The Pavilion at Star Lake Tours and Activities

Had to wait to check I. For about 20 minutes with the agent been in front of us while o. The phone with another customer what I did not like is that he had us waiting to check in without acknowledging us or welcoming us ! The room only had 1 towel for 3 people checking in .

Unfortunately, my experience was significantly impacted by the complete lack of hot water in my shower. As I am checking out today, I am not writing to request maintenance, but to address the fact that I paid for a service that was not provided. A functioning shower with hot water is a basic expectation in any hotel, and its absence rendered my stay uncomfortable and subpar. Given this, I believe it is fair to request a partial refund or appropriate compensation for the inconvenience caused. I value my time as a guest and expected a standard of comfort that was not met during my stay.

Everything was good to go