Ratings based on 2,540 Verified Reviews

3.5 out of 5
71% of guests recommend
3.8 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveller from North Carolina

Posted 26-Apr-2017
Pros: Convenient location
I've stayed at this hotel on numerous occasions, as it is convenient to where I do business. Each visit, the hotel feels "cheaper" to me. This time, no clock radio, no shampoo, the air conditioner/heater has one temperature, no pen & note paper, and the static on the phone line made it almost impossible to use. The "upgrade" of the tub-fitter is not nice: it squishes under my feet! EUGH. The elevators are still frustrating slow - so I requested to stay on the 1st floor this time.
3 out of 5
by A verified traveller from Toronto

Hotel is tired

Posted 23-Apr-2017
Pros: Convenient location to work and downtown.
Cons: Condition of the rooms was sadly lacking.
I stayed in The Don Valley Hotel and Suites because I was having some work done in my home and it was a disappointment. I didn't expect it to be grand, but it was tired. The balcony door was open a crack upon arrival which was ironic because it had a sign saying to not leave the door open. There was peeling wallpaper in a couple of places. The beds were hard. The shower curtain was too small for the shower. The hairdryer was sitting on the counter and there were plugs in the bathroom drywall which looked like there might have a been a wall hanger for the dryer - but it was not there. The door hinges squeaked very loudly - not so much a disturbance for me but would have been audible to all the rooms around me. Also, while the staff member who checked me in was friendly the first desk staff I approached (who was the only one standing at the counter at the time) told me that someone else would help me. Strange. I wouldn't go back and definitely wouldn't recommend this hotel to anyone else.
1 out of 5
by A verified traveller

We're not satisfied on our stay

Posted 21-Apr-2017
No Internet in the room.... The lock for the patio door was broken. Heater is not working. Not good to recomend this hotel
4 out of 5
Recommended
for Everyone
by A verified traveller

Convenient hotel near to the DVP highway.

Posted 19-Apr-2017
Rooms are basic and can use renovations and extra fees for parking can make the stay more expensive but for a short trip it's a comfy place to stay.
Comment from Hotel Management
20-Apr-2017 by Tony, Hotel Management
Thank you for your feedback. We look forward to seeing you again in the near future!
5 out of 5
Recommended
for Everyone
by A verified traveller from Gravenhurst

close to the Hotel Pools

Posted 18-Apr-2017
Pros: The Bed, Food, Staff
Cons: I needed a Microwave!!!!
Location: Perfect!! Close to the Hospital we had to visit!
Just a Fun stay great staff and "Antone" front desk associate the best!
Comment from Hotel Management
20-Apr-2017 by Tony, Hotel Management
Thank you for your feedback. We look forward to seeing you again in the near future! I'm sorry that we don't have microwaves at the hotel.
5 out of 5
Recommended
for Everyone
by A verified traveller

Posted 12-Apr-2017
Had a great stay here. Very nice staff & comfortable rooms.
Comment from Hotel Management
17-Apr-2017 by Tony, Hotel Management
We are glad you enjoyed your stay. Thanks for staying with us. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveller from Brighton, MA

Great Hotel North of Downtown

Posted 12-Apr-2017
Pros: The property itself is wonderful, near woodland paths. I would recommend this property if you don't mind the commute to downtown.
Cons: Shuttle to downtown or trains would be nice since it seems so far from museums and entertainment
Location: Too far removed from downtown for me. This location has a museum and cultural centers within walking distance. Groceries & restaurants close by.
The hotel is excellent - pool & dry sauna open til 11pm!! 20 minutes by car to downtown or one hour by bus & tram - so a bit out of the way for museums and entertainment. A supermarket & strip malls near by.
Comment from Hotel Management
17-Apr-2017 by Tony, Hotel Management
We are glad you enjoyed your stay. Thanks for staying with us. We appreciate your feedback!
2 out of 5
by A verified traveller from Edmonton

Terrible mattress in so called deluxe king room

Posted 10-Apr-2017
We tried to switch rooms hoping to get a better mattress. The second room had a broken heater. We had to come back to the original room. All the mattresses they provide are entry level. You sleep almost on the coil system. The mattress protector was completely missing.
Comment from Hotel Management
17-Apr-2017 by Tony, Hotel Management
Thanks for staying with us. We appreciate your feedback. I'm sorry that the mattresses didn't live up to your expectations. We will definitely pass this on to our housekeeping and see if we can improve on the comfort of the mattresses.
5 out of 5
Recommended
for Everyone
by A verified traveller from New Tecumseth

Clean, quiet, good value

Posted 5-Apr-2017
Very Clean, quiet, good value for the price, ...........
Comment from Hotel Management
17-Apr-2017 by Tony, Hotel Management
We are glad you enjoyed your stay. Thanks for staying with us. We appreciate your feedback!
5 out of 5
Recommended
for Everyone
by A verified traveller from ottawa,on

Great hotel. Excellent services

Posted 5-Apr-2017
I enjoyed my stay. I highly recomend it. Great staff. Definitely coming back
Comment from Hotel Management
17-Apr-2017 by Tony, Hotel Management
We are glad you enjoyed your stay. Thanks for staying with us. We appreciate your feedback!