Deluxe Room, 1 King Bed, Non Smoking, Kitchenette | Private kitchenette
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Reviews of Royal Inn

2.5 out of 5
Royal Inn
1233 S. Broadway, Sulphur Springs, TX

Reviews

5.0
Rating 10 - Excellent. 5 out of 22 reviews" "
Rating 8 - Good. 2 out of 22 reviews" "
Rating 6 - Okay. 1 out of 22 reviews" "
Rating 4 - Poor. 4 out of 22 reviews" "
Rating 2 - Terrible. 10 out of 22 reviews" "

4.2/10

Cleanliness

6.2/10

Staff & service

4.0/10

Amenities

4.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Douglas

Stayed 1 night in Mar 2024

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
The beds are amazing! Great price…. Would recommend.
Stayed 1 night in Feb 2024
Response from BG on Feb 4, 2024
Dear Guest,Thanks for staying with us and for appreciating stay with us by giving us a 5 out 5 rating. Sincerely,Hotel Manager

2/10 Terrible

Gary

Travelled with group
Stayed 1 night in Dec 2023
Response from B on Dec 9, 2023
You reserved single bed and you came to front desk and you asking double bed. Also You both are drunk a lot that’s why we refused.

4/10 Poor

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

8/10 Good

Johnny

Stayed 1 night in Jul 2023

4/10 Poor

Amanda

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2023
Response from Management on Apr 15, 2023
We give you new room 102 on 4/8 but you don’t like so leave same time time we give you refund don’t come again here we don’t like trash people like you. And you have five night reservations but you don’t have money that’s why you stay one night. After 6 days you put it a review so these six days did you forget to put it a review or now you jealous. Don’t come back now you are in black list.

2/10 Terrible

Jose

Stayed 1 night in Mar 2023
Response from Management on Apr 15, 2023
Do not write it wrong review because you are not staying here your reservation is canceled. Your review is 100% fake like you.

2/10 Terrible

Traci

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Dump!!! Bed bugs is pretty much what I think these bites are. Do yourself a favor and don’t go here
Stayed 1 night in Aug 2022
Response from Bob on Aug 5, 2022
You have a 105 no smoking room you are lier because you steal the pillow with pillow case and 2 wash cloth and we charge that’s why you put it a wrong review. Again you are lier and We charge wrong review Amount.

2/10 Terrible

Crystal

Stayed 2 nights in May 2022

10/10 Excellent

Rene

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2022

10/10 Excellent

Rene

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Feb 2022

4/10 Poor

David, Victorville

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was friendly, and the room looked as it did in the photo. There was animal feces on most of the stairs and the on the upper walkway leading to the room. The shower and tub had rust and needed cleaning. The sofa had footprints on the seat and back cushions. The refrigerator did not provide ample cooling for leftovers. The door deadbolt lock didn't work, and light shinned through the large gaps around the door. I would not recommend staying at this hotel.
Stayed 1 night in Dec 2021

8/10 Good

Linford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Jacob

Stayed 1 night in Oct 2021

2/10 Terrible

Victoria

Travelled with family
Poor Customer Service/Money Blown!
It was Mother's Day Weekend, and I was surprising my daughter with a visit to Columbus, OH. I extended my stay by one day and booked a room for one day at Extended Stay America, Columbus Tuttle. Immediately after my booking, our plans changed. I immediately called Columbus Tuttle, canceling my reservation and informing them of my change. I was told they had it and would confirm via email and issue me a refund. To date, I've not received the refund, nor heard back from the hotel, even though I called more than once regarding this issue. I am doubly disappointed, for two reasons; (1) that's $80+ just blown out the window, and (2) when I shared this experience with Hotels.com, you guys did nothing to compensate.me or even try to work with me through the hotel to issue me a refund. In all the years I've been with Hotels.com, this has never been my experience. I am gravely disappointed with your customer service in this instance. Perhaps this review will cause someone to actually hear my complaint, and activate a response- like actually giving me a refund.
Stayed 1 night in Aug 2021

2/10 Terrible

Verified traveller

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Very dirty property. Comforter had burn holes in it. White sheets had yellow stains. Hair in bathtub. No shampoo or conditioner.
Stayed 1 night in Apr 2021
Response from BB on May 4, 2021
People can write review to anybody so review is very common who are you when you are staying give me your information because when you have a problem so why you are not coming to front desk. and one more thing you are dirty our property is nice and clean.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from kari on May 6, 2018
THANK YOU.... We are going through Renovation Slowly.... Exterior renovation is Done ..and getting to upgrade rooms....

2/10 Terrible

Julie, sheridan ark

Disliked: Cleanliness, property conditions & facilities, room comfort
Needed to have been cleaned and deodorized and light bulbs missing in lamps

4/10 Poor

Sherrie, red oak , tx

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay somewhere else
rooms need updated badly, carpet very old and smelly, bathtub was so filthy we wouldn't even use it for a shower.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Bedbugs
The hotel has seen better days. I don't know what happened to them but the place seem to be lost in time, which is okay. My ordeal started with their towels which were old and not clean. When I tried sleeping, I noticed the bed sheets were also not clean, I asked for fresh ones that I was given. My overall issue with the room was that it was crawling with bed bugs. I ended up spending the night in my car and got a refund the next day. Now I am afraid and praying I didn't pick any bug home.

2/10 Terrible

Sarah, Fort Worth

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nasty
This hotel was horrible. Dead bugs in the bathroom, soap left in the bathtub from a previous guest, dirty toilets, just to name a few. The lady that checked us in was very nice but the man in the evening, I believe he was owner or manager, argued with me about the price I paid for the room through Expedia. That is definitely not the way to keep a customer. The beds were comfortable and the sheets appeared and smelled clean. In the end, you get what you pay for and I would never recommend this hotel.
Response from Jay on Jul 8, 2015
Our Policy is Children under the age of 8 , stay free.... not 17 years old. another thing asking No Smoking Room and Smoke , and say " I smoke out side " ....................is not right . The REAL non smoking people Smell the difference Air and Give us bad name.... being not getting Non Smoking Room..