Ratings based on 1,360 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
84% of guests recommend
3.8 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveller from Hamilton,ON

Disappointing

Posted 31-Aug-2015
Cons: Rooms.
Location: Nothing is near by.
Booked the executive suite, Did not look like updated rooms in photos. Room was a dump. Sink was leaking. Big Disappointment. Location is good by DVP. Room was clean. Rooms need to be upgraded!
3 out of 5
Recommended
for Everyone
by A verified traveller

Posted 27-Aug-2015
Good value for the price. Close to my needs. Quick access from the Island AirPort
2 out of 5
by A verified traveller from Toronto

Disappointing... Ruined my wedding day

Posted 26-Aug-2015
Pros: location
Cons: More staff, better customer service and room maintenance
Location: .....
For my wedding i decided to stay at this hotel, since it was so close to the ceremony and reception. I booked two room for two night. What a big mistake. Let start with smell, as soon as we walked in there was this strong smell like an old room that never been cleaned. In the bathroom, the shower only had a fabric shower curtain, no liner. By the time we were done showering the floor was completely wet and since the also didn't have a bath mats we had to use towels. We called room service regarding the bath mats and shower liner, no solution was found. The bathroom sink was clogged, since we check in late we had to use the bathtub as a replacement until the next day for plumber to fix it. He came just when the videographers arrived. Very disturbing. We order room service for breakfast, we had to call like 3 times for someone to come take the plates, the lady told us to place the plates in front of the room. Like i said i booked this hotel for my wedding. After my wedding reception my husband and i came back hoping that maybe the garbage will be taking out, the bathroom sink and bathtub will be cleaned since the plumber left it so dirty, nothing. All tired in my wedding dress, i had to clean the sink and bathtub. Thank you for ruined my "honeymoon". This was a nightmare, please i would like some money back because this isn't want
2 out of 5
by A verified traveller

Posted 24-Aug-2015
The room was disappointing. No comfortable chairs although space was available. Only one chair, for the desk. No rack for hanging clothes, etc.
4 out of 5
Recommended
for Everyone
by A verified traveller from s

Nice enough

Posted 22-Aug-2015
Clean and did the job. Staff was terrible and parking was an overpriced mess.
4 out of 5
Recommended
for Everyone
by A verified traveller from Ottawa, Ontario

close to 401 and Don Valley Parkway

Posted 17-Aug-2015
Pros: Proximity to Don Valley and 401
Cons: Outside lighting and parking signs
Quick drive from downtown/north. Difficult time finding the lobby entrance as there are 3 other complexes nearby. Didn't help that it was dark. Not an abundant amount of handicap parking. We had to be changed rooms to the lower level with no elevator.
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 17-Aug-2015
I didn't like the bald asian server service at the restaurant
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 17-Aug-2015
The hotel is well maintained and it is easy to travel to the downtown by car. The staff is very polite. It is not easy to travel by public transportation.
1 out of 5
by A verified traveller from Windsor, Ontario

Very disappointed

Posted 16-Aug-2015
Pros: I liked the outdoor patio
Cons: cleanliness of room and better customer service at the front desk. Manager was not helpful at all
Location: not much to do near by
We stayed at the Don Valley Hotel and Suites. We booked 2 rooms and had nothing but problems from the time we tried to check in. They wanted a $200 deposit for each room plus pay the cost of the hotel rooms, 2 other people were complaining at the front desk at the same time we were checking in. 1 room was missing a shower curtain, the other room had white toothpaste or paint all over the bathroom counter and all over the floor, no clean towels at the pool, hot tub was broken, air conditioning wasn't working properly.
4 out of 5
Recommended
for Everyone
by A verified traveller

close to Don Valley for easy access to downtown

Posted 14-Aug-2015
It was easy to get on to the Don Valley for access north or South Toronto.