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Reviews of Best Western Plus Temecula Wine Country Hotel &Suites

2.5 out of 5
Best Western Plus Temecula Wine Country Hotel &Suites
41841 Moreno Rd, Temecula, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 553 out of 1000 reviews" "
Rating 8 - Good. 256 out of 1000 reviews" "
Rating 6 - Okay. 96 out of 1000 reviews" "
Rating 4 - Poor. 43 out of 1000 reviews" "
Rating 2 - Terrible. 52 out of 1000 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

KEVIN SUK

Liked: Staff & service
Goid
Stayed 1 night in May 2024
Response from Guest Services on May 28, 2024
Thank you for staying with us. We appreciate your feedback and we hope to see you again.

4/10 Poor

Bruce

$356 acnight because its Saturday is absolute garbage. Considering the next night was under 2/3rd that price. Area is meh; across north 1/2 mile is better. Staff: called one night, she said check in was 3 no deviation. Called the next morning and got a late check in. It was ok overall but i would not recommend or stay again
Stayed 2 nights in May 2024
Response from Guest Services on May 22, 2024
Rates for friday and saturday in this area are normally higher and we base the rate according to the lowest rate other high rating hotels offer. We appreciate your stay.

10/10 Excellent

Cameron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Customer Care Team on May 21, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Beatriz A

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Guest Services on May 14, 2024
Thank you for staying with us and completing the survey. We appreciate your feedback and we hope to see you again.

10/10 Excellent

Aide

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was nice and clean a lot of near restaurants walking distance…Old Town Temecula is around the corner.
Stayed 1 night in May 2024
Response from Guest Services on May 13, 2024
Thank you staying with us and completing the survey. We appreciate your feedback and we hope to see you again.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i like the fact that i can charge my electric vehicle at this location. that is why i have returned here numerous times.
Stayed 1 night in May 2024
Response from Guest Services on May 8, 2024
Thank you for staying with us and completing the survey. We appreciate your feedback and we hope to see you again..

10/10 Excellent

Jean

Very good!!!
Stayed 3 nights in Apr 2024
Response from Guest Services on May 1, 2024
Thank you for staying with us and completing the survey. We appreciate your feedback.

10/10 Excellent

Lael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 29, 2024
Thank you for staying with us and completing the survey.

10/10 Excellent

Adrineh

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close and walkable to Old Town
Stayed 2 nights in Apr 2024
Response from Guest Services on Apr 22, 2024
Thank you very much for staying with us. We appreciate your feedback and we hope to see you again.

6/10 Okay

Paul

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
The hotel is in a great location to walk in to Temecula Old Town. The room was spacious and comfortable. Breakfast (included in the price) was very poor with paper plates, plastic cutlery and cheap ingredients (e.g. coffee, bagels and jam all as cheap as possible). Improving the breakfast would improve the overall offering to being really good.
Stayed 3 nights in Apr 2024
Response from Guest Services on Apr 22, 2024
Thank you for staying with us and completing the survey. We appreciate your feedback.

10/10 Excellent

Manuel

Stayed 3 nights in Feb 2024
Response from Guest Services on May 8, 2024
Thank you for staying with us. We hope to see you again..

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wedding at Galway downs and didn’t want to spend a lot of money for hotel. BW was so perfect for us. Simple clean spacious and really friendly staff. Would definitely stay again to explore Temecula. Thank you BW
Stayed 1 night in Apr 2024
Response from Guest Services on Apr 15, 2024
Thank you for staying with us and completing the survey. We appreciate your feedback. See you again.

8/10 Good

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Stayed 2 nights in Apr 2024
Response from Guest Services on Apr 15, 2024
Thank you for staying with us and completing the survey. We appreciate your feedback. See you again.

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to go for a night or two on the road. Easy shopping within a mile. Restaurants close by. Quiet.
Stayed 2 nights in Apr 2024
Response from Guest Services on Apr 8, 2024
Thank you for staying with us and completing the survey. We appreciate your feedback and we hope to see you again.

8/10 Good

Sebastian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room. Bathroom a little outdated.
Stayed 1 night in Mar 2024
Response from Guest Services on Apr 2, 2024
Thank you for your recent stay and completing the survey. We appreciate your feedback and we hope to see you again.

10/10 Excellent

Patty

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 2 nights, 2 Queen beds and sitting area. It was perfect for our stay. The . to Old Town was walking distance, too. Having the complimentary breakfast made it convenient for us The staff members from check-in, room service, breakfast area and check-out were kind and courteous. We would recommend staying at this location in the future.
Stayed 2 nights in Mar 2024
Response from Guest Services on Apr 2, 2024
Thank you for your recent stay and completing the survey. We appreciate your feedback and we hope to see you again.

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable beds, clean rooms with helpful staff The nights were quiet but there is a fair amount of road noise during the day.
Stayed 1 night in Mar 2024
Response from Guest Services on Apr 2, 2024
Thank you for your recent stay and completing the survey. We appreciate your feedback and we hope to see you again.

10/10 Excellent

Rafael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The flooring. No old nasty carpet.
Stayed 1 night in Mar 2024
Response from Guest Services on Apr 2, 2024
Thank you for your recent stay and completing the survey. We appreciate your feedback and we hope to see you again.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were equipped with fridge and microwave which helped us tremendously
Stayed 3 nights in Mar 2024
Response from Guest Services on Apr 2, 2024
Thank you for your recent stay and completing the survey. We appreciate your feedback and we hope to see you again.

8/10 Good

Blanca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 2 nights in Mar 2024
Response from Guest Services on Apr 2, 2024
Thank you for your recent stay and completing the survey. We appreciate your feedback and we hope to see you again.

10/10 Excellent

Jasmine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very nice! I wish I would have had more time to use the amenities but it was nice to know that they were all available.
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 19, 2024
We are pleased to know that you were happy with your stay. We appreciate your feedback and we hope to see you again.

10/10 Excellent

Dominic

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great no complaints
Stayed 1 night in Mar 2024
Response from Guest Services on Mar 6, 2024
Thank you for staying with us and completing the survey. We appreciate your feedback and we hope to see you again.

10/10 Excellent

Lourdes

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Care Team on Mar 5, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

DENISE

Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 26, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 28, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 Okay

Mary Ann

Stayed 1 night in Feb 2024
Response from Guest Services on Mar 20, 2024
Thank you for staying with us and completing the survey. We hope to see you again.

8/10 Good

Jana, La Quinta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 27, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

HENRY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Customer Care Team on Feb 24, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Patricia

Stayed 4 nights in Feb 2024
Response from Guest Services on Mar 20, 2024
Thank you for staying with us and completing the survey. We hope to see you again.

10/10 Excellent

Kristy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and neat. Big bathroom is a plus. The bed was comfortable too. Overall it was a good stay.
Stayed 1 night in Feb 2024
Response from Guest Services on Mar 1, 2024
Thank you for staying with us and completing the survey. We are glad to know that you were satisfied with your stay. We hope to see you again.

10/10 Excellent

Horace, Victorville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 21, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Jacob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and updated rooms, poor water pressure in shower.
Stayed 1 night in Feb 2024
Response from Guest Services on Mar 1, 2024
Thank you for staying with us and completing the survey. We are glad to know that you were satisfied with your stay. We hope to see you again.

10/10 Excellent

Yerenny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 13, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Samuel R

Travelled with family
Liked: Cleanliness, staff & service, amenities
Nice and clean
Stayed 2 nights in Feb 2024
Response from Guest Services on Mar 1, 2024
Thank you for staying with us and completing the survey. We are glad to know that you were satisfied with your stay. We hope to see you again.

10/10 Excellent

Suk chuvak

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 9, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great place to stay.
clean, friendly staff, no problems at all with hotel. will stay again when we come back to California. From AZ...
Stayed 2 nights in Feb 2024
Response from Guest Services on Mar 1, 2024
Thank you for staying with us and completing the survey. We are glad to know that you were satisfied with your stay. We hope to see you again.

6/10 Okay

Walter

Liked: Staff & service
Stayed 2 nights in Jan 2024
Response from Customer Care Team on Feb 2, 2024
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

Efren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 31, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Maricela

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Everything. Super clean
Stayed 1 night in Jan 2024
Response from Guest Services on Mar 1, 2024
Thank you for staying with us and completing the survey. We are glad to know that you were satisfied with your stay. We hope to see you again.

10/10 Excellent

REBECCA, San Pedro

Stayed 1 night in Jan 2024
Response from Guest Services on Mar 20, 2024
Thank you for staying with us and completing the survey. We hope to see you again.

10/10 Excellent

Wayne L

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to Old Town Temecula.
Stayed 1 night in Jan 2024
Response from Guest Services on Mar 1, 2024
Thank you for staying with us and completing the survey. We are glad to know that you were satisfied with your stay. We hope to see you again.

10/10 Excellent

Erica

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so nice..the room was clean, and the food was good! I had a great stay..no complaints!!
Stayed 5 nights in Jan 2024
Response from Guest Services on Mar 1, 2024
Thank you for staying with us and completing the survey. We are glad to know that you were satisfied with your stay. We hope to see you again.

8/10 Good

Ofelia9

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 17, 2024
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

6/10 Okay

Sean

Travelled with family
Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 17, 2024
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

Taria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an amazing stay. Staff were very friendly and helpful.
Stayed 4 nights in Jan 2024
Response from Guest Services on Mar 1, 2024
Thank you for staying with us and completing the survey. We are glad to know that you were satisfied with your stay. We hope to see you again.

8/10 Good

BONITA

Travelled with family
One night stay checkin was quick and the room was very comfortable and clean
Stayed 1 night in Jan 2024
Response from Guest Services on Mar 1, 2024
Thank you for staying with us and completing the survey. We are glad to know that you were satisfied with your stay. We hope to see you again.

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, amenities
Good
Response from Guest Services on Mar 1, 2024
Thank you for staying with us and completing the survey. We are glad to know that you were satisfied with your stay. We hope to see you again.

10/10 Excellent

Betty, Lakewood

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable rooms.
Stayed 1 night in Jan 2024
Response from Guest Services on Mar 1, 2024
Thank you for staying with us and completing the survey. We are glad to know that you were satisfied with your stay. We hope to see you again.

10/10 Excellent

Erick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 17, 2024
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

10/10 Excellent

Terry

Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 17, 2024
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team