Hotel room was dirty. The carpets are stained. My son picked up his clothes off of the floor after his shower and picked up a clump of someone else’s hair with it. The staff at the desk followed the rules to the letter of the law and would not make exceptions. We had to leave to go get something that was forgotten at our previous location. My wife decided to check in so I forwarded the booking from Expedia as well as my receipt so she could check in. She even had my credit card. They would not let her check in because I went there. She had to wait 45 mins until I came back in order to check in.