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Reviews of Holiday Inn Toronto Downtown Centre, an IHG Hotel

3.5 out of 5
Holiday Inn Toronto Downtown Centre, an IHG Hotel
30 Carlton Street, Toronto, ON

Reviews

8.2

Very good

Rating 10 - Excellent. 1322 out of 3112 reviews" "
Rating 8 - Good. 1032 out of 3112 reviews" "
Rating 6 - Okay. 415 out of 3112 reviews" "
Rating 4 - Poor. 217 out of 3112 reviews" "
Rating 2 - Terrible. 126 out of 3112 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

George

Travelled with partner
Liked: Cleanliness
The property was in good location, The stuff very friendly And potitte. Thank You!
Stayed 2 nights in May 2024

2/10 Terrible

Ashley

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in May 2024

6/10 Okay

Christopher

Travelled with group
Liked: Amenities
Not worth the price, room was smaller than advertised
Stayed 5 nights in May 2024

10/10 Excellent

Mason

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleaning staff fantastic, easy in and out.
Stayed 5 nights in May 2024

8/10 Good

Billie-Jo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service, friendly and happy staff, parking easily accessible and close to many restaurants. Beautifly updated lobby. Parking lot is very tight for turning corners and arrows are on opposite side for you to stay on than expected. The parking lot has an odor but not unbearable. Parking is quite expensive per night. Walk way to elevators could use some better signage along with signage for which elevators go down to parking. And elevator area in parking area could use some sanitizing.
Stayed 3 nights in May 2024

10/10 Excellent

Nicholas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay here. The facility was clean and well maintained.
Stayed 3 nights in May 2024

2/10 Terrible

Veronica

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Ariane

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location! Close to a Subway station and lots of shops and restaurants good restaurants. The hotel and room were really clean and updated. Staff was friendly. Being downtown, there was lots of noise coming from outside, like emergency vehicule sirens and car honks. Not the hotel's fault by any means, but just something to keep in mind if you're sensitive to that.
Stayed 3 nights in May 2024

8/10 Good

Melissa

Travelled with group
Liked: Staff & service, property conditions & facilities
Staff was friendly and accommodating. Did have an issue with our room not being cleaned properly, then was advised nothing could be done since I didn’t tell them right away (after flying overnight and not seeing it until the next morning).
Stayed 2 nights in May 2024

10/10 Excellent

eliza jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable room
Stayed 1 night in May 2024

10/10 Excellent

Kaitlyn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service was amazing. Everyone was welcoming and helpful. The cleaning staff, breakfast staff, etc were all so kind and friendly, especially to our kids. The room was very clean, but on the small side (however we had 2 adults and 2 kids staying in it). The parking lot is very tight to get into. The location seemed okay. A nice grocery store was close by. Would visit again!
Stayed 4 nights in May 2024

10/10 Excellent

Bruno

Business traveller
Liked: Amenities
nicely place to go to University of Toronto
Stayed 3 nights in May 2024

6/10 Okay

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room is too small. No space to put your luggage
Stayed 5 nights in May 2024

10/10 Excellent

Selene

Travelled with family
Liked: Cleanliness, staff & service, amenities
Hotel is slightly outdated in the inside. However, great location, great staff, clean. Would recommend.
Stayed 1 night in May 2024

6/10 Okay

Elizabeth Anne

Travelled with partner
Liked: Cleanliness, staff & service
Hotels in Toronto are expensive! Very convenient to shopping, restaurants and the subway. I went to the wrong parking lot (my bad). The room was TINY, but we were only there to sleep. It was clean, and the beds were comfy. There was coffee, water, and the a/c worked! Staff were helpful and pleasant. Elevators jammed and slow. Had a great weekend!!
Stayed 2 nights in May 2024

10/10 Excellent

scott

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean.friendly and helpful staff.great food
Stayed 1 night in May 2024

10/10 Excellent

Davie

Liked: Cleanliness, property conditions & facilities
I like the location and the place is well run.
Stayed 1 night in May 2024

10/10 Excellent

Imran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful customer service. Really really really friendly. Definitely coming back!
Stayed 3 nights in May 2024

8/10 Good

Christen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Samira

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in May 2024

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities
Would stay again
Stayed 2 nights in May 2024

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location
Stayed 2 nights in May 2024

8/10 Good

Nucha

Liked: Cleanliness, staff & service
Stayed 5 nights in Apr 2024

10/10 Excellent

Summiaya, NEPEAN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and courteous staff . Room was tight space but comfortable
Stayed 1 night in May 2024

10/10 Excellent

Rhonda

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Terrific staff
Stayed 1 night in May 2024

6/10 Okay

Renata

Liked: Cleanliness, staff & service
Good just for a few nights stay. Overall property dated, paper cups in rooms
Stayed 2 nights in May 2024

6/10 Okay

Ian E.

Travelled with family
Liked: Cleanliness, staff & service
Room was clean and quiet but no sun light window was minimal looking down a narrow canyon of concrete walls.
Stayed 1 night in May 2024

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in May 2024

6/10 Okay

Holly Erin Joyce

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
I found the staff to be unfriendly. The hotel was loud; a lot of college students partying. Our housekeeper during our stay, Paulette, was amazing though. She was warm and welcoming and always ensured our room was fully taken care of. She saved our experience from being dreadful. I don’t think I’d stay here again.
Stayed 3 nights in Apr 2024

10/10 Excellent

Pietro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well situated
Stayed 1 night in Mar 2024

8/10 Good

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast buffet. Competent,friendly,courteous staff. Very good sound isolstion
Stayed 5 nights in Apr 2024

8/10 Good

Jin Kyung

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pleasant stay for me even though the hotel building itself is a bit old and the room is small. The hotel is decent and I will probably revisit.
Stayed 3 nights in May 2024

8/10 Good

Kiera

Travelled with family
Liked: Property conditions & facilities
Nice, but rooms very tiny and to squish to walk by the bed… would be hard for someone with mobility issues
Stayed 1 night in May 2024

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel was excellent. Staff excellent.
Stayed 3 nights in May 2024

6/10 Okay

Alexander

Travelled with group
Liked: Cleanliness, staff & service
Not as good of a location as described. Holiday inn express is closer to point of interests
Stayed 2 nights in May 2024

10/10 Excellent

Nadya

Liked: Cleanliness
Stayed 3 nights in May 2024

8/10 Good

Francis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, but the parking is confusing
Stayed 2 nights in May 2024

4/10 Poor

Osama

Business traveller, Travelled with partner
Disliked: Amenities
Very small room ; small bathroom; old building , small gym with limited machines and very expensive compared to the there services i will never recommend it or go to it again
Stayed 3 nights in Apr 2024

10/10 Excellent

Luis, Ocoee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2024

4/10 Poor

Kimberley

Disliked: Cleanliness, property conditions & facilities
This hotel was in a good location for access to the metro and walking distance to the hospital. The beds were comfortable and room was fairly clean. However, there were several flaws in the room. Plug-in in the bathroom did not work, coffee machine in room was broken, the room was very crammed, vending machine on the floor did not have water and was hot so drinks/snacks in it were warm/melted. Just didn’t feel value for money was there.
Stayed 3 nights in Apr 2024

8/10 Good

Kiomah

Stayed 2 nights in Apr 2024

10/10 Excellent

Greg

Stayed 2 nights in Mar 2024

10/10 Excellent

Meghan

Stayed 1 night in May 2024

10/10 Excellent

mario

Liked: Property conditions & facilities
Close to my final destination
Stayed 1 night in Apr 2024

4/10 Poor

Maxime

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I spent $345 for a one-night stay and there was no hot water in the shower. After informing the front desk while checking out, I was told to contact the manager. Said manager mentioned that since I didn’t call the front desk to get a room change, he has no record and doesn’t offer any compensation.
Stayed 1 night in Apr 2024

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

ernesto aspuria

Travelled with partner
Liked: Cleanliness, staff & service
Clean & quick service
Stayed 2 nights in Apr 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Good location and felt safe
Stayed 4 nights in Apr 2024

8/10 Good

Fiona

Liked: Staff & service, amenities, property conditions & facilities
Front desk staff very help and nice
Stayed 3 nights in Apr 2024

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024