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Reviews of Volando Urai Spring Spa and Resort

4 out of 5
Volando Urai Spring Spa and Resort
No.176,Sec. 5, Xinwu Rd, Wulai Dist., New Taipei City

Reviews

9.2

Wonderful

Rating 10 - Excellent. 204 out of 309 reviews" "
Rating 8 - Good. 78 out of 309 reviews" "
Rating 6 - Okay. 19 out of 309 reviews" "
Rating 4 - Poor. 6 out of 309 reviews" "
Rating 2 - Terrible. 2 out of 309 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

8.8/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

cheng hsin

Stayed 1 night in Feb 2024

10/10 Excellent

Sukyoon

Stayed 1 night in Nov 2023

10/10 Excellent

Yu Chia

Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a wonderful time staying at this hotel and the staff was really lovely, patient and helpful. I misread the French menu and didn’t see that they didn’t have a main course option which I could choose as a pescatarian, and they made a last minute substitution perfectly. I would highly recommend anyone seeking a restful getaway to opt for Volando. Our only suggestion is if there could be a gym added (but the surroundings are perfect for hiking)!
Stayed 2 nights in Nov 2023

10/10 Excellent

FELICIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our time during our staff. Everything was top notch, and staff were very friendly. Highly would recommend to anyone staying in Wulai, and would definitely try to stay longer on my next visit!
Stayed 1 night in Nov 2023

10/10 Excellent

Kenji

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

8/10 Good

Chun Ki

Stayed 2 nights in May 2023

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023

8/10 Good

Ruoruo

Stayed 1 night in Apr 2023

10/10 Excellent

gail

Stayed 2 nights in Mar 2023

10/10 Excellent

Jonathan

Stayed 1 night in Mar 2023

10/10 Excellent

Ling mei

Stayed 1 night in Mar 2023

8/10 Good

chen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything very nice. Wish food can do better.
Stayed 1 night in Feb 2023

8/10 Good

Yuanche

Stayed 1 night in Jan 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

2/10 Terrible

Huei Ling

Stayed 1 night in Dec 2022

10/10 Excellent

Steven

Stayed 1 night in Nov 2022

8/10 Good

Mai Chee

Stayed 1 night in Aug 2022

10/10 Excellent

Young

Stayed 1 night in Aug 2022

10/10 Excellent

Hsu-yao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
良好服務態度、絕美的風景與人文
良好服務態度，絕美的風景與人文。餐廳舒適，一泊四食的豐盛餐點，兼具健康與美味。 館內整潔，處處有令人驚艷的芬芳，但角落的蜘蛛網、斑駁的外牆、過度生長的通道間植栽、老舊的大浴場衛浴設備是稍微扣分的地方。
Stayed 2 nights in Jun 2022

10/10 Excellent

CHIH LI

Stayed 1 night in Mar 2022
Response from 馥蘭朵聯合訂房中心 on Apr 8, 2022
謝謝您的喜愛，希望您能再次選擇馥蘭朵。 並歡迎您的再次蒞臨。

10/10 Excellent

Ju-Chen

Stayed 1 night in Dec 2021

8/10 Good

Joseph I-Chieh

Liked: Cleanliness, room comfort
Old hotspring hotel in a great location in Urai
The property was quite old but fairly well-maintained. We stayed in a bigger room but the room smelled damp and a bit moldy. The public hotspring is nice but weekend could be quite crowded.
Stayed 1 night in Dec 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful property and view, wonderful staffs. Some parts of the building showing signs of aging. The infinity pool is now only used for performances, wish they reopen it for swimming.
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional services and great view. Definitely would come back in the future.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Janet

Liked: Staff & service, property conditions & facilities, room comfort
Zen hot spring in Taipei
We love the service and the property. We’re greeted with warm friendly staff and very detailed introduction of the hotel by Jacob. The dinner at the restaurant was very nice. The public hot spring area need a little tidying up , we end up soaking up in the hot spring 🛀 bathtub in our room . Our room was the rooftop suite with balcony, specious and comfortable bed 🛌, only misshaped was some dirty used teapot and open bottles of drink in the refrigerator. Overall the price was high for what they offered. We love hot spring in Japan and this hot spring hotel need to pay more attention to details if they want return customers. The essential oil burner they use through out the hotel was big plus, feels very calm & relaxing 😌
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's very quite and private. The service and food are absolutely amazing and filling.
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Stayed 2 nights in Aug 2019

8/10 Good

Ho, 香港

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet hot spring resort
The hotel is generally great for hot spring, the French cuisine and for resting. There are not many facilities in the hotel other than the private hot spring and the public hot spring. There is no gym, library or other facilities you would expect in a hot spring resort. Check-in was not very smooth and organised. We drove and arrived the hotel, with the valet parking staff not super friendly... We arrived the hotel at 2:45pm, hoping that we could get to the room immediately, but were told that the room was not available yet (official check-in time is 3pm and we have emailed in advance that we will be on time). We were sent to the restaurant for afternoon tea, but the waitress at the restaurant was not told that we were being sent to the restaurant, and hence she was puzzled and kept asking whether we were hotel residents and our room number (which we did not know)... When we got back to reception by ourselves at 3:15pm, we were led to our room, but the staff was unable to find another key of our room (we should be given 2 keys), and they had to come back to our room 15 minutes later to pass us the other key.
Stayed 1 night in Jun 2019

10/10 Excellent

Patchpornluk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spa and services hotel. Dinner and breakfast
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good and clean
Good and clean
Stayed 1 night in Apr 2019

10/10 Excellent

amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best
Excellent. Hotel staff are very nice. Enjoy it a lot
Stayed 2 nights in Mar 2019

8/10 Good

G

Travelled with family
Liked: Cleanliness, staff & service, amenities
Beautiful views, courteous service and the ambience with the ritual is calming. Layout not so good in that there is a lot of step climbing and u covered parts through umbrella standa are throughout
Stayed 2 nights in Dec 2018

6/10 Okay

Yu, Hong Kong

Liked: Cleanliness, room comfort
Service was fine but way below what one would expect of a Relais & Chateaux hotel. No one helped with our luggage upon arrival and we had to collect our luggage from the hotel shuttle and took that to the lobby by ourselves. Many facilities were not available/cancelled during our stay and no alternative was offered. Hotspring facilities were rather basic and quite crowded in the afternoon.
Stayed 1 night in Nov 2018

10/10 Excellent

linda, sin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and experience staff. A relax stay. .....
Stayed 1 night in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

10/10 Excellent

Janet, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing Stay
This is a great place to just relax and unwind. A comfortable walk from Wulai but then far enough out to be relaxing. The hot spring water is pumped into the bathroom which is just great, the bed super comfortable and the food was excellent.
Stayed 1 night in Feb 2018

10/10 Excellent

seven, Taiwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hot spring hotel in Wulai
This is a luxurious and lovely hotel. The warm and helpful staff make the hotel lovely. The hotel itself involves into the neighboring nature perfectly and emphasis on the living, soul and art. The room is clean and decorated nicely in a warm way. The quality of the hot spring stands out among this area. The location is good and close to the main street in Wulai. The restaurant offers nice French food with Taiwan local ingredients in unique way. Overall, it is a pleasant stay in Wulai and definitely won't let me disappoint in any way.
Stayed 1 night in Jan 2018

10/10 Excellent

Alice, MD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoy the whole time
Service is excellent. Be treated as royal guests. Everybody is friendly and very thoughtful. Food is delicious and it seemed special made for individual. Facility is wonderful and luxury.
Stayed 3 nights in Oct 2017

10/10 Excellent

Eric, HK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice view and friendly staff
The hotel has a very nice view of the river nearby. The staff were very friendly and helpful. Very close to the shopping street nearby and it takes around 15 minutes to reach the shopping area.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Once is enough
The service was good and room was clean. But, food was really bad. Two years after storm, construction for water way was in progress. Walking to old town or anywhere is tricky as there is no side walk while vehicles are traveling fast.

10/10 Excellent

Jack, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply amazing
Loving the hotel, super amazing in every level. Service is great, hotel staffs are awesome. You can stay at hotel all day, and still don't feel bored. Best to a layback weekend.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the river
not far from Taipei city but a good place for relaxing

6/10 Okay

Liz, SF

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Nice but too pricey
We came as a couple for one night only. We found the service to be very attentive, however our room conditions were worn down. For example, there were cracks along the wall, limestone deposits on the soaking tub, wooden doors with chipping at the bottom. The hotel also looks de-conditioned exteriorly. It is not an issue of cleanliness because these things can not be scrubbed away. We found the meal at the Italian restaurant to be quite mediocre for a relais and chateau enterprise. Nonetheless, the staff are attentive and aim to please.

8/10 Good

francesc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel just a bit out of the city.
Volando Urai is a great hotel with a great staff. It's a little secluded but they offer FREE shuttle pick up from MRT Xindian Station (Subway). Just make sure you call the hotel and reserve a pick up seat cause it's limited. The staff was friendly and helpful. The hot spring in Wulai is known for "Beauty Spring" which supposingly moisturize and smooth your skin. After dipping in our hotel room tub twice. I felt like my skin did get smoother, especially around the knee and elbow. This hotel offer free wifi, we had a free dinner and chose the Chinese restaurant. The food was wonderful and the service was great. This hotel is a bit out of the way. But with the free shuttle pickup, it's a great choice if you're willing to make the trip.

4/10 Poor

James, London

Liked: Cleanliness, staff & service, room comfort
Overpriced hotel. Wulai not worth visiting.
Positives: -River view -Reasonably nice decoration and rooms Negatives: -One of the worst meals I have ever eaten. The chef obviously had a licence to do anything he wanted. He should really keep to creating Tawianese dishes with FRESH ingredients and stop playing around with 'fusion' and failing miserably. It was free for a reason I suppose. -Incredibly over-priced. Much better hotels in more interesting locations to visit in Taiwan. E.g Silk's Place in Taroko Gorge.