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Reviews of DoubleTree by Hilton Toronto Airport West

4 out of 5
DoubleTree by Hilton Toronto Airport West
5444 Dixie Rd, Mississauga, ON

Reviews

8.0

Very good

Rating 10 - Excellent. 921 out of 1997 reviews" "
Rating 8 - Good. 530 out of 1997 reviews" "
Rating 6 - Okay. 236 out of 1997 reviews" "
Rating 4 - Poor. 138 out of 1997 reviews" "
Rating 2 - Terrible. 172 out of 1997 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Laurie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Shuttle driver and service was prompt and very convenient. Front Desk ladies were very welcoming and helpful.
Stayed 1 night in May 2024

8/10 Good

Sarah

Travelled with partner
Liked: Cleanliness
We didn’t arrive at hotel until 2:30 AM due to our flight being delayed 5 hours. I know they try to accommodate early check in’s. However apparently no late check outs.
Stayed 1 night in May 2024

6/10 Okay

Keri

Disliked: Staff & service, amenities, property conditions & facilities
Desk staff not very friendly. Restaurant and convenience store within hotel closed
Stayed 1 night in May 2024

8/10 Good

Viral

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

TONATIU

Stayed 1 night in May 2024

10/10 Excellent

Tijaya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Idelvan

Liked: Cleanliness, staff & service, property conditions & facilities
If I have to stay at hotel again, this is my first option.
Stayed 1 night in May 2024

8/10 Good

Chantal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Mateo

Disliked: Staff & service
Staff not friendly
Stayed 1 night in May 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a little issue when we first went to check in but the manager was amazing and gave me the rate I was supposed to pay versus the going rate (as I booked on Expedia at a super low price ) but for some reason my reservation cancelled but they honoured my price and were amazing!!! Stayed many places but the customer service was outstanding,room was fantastic definitely will be booking there again!!!
Stayed 2 nights in May 2024

6/10 Okay

Karin, London

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Patricius

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and welcoming staff ! Very nice guest room - in line with the Hilton tradition.
Stayed 1 night in May 2024

8/10 Good

Daniel, Nepean

Liked: Cleanliness, staff & service, property conditions & facilities
No
Stayed 1 night in Apr 2024

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean.and having a restaurant was such a blessing . Overall had a good experience. The cleaning girl on the 4th floor was amazing. Very sweet !
Stayed 2 nights in Apr 2024

10/10 Excellent

JAMES, Richmond

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is good, location is bad
Stayed 2 nights in Apr 2024

6/10 Okay

Reem

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff were friendly, rooms were clean but one of our two rooms had a mariwana smell coming out of the ventilation in the bathroom for the five days we stayed. We told the reception staff about it twice, 2nd time they came and acknowledged the smell but nothing was done about it. They only gave us an air freshener.
Stayed 5 nights in Apr 2024

10/10 Excellent

Marcy, Fairport

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and more than adequate for a quick layover.
Stayed 1 night in Apr 2024

8/10 Good

Baseem

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Cookies
Stayed 1 night in Apr 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities
No issues
Stayed 1 night in Apr 2024

8/10 Good

Tasean

Liked: Cleanliness, staff & service, property conditions & facilities
Good experience over all
Stayed 1 night in Apr 2024

4/10 Poor

Jasmeen

Disliked: Staff & service
The employees all have an attitude for some reason, asked them for a dental kit, got a 5gram toothpaste lol! Marriott for the win.
Stayed 1 night in Apr 2024

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smooth checkin and friendly staff
Stayed 1 night in Apr 2024

10/10 Excellent

Mayumi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Happy with how clean the property is.
Stayed 1 night in Apr 2024

6/10 Okay

Louise

Stayed 2 nights in Apr 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Great dog friendly hotel, highly recommend
Stayed 6 nights in Mar 2024

6/10 Okay

Enelda

Liked: Staff & service
Safe
Stayed 1 night in Apr 2024

10/10 Excellent

Junitta

Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice and relaxing stay.
Stayed 1 night in Apr 2024

10/10 Excellent

Blanca Mayrene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Greg

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Apr 2024

8/10 Good

marlene

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Dusting needed it..phone and cofee lids
Stayed 1 night in Apr 2024

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

2/10 Terrible

Camryn

Disliked: Staff & service
Stayed 1 night in Apr 2024

8/10 Good

Rene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Rasmeet

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Apr 2024

8/10 Good

Ronald, Blind River

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ok
Stayed 1 night in Apr 2024

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice. My only complaint is that they charge for parking and their parking lot is overloaded.
Stayed 2 nights in Apr 2024

10/10 Excellent

Lifestyle with

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The stay was really nice, I guess I came on a busy weekend cause they were many children and not much time to use the pool because they were there for a long time but everything was amazing tho
Stayed 3 nights in Apr 2024

8/10 Good

Chris

Stayed 1 night in Apr 2024

10/10 Excellent

Anmol

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was great staying up there such a beautiful place and. Humble staff.
Stayed 1 night in Apr 2024

4/10 Poor

Nathaniel

Business traveller, Travelled with partner
Disliked: Staff & service, property conditions & facilities
Was double charged for parking and refund still not showing on credit card. Several calls back including 40min on hold ruined the overall experience
Stayed 1 night in Apr 2024
Response from Doubletree on Apr 9, 2024
There aren't any parking charges on the receipt. Upon check out the room on April 4th the parking charge was waived. Thanks.

4/10 Poor

Tayler

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Jaspreet

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
For what you pay for the room you wouldnt think itd be full of dents and an overflowing shower. Not to mention you gotta pay extra for everything, parking, check in, a mid self serve breakfast that they even ask for a tip for after; hilarious. Ive stayed at better kept and friendlier motels for less.
Stayed 2 nights in Apr 2024
Response from Doubletree on Apr 9, 2024
We apologize for the inconvenience.We carefully review your feedback and take necessary actions.Thanks.

10/10 Excellent

Ronald, Blind River

Liked: Cleanliness, staff & service, property conditions & facilities
covienent to airport
Stayed 1 night in Mar 2024

10/10 Excellent

Shaun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Seemless service from check-in to check-out. Quality was as expected from a hotel with this rating.
Stayed 1 night in Apr 2024

10/10 Excellent

Beverly

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Here on business. Room was clean and modern. Bed was comfortable.Staff were amazing!! So friendly and helpful. Will definitely stay again next time I'm here.
Stayed 1 night in Apr 2024

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Ron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was exceptional and friendly. Had to pay $16 for parking over night. Airport shuttle went well. Everything was great … Room clean and well supplied. only down side, room Next to elevator and ice machine … and there were no dark curtains, only sheers… lots of city and then early light. I would stay again but request a quieter area with black out curtains
Stayed 1 night in Apr 2024

10/10 Excellent

Krista

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk check in was wonderful! Very nice staff, clean facilities! Very happy with our visit
Stayed 1 night in Apr 2024

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Expedia did not tell me that we were having handicapped room. Plus the lady in reception turn and you got the last room at a cheap rate. I won’t be staying here again .
Stayed 1 night in Apr 2024