2/10 Terrible
Matthew
Travelled with partner
May 15, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
PLEASE DO NOT STAY HERE. My wife and I were hoping for a simple quiet evening before an early start in Sequoia NP. That did not happen. Our neighbors were terribly loud, and I asked the Property Staff if we could move to a different room. They said they would call the neighbors and tell them to "be quiet," which only made them more belligerent and increase their noise level. My wife and I hard a very difficult time falling asleep, and were woken up by their slamming doors and barking dogs. I called the Staff again, and they went and knocked on the neighbors door, and my wife and I overheard an exchange where the neighbor yelled at the owner, bullied him until he left. My wife and I were afraid to leave our room at this point now that the neighbors were so agitated. The staff called us and said we could move to a different room, but we would have to pay a fee to do so. I wish we could have just moved to a different room from the start rather than having this situation escalate, and I was perplexed that they would charge us to move to another room. When I asked the next day if they could meet halfway for a partial refund based on our experience, I was brushed aside and hung up on when I tried to call later. I have never had such impersonal and cold service from any lodging experience. PLEASE DO NOT STAY HERE. There are plenty of other fine looking lodging options in Three Rivers to explore Sequoia.
Matthew
Stayed 1 night in May 2024