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Reviews of Diamond View Motel

2 out of 5
Diamond View Motel
1529 Main Street, Susanville, CA

Reviews

7.6

Good

Rating 10 - Excellent. 99 out of 320 reviews" "
Rating 8 - Good. 123 out of 320 reviews" "
Rating 6 - Okay. 51 out of 320 reviews" "
Rating 4 - Poor. 24 out of 320 reviews" "
Rating 2 - Terrible. 23 out of 320 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Gregory

Travelled with family
Price reflects quality
Stayed 1 night in Apr 2024
Response from Lia on Apr 11, 2024
Thank you for your review

6/10 Okay

Joshua

Stayed 1 night in Jan 2024

8/10 Good

Ramon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Lisa on Dec 12, 2023
Thank you for your review We hope see you again

10/10 Excellent

Suzanne

Travelled with family
Fine for the price.
Stayed 1 night in Nov 2023
Response from Lisa on Dec 12, 2023
Thank you for your best review We hope see you again

6/10 Okay

Rosio

I didn’t like that they had roaches
Stayed 1 night in Oct 2023
Response from Lisa on Dec 12, 2023
We check the room but we can’t find any roaches Please show us if you found it We happy thank you and refund for you Thank you for your review

2/10 Terrible

Lee

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Do not let the pictures fool you. I chose this establishment based on the pictures and my personal preference to stay in locally owned placres as opposed to corporate hotels. This was a bad choice. Bathroom sink was not even attached to the wall and the shower looked like it was tiled by a kindergartener. The evening I stayed there the temperature was in the low teens and the heat was not on in the room when I checked in. It took half the nght to get up to temperature.
Stayed 1 night in Oct 2023
Response from Lisa on Oct 31, 2023
We run motel more 20 year, no one complaint about AC, heater If you don’t happy our room just tell us, we happy refund money for you Thank you

10/10 Excellent

thomas

Clean, comfortable and quiet.
Stayed 1 night in Aug 2023
Response from Lisa on Sep 7, 2023
Thank you for your best review We hope see you again

10/10 Excellent

Douglas, EL SEGUNDO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little worn but everything worked and was clean
Stayed 1 night in Aug 2023
Response from Lisa on Aug 10, 2023
Thank you for your best review

6/10 Okay

Morgen

Liked: Staff & service
The bed was clean and comfortable. The long-term residents in the room next door were yelling and slamming things into the walls for HOURS late at night. I would not return for that reason alone.
Stayed 1 night in Jun 2023
Response from Lisa on Jul 3, 2023
Sorry for your inconvenience Please let us know We refund to you and let them out of our motel Thank you

4/10 Poor

Judith

Stayed 1 night in May 2023
Response from Lisa on Jul 3, 2023
Thank you for your review

10/10 Excellent

John

Stayed 1 night in May 2023
Response from Lisa on Jul 3, 2023
Thank you for your best review

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Sketchy experience.
9 room motel. Car on blocks out front. Sketchy. Certainly no frills. Seemed clean but cigarette burns on the bed cover. I won’t be staying there again.
Stayed 1 night in May 2023
Response from Lisa on Jul 6, 2023
Sorry for your inconvenience If you not happy Please let us know We Happy refund money to you Thank you

4/10 Poor

Maria

Liked: Cleanliness, staff & service
Disliked: Room comfort
You get what you pay for
This is my second time coming back to this hotel. I was just looking for a place to crash after a long drive since I visit my husband at the prison. First time around no issues it was great. I love that parking is right in front of the hotel room. My second time around there was arguing outside my door I could hear ppl almost getting into physical confrontations, the manager was notified and police came out. After that it went quiet. Around 1am my daughter woke me up saying she was scared from the arguing we were able to hear from the ppl next door again. The manager did offer a refund but I had to get my things and leave which was the middle of the night . I probally wouldn’t book here anymore. I rather pay more but know I’m going to be in good hands
Stayed 1 night in May 2023
Response from Lisa on May 23, 2023
Sorry for your inconvenience Motel sometime it happens like that We try keep quiet the best we can We happy refund money to you If you don’t want move out you can stay until the time check out Thank you

10/10 Excellent

Ray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

8/10 Good

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and quiet
It's a small motel with ample parking. It's very quiet. The room was large and included refrigerator, microwave and coffee maker. Iron and ironing board in closet as well. The tub was deep, which was a nice surprise. It was a snowy, cold night, but the heater worked well and kept us warm.
Stayed 1 night in Feb 2023
Response from Lisa on Mar 6, 2023
Thank you for your review

8/10 Good

paul, Portland

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very reasonable price and friendly staff.
Stayed 1 night in Jan 2023
Response from Lisa on Feb 1, 2023
Thank you for your good review

8/10 Good

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
THe motel was clean, quiet, and friendly. Just needed one night with good rest and this was the spot.
Stayed 1 night in Jan 2023
Response from Lisa on Feb 1, 2023
Thank you for your good review

10/10 Excellent

Marcie

Stayed 1 night in Jan 2023
Response from Lisa on Jan 15, 2023
Thank you for your best review

8/10 Good

Nitish

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet and cozy. Okay for a night stop if you are travelling.
Response from Lisa on Jan 15, 2023
Thank you for your good review

10/10 Excellent

Danielle

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Ma and Pa owned. W/good vibrational energy. Clean rooms. Location great and included services and amenities no additional cost. Thank you!
Response from Lisa on Jan 1, 2023
Thank you for your best review

10/10 Excellent

Zoila

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet place to stay
Response from Lisa on Jan 1, 2023
Thank you for your best review

8/10 Good

Bertha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was great! Regina was very nice and friendly. The only thing that was annoying is that the people in the room next to ours had their tv blasting really early in the morning.
Response from Lisa on Dec 3, 2022
Thank you for your review

6/10 Okay

Dirk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient, easy parking, and a good value. I could hear my neighbor listening to TV on the other side of the wall from my headboard late at night & early in the morning, which made sleep difficult. Request for a late check-out limited to half an hour, which I had to try hard for.
Response from Lisa on Dec 3, 2022
Thank you for your review

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rundown & Dirty
Horrible.... Reserved room was occupied when I went to open door- had to return to desk for an available room. Dead bugs and dirt in bathtub. Stained sheets and horrifically stained cushions on chairs. Able to hear next room's TV perfectly through thin wall and it was on ALL night. NO sleep! Never took off socks- afraid to be barefoot as socks got covered with hair and dirt just getting into bed. Does not meet basic cleanliness minimum! Unable upload photos on survey.
Stayed 1 night in Nov 2022
Response from Lisa on Dec 3, 2022
You said no available room How you know inside our room ?Please tell the truth Thank you

10/10 Excellent

Dragomir

Stayed 1 night in Nov 2022

8/10 Good

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

10/10 Excellent

Leesa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Nov 2022
Response from Lisa on Dec 3, 2022
Thank you for your best review

10/10 Excellent

Eddie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from Lisa on Dec 3, 2022
Thank you for your best review

10/10 Excellent

Alfred

Stayed 1 night in Oct 2022
Response from Lisa on Dec 3, 2022
Thank you for your best review

2/10 Terrible

Raymond

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Showed up no room they said they decided to not book it after I’ve been taking them during week and it was booked? Horrible service dirty front desk didn’t speak English
Stayed 1 night in Oct 2022
Response from MV on Oct 28, 2022
Sorry we make big mistakes in 20 years this day we has been to appointments with doctors

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2022

8/10 Good

Ron

Travelled with family
Liked: Cleanliness, staff & service
Will stay again, when passing through.
Stayed 1 night in Sep 2022

10/10 Excellent

THERESA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value, comfortable, very clean, hot water, good pressure. Satisfied
Stayed 1 night in Sep 2022
Response from Lisa on Sep 26, 2022
Thank you for your best review

6/10 Okay

Mike

The property is old and run down. The shower rod and curtain fell off and hit my leg and I didn't even touch them. However I have stayed in a lot dirtier hotel rooms over the last week and a half that I have been traveling. It's a shame that it is hard to find really clean hotels that are reasonably priced.
Stayed 1 night in Sep 2022
Response from Lisa on Sep 22, 2022
Thank you for your review Please tell us what is room number so we fixing If you not happy our room just let us know we happy refund to you Thank you

2/10 Terrible

Jack

Disliked: Cleanliness, property conditions & facilities
not a good property at all tried to cancel and was told not available,as soon as you walk up a bunch af men at a table getting loud and drunk
Stayed 1 night in Sep 2022

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff member who checked me in was fabulous.
Stayed 1 night in Sep 2022
Response from Lisa on Sep 22, 2022
Thank you for your best review We hope see you again

10/10 Excellent

EYRON

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Quick quiet place to sleep. Nothing extra. Just what u need. Clean, safe, quiet
Stayed 1 night in Sep 2022
Response from Lisa on Sep 3, 2022
Thank you for your best review

8/10 Good

Lucille

Liked: Staff & service
Very sweet owner. Room was clean and bed was comfortable. It was a bit outdated and old. Bathroom window had no screen and was left open. Other than that I will stay again.
Stayed 1 night in Aug 2022
Response from Lisa on Sep 2, 2022
Thank you for your review

6/10 Okay

Anthony

Business traveller
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Lisa on Aug 22, 2022
Thành you for your review

10/10 Excellent

Tomm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Lisa on Aug 16, 2022
Thank you for your best review

6/10 Okay

Adrean

Liked: Staff & service, amenities
The lady at the desk was nice at check-in. For a last minute choice and price, it was adequate. However, there were lots of ants crawling out of the bathroom sink drain when i arrived that i had to kill. The room smelled old and stale. It was noisy outside until after midnight. The room was moderately comfortable but nothing special and very dated. I wasn't expecting it to be great, though. There was wifi that i didn't try, tv, fridge, coffee pot, and microwave. It was ok for the last minute, but it definitely wouldn't be my first choice.
Stayed 1 night in Aug 2022
Response from Lisa on Aug 16, 2022
Thank you for your review

6/10 Okay

John

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Lisa on Aug 10, 2022
Thank you for your review

8/10 Good

Cynthia

Business traveller
Liked: Staff & service
The property was a bit outdated. The floor slopped towards the fridge and the hard floor wasnt very clean. There was good water pressure in the shower, and AC worked well. All in all it was adequate for my 1 night stay.
Stayed 1 night in Jul 2022
Response from Lisa on Aug 10, 2022
Thank you for your good review

10/10 Excellent

Dante

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Lisa on Aug 10, 2022
Thank you for your best review

10/10 Excellent

elton

Liked: Staff & service, amenities, property conditions & facilities
The place looked like a dump but the room was clean and the AC worked great. I would probably stay there agan. 😊😊
Stayed 2 nights in Jul 2022
Response from Lisa on Jul 27, 2022
Thank you for your best review

8/10 Good

Wilma

Stayed 1 night in Jul 2022

10/10 Excellent

Catherine

Stayed 1 night in Jul 2022
Response from Lisa on Jul 25, 2022
Thank you for your best review

10/10 Excellent

Elida

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff nice and willing to help
Stayed 1 night in Jul 2022
Response from Lisa on Jul 15, 2022
Thank you for your best review

6/10 Okay

Nancy A.

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The Little motel that could
Older motel that needs attention to detail. However, they have tried with important things: good sheets, thick towels. Good for one overnight. Small motel rooms.
Stayed 1 night in Jul 2022
Response from Lisa on Jul 16, 2022
Thank you for your review

10/10 Excellent

Catherine

Stayed 1 night in Jul 2022
Response from Lisa on Jul 15, 2022
Thank you for your best review