel safe, as our private security team is absolutely professional and trustworthy. As for the refund, we will look into your case again so that it can be made as soon as possible.

6/10 Okay

Kayla

Travelled with group
Liked: Cleanliness
Disliked: Amenities
I was honestly a little disappointed. There were several times I could not reach room service, the concierge, or the front desk. Frida was the best but I could always tell if there was another concierge because responses were hard to get. They also confirmed a ride to and from the hotel and airport and both times were a no show. Thankfully we were able to get a ride with someone else. I would also recommend having more water in the room for those staying longer than a day or two.
Stayed 5 nights in Mar 2022
Response from L. Gonzaga Giquel on Mar 30, 2022
Thank you very much for your comment, although we are very sorry that you did not feel perfectly cared for at all times. We will reinforce this point with the team so that it does not happen again.

10/10 Excellent

Olivier

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022
Response from L. Gonzaga Giquel on Mar 10, 2022
Dear Olivier, thank you so much for choosing us. It was a pleasure to have been part of your vacation in Tulum

10/10 Excellent

Guy

Stayed 2 nights in Feb 2022
Response from L. Gonzaga Giquel on Feb 18, 2022
Thank you so much for choosing us

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Little paradise off the Tulum town strip
The hotel is AMAZING! Beautiful apartments, beautiful grounds and pool area. It was very good value for the quality of the accommodation. The location is good (very near the Burrito Amor restaurant which is amazing), but would recommend a scooter (in Tulum in general) However, we were not told there was an on-site kitchen with room service, which obviously sounds amazing. We found out on our last day, so suggestion to management to show guests the QR code/app on day 1 of the stay.
Stayed 6 nights in Jan 2022
Response from L. Gonzaga Giquel on Feb 18, 2022
Thank you very much for your comment and we are sorry for not letting you know that we have room service. We will reinforce this point with the team so that it does not happen again.

6/10 Okay

Vinicius

Liked: Staff & service, room comfort
We had issues with our stay. The room was smeeling like sewage and it took more than one day (almost the whole stay) for them to act on it, even though the issue was communicated rightaway during check-in. Also, we left the keys at the reception for room cleaning and when we got back to the hotel, by the end of the day, the room was not cleaned (and was smelly still). After all these issues they offered us a free upgrade and the superior room didnt had any issues. As I said, this was past more than half our stay, so the mess was made and they never offered us any type of reparation. Overall, staff was nice, parking was free and available, room was spacious and had a nice decoration. The hotel has no elevators. The bed was confy, the bedsheet had a stain on it and the blackout courtains does not work perfectly. They asked for a 50 usd deposit by check-in for no clear reason and returned it normally.
Stayed 2 nights in Jan 2022
Response from L. Gonzaga Giquel on Feb 7, 2022
Thank you so much for sharing your opinion with us. We are sorry to hear about the issues that you had, but we are glad that finally you had a nice stay

2/10 Terrible

Chauncey

Stayed 3 nights in Jan 2022

10/10 Excellent

Tara

Stayed 3 nights in Jan 2022
Response from L. Gonzaga Giquel on Jan 17, 2022
Thank you so much for your review!

10/10 Excellent

Daisy

Stayed 3 nights in Jan 2022
Response from L. Gonzaga Giquel on Jan 17, 2022
Thank you so much for choosing us!

10/10 Excellent

rayan

Stayed 3 nights in Jan 2022
Response from L. Gonzaga Giquel on Jan 17, 2022
Thank you so much for your review!

10/10 Excellent

Lee

Stayed 4 nights in Jan 2022
Response from L. Gonzaga Giquel on Jan 17, 2022
Thank you so much for choosing us!

10/10 Excellent

Jhanitza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place exceeded my expectations! Super clean and large. The staff was very helpful and nice! I definitely recommend this place!
Stayed 5 nights in Dec 2021
Response from L. Gonzaga Giquel on Jan 10, 2022
Dear Jhanitza, thank you so much for sharing your experience. We are so happy to know that we pleased you with everything you need! We hope to see you back soon!

2/10 Terrible

Mehdi

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
During our stay the first morning on Friday we did not have electricity for 4 hours straight. Then it went back on and off the whole day. This prevented me from working. Horrible experience. We also didn’t not have hot water, and the room got flooded. This is was a really expensive room and we didn’t have any of the simple commodities. Worst experience is my life.
Stayed 2 nights in Dec 2021
Response from L. Gonzaga Giquel on Jan 10, 2022
Dear Mehdi, we are sorry to hear about your experience. Within the electricity it was a turnoff from outside the hotel and we couldn´t give you better service than the one we offered you. About the flooding, we did our best to solve it very quick sending our manteinace and cleaning teams. Even that, please take our apologies again for all the inconveniences.

10/10 Excellent

Valentin

Stayed 2 nights in Dec 2021
Response from L. Gonzaga Giquel on Jan 10, 2022
Dear Valentin, thank you so much for your review

4/10 Poor

Catriona

Stayed 3 nights in Dec 2021
Response from L. Gonzaga Giquel on Dec 20, 2021
Catriona, gracias por tu review. Nos alegramos que hayas disfrutado de tu estancia en Tulum.

10/10 Excellent

Anastasiya

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel exceeded my expectations in everyway. The room was so clean and large. The kitchen was fully equipped and I could make my own meals. It was on a main road but so peacefull I could hear birds in the morning.
Stayed 2 nights in Nov 2021
Response from L. Gonzaga Giquel on Dec 2, 2021
Dear Anastasiya, we are very glad that you enjoyed Xperience Tulum Hotel so much. As you say, our flats are designed so that you can enjoy your stay as if you were at home. We hope to see you soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Muy buen hotel, elegante y moderno.
El lugar es muy bueno, nos toco una habitación en la planta baja con cocina y esta muy bien decorada. Todo esta perfecto, solo unos aspectos a mejorar... 1. La direccion que aparece en la app de Hoteles.com esta incorrecta nos desvió casi 1km de nuestro destino, al usar la app y poner "marcar a la propiedad" enlaza a un numero de otro estado y no contestan, el soporte de Hoteles.com no nos ayudo ya que me daban la misma informacion que viene en la pagina la cual esta mal, revisen eso perdi casi 1 hora buscando. Al final busquen por Google maps por el nombre del establecimiento en un lugar que si tengan señal. Ya que se batalla mucho en la zona por buena señal de celular. 2. Las habitaciones tienen este diseño "abierto" donde todo el frente que da a la alberca es un puerta de cristal... a mi en lo personal no me gusta esto ya que cuando sales de tu habitación no te es posible cerrar todas las persianas para dejar tus cosas privadas. Cualquier otro huésped del hotel ve perfectamente hacia adentro. Y eso no me gusto. 3. La ventana del baño, o es falsa o no la pude abrir y como me gusta bañarme con agua caliente el vapor se mete a la habitación. 4. El gimnasio a pesar de ser muy bonito no cuenta con elíptica o banda para correr así que no pudimos hacer cardio que es lo que nos gusta. Hay una bicicleta y no nos "quedo" por que no ajusta hasta nuestra altura. 5. El refrigerador de la habitación hace muchísimo ruido. Y dado que no lo usamos, es bastante molesto tenerlo.
Stayed 1 night in Nov 2021
Response from L. Gonzaga Giquel on Nov 22, 2021
Muchísimas gracias por tan amplio review y por hacernos saber todos los aspectos en los que podemos mejorar. Trabajaremos en todos y cada uno de ellos para poder brindaros una experiencia aun mejor en vuestra futura estancia. ¡Os esperamos!

10/10 Excellent

Pascale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing and beautiful property. The rooms are huge, with kitchen and everything you need to do your meals. The terrace is so nice, to spend time there and relax. We spend a marvelous time there. I really recommend it to anyone. AND THE STAFF specially Joaquin are AMAZING, FRIENDLY, HELPFUL Waooo. Bravo...Bravo...Bravo...
Stayed 5 nights in Oct 2021
Response from xperience on Nov 6, 2021
Thanks for your stay Pascale!

10/10 Excellent

Markus

Stayed 3 nights in Oct 2021
Response from xperience on Oct 18, 2021
Thanks for your stay Markus

10/10 Excellent

Francisco

Stayed 2 nights in Aug 2021
Response from Xperience on Sep 16, 2021
Muchas gracias por el review, estamos felices de haber dado un buen servicio y una experiencia inolvidable para usted!