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Reviews of Holiday Inn Toronto Downtown Centre, an IHG Hotel

3.5 out of 5
Holiday Inn Toronto Downtown Centre, an IHG Hotel
30 Carlton Street, Toronto, ON

Reviews

8.2

Very good

Rating 10 - Excellent. 1308 out of 3087 reviews" "
Rating 8 - Good. 1028 out of 3087 reviews" "
Rating 6 - Okay. 411 out of 3087 reviews" "
Rating 4 - Poor. 217 out of 3087 reviews" "
Rating 2 - Terrible. 123 out of 3087 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Summiaya, NEPEAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and courteous staff . Room was tight space but comfortable
Stayed 1 night in May 2024

10/10 Excellent

Rhonda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Terrific staff
Stayed 1 night in May 2024

6/10 Okay

Renata

Liked: Cleanliness, staff & service
Good just for a few nights stay. Overall property dated, paper cups in rooms
Stayed 2 nights in May 2024

6/10 Okay

Ian E.

Travelled with family
Liked: Cleanliness, staff & service
Room was clean and quiet but no sun light window was minimal looking down a narrow canyon of concrete walls.
Stayed 1 night in May 2024

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in May 2024

6/10 Okay

Holly Erin Joyce

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
I found the staff to be unfriendly. The hotel was loud; a lot of college students partying. Our housekeeper during our stay, Paulette, was amazing though. She was warm and welcoming and always ensured our room was fully taken care of. She saved our experience from being dreadful. I don’t think I’d stay here again.
Stayed 3 nights in Apr 2024

10/10 Excellent

Pietro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well situated
Stayed 1 night in Mar 2024

8/10 Good

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast buffet. Competent,friendly,courteous staff. Very good sound isolstion
Stayed 5 nights in Apr 2024

8/10 Good

Jin Kyung

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pleasant stay for me even though the hotel building itself is a bit old and the room is small. The hotel is decent and I will probably revisit.
Stayed 3 nights in May 2024

8/10 Good

Kiera

Travelled with family
Liked: Property conditions & facilities
Nice, but rooms very tiny and to squish to walk by the bed… would be hard for someone with mobility issues
Stayed 1 night in May 2024

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel was excellent. Staff excellent.
Stayed 3 nights in May 2024

6/10 Okay

Alexander

Travelled with group
Liked: Cleanliness, staff & service
Not as good of a location as described. Holiday inn express is closer to point of interests
Stayed 2 nights in May 2024

10/10 Excellent

Nadya

Liked: Cleanliness
Stayed 3 nights in May 2024

8/10 Good

Francis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, but the parking is confusing
Stayed 2 nights in May 2024

4/10 Poor

Osama

Business traveller, Travelled with partner
Disliked: Amenities
Very small room ; small bathroom; old building , small gym with limited machines and very expensive compared to the there services i will never recommend it or go to it again
Stayed 3 nights in Apr 2024

4/10 Poor

Kimberley

Disliked: Cleanliness, property conditions & facilities
This hotel was in a good location for access to the metro and walking distance to the hospital. The beds were comfortable and room was fairly clean. However, there were several flaws in the room. Plug-in in the bathroom did not work, coffee machine in room was broken, the room was very crammed, vending machine on the floor did not have water and was hot so drinks/snacks in it were warm/melted. Just didn’t feel value for money was there.
Stayed 3 nights in Apr 2024

10/10 Excellent

Greg

Stayed 2 nights in Mar 2024

10/10 Excellent

mario

Liked: Property conditions & facilities
Close to my final destination
Stayed 1 night in Apr 2024

4/10 Poor

Maxime

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I spent $345 for a one-night stay and there was no hot water in the shower. After informing the front desk while checking out, I was told to contact the manager. Said manager mentioned that since I didn’t call the front desk to get a room change, he has no record and doesn’t offer any compensation.
Stayed 1 night in Apr 2024

8/10 Good

ernesto aspuria

Travelled with partner
Liked: Cleanliness, staff & service
Clean & quick service
Stayed 2 nights in Apr 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Good location and felt safe
Stayed 4 nights in Apr 2024

8/10 Good

Fiona

Liked: Staff & service, amenities, property conditions & facilities
Front desk staff very help and nice
Stayed 3 nights in Apr 2024

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

Lucie, Boucherville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located. Clean, comfortable rooms.
Stayed 2 nights in Apr 2024

8/10 Good

Catarina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little on the loud side with no white noise.
Stayed 1 night in Apr 2024

10/10 Excellent

Nicole

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the third time I have stayed at this property. From checkin to checkout, it is a joy and I will be back.
Stayed 1 night in Apr 2024

10/10 Excellent

William, Belize

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean , quiet, and friendly staff.
Stayed 4 nights in Apr 2024

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Great so far
Stayed 1 night in Apr 2024

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean updated room. Great staff and good location
Stayed 2 nights in Apr 2024

10/10 Excellent

Stan

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay. Will plan to come again the next time we are in Toronto.
Stayed 1 night in Apr 2024

6/10 Okay

Stephanie

Travelled with family
Liked: Cleanliness, staff & service
Windows were making lots of noise in the wind, room was ok. Beds comfortable. I would stay again but not my first choice.
Stayed 4 nights in Apr 2024

10/10 Excellent

Terry-Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very courteous and hotel was clean and always smell fresh.
Stayed 3 nights in Apr 2024

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Always a nice place to stay in Toronto
Stayed 3 nights in Apr 2024

8/10 Good

Erick-Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly. Front check in desk could improve . Room was clean. Excellent location close to everything.
Stayed 1 night in Apr 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EXCELLENT, COURTEOUS STAFF!
Stayed 3 nights in Apr 2024

8/10 Good

Erick-Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Great location friendly staff
Stayed 2 nights in Apr 2024

4/10 Poor

Roy

Business traveller
Liked: Cleanliness, staff & service, amenities
First night was put in room with strong smell of room deodorizer. Had to move in the middle of the night since couldn’t sleep. New room was much better in terms of smell but temperature control did not work. Had to use duvet from both beds to stay warm. Did not have time to change rooms since I had a busy schedule. Was moved to a much lower floor. Loud noises/people in hallway late at night. Last night was worst with drunk individual screaming at the top of his lungs. Not the best experience I have had with Holiday Inn. Had much better stays in the past.
Stayed 4 nights in Apr 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff.
Stayed 5 nights in Apr 2024

8/10 Good

Julia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a great place to stay for a night. Went to a concert and had a great time.
Stayed 1 night in Apr 2024

10/10 Excellent

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area very friendly staff
Stayed 1 night in Apr 2024

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Room was too expensive.
Stayed 5 nights in Apr 2024

2/10 Terrible

Lorraine

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival of my room, I had to make sure that I had got a bathtub and we went into the room and it was tiny and dirty. We called and they switched us to a new room and they didn’t accommodate us With the bathtub so we had to move again to another room. The parking could not accommodate our vehicle so we had to park it outside and hope it didn’t get stolen . Horrible service and completely unacceptable
Stayed 2 nights in Apr 2024

8/10 Good

Kimberley

Stayed 1 night in Apr 2024

6/10 Okay

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

4/10 Poor

Oumnia, Malden

Stayed 1 night in Apr 2024

6/10 Okay

Alison

Travelled with family
Liked: Staff & service
The property was well maintained and updated, and the staff was very nice and helpful. However, elevators and hallways small and cramped, and the room was tiny and hard to move around. Beds uncomfortable and sheets showed some dirt. Bathrooms very small as well.
Stayed 1 night in Apr 2024

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in Apr 2024

10/10 Excellent

Nhat

Liked: Cleanliness, staff & service, property conditions & facilities
It was pleasant
Stayed 1 night in Apr 2024

6/10 Okay

Hui

Stayed 1 night in Apr 2024

8/10 Good

Derek

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024