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Reviews of Yaward Hotel

3.5 out of 5
Yaward Hotel
No. 100, Yaward Road, Longtan District, Taoyuan City

Reviews

8.0

Very good

Rating 10 - Excellent. 29 out of 86 reviews" "
Rating 8 - Good. 36 out of 86 reviews" "
Rating 6 - Okay. 13 out of 86 reviews" "
Rating 4 - Poor. 5 out of 86 reviews" "
Rating 2 - Terrible. 3 out of 86 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

6.0/10

Amenities

8.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

SUNNY S

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The property is very outdated for the price. The staff are nice and warm hearted which is good. The location is meant for family vacation primary focuses on kids. Dinner was good but because there are so many kids its kinda annoying. The breakfast was horrible. I should've research a bit more before choosing this place.
Stayed 1 night in Dec 2023

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service, room comfort
Disappointing experience.
The hotel reception staff were friendly and doing their best. And since the hotel is old, it appears to be a 2-star or 2.5-star facility. The worst thing was that the lady in charge of breakfast was very unpleasant. Regarding "To go coffee" in the morning, from the first day, all person in charge gave me a paper cup and I took it out every morning. But 4 days later, another person in charge suddenly told me that I couldn't take my coffee out and I have to drink it all here. Even though I said why you suddenly said to me and all your staffs said me I can take my coffee out, she was keeping told me I have to drink a coffee here. But she suddenly told me to take it with me, which was very unpleasant. I felt like she was kicking it off me. This is my first review and it was very disappointing experience in around 800 nights staying. I was planning to re-book here again, but I will never go back there.
Stayed 3 nights in Aug 2023

6/10 Okay

SING-YOUNG, Clovis

Travelled with family
Disliked: Staff & service, property conditions & facilities
The room stayed at the same temperature even though I tried to turn the temperature down to 10 degree C. There was a constant wind blowing sound from somewhere outside which you can't make it disappear. Also the hotel is outdated and smells like someone smoke from very far away. Though the breakfast was good for a disappointed customer.
Stayed 1 night in Feb 2023

10/10 Excellent

ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

6/10 Okay

Marcus, Singapore

Liked: Cleanliness, staff & service, room comfort
Relaxing hotel
The location of the hotel is a bit far from every attractions around and need a hotel taxi in order to leave the hotel. The hotel facilities and stuff closes quite early as there are not many guests around during my stay there. I will recommend people to stay there if you are planning more on relaxing and staying in the hotel room instead of going out for shopping.
Stayed 1 night in Apr 2018
Response from jj on Apr 20, 2018
感謝您入住我們的飯店。感謝您的意見反應！

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Golf resort
We booked here because the pool looked nice. We were disappointed that the pool was closed during our stay. We did not Golf but the course was beautiful. Overall it was a comfortable clean peaceful refreshing stay.
Response from JJ on Apr 5, 2018
We are sorry that outdoor pool is for summer only, wish to see you soon on summer again!

8/10 Good

Ting-Yi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2018

4/10 Poor

Yusuke

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
料理の種類は少なくて とても不味かった
Stayed 1 night in Mar 2024

10/10 Excellent

Ying Ju

Stayed 1 night in Jan 2024

8/10 Good

Tzu-Ting

Stayed 1 night in Jan 2024

8/10 Good

Ryan Andry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
高爾夫學苑的閣樓房型是相對新式，如果預算許可的話，建議直升閣樓房型。當然庭園造景的旋轉木馬、咖啡杯與露營車都讓人瞬間置身歐美，氣氛無價! 值得再訪~
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

HUNG PANG

Stayed 1 night in Nov 2023

8/10 Good

Tzu-Hung

Stayed 1 night in Sep 2023

6/10 Okay

Yu an

Stayed 1 night in Aug 2023

10/10 Excellent

Tsaiboen

Stayed 1 night in Aug 2023

8/10 Good

YiChen

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Aug 2023

4/10 Poor

michael

Stayed 1 night in Jul 2023

2/10 Terrible

HSUAN-CHENG

Stayed 1 night in Mar 2023

6/10 Okay

Mi chuan

Stayed 1 night in Feb 2023

8/10 Good

Minghui

Stayed 2 nights in Feb 2023

8/10 Good

CHIH HSIEN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
優 環境好，設施多，乾淨 缺 電視太小台，房間插座少
Stayed 1 night in Feb 2023

10/10 Excellent

Chunpei

Stayed 1 night in Dec 2022

8/10 Good

Hung Jen

Liked: Cleanliness, staff & service, amenities

10/10 Excellent

Chi-Ying

Stayed 1 night in Jul 2022
Response from 客務部 on Sep 5, 2022
親愛的CHI-YING, 感謝您選擇悅華大酒店作為您的入住首選，您的鼓勵是我們進步的動力，謝謝您，希望在不久之後能再為您服務。

10/10 Excellent

KUO wEI

Stayed 1 night in May 2022
Response from Claire YANG on May 18, 2022
尊敬的郭先生/小姐您好， 感謝您選擇悅華大酒店作為您的入住首選，您的鼓勵與支持是酒店進步的動力，，再次感謝您入住悅華大酒店，希望未來還有機會能再為您服務，謝謝您。

8/10 Good

Reggie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

8/10 Good

Hsi

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
雖然是舊式的飯店，但是清潔度維持的很好！果嶺很美！
Stayed 1 night in Nov 2021
Response from JJ on Dec 8, 2021
感謝您對悅華的肯定,期待很快再為您服務

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
住宿很舒服，除了兩個時間點吵一點，其他時間睡得非常好，也非常乾淨，員工也非常友善
飯店入住比較難找到櫃檯，因為比較明顯的大門是高爾夫入場的地方，經由人員指引才發現入住櫃台門口只有一個非常小的招牌，且其實從停車場過去時，已經經過也沒有發現。 飯店非常乾淨，人員也非常友善，床睡起來也非常舒服，雖然外觀些許老舊，但裡面一切都非常好。但是不知道是否因為面向球場，一大早就聽到除草機跟歡呼聲，有點被吵到睡不著，可能剛好有婚宴，晚上也會一直聽到小朋友跑動及歡笑尖叫聲。 早餐種類算豐富。
Stayed 1 night in Feb 2021
Response from JJ on Apr 24, 2021
感謝您對悅華努力的肯定，希望很快再為您服務!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
待加強
瓶裝水飲用前就已開封過，且有被飲用過約一口的痕跡，卻還放回原位，衛生安全令人產生疑慮
Stayed 1 night in Oct 2020
Response from jj on Oct 11, 2020
發生這樣的情形真的很抱歉!將加強查房時特別注意，亦希望能於現場立即向我們服務櫃檯反應，即時處理，感謝!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

2/10 Terrible

Hsiang fan

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
大地雷
差到難以言喻 老舊 燈壞 遊戲室小 冷氣怎麼調都冷到發抖只能關掉 這種設備要花個兩千塊以上去住 錢像丟到水溝裡 照騙得太厲害了
Stayed 1 night in Aug 2020
Response from jj on Sep 4, 2020
您好：經查詢值班人員得知當日22:00左右房內mini吧燈泡閃爍需更換，但貴客囑附小孩已睡勿擾，故依指示先拆除不用，另房內空調皆是獨立可控，此部份似乎並未現場提出反應，若有操作問題可直接洽詢值班櫃檯立即協助處理。很抱歉悅華沒能為您提供開心的假期，已將上列情況列入教育訓練加強服務項目，希望再讓悅華有改進的機會。感謝!

8/10 Good

Yun-Shuai

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
遊園（高爾夫球場）是很棒的體驗
Stayed 1 night in Jul 2020
Response from jj on Jul 22, 2020
很開心您喜歡悅華的安排，希望很快再能為您服務

8/10 Good

WEICHEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2020

8/10 Good

HUI-MIN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
下次會在入住
Stayed 1 night in Jun 2020
Response from jj on Jun 26, 2020
很開心悅華的服務讓您有個愉快假期，感謝您高分評價，希望很快再見到您!

8/10 Good

SHU LING

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020
Response from jj on Jun 22, 2020
感謝您入住我們的飯店。感謝您的意見反應！

8/10 Good

chiaying

Stayed 1 night in May 2020
Response from jj on Jun 22, 2020
感謝您入住我們的飯店。感謝您的意見反應！

6/10 Okay

jin-sheng

Travelled with family
Liked: Staff & service
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
值得⋯也便宜
很不錯
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

CHING-HSIU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
當天辦理入房時間較晚，飯店人員會先電話詢問確認 晚間辦理住房時服務人員親切、熱情 住到較新的館，房間整潔度還不錯
Stayed 1 night in Oct 2019
Response from JJ on Oct 17, 2019
感謝您對悅華的肯定，希望很快再有機會為您服務

8/10 Good

ABEL, 高雄

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
好停車，地點清幽，房間乾淨。
Stayed 1 night in Oct 2019
Response from JJ on Oct 17, 2019
感謝您對悅華的肯定，希望很快再有機會為您服務

8/10 Good

Chien Ping

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019

10/10 Excellent

Kuan Yu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

meng ping

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

10/10 Excellent

WEN YI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
櫃台小姐(短髮者)及清潔人員、維修師父服務很到位，且熱心。
Stayed 1 night in May 2019