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Reviews of Fairfield Inn & Suites by Marriott Texarkana

2.5 out of 5
Fairfield Inn & Suites by Marriott Texarkana
4209 Mall Drive, Texarkana, TX

Reviews

8.4

Very good

Rating 10 - Excellent. 505 out of 1001 reviews" "
Rating 8 - Good. 274 out of 1001 reviews" "
Rating 6 - Okay. 93 out of 1001 reviews" "
Rating 4 - Poor. 78 out of 1001 reviews" "
Rating 2 - Terrible. 51 out of 1001 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Christin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 2 nights in Apr 2024
Response from Fairfield on Apr 25, 2024
Thank you for taking the time to leave us your feedback. We hope to welcome you again soon

6/10 Okay

John

Travelled with partner
Good space, basically nice, but had to plead with the front desk repeatedly to get any housekeeping services.
Stayed 8 nights in Apr 2024
Response from Gracie on Apr 16, 2024
Thank you for taking the time to leave us your feedback. On behalf of the hotel team we would like to apologize for the inconvenience with our housekeeping. I have shared this with our General Manager to ensure the proper action takes place. Once again thank you for your feedback. We hope to welcome you again soon.

10/10 Excellent

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young women at the front desk were very friendly!
Stayed 1 night in Apr 2024
Response from Gracie on Apr 15, 2024
Thank you for taking the time to leave us your feedback. The hotel team hopes to welcome you again soon.

10/10 Excellent

Lani

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Megan did my check in and she was awesome!
Stayed 1 night in Mar 2024
Response from Gracie on Apr 4, 2024
Thank you for taking the time to leave us your feedback. We hope to welcome you again soon.

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, property conditions & facilities
Husband and I stayed for 7 nights. They clean room every 3 days. I wish every day. I want when I comes back to my room it’s made up.
Stayed 7 nights in Mar 2024
Response from Gracie on Mar 31, 2024
Thank you for taking the time to leave us your feedback. On behalf of the hotel team we would like to apologize for your experience of the hotel’s housekeeping schedule. If your travels ever bring you back to the area we hope you choose to stay with us, we do offer everyday housekeeping services upon request at check in.

6/10 Okay

David, San Marcos

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Even with noise-canceling headphones both the outside noise and inside noise was extremely loud.
Stayed 1 night in Mar 2024
Response from Gracie on Mar 31, 2024
Thank you for taking the time to leave us your feedback. On behalf of the hotel team we would like to apologize for your bad experience on your stay with us. Once again thank you for your feedback, we hope to welcome you again soon.

2/10 Terrible

RICARDO

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room looked like it hasnt been cleaned for weeks. Dust all over. Dry food on the desk/table. Dirty pillow covers. Sticky bathroom floor. Empty soap dispenser. Bad smell. Not a good expirience. Bed was comfortable though.
Stayed 1 night in Mar 2024
Response from Gracie on Mar 26, 2024
Thank you for taking the time to leave us your feedback. On behalf of the hotel team we would like to apologize for the bad experience you had on your stay with us. I have shared this with our General Manager to ensure the proper action takes place.

4/10 Poor

Benjamin, Austin

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Was not greeted. Was asked with “yes?” When he finally looked up from the computer. No bed in a bag in room. Went down to get it myself and was told “that’s why I wanted you to look”. Rust on bathroom door. Bag of trash on floor by the elevator all night and into the morning. Pullout couch is basically a twin.
Stayed 1 night in Mar 2024
Response from Gracie on Mar 16, 2024
Thank you for taking the time to leave us your feedback. On behalf of the hotel team we would like to apologize for your bad experience on your stay with us. I have shared this with our General Manager to ensure the proper actions take place. Once again thank you for your feedback. We hope to welcome you again soon.

10/10 Excellent

Erica

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, nice staff
Stayed 2 nights in Dec 2023
Response from Gracie on Mar 6, 2024
Thank you for taking the time to leave us your feedback. We hope to welcome you again soon.

6/10 Okay

Shiloh

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
No ice machine I went to front desk the agent young lady asked about vending she told me they didn’t have that little did I know they actually did. She was very rude and needs training on how to be social and welcoming.
Stayed 3 nights in Feb 2024
Response from Gracie on Mar 2, 2024
Thank you for taking the time to leave us your feedback. On behalf of the hotel team we would like to apologize for the bad experience you had on your stay with us. I have shared this with our General Manager to get the situation handled properly. Once again thank you for your feedback, we hope to welcome you again soon.

10/10 Excellent

Gary

Stayed 1 night in Feb 2024
Response from Gracie on Mar 26, 2024
Thank you for your rating. We hope to welcome you again soon.

10/10 Excellent

Isis, Little Rock

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very quiet and clean property. It definitely served its purpose for my stay.
Stayed 1 night in Feb 2024
Response from Gracie on Feb 23, 2024
Thank you for taking the time to leave us your feedback. We hope to welcome you again soon.

6/10 Okay

David

Travelled with partner
Disliked: Cleanliness, amenities
The only channel I wanted to watch, wasn't available, so we missed the football game, Detroit and San Francisco, this was a very important game to miss 😢
Stayed 1 night in Jan 2024
Response from Gracie on Jan 30, 2024
Thank you for taking the time to leave us your feedback. On behalf of the hotel team we would like to apologize for the inconvenience of our TV provider however we don’t not get the Foxx channel. I have shared this with our General Manager to take a further look into this issue to see about getting that channel. Once again thank you for your feedback, we hope to welcome you again soon.

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Gracie on Feb 8, 2024
Thank you for your rating. We hope to welcome you again soon.

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Gracie on Jan 30, 2024
Thank you for your rating. We hope to welcome you again soon.

10/10 Excellent

Cynthia

Liked: Cleanliness
Ok
Stayed 1 night in Jan 2024
Response from Gracie on Jan 30, 2024
Thank you for your rating. We hope to welcome you again soon.

2/10 Terrible

Judy

Travelled with pets, Travelled with partner
Disliked: Staff & service, property conditions & facilities
Wanted to change date got penalyzed Customer service due to being stuck by an act of God ice storm was non existent
Stayed 1 night in Jan 2024
Response from Gracie on Feb 8, 2024
Thank you for taking the time to leave us your feedback. On behalf of the hotel team we would like to apologize for the inconvenience you have experienced. I have shared this with our General Manager to ensure these issues dont occur in the future. Once again thank you for your feedback.

10/10 Excellent

Dorothy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Nice but needs TLC to be Excellent
We had a nice stay and the front desk was very nice and efficient. Maintenance needs a kick in the pants. Find a good plumber so guests aren't standing in ankle deep water by the time they finish their shower. Yes we did have the drain open. Toilets and sinks run slow and need more water pressure. Otherwise everything else was top notch.
Stayed 1 night in Jan 2024
Response from Gracie on Jan 20, 2024
Thank you for taking the time to leave us your feedback. I have shared your review with our General Manager and Maintenance Engineer so we can assure these issues won’t occur again in the future. Once again thank you for leaving your review. We hope to welcome you again soon.

8/10 Good

Dennis

Stayed 1 night in Jan 2024
Response from Gracie on Jan 20, 2024
Thank you for your rating. We hope to welcome you again soon.

10/10 Excellent

Jere

Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Stayed 1 night in Jan 2024
Response from Gracie on Jan 20, 2024
Thank you for taking the time to leave us your feedback. We hope to welcome you again soon.

4/10 Poor

Bobby

Travelled with family
Disliked: Cleanliness, staff & service
Find another stay
Five night stay, housekeeping only came in one of those days. I asked at desk twice and second time was told Marriott is no longer a full service hospitality. We asked for towels each night and emptied our own trash. First impression walking in was vanity top in bathroom hadn’t been cleaned in months as dust was covering it. We purchased our own Clorox wipes to clean bathroom and toilet. One morning went down stairs and found coffee spill in front of elevators on main floor. Not uncommon, however it remained for two full days before being mopped. Marriott/Fairfield are usually my first picks when traveling. This trip changes my opinion forever. I would suggest finding alternatives in Texarkana area.
Stayed 5 nights in Jan 2024
Response from Gracie on Jan 20, 2024
Good Morning. On behalf of the hotel staff, we would like to apologize about the experience you had on your stay with us. I have shared all of your feedback with the General Manager and Housekeeping Manager to ensure these issues will not occur again in the future. Once again we apologize for your bad experience. We hope to welcome you again soon.

8/10 Good

Juan

Stayed 1 night in Jan 2024
Response from Gracie on Feb 8, 2024
Thank you for your rating. We hope to welcome you again soon.

10/10 Excellent

Jill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Takes initiative!
So grateful for the service when we left an important electronic device behind. They called me to let me know before I realized it was missing and are helping print shipping label and send the package for us!
Stayed 1 night in Jan 2024
Response from Gracie on Jan 11, 2024
Thank you for taking the time to leave us your feedback.We strive to deliver the best service as possible, and we are happy to hear you you enjoyed your stay. We hope to welcome you again soon.

4/10 Poor

Carl

Travelled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
MY ROOM WAS LEFT WITHOUT TOILET PAPER OR TOWELS
I stayed there ask the staff for a room check with my garbage and towels and toilet paper came back the night with my family the room was left the same and to make it worst i complained to the night person they said when i leave to celebrate my birthday on th evening of the 31st of December I'll come back and he will deal with it and when i came back it was the same way the morning staff left it i have always love staying to this hotel FAIRFIELD IN TEXARKANA TEXAS NOW I AM SECOND GUESSING
Stayed 2 nights in Dec 2023
Response from Gracie on Jan 11, 2024
Thank you for taking the time to leave us your feedback. On behalf of the hotel team we would like to apologize for the inconveniences you experienced on your stay with us.I have shared your review with the General Manager and housekeeping Leadership so we can assure these issues will not occur again in the future. We hope to welcome you again soon.

6/10 Okay

susan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, but bathtub took forever to fill. Front desk staff very friendly and helpful. Very noisy room next store/we were in 208 and difficult to sleep as seemed poorly insulated. Kept us up good part of night.
Stayed 1 night in Jan 2024
Response from Gracie on Jan 11, 2024
Thank you for taking the time to leave us your feedback. On behalf on the hotel team we would like to apologize about the inconvenience of the noise. I have shared this with our General Manager so we can assure these issues will not occur again in the future. We hope to welcome you again soon.

10/10 Excellent

Randy

Stayed 1 night in Jan 2024
Response from Gracie on Jan 11, 2024
Thank you for your rating. We hope to welcome you again soon.

10/10 Excellent

Debra

Stayed 1 night in Jan 2024
Response from Gracie on Jan 30, 2024
Thank you for your rating. We hope to welcome you again soon.

10/10 Excellent

Thomas

Stayed 1 night in Nov 2023
Response from Gracie on Jan 11, 2024
Thank you for your rating. We hope to welcome you again soon.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Room was in poor condition. Very very noisy. The fire alarm was not connected just sitting sideways in the hole in the wall.
Stayed 1 night in Dec 2023
Response from Gracie on Jan 4, 2024
Thank you for taking the time to leave us your feedback. On behalf of the hotel team we would like to apologize for the inconveniences you experienced on your stay with us. I have shared this with our General Manager to ensure these issues will not occur again in the future. We hope to welcome you again soon.

10/10 Excellent

Russell

Stayed 2 nights in Dec 2023
Response from Gracie on Jan 4, 2024
Thank you for your rating. We hope to welcome you again soon.

8/10 Good

Delynna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We’ll continue to stay here.
The one bedroom suite gave us a lot of room to visit and enjoy company. The shampoo, conditioner, and body wash was nice and well stocked. My only complaint was the breakfast. The biscuits and gravy were wonderful, but the rest left a lot to be desired.
Stayed 2 nights in Dec 2023
Response from Gracie on Jan 2, 2024
Thank you for taking the time to leave us your feedback. I have shared your review with the General Manager and staff, once again thank you for your review. We hope to welcome you again soon.

10/10 Excellent

Davina

Stayed 1 night in Dec 2023
Response from Gracie on Jan 2, 2024
Thank you for your rating. We hope to welcome you again soon.

8/10 Good

Floyd, Robinson

Liked: Cleanliness, staff & service
They were out of kleenex, coffee, and drinking cups. Staff was friendly and apologetic about it.
Stayed 1 night in Dec 2023
Response from Gracie on Jan 2, 2024
Thank you for taking the time to leave us your feedback. We would like to apologize for the inconveniences you experienced on your stay with us. I have shared your review with the General Manager so we can ensure these issues will not occur in the future. We hope to welcome you again soon.

4/10 Poor

dwight

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
There were no luggage racks.we had to use a laundry cart to take our bags in. There was no toilet paper or Kleenex in the room. The clerk gave us toilet paper but they didn’t have Kleenex
Stayed 1 night in Dec 2023
Response from Gracie on Dec 31, 2023
Thank you for taking the time to leave us your feedback.On behalf on the hotel staff we want to apologize about your experience with us. I have shared your review with the General Manager so we can do our best to ensure these issues will not occur again in the future. We hope to welcome you again soon.

4/10 Poor

Shontera

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Book elsewhere
The heat didn’t work so we were changed to another that didn’t have a working fridge. The heat went out in the new room on the second day. The shower would barely drain and it was freezing throughout the entire hotel. The receptionist was nice though.
Stayed 2 nights in Dec 2023
Response from Gracie on Dec 31, 2023
Thank you for taking the time to leave us with your feedback. On behalf of the hotel staff we want to apologize for your experience. I have shared your review with the General Manager so we can prevent these issues from occurring again in the future. We hope to welcome you again with a better experience.

8/10 Good

Denise

Liked: Cleanliness, amenities, property conditions & facilities
When I arrived at 2:00 p.m. they told me I couldn't check until 3:00. So I left him and got something to eat when I came back at 3:00 they told me my room wasn't ready and they would check on it. 20 minutes later after they checked in everybody but me I had to demand someone help me. I just drove 10 hours across four states and was exhausted. I finally get a room which was amazing thanks to some young lady who helped me. My bed was comfy the room was clean it was wonderful. Except for the people above me literally jumping up and down on the floor for an hour straight so much for sleeping. Anyway that's not the hotels fault. I also got yelled at by the lady at breakfast who is putting out the buffet. Not the best stuff in the world. They surely don't know customer service. But the hotel and the food in The breakfast were great.
Stayed 1 night in Dec 2023
Response from Gracie on Feb 8, 2024
Thank you for taking the time to leave us your feedback. On behalf of the hotel team we would like to apologize for the lack of customer service you experienced on your stay with us, However we appreciate the good feedback as well. I have shared this with our General Manager and staff so we ensure this issues won't occur again in the future. We hope to welcome you again soon with the guest service we strive to deliver.

6/10 Okay

Joshua, Searcy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were very comfortable and the breakfast variety was good. The only issue that I had was that I did not sleep well the first night that I was there due to the heat/ac unit not working properly. I had to be moved to another room. Big inconvenience. Then I had an issue with an additional $110.00 being authorized to my card. The hotel staff is telling me that it is something on Expedia's end. It took 3 days to get those funds added back to my card. I would say that the hotel is very good other than the problem that I had on the first night and then the billing issue that I had to get resolved via my bank. I feel like something should've offered to me for all of two inconveniences that I have had related to this stay.
Stayed 2 nights in Dec 2023
Response from Gracie on Dec 31, 2023
Thank you for taking the time to leave us your feedback. On behalf of the hotel staff we would like to apologize for the inconveniences you encountered on your stay with us. I have shared your review with the General Manager to ensure these issues will not happen again in the future. We hope to welcome you again soon.

6/10 Okay

Elizabeth

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Gracie on Dec 31, 2023
Thank you for your rating. We hope to welcome you again soon.

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel wasn't bad but the boiled eggs instead of scrambled was weird.
Stayed 1 night in Dec 2023
Response from Gracie on Dec 31, 2023
Thank you for taking the time to leave us your feedback. We hope to welcome you again soon.

6/10 Okay

Robert

Liked: Staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Gracie on Dec 31, 2023
Thank you for your rating. We hope to welcome you again soon.

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Gracie on Dec 26, 2023
Thank you for your rating. We hope to welcome you again soon.

6/10 Okay

Gigi

Travelled with family
Liked: Staff & service
Disliked: Amenities
Average looking establishment Staff in general very polite and nice Rooms were clean , bed ok. The hallway had an odd smell. They had some sort of diffuser thing going on, may be that’s the smell. Bathrooms were ok. Didn’t have a lot of amenities, including the facial tissues. Some discoloration in the bathroom caulking.one of the Bathroom light was not working. Closet door was broken Decent Breakfast, included with the price. Bagel, waffle, toast , juice
Stayed 1 night in Dec 2023
Response from G.P on Dec 26, 2023
Good Morning, thank you for taking the time to leave us your review. We have shared this with our General Manager and Chief Engineer to insure this won't occur again in the future. We want to apologize for the inconveniences you encountered on your stay, we hope to welcome you again soon.

8/10 Good

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Gracie on Dec 26, 2023
Thank you for your rating. We hope to welcome you again soon.

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Gracie on Dec 26, 2023
Thank you for your rating! We hope to welcome you again soon.

8/10 Good

MARIA LUISA

Liked: Cleanliness
Response from Gracie on Feb 8, 2024
Thank you for your rating. We hope to welcome you again soon.

8/10 Good

Laura

Travelled with family
Liked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from Gracie on Dec 26, 2023
Thank you for your rating. We hope to welcome you again soon.

10/10 Excellent

Mary

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was relieved to arrive at the hotel after a long drive from Chicago. The staff at check in was very polite and helpful. Room was spacious and clean.
Stayed 1 night in Dec 2023
Response from Gracie on Dec 26, 2023
Good Morning, thank you for your feedback, we are happy to hear you enjoyed your stay with us at Fairfield. We hope to welcome you again soon.

4/10 Poor

Cathy

Travelled with family
Front desk agent was lovely, but over worked, trying to manage hotel by herself. Paid for a double bed room 3 days in advance but room was sold out. Given a king suite which was not satisfactory as we had 3 adults. Pull out bed was unsatisfactory. Also no nose tissue in room. Requested from front desk but hotel didn’t have any. Breakfast was good and ready at 6 AM.
Stayed 1 night in Dec 2023
Response from Gracie on Dec 26, 2023
Good Morning, on behalf of the hotel team we want to apologize for the inconveniences you experienced on your stay with us. Your review has been shared with the General Manager and Staff so we can insure these issues do not occur again in the future. We hope to welcome you again soon.

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, staff & service, amenities
Everything OK except: no kleenex, not even an empty box, Staff could not find any either. TV would not shut off, Staff bought up another remote and could not get it to shut off either. Finally just unplugged TV.
Stayed 1 night in Dec 2023
Response from Gracie on Dec 26, 2023
Good Morning, thank you for taking the time to leave us your feedback. We want to apologize for the inconveniences you experienced on your stay. Your review has been shared with the General Manager and staff so we can insure these issues won't occur again in the future. We hope to welcome you again soon.

10/10 Excellent

Stephen

Stayed 1 night in Dec 2023
Response from Gracie on Dec 26, 2023
Thank you for your rating. We hope to welcome you again soon.