Suma Ward Vacation Packages

"Every aspect was superb. But with only one negative and its the shower's water pressure. Last three stays, water pressure was below average. Disappointing especially for an executive room."

"Beautiful hotel, unbelievably friendly staff and excellent position to USJ entrance. Bed very comfy, but as the windows don’t open, the window was constantly covered in condensation so couldn’t see out (which was a shame as the view was spectacular) "

"Spotless room, had a good view of planes taking off from the runway. Check in was very fast and staff very courteous."

"Very clean and scuff super friendly and helpful "

"Clean rooms and close to the main gates of universal studios "

"The hotel is right near USJ theme park which my daughter was keen to go to. It was excellent value and provided a condo-style spacious room ideal for families with all the amenities. The check-in system was a breeze and almost everything is automated. The restaurant and Hot Spring are in the next building along (literally 30 seconds out the door) and they were both excellent. The Onsen in particular was outstanding and amazing to use - all in English and automated again. It was my first time using an Onsen and I will always remember it. The staff are watchful and appear only when needed, with nice small touches and gifts. This place was truly excellent and will be top of my list to stay again in Osaka in the future. "

"Wonderful and clean. Amazing views wish we booked the breakfast. Great value for a luxury feel of a hotel"

"Great location to USJ and train station across the street. Breakfast and room were excellent but by far the best thing about this place is their staff so respectful and so incredibly friendly I would def stay here again and recommend 100"

"Room size was standard for Japan, though I expected it to be bigger given the location. No bottled water provided, but there was a water pitcher and a refill station. Check-in and luggage storage were fully automated and very easy to use."