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Reviews of DoubleTree by Hilton Toronto Airport West

4 out of 5
DoubleTree by Hilton Toronto Airport West
5444 Dixie Rd, Mississauga, ON

Reviews

8.0

Very good

Rating 10 - Excellent. 938 out of 2027 reviews" "
Rating 8 - Good. 538 out of 2027 reviews" "
Rating 6 - Okay. 239 out of 2027 reviews" "
Rating 4 - Poor. 139 out of 2027 reviews" "
Rating 2 - Terrible. 173 out of 2027 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Trevor, Calgary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel, staff etc. are fine and what you expect. There are several restaurant options just across the street. However, this is not a good option for a one night airport stay. The distance on google maps is misleading because of the route you have to take to and from the airport. This is a big problem if you get stuck in rush hour traffic. Instead of less than 5 mins for most airport hotels this can easily be 30 mins or more. If you take the hotel shuttle this can be an hour total on arrival between waiting for the shuttle and then the ride to the hotel.
Stayed 1 night in Mar 2024

6/10 Okay

GHADA

Disliked: Cleanliness, staff & service
Stayed 2 nights in May 2024

10/10 Excellent

Anmol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Kiran

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Robert, London

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay before a flight
Stayed 1 night in Mar 2024

4/10 Poor

Krishnanunni

Disliked: Staff & service, property conditions & facilities
Breakfast is not worth for the price
Stayed 2 nights in May 2024
Response from Doubletree on May 22, 2024
Hotel serves hot American buffet breakfast for 23 plus taxes. Thanks.

10/10 Excellent

Mayfield

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
WAS ABLE TO GO ACROSS THE STREET TO BURGER JOINT.
Stayed 1 night in May 2024

8/10 Good

Reg

Liked: Cleanliness, amenities, property conditions & facilities
It would be more convenient for guests if the airport shuttle ran on a defined schedule for airport pickup rather than having guests call for pickup. It was difficult to hear and understand the driver’s instructions. Otherwise the stay was fine and the property is well kept. The cookies are a nice touch.
Stayed 1 night in May 2024

8/10 Good

WINSTON

Liked: Cleanliness, property conditions & facilities
N
Stayed 1 night in May 2024

10/10 Excellent

Pranish

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay when you have a layover or you need to catch a flight the next day! The staff have us two great cookies, awesome place !
Stayed 1 night in May 2024

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot and friendly staff.
Stayed 1 night in May 2024

10/10 Excellent

Suzan em

I arrived at 0145 and upon arrival, computers were down so was not able to be processed - the 2 gentlemen at the front desk worked tirelessly to try and get me registered (even gave me a warm biscuit while I waited)….while I waited, they kept checking on me to give me updates on status of computer systems (they were also out at other hotels). After about 1/2 hours, they were able to get me my room and I was away. I am grateful to these 2 gents for their efforts and kindness.
Stayed 1 night in May 2024

10/10 Excellent

Raouf

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very welcoming and accommodating.
Stayed 1 night in May 2024

10/10 Excellent

Doug

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice modern clean property, would stay again.
Stayed 1 night in May 2024

2/10 Terrible

Sahil

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My Booking was cancelled due to some credit card issue. They tried reaching out but I was in a flight and reached late in the night and they denied me a room at 3 in the night and I had to look for another option at 4 AM
Stayed 2 nights in May 2024
Response from Doubletree on May 22, 2024
Unfortunately the hotel will not guarantee the room for all the invalid credit card bookings. The hotel held the room until 3PM local and then cancelled. Thanks.

10/10 Excellent

Laurie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shuttle driver and service was prompt and very convenient. Front Desk ladies were very welcoming and helpful.
Stayed 1 night in May 2024

8/10 Good

Sarah

Travelled with partner
Liked: Cleanliness
We didn’t arrive at hotel until 2:30 AM due to our flight being delayed 5 hours. I know they try to accommodate early check in’s. However apparently no late check outs.
Stayed 1 night in May 2024

6/10 Okay

Keri

Disliked: Staff & service, amenities, property conditions & facilities
Desk staff not very friendly. Restaurant and convenience store within hotel closed
Stayed 1 night in May 2024

8/10 Good

Viral

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

TONATIU

Stayed 1 night in May 2024

10/10 Excellent

Tijaya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Idelvan

Liked: Cleanliness, staff & service, property conditions & facilities
If I have to stay at hotel again, this is my first option.
Stayed 1 night in May 2024

8/10 Good

Chantal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Mateo

Disliked: Staff & service
Staff not friendly
Stayed 1 night in May 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a little issue when we first went to check in but the manager was amazing and gave me the rate I was supposed to pay versus the going rate (as I booked on Expedia at a super low price ) but for some reason my reservation cancelled but they honoured my price and were amazing!!! Stayed many places but the customer service was outstanding,room was fantastic definitely will be booking there again!!!
Stayed 2 nights in May 2024

6/10 Okay

Karin, London

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Patricius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and welcoming staff ! Very nice guest room - in line with the Hilton tradition.
Stayed 1 night in May 2024

8/10 Good

Daniel, Nepean

Liked: Cleanliness, staff & service, property conditions & facilities
No
Stayed 1 night in Apr 2024

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean.and having a restaurant was such a blessing . Overall had a good experience. The cleaning girl on the 4th floor was amazing. Very sweet !
Stayed 2 nights in Apr 2024

10/10 Excellent

JAMES, Richmond

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is good, location is bad
Stayed 2 nights in Apr 2024

6/10 Okay

Reem

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff were friendly, rooms were clean but one of our two rooms had a mariwana smell coming out of the ventilation in the bathroom for the five days we stayed. We told the reception staff about it twice, 2nd time they came and acknowledged the smell but nothing was done about it. They only gave us an air freshener.
Stayed 5 nights in Apr 2024

10/10 Excellent

Marcy, Fairport

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and more than adequate for a quick layover.
Stayed 1 night in Apr 2024

8/10 Good

Baseem

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Cookies
Stayed 1 night in Apr 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities
No issues
Stayed 1 night in Apr 2024

8/10 Good

Tasean

Liked: Cleanliness, staff & service, property conditions & facilities
Good experience over all
Stayed 1 night in Apr 2024

4/10 Poor

Jasmeen

Disliked: Staff & service
The employees all have an attitude for some reason, asked them for a dental kit, got a 5gram toothpaste lol! Marriott for the win.
Stayed 1 night in Apr 2024

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smooth checkin and friendly staff
Stayed 1 night in Apr 2024

10/10 Excellent

Mayumi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Happy with how clean the property is.
Stayed 1 night in Apr 2024

6/10 Okay

Louise

Stayed 2 nights in Apr 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Great dog friendly hotel, highly recommend
Stayed 6 nights in Mar 2024

6/10 Okay

Enelda

Liked: Staff & service
Safe
Stayed 1 night in Apr 2024

10/10 Excellent

Junitta

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice and relaxing stay.
Stayed 1 night in Apr 2024

10/10 Excellent

Blanca Mayrene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Megan

Stayed 1 night in Apr 2024

2/10 Terrible

Greg

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Apr 2024

8/10 Good

marlene

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Dusting needed it..phone and cofee lids
Stayed 1 night in Apr 2024

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

2/10 Terrible

Camryn

Disliked: Staff & service
Stayed 1 night in Apr 2024