Rooftop terrace
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Reviews of Koos Hotel Boutique Tulum

3 out of 5
Koos Hotel Boutique Tulum
Andador Kaan, Aldea Zama 45, Tulum, QROO

Reviews

8.4

Very good

Rating 10 - Excellent. 16 out of 32 reviews" "
Rating 8 - Good. 10 out of 32 reviews" "
Rating 6 - Okay. 3 out of 32 reviews" "
Rating 4 - Poor. 1 out of 32 reviews" "
Rating 2 - Terrible. 2 out of 32 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Denis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is located in a quiet area, not far from both the city centre and the beaches. Front desk stuff was very accommodating, yummy breakfast and lunch options, but housekeeping didn’t do their job. Our bedsheets were never changed throughout our 7 day stay nor was the bathroom ever cleaned as well. Hotel also offers bicycle rental for $300 pesos/day. And they also charge “tips” at the end of your stay which is not included in your Expedia booking so be aware because we had to pay $350 pesos extra at check out.
Stayed 7 nights in May 2023
Response from RECEPCIÓN on Jun 1, 2023
HELLO GOOD DAY WE THANK YOU FOR YOUR COMMENTS, WHICH WILL BE TAKEN INTO ACCOUNT.ABOUT THE CLEANLINESS OF YOUR ROOM I OFFER YOU AN APOLOGY AND WE WILL CLARIFY IT WITH OUR STAFF.TIPS FOR YOUR INCLUDED BREAKFASTS ARE NOT INCLUDED BECAUSE IT WAS FOR THE KITCHEN AND WAITER SERVICE.WE THANK YOU FOR YOUR COMMENTS AND STAY, WE ARE WAITING FOR YOU IN THE FUTURE AT YOUR CASA HOTEL KOOS TULUM, HAVE AN EXCELLENT DAY

10/10 Excellent

Josselin

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Aug 2022

8/10 Good

Monica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice property overall however it was difficult to find. They definitely need to trim the tree/bush in the front. It blocks the sign and hard to tell it’s a hotel.
Stayed 3 nights in Jun 2022

10/10 Excellent

Leticia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, eco-friendly, very clean and the staff very attentive..
Stayed 3 nights in May 2022

10/10 Excellent

robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was very friendly and helpful
Stayed 1 night in Apr 2022

10/10 Excellent

Mara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like staying at Koos in Aldea Zama. It is a very nicely designed property with lots of potential. There were a few things that could be improved, but overall my stay was great. The place is not the easiest to find as there isn't any sign on the street or in front of the property. I would work on the restaurant's menu too. The internet is fast and reliable, and I loved the rooftop and lounge/yoga on the 3rd floor. The area is new and in progress, but many nice coffee shops and restaurants around. You definitely will need bikes or moto to go around Tulum and this property has them. You can rent them at the reception, where you will find lovely Julieta. I would definitely stay here again and I recommend this place.
Stayed 5 nights in Apr 2022

8/10 Good

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2022

8/10 Good

Nileshwari M

Liked: Cleanliness, staff & service, amenities
I really liked this place. Very quiet. The area is very new, a lot of construction everywhere. There are nearby restaurants, cafes and affordable. I was able to rent a bike off of the hotel the first day but they ran out the next few days so I rented one from around the corner. The one downer was the shower water tends to overflow and ends up all over the bathroom; one day it spread all the way to the beds and out the door. I showered with very low pressure the next few days to prevent it. Water was always hot. You can bike to the ruins, hotel zone or centro within 20 minutes and roads are paved well. Really nice staff who speak English and spanish. I felt like I had the rooftop to myself because there were not a lot of people using it.
Stayed 4 nights in Mar 2022

4/10 Poor

Luisa

Stayed 4 nights in Mar 2022

10/10 Excellent

Valerie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First hotel in Mexico that I stayed at that has not scammed me or tried to scam me. If you prepay they do NOT ask you for a credit card.
Stayed 7 nights in Mar 2022

10/10 Excellent

Michael

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
The pool on the rooftop was nice. The common area on our floor was cosy. Had a bar area but was not in service when we checked in. Our toilet had no water to it so we had to fill the bowl from the bathroom sink every time we needed to flush. There were no face cloths or small hand towels. Not very insulated for quietness, heard every noise outside our room whether it was people talking or birds chirping etc
Stayed 1 night in Feb 2022

10/10 Excellent

ODALYS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love this property and the surroundings. It was an amazing experience. My daughter selected this particular hotel because she wanted an quiet and vintage looking hotel. The pictures is exactly what you are getting. Clean, lovely staff, surrounded by many restaurants and other stores and things you might need. They were a bit understaff because of Covid so there was no food service after 4pm but they do have access and walking distance restaurants plus delivery services. I will definitely recommend if you are seeking a beautiful, classy, quiet place to have tons of fun throughout the day and come and relax in a clean and calming atmosphere. Ko’os has definitely become one of my favorites stay in Tulum.
Stayed 4 nights in Feb 2022
Response from Ko´os Tulum on Feb 18, 2022
Hello Thank you very much for your coments We are ver pleased that you visited us and hope we have the pleasure of seeing you soon at your tulum home.

2/10 Terrible

lisa

Travelled with family
Disliked: Staff & service, amenities
The hotel itself was ok however the location was terrible. If we weren’t driving we would not have been able to get anywhere easily and even with the driving the hotel is in an area that’s so hard to navigate to. On the first night temperature dropped where it was cold. We requested blankets and they didn’t have any. We had to wait the following day to get some.unfortunately i didn’t get their names but the 2 men who were at the desk were pleasant and helpful but the woman Juliet or Julianna was not accommodating at all. The first room that was given to us had a strong chemical smell so the man at the front desk moved us to another room.the next day Juliet or Julianna(not sure of name) was more concerned about charging us additional as if it didn’t matter to her that the assigned room had a toxic smell. I’m addition the man at the front desk offered us free drinks on the first night due to the inconvenience but on the day of checkout she tried billing us as if we were lying. This wasn’t my first trip to Tulum so I can say from experience better locations and also friendlier personalities.would not stay here again or recommend
Stayed 3 nights in Jan 2022

6/10 Okay

Axel

Travelled with group
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Jan 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I had a very pleasant time in koos Brenda was an awesome hostess
Stayed 1 night in Aug 2021
Response from Ko´os Tulum on Aug 15, 2021
Thank so much for your comment all of our staff hope to see you soon

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy acogedor, tranquilo y con linda decoración. El área de la localidad es muy bonita también. Lo único que deben mejorar es la claridad que entra a los cuartos en la noche, en lo demás excelente.
Stayed 3 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet hotel. Great location. Thumbs up!
Stayed 1 night in Jun 2021
Response from Ko´os Tulum on Jul 23, 2021
Thanks for your comment, we hope you come back soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property but could be better signposted. Difficult to find at nighttime in taxi.
Stayed 1 night in Jun 2021
Response from RAFAEL on Jul 1, 2021
THANK YOU FOR YOUR COMMENTS, WHICH WILL BE TAKEN INTO ACCOUNT FOR FUTURE RESERVATIONS. THE COLONY WHERE THE HOTEL IS LOCATED DOES NOT ALLOW SIGNS ON THE STREETS, DUE TO COVID 19 ISSUES, TAXIS ARE REQUESTED BY WHATSAPP. THANKS FOR YOUR PREFERENCE

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay. Just note that the “free breakfast” includes a toast, coffee and an orange juice :)
Stayed 2 nights in Apr 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
Location of hotel is hard to find for taxi drivers, other than that everything was perfect. 5 minutes away from tulum strip/beach.,
Stayed 2 nights in Mar 2021

10/10 Excellent

Yana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Nice, new and stylish hotel with great staff Aldea Zama area is a bit far from the beaches but has its special nice vibe with interesting places to explore.
Stayed 5 nights in Jan 2021

8/10 Good

Sebastien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, Comfy Tulum hotel. Must rent a bike or car
Nice hotel, a bit far from both the beach and pueblo in a new development part of Tulum. There's a bit of a new community vibe they're trying to build in the area, it has potential (not very authentic Tulum setting though, but the hotel makes up for it in well decorated, spacious common areas). The pool was a bit dirty and quite small, but the rooftop was a great place to catch the sunset.
Stayed 2 nights in Jan 2021

2/10 Terrible

Chengqi

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The water sink is stifled, not hot water. We have to switch to another room in the morning for shower. No hair dryer as well. Worst hotel experience ever!
Response from RECEPCIÓN on Feb 26, 2023
SOME ARTICLES SUCH AS THE HAIR DRYER ARE DELIVERED AT RECEPTION, FOR SECURITY. WE THANK YOU FOR YOUR COMMENTS TO IMPROVE OUR SERVICE.

8/10 Good

Claudia paola

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Empleados súper gentiles,lugar limpio ,cama muy cómoda , el lugar muy lindo y seguro, pero lejos de todo , lejos de la playa , solo accesible por auto taxi o en bicicleta a 15 min.de la playa, igual lo recomiendo es un hotel muy lindo y agradable.
Stayed 10 nights in Apr 2022

10/10 Excellent

Roxann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Le secteur est en développement, il n’y a présentement pas beaucoup de restaurants et de services, mais l’établissement est impeccable et magnifique!
Stayed 5 nights in Feb 2022

8/10 Good

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen lugar para descansar
Lugar pequeño y acogedor . Con staff amable y un lindo roof top con alberca
Stayed 3 nights in Jan 2022

10/10 Excellent

Hugo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encantó la localidad del hotel en Playa del Carmen, el hotel casi nuevo las habitaciones muy bonito muy cómodo el hotel se ve precioso y más que nada el servicio de las personas que trabajan en el. Nos vamos muy contentos con ganas de regresar y hospedarnos en el mismo lugar. HG
Stayed 1 night in Aug 2021

8/10 Good

Hecthor

Travelled with family
Liked: Cleanliness, staff & service, amenities
No tienen definido un estacionamiento y esta alejado del hotel
Stayed 4 nights in Aug 2021

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
El hotel agradable , algo sobrevalorado, El desayuno incluido dejo mucho que desear solo era un Cafe, yo no esperaba mucho del desayuno y aun asi me decepciono.
Stayed 1 night in Jun 2021
Response from RAFAEL on Jul 1, 2021
BUENAS NOCHES, LE AGRADECEMOS SUS COMENTARIOS Y SERÁN TOMADOS EN CUENTA PARA FUTURAS RESERVACIONES, EL DESAYUNO CONTINENTAL QUE ESTA INCLUIDO EN LA RESERVA CONSTA DE: JUGO DE NARANJA FRESCO DEL DÍA, CAFÉ O TÉ A SELECCIONAR, PAN BLANCO E INTEGRAL, MANTEQUILLA Y MERMELADAS CASERAS. LE PEDIMOS UNA DISCULPA SI SOLO SE LE BRINDÓ CAFÉ COMO DICE...

10/10 Excellent

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Para recomendar!
Hermoso hotel boutique al estilo de Tulúm. Muy acogedor y con mis bien gusto. La atención de Coti, Claudia, Muriel y perdón por no recordar su nombre, me refiero al joven chef del restaurante, fue impecable, siempre con una sonrisa y dispuestos a resolver cualquier inquietud que pudimos haber tenido. Gracias por todo. Volveremos!
Stayed 1 night in Apr 2021
Response from RAFAEL on Jul 1, 2021
BUENAS NOCHES, LE AGRADECEMOS SUS COMENTARIOS Y RECOMENDACIONES, MISMOS QUE SERÁ TOMADOS EN CUENTA PARA FUTURAS RESERVACIONES, UN PLACER PARA TODO EL EQUIPO DE HOTEL KO´OS ATENDERLOS EN SU ESTADÍA... GRACIAS POR SU PREFERENCIA

10/10 Excellent

Tatiane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2021

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
Simples und anscheinend neues Hotel wo die Abläufe noch nicht ganz sitzen
Stayed 6 nights in Feb 2021