2 outdoor pools, open 7:00 AM to 9:00 PM, sun loungers
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Reviews of Copal Tulum Hotel

4.5 out of 5
Copal Tulum Hotel
Calle Ixchel sn, Tulum, QROO

Reviews

8.4

Very good

Rating 10 - Excellent. 465 out of 748 reviews" "
Rating 8 - Good. 120 out of 748 reviews" "
Rating 6 - Okay. 55 out of 748 reviews" "
Rating 4 - Poor. 44 out of 748 reviews" "
Rating 2 - Terrible. 64 out of 748 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Shawnda, brooklyn

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Excellent hotel❤️
Stayed 3 nights in May 2024

10/10 Excellent

Sherkerry

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property…Johnny and Front Desk lady of the day and the restaurant workers were the absolute best. I love the bartenders at the bar they were so helpful
Stayed 3 nights in May 2024
Response from Copal Tulum Hotel Guest Experience Team on May 22, 2024
Dear Sherkerry, thank you very much for choosing us. It was a pleasure to have you with us and to know that you enjoyed so much. We will congratulate the team on your behalf, especially Jhonny and Ana. We hope to see you again soon. A big hug from Tulum.

10/10 Excellent

MARYLEE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was amazing. The staff were super helpful and friendly. Thank you everyone
Stayed 4 nights in May 2024
Response from Copal Tulum Hotel Guest Experience Team on May 15, 2024
Dear Marylee, thank you very much for choosing us. It was a pleasure to have you with us and to know that you enjoyed so much. We will congratulate the team for you. Hopefully we will meet again. A big hug from Tulum.

10/10 Excellent

Ciara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here! Friendly and helpful staff and such a beautiful property. Location is excellent- walkable to Tulum Center or a very quick taxi ride. Also very easy to get an affordable taxi to the beach areas. We also both got a relax massage during our stay here and really enjoyed it. Definitely recommend and we are actually looking to come back sometime in the future.
Stayed 5 nights in Apr 2024
Response from Copal Tulum Hotel Guest Experience Team on May 9, 2024
Dear Ciara, thank you very much for choosing us. It was a pleasure to have you with us and to know that you enjoyed so much. We will congratulate the team on your behalf. We hope to see you again. A big hug from Tulum

10/10 Excellent

Nezhai, San Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 4 nights in Apr 2024
Response from Copal Tulum Hotel Guest Experience Team on May 9, 2024
Dear Nezhai, thank you very much for choosing us. It was a pleasure to have you with us and to know that you enjoyed so much. We will congratulate the team on your behalf. We hope to see you again. A big hug from Tulum

10/10 Excellent

Janaira

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The boutique hotel is beautiful. The staff is extremely helpful and accommodating. The infinity pool is great and even the studio rooms are very spacious and nice.
Stayed 5 nights in Apr 2024
Response from Copal Tulum Hotel Guest Experience Team on Apr 30, 2024
Dear Janaira, thank you very much for choosing us. It was a pleasure to have you with us and to know that you enjoyed so much. We will congratulate the team on your behalf. Hopefully we will meet again. A big hug from Tulum.

10/10 Excellent

Gordon

Stayed 2 nights in Apr 2024
Response from Copal Tulum Hotel Guest Experience Team on May 22, 2024
Querido Gordon, muchas gracias por elegirnos. Ha sido un placer teneros con nosotros y saber que todo ha estado perfecto. Felicitaremos al equipo de vuestra parte. Ojalá nos volvamos a ver. Un fuerte abrazo desde Tulum.

10/10 Excellent

Ivory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel!!!
Stayed 4 nights in Apr 2024
Response from Copal Tulum Hotel Guest Experience Team on Apr 30, 2024
Dear Ivory, thank you very much for choosing us. It was a pleasure to have you with us and to know that you enjoyed so much. We will congratulate the team on your behalf. Hopefully we will meet again. A big hug from Tulum.

10/10 Excellent

Camille

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay here at Copal Tulum. Staff were extremely kind and helpful, rooms were spotless as well as the property grounds. Johnny was a great help throughout our entire trip. I will definitely stay again!
Stayed 5 nights in Apr 2024
Response from Copal Tulum Hotel Guest Experience Team on Apr 16, 2024
Dear Camille, thank you very much for choosing us. It was a pleasure to have you with us and to know that you enjoyed so much. We will congratulate the team on your behalf, especially Johnny. We hope to see you again. A big hug from Tulum.

8/10 Good

Fatimah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The apartment was very spacious and clean.
Stayed 4 nights in Apr 2024
Response from Copal Tulum Hotel Guest Experience Team on Apr 16, 2024
Dear Fatimah, thank you very much for choosing us. It was a pleasure to have you with us and to know that you enjoyed so much. We will congratulate the team on your behalf. We hope to see you again. A big hug from Tulum.

10/10 Excellent

Mario

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, highly recommend booking a room with private pool. For the size of the property having 2 pools to choose is a plus. Staff is friendly and accommodating.
Stayed 1 night in Apr 2024
Response from Copal Tulum Hotel Guest Experience Team on Apr 11, 2024
Dear Mario, thank you very much for choosing us. It was a pleasure to have you with us and to know that you enjoyed so much. We will congratulate the team on your behalf. Hopefully we will see you again. Best regards from Tulum.

10/10 Excellent

Jorge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, great experience.
Stayed 3 nights in Mar 2024
Response from Copal Tulum Hotel Guest Experience Team on Apr 11, 2024
Dear Jorge, thank you very much for choosing us. It was a pleasure to have you with us and to know that you enjoyed so much. We will congratulate the team on your behalf. Hopefully we will see you again. Best regards from Tulum.

10/10 Excellent

Lizmary Arleen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at Copal! The staff was very attentive from the waiters to front desk. The rooms were tidy and the area as well.
Stayed 3 nights in Mar 2024
Response from Copal Tulum Hotel Guest Experience Team on Apr 11, 2024
Dear Lizmary, thank you very much for choosing us. It was a pleasure to have you with us and to know that you enjoyed so much. We will congratulate the team on your behalf. Hopefully we will see you again. Best regards from Tulum.

10/10 Excellent

Zamorra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooftop pool room was outstanding. The staff was very professional and helpful with planning our stay
Stayed 5 nights in Mar 2024
Response from Copal Tulum Hotel Guest Experience Team on Apr 11, 2024
Dear Zamorra, thank you very much for choosing us. It was a pleasure to have you with us and to know that you enjoyed so much. We will congratulate the team on your behalf. Hopefully we will see you again. Best regards from Tulum.

10/10 Excellent

Corey, Laurelton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean property
Stayed 1 night in Jan 2024
Response from Copal Tulum Hotel Guest Experience Team on Apr 1, 2024
Dear Corey, thank you very much for choosing us. It was a pleasure to have you with us and to know that you enjoyed your stay. We will congratulate the team on your behalf. Hopefully we will see you again. Best regards from Tulum.

2/10 Terrible

Stephanie

Stayed 6 nights in Feb 2024
Response from Copal Tulum Hotel Guest Experience Team on Apr 16, 2024
Querida Stephanie, sentimos mucho que tu experiencia no haya sido como nos hubiera gustado. Querríamos saber que ha estado mal para mejorar y seguir creciendo en la dirección adecuada. Un abrazo desde Tulum.

10/10 Excellent

Aimee

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a beautiful property, conveniently located. We were close to many restaurants and only a 10 min drive from the strip. The staff was wonderful and very helpful. Would definitely stay at Copal again when in Tulum.
Stayed 3 nights in Mar 2024
Response from Copal Tulum Hotel Guest Experience Team on Mar 27, 2024
Dear Aimee, thank you very much for choosing us. It was a pleasure to have you with us and to know that you enjoyed so much. We would like to congratulate the team on your behalf. We hope to see you again. A big hug from Tulum.

10/10 Excellent

Nevatha

Liked: Cleanliness, staff & service
The stay was beautiful, staff were great
Stayed 4 nights in Mar 2024
Response from Copal Tulum Hotel Guest Experience Team on Mar 27, 2024
Dear Nevatha, thank you very much for choosing us. It was a pleasure to have you with us and to know that you enjoyed so much. We would like to congratulate the team on your behalf. We hope to see you again. A big hug from @copaltulumhotel.

10/10 Excellent

zixin

Response from Copal Tulum Hotel Guest Experience Team on Mar 20, 2024
Dear Zixin, thank you very much for choosing us. It was a pleasure to have you with us and to know that you enjoyed your stay. We will congratulate the team on your behalf. We hope to see you again. A big hug from Tulum.

2/10 Terrible

William

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Copal Tulum Hotel Guest Experience Team on Apr 11, 2024
Dear William, we are sorry your experience was not as we would have liked it to be. We would love to know what went wrong so we can fix it. Thank you very much for your feedback.

10/10 Excellent

Massaran

Liked: Staff & service, property conditions & facilities
I loved it
Stayed 6 nights in Mar 2024
Response from Copal Tulum Hotel Guest Experience Team on Mar 20, 2024
Dear Massaran, thank you very much for choosing us. It was a pleasure to have you with us and to know that you enjoyed yourselves. We will congratulate the team on your behalf. We hope to see you again. A big hug from Tulum.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Copal Tulum Hotel Guest Experience Team on Mar 20, 2024
Dear Rebecca, thank you very much for choosing us. It was a pleasure to have you with us and to know that you enjoyed yourselves. We will congratulate the team on your behalf. We hope to see you again. A big hug from Tulum.

10/10 Excellent

Francis Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very tranquil, peaceful, and quiet. Staff were very attentive and welcoming. Truly recommend staying here for a quiet time away from it all.
Stayed 5 nights in Feb 2024
Response from Copal Tulum Hotel Guest Experience Team on Mar 5, 2024
Dear Francis, thank you very much for choosing us. It was a real pleasure to have you with us and to know that you enjoyed so much. We will congratulate the team on your behalf. Hopefully we will see you again. A big hug from Tulum.

10/10 Excellent

tina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This properry is abaolutely stunning. Relaxing and very serene. What made it amazing though was the staff. Wven during a water pipe issue, they were accomadating and efficient. Interesting location as across the street is a lower incomw neighbourhood and behind the property is boutique hotels. Outside of the hotel, city streets and sidewalks were extremely dirty (not the responsibilty of the hotel at all). We would love to return. Biggest fault....food in the restaurant was very expensive. So we rented bikes and ate out frequently.
Stayed 9 nights in Jan 2024
Response from Copal Tulum Hotel Guest Experience Team on Mar 5, 2024
Dear Tina, thank you very much for choosing us. It was a real pleasure to have you with us and to know that you enjoyed so much. We will congratulate the team on your behalf, especially on the resolution of the piping issue. Hopefully we will see you again. A big hug from Tulum.

10/10 Excellent

Sam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 3 nights in Feb 2024
Response from Copal Tulum Hotel Guest Experience Team on Feb 26, 2024
Dear Sam, thank you very much for choosing us. It was a pleasure to have you with us and to know that everything was perfect. We will congratulate the team on your behalf. A big hug from Tulum.

10/10 Excellent

Hazel, Edmonton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Copal Tulum Hotel Guest Experience Team on Feb 26, 2024
Dear Hazel, thank you very much for choosing us. It was a pleasure to have you with us and to know that everything was perfect. We will congratulate the team on your behalf. A big hug from Tulum.

10/10 Excellent

Bowen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2024
Response from Copal Tulum Hotel Guest Experience Team on Feb 26, 2024
Querido Bowen, muchas gracias por elegirnos. Ha sido un placer teneros con nosotros y saber que todo ha estado perfecto. Felicitaremos al equipo de vuestra parte. Un fuerte abrazo desde Tulum.

4/10 Poor

Mary Elizabeth

Travelled with partner
Disliked: Staff & service
If you want to travel some place and never leave the hotel, this place is fine, I guess. But I personally hated it. First, for a "nice resort" the internet service was terrible. I have traveled all over Mexico and stayed in small, Mom and Pop places that have much faster, more reliable internet than this place. I expected working internet here. Second, there is construction in several of the rooms, so it is not peaceful at all. Maybe it will be someday, but not now. Third, the staff was not really very friendly or competent. They mostly use WhatsApp to communicate. If you are younger than a millennial, I guess that is okay, but there should be a way to talk to a human. Fourth, the pillows are hard a lumpy and cause terrible neck pain. Fifth, the place is trying too hard to be new-agey. And finally, the area around it is awful. The roads are terrible (we got a low tire in our car from driving the streets around the place, which were mostly dirt roads with large pot holes). BUT, if you want to go some place and do yoga all day, never have to talk to anyone, never leave the premises, and have no internet and leave with neck pain, it's fine-- go for it.
Stayed 1 night in Feb 2024
Response from Copal Tulum Hotel Guest Experience Team on Feb 26, 2024
Dear Mary Elizabeth, we are sorry to hear that your stay was not as you expected. We take note of your comments to improve and continue to grow in the right direction. Best regards from Tulum.

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was helpful and friendly.
Response from Copal Tulum Hotel Guest Experience Team on Feb 20, 2024
Dear Joseph, thank you very much for choosing us. It was a pleasure to have you with us and to know that everything went well. We will congratulate the team on your behalf. We hope to see you again. A big hug from Tulum.

8/10 Good

Elena

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall, good stay for the money. The location is central to beach (about 10 mins drive) and the town area - you can walk there 15 mins walk. Lots of little cute cafes around the area that are walkable as well. Pool area is small and gym is tiny so if you are coming for that, then it’s not the right hotel probably but the rooms are beautiful and cozy.
Stayed 4 nights in Feb 2024
Response from Copal Tulum Hotel Guest Experience Team on Feb 14, 2024
Dear Elena, thank you very much for choosing us. It was a pleasure to have you with us and to know that you enjoyed your stay. We take note of your comments to improve and continue growing in the right direction. Best regards from Tulum.

10/10 Excellent

Rosa

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was great, very helpful staff.
Stayed 2 nights in Jan 2024
Response from Copal Tulum Hotel Guest Experience Team on Jan 29, 2024
Dear Rosa, thank you very much for choosing us. It was a pleasure to have you with us and to know that you enjoyed this trip so much. We will congratulate the team on your behalf. We hope to see you again. A big hug from Tulum.

10/10 Excellent

Wayne

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
The staff at the Copal Tulum Hotel was the best part of my experience, every single one of them was very helpful right from the beginning. Even before I got there they took care of my airport pick up. Right as I got to the hotel Anna was there with a smile and a calming good vibe, Max was always available to help and give recommendations, Johnny at the excursion desk was absolutely charming and my boys Diego and Manuel at the restaurant always took care of me. The ambience of the hotel was great, very clean and most importantly clam and relaxing as advertised, which is exactly what i wanted. I’d definitely stay here again the next time I am in Tulum.
Stayed 9 nights in Jan 2024
Response from Copal Tulum Hotel Guest Experience Team on Jan 29, 2024
Dear Wayne, thank you very much for choosing us. It has been a pleasure to have you with us and to know that you have enjoyed so much and have found the tranquility and calm you were looking for. We will congratulate the team on your behalf, especially Ana, MAx, Johny, Diego and Manuel. We hope to see you again soon. A big hug from Tulum.

10/10 Excellent

damaris

Liked: Cleanliness, staff & service, property conditions & facilities
Great property, excellent restaurant! Only critic is that the hotel recommends and sells 3rd party tours that are a ripp off.
Stayed 5 nights in Dec 2023
Response from Copal Tulum Hotel Guest Experience Team on Apr 24, 2024
Dear Damaris, thank you very much for choosing us. It was a pleasure to have you with us and to know that you enjoyed so much. We will congratulate the team on your behalf. Regarding the excursions we would like to know what happened, as we do not usually have problems with our recommendations. Hopefully we will see you again soon. Best regards from Tulum.

10/10 Excellent

Becky

Liked: Cleanliness, staff & service, property conditions & facilities
Copal is a little oasis in the
Stayed 6 nights in Jan 2024
Response from Copal Tulum Hotel Guest Experience Team on Jan 29, 2024
Dear Becky, thank you very much for choosing us. It was a pleasure to have you with us and to know that you enjoyed so much. We will congratulate the team on your behalf. We hope to see you again. A big hug from Tulum.

10/10 Excellent

Noemi

Liked: Cleanliness, staff & service, property conditions & facilities
very cute concept of jungle cabin type of hotel. copal smell lingers for a long time making it feel like you’re in Tulum for a long time. i would come back!
Stayed 5 nights in Jan 2024
Response from Copal Tulum Hotel Guest Experience Team on Jan 29, 2024
Dear Noemi, thank you very much for choosing us. It has been a pleasure to have you with us and to know that you enjoyed so much. We love that you like the smell of Copal, it is one of our quality maxims. We hope to see you again soon. A big hug from Tulum.

10/10 Excellent

Gizelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just want to start off by saying this place was great! Our room was always cold and comfy. The kitchen came with all of your basic necessities which was a plus. The customer service is amazing from the front desk to the bar and restaurant staff to the house keeping, very hospitable and made great recommendations. My stay included a massage but wasn’t able to do it since I had other things already planned. Will definitely be coming back!
Stayed 3 nights in Jan 2024
Response from Copal Tulum Hotel Guest Experience Team on Jan 29, 2024
Dear Gizelle, thank you very much for choosing us. It was a pleasure to have you with us and to know that you enjoyed so much. We will congratulate the team on your behalf. We hope to see you again. A big hug from Tulum.

4/10 Poor

Lee

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
stuff in the hotel is very nice but the hotel needs better maintenance. Our room smels from the mold badly and nothing helped, it got to a point that all our belongings, especially clothes smelled from mold we had to come home and wash everything twice! The water flow in the shower was super slow and we didn't have hot water. The sliding door wasn't locked so someone could come in easily. We told the front desk a few times about our problems but they didn't fix it. On the other hand, our friends stayed in a different room and they didn't have problems.
Stayed 3 nights in Jan 2024
Response from Copal Tulum Hotel Guest Experience Team on Jan 29, 2024
Dear Lee, we are sorry the experience was not as we would have liked it to be. We take note of your comments to correct what was not right and continue to grow in the right direction. Best regards from Tulum.

10/10 Excellent

patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien y bonito
Stayed 9 nights in Jan 2024
Response from Copal Tulum Hotel Guest Experience Team on Jan 29, 2024
Querida Patricia, muchas gracias por elegirnos. Ha sido un placer teneros con nosotros y saber que habéis disfrutado tanto. Felicitaremos al equipo de vuestra parte. Ojalá volvamos a vernos. Un fuerte abrazo desde Tulum.

10/10 Excellent

Yasmine

Stayed 9 nights in Jan 2024
Response from Copal Tulum Hotel Guest Experience Team on Jan 17, 2024
Querida Yasmine, muchas gracias por elegirnos. Ha sido un placer teneros con nosotros y saber que todo ha estado perfecto. Ojalá nos volvamos a ver. Un fuerte abrazo desde Tulum.

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautifully maintained and the greenery is amazing. The staff was knowledgable and helpful. The food at Kokoro is fantastic! I will definitely come back.
Stayed 4 nights in Dec 2023
Response from Copal Tulum Hotel Guest Experience Team on Jan 10, 2024
Dear Nicole, thank you very much for choosing us. It was a pleasure to have you with us and to know that you enjoyed so much. We will congratulate the team on your behalf, especially all the members of Kokoro. We hope to see you again. A big hug from Tulum.

10/10 Excellent

Kevin

Stayed 2 nights in Jan 2024
Response from Copal Tulum Hotel Guest Experience Team on Jan 10, 2024
Querido Kevin, muchas gracias por elegirnos. Ha sido un placer teneros con nosotros y saber que todo ha estado perfecto. Felicitaremos al equipo de vuestra parte. Ojalá nos volvamos a ver. Un fuerte abrazo desde Tulum.

8/10 Good

Hannah

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were nice and helpful. Housekeeping did a good job but we had to keep asking for towels/wash cloths because they’d clean and then forget towels. While the kitchen was a huge draw to this place, very little is offered with that kitchen. For instance, if a coffee maker is provided, why not offer at least filters? Or a starter coffee bag? Also, a dish towel or paper towels? Or some salt and pepper? It is a bare minimum kitchen so if you decide to stay and hope to do some of your own cooking, be prepared to buy everything from salt and pepper, to a pack of a 100 coffee filters and paper towels. My family stayed 6 nights and enjoyed everything else that this place offered. Also bikes were said to be offered but upon arrival I found out they are not an accommodation provided without additional costs; which I found to be a little ridiculous. I was told prior to our visit via email that there were bikes there for my 7 year old as well and there were not.
Stayed 6 nights in Dec 2023
Response from Copal Tulum Hotel Guest Experience Team on Jan 3, 2024
Dear Hannah, thank you very much for choosing us. It has been a pleasure to have you with us and to know that you have been so well. We will congratulate the team on your behalf and we take note of your comments to improve and keep growing in the right direction. We hope to see you again soon. A big hug from Tulum

2/10 Terrible

Yixin

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unpleasant Odors and Poor Cleanliness Rating: ⭐️ My recent five-night stay at this hotel was far from satisfactory. The bathroom smelled like sewage from day one, and only one out of five rooms was adequately clean. The water had an off-putting odor, and the shower drain was dysfunctional, making for an uncomfortable and unsanitary experience. Overall, I strongly recommend looking elsewhere for accommodation.
Stayed 5 nights in Dec 2023
Response from Copal Tulum Hotel Guest Experience Team on Jan 3, 2024
Dear Yixin, we are sorry that your stay was not as we would have liked it to be. We take note of your comments to improve and continue to grow in the right direction. A big hug from Tulum.

10/10 Excellent

Marwa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Copal Tulum Hotel Guest Experience Team on Dec 28, 2023
Dear Marwa, thank you very much for choosing us. It was a pleasure to have you with us and to know that everything was perfect. We will congratulate the team on your behalf. We hope to see you again. A big hug from Tulum.

4/10 Poor

Hadiya

Travelled with group
Disliked: Staff & service, property conditions & facilities
first let me acknowledge how beautiful the rooms are, mainly the reason I booked at this hotel.. BUT we stayed here for 4 nights and the second night, the power went out and we were out of A/C, Water and electricity for hours before anything came on causing us to lose out on money due to not making our excursions for the day. When we asked to be compensated for the inconvenience, the staff blatantly said no and wanted us to wait until power was restored. Not only did the power go out, the area is NOT that great.. it’s nowhere near as nice as the resorts down by the beach. It’s right in the middle of natives and the area is pretty filthy! Stray dogs and cats running around and trash everywhere on the streets. Housekeeping also half cleans, they just come in and make the bed and clean around whatever mess you made. Not to mention that they take all of the dirty towels and not replace them so you’ll have to call front desk to get new ones. We also asked for more bottled waters for our room and she told us to drink the water that was in the lobby even though she had a pack of bottled waters on her cart. Overall, I would not book this hotel again if I visited.
Stayed 4 nights in Dec 2023
Response from Copal Tulum Hotel Guest Experience Team on Dec 28, 2023
Dear Hadiya, we are sorry that your stay was not as special as we would have liked. We take note of your comments to improve and continue to grow in the right direction. Best regards from Tulum.

10/10 Excellent

Finesse

Stayed 4 nights in Dec 2023
Response from Copal Tulum Hotel Guest Experience Team on Dec 28, 2023
Dear Finesse, thank you very much for choosing us. It was a pleasure to have you with us and to know that everything was perfect. We will congratulate the team on your behalf. We hope to see you again. A big hug from Tulum.

10/10 Excellent

Aldo

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing atmosphere and staff was very attentive and helpful
Stayed 4 nights in Dec 2023
Response from Copal Tulum Hotel Guest Experience Team on Dec 28, 2023
Dear Aldo, thank you very much for choosing us. It has been a pleasure to have you with us and to know that you enjoyed so much. We will congratulate the team on your behalf. We hope to see you again. A big hug from Tulum.

6/10 Okay

Shalece

Disliked: Property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Copal Tulum Hotel Guest Experience Team on Dec 28, 2023
Dear Shalece, thank yoy very much for choosing us. It has been a pleasure to have you with us. We hope to see you soon. Best regards from Tulum.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice property
We really liked the property. Could have used more lounge chairs around the pool and the drinks at the restaurant were outrageously priced. Nice to have a kitchen even though we just made coffee and had a few snacks. The area around the hotel is a little sketchy. Not walkable in our opinion to bars and restaurants. Would be great if the unit pools were heated but I think most places in the area don't do that.
Stayed 2 nights in Dec 2023
Response from Copal Tulum Hotel Guest Experience Team on Dec 18, 2023
Dear Michael, thank you very much for choosing us. It was a pleasure to have you with us and to know that you enjoyed yourselves. We take note of your comments to improve and keep growing in the right direction. We hope to see you again. Best regards from Tulum.

10/10 Excellent

Kyesha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is beautiful. However nothing is walking distance. However there are a lot of places less than a mile away. The hotel does a great job with ordering transportation for you.
Stayed 3 nights in Nov 2023
Response from Copal Tulum Hotel Guest Experience Team on Dec 11, 2023
Dear Kyesha,Thank you very much for choosing us. It was a pleasure to have you with us and to know that you enjoyed your stay so much. We will congratulate the team on your behalf. We hope to see you again soon. A big hug from Tulum.