4 Place Saint Pierre Le Jeune, Strasbourg, Bas-Rhin
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 401 out of 749 reviews" "
10 - Excellent
401
Rating 8 - Good. 238 out of 749 reviews" "
8 - Good
238
Rating 6 - Okay. 67 out of 749 reviews" "
6 - Okay
67
Rating 4 - Poor. 27 out of 749 reviews" "
4 - Poor
27
Rating 2 - Terrible. 16 out of 749 reviews" "
2 - Terrible
16
9.0/10
Cleanliness
9.0/10
Staff & service
8.6/10
Amenities
8.6/10
Property conditions & facilities
8.0/10
Eco-friendliness
Reviews
4/10 Poor
Ashton
Travelled with family and small children
May 22, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
The staff were amazing. Very accommodating and hospitable. The hotel itself needed lots of updating. Rooms weren’t really that nice
Ashton
Stayed 1 night in May 2024
Response from Antoine Guest Relations on May 24, 2024
Dear Ashton,We very much appreciate your comments regarding your stay at the Sofitel Strasbourg Grande Ile. It is always a pleasure to receive positive feedback regarding our staff. I will share your comments with our team.We are really sorry to hear that the room haven't met your expectations. We are really thankful to have your feedback. We will use it to improve our quality of service and our rooms. Thank you again for sharing your experience, and all of our team is looking forward to welcome you back and providing you the experience that you deserve. Sincerely,AntoineGuest Relations
This is a wonderful hotel! This was our second time staying at this property. The staff is exceptional! They went above and beyond at checkout to get us to our departure bus at the train station so we would not miss out flight. I cannot thank them enough. Wonderful service! Would stay here again and again!
Amy
Stayed 1 night in May 2024
Response from Antoine Guest Relations on May 19, 2024
Dear Amy, We very much appreciate your comments regarding your stay at the Sofitel Strasbourg Grande Ile. It is always a pleasure to receive wonderful feedback as yours. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we are looking forward to welcoming you back in our Sofitel Strasbourg Grande Ile.Sincerely,AntoineGuest Relations
The lobby, restaurant, and rooms were nice, but the hallways were somewhat creepy. Other than that, it was a lovely stay. The only reason I deducted a star was because we had the do not disturb sign on our door, and yet housekeeping knocked at 8:00 AM asking if we wanted service.
Maurie
Stayed 2 nights in Feb 2024
Response from Antoine Guest Relations on Apr 24, 2024
Dear Maurie,We very much appreciate your comments regarding your stay at the Sofitel Strasbourg Grande Ile. It is always a pleasure to receive positive feedbacks regarding our lobby, restaurants and the rooms. I will share your comments with our team. However, we are sorry to hear about the hallways. As we are opened since 1964, we are conscious our hallways would need a renovation. Lastly, I will investigate with our housekeeping team for the inconvience due to the service around 8 am. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one.Sincerely,Antoine Guest Relations
Response from Antoine Guest Relations on Apr 24, 2024
Dear Leonardo,We very much appreciate your comments regarding your stay at the Sofitel Strabourg Grande Ile. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Antoine Guest Relations
Hotel was well appointed and in an excellent location central to the Christmas markets and restaurants. The staff was accommodating and helpful with our transportation needs. Highly recommend.
Robyn
Stayed 1 night in Dec 2023
4/10 Poor
Elias
Travelled with partner
Dec 30, 2023
Liked: Staff & service
Disliked: Property conditions & facilities
This is not a 5 star experience at all. Very disappointed
Amazing location. Close to everything. But it definitely could use some facelift. Everything is old and worn down.
Staff was very friendly and helpful. The I e rink was a big plus with the kids
AC wasn’t working so they asked us to open the windows in the room. However, it was loud on the streets below.
Miyuki
Stayed 1 night in Dec 2023
6/10 Okay
James
Travelled with family
Dec 20, 2023
Liked: Staff & service, amenities
The location of the hotel is perfect, the restaurant is delicious, the staff were all great.... But the maintenance of the rooms is shaky. Things like painting and tilework were done by pretty unskilled tradespeople.
The staff was professional and very friendly and helpful. Conveniently located near the Christmas markets and in a beautiful area, the hotel couldn’t have been a better choice for us.
We also loved that they have their own little Christmas market right outside the doors.
Décor is lovely. We particularly loved the large stork mobile hanging in the lobby!
Dorothy
Stayed 3 nights in Dec 2023
6/10 Okay
RANA
Travelled with partner
Dec 8, 2023
Disliked: Amenities
Not a 5 nor 4 star hotel
But convenient, the breakfast is very pricey for what they are offering!
The Sofitel was in a safe quiet area of Strasbourg but convenient to everything. The Cathedral was a 10 minute walk as were all the shopping and restaurants.
The breakfast was the best. The staff was very helpful.
5 Stars
George
Stayed 1 night in Sep 2023
Response from Cécile PASTORE on Oct 7, 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Cécile PASTOREFront of House & Guest Experience Director
4/10 Poor
Barry
Aug 13, 2023
Liked: Staff & service, room comfort
Average
Wouldn’t call it 5 star. Dust everywhere in the room, if you move any piece of furniture it was thick with dust. Charges for absolutely everything! Got charged even after check out which I have no idea what for because I didn’t use anything so beware! Also 100 € deposit for every night you stay is ridiculous, I stay in hotels 2-3 times the prices back home and never have to pay these prices. Adjust your price to cover everything otherwise it just feels dishonest. Reception staff were very helpful and about the only real positive, would say an average overall rating, nothing flash.
Barry
Stayed 3 nights in Aug 2023
Response from Cécile PASTORE on Oct 7, 2023
Dear Guest,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience.Indeed our procedures require us to take a pre authorization of 100 per day for every guest. This amount is just blocked and release upon check-out if you have not consumed any extras. I am sorry if it was not explained to you this way. I am sure you will understand this is only a guarantee.I will inform our reception team about your nice feedback on them, thank you very much for that.Looking forward to welcome you very soon in Strasbourg !Sincerely,Cécile PASTOREFront of House & Guest Experience Director
The hotel was very good service and staff were very friendly. The hotel room was very big and area was very clean. Buffet had amazing food and check in was easy and quick!! Love this hotel😊
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Cécile PastoreFront of House & Guest Experience Director
This was an amazing hotel. The concierge was awesome in helping us plan our day out. The staff in the dining areas and front desk were very helpful and courteous. I would recommend this hotel.
Chris
Stayed 2 nights in Jun 2023
Response from Cécile Pastore on Jul 4, 2023
Dear Guest,We very much appreciate your comments regarding your stay at the Sofitel Strasbourg Grande Île. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Cécile PastoreFront of House & Guest Experience Director
Nice hotel, close to everything. Staff was excellent.
Bridget
Stayed 4 nights in Jun 2023
Response from Cécile Pastore on Jul 4, 2023
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Cécile PastoreFront of House & Guest Experience Director
Dear Guest, Thank you for your comment. I am really sorry to read that you did not have the twin beds upon check-in. Unfortunately we did not receive this information prior to the arrival. Our Housekeeping team did the twin beds later in the day. Hope this solution was convenient for you.Best regardsCécile PastoreFront of House & Guest Experience Director
Lovely room, if a bit on the small side. Wish they’d had double beds available though. Staff was very friendly and the hotel is beautiful and in a very convenient spot.
Great location, very clean, great breakfast buffet, friendly staff!! Definitely would stay here again.
gabrielle
Stayed 1 night in Apr 2023
8/10 Good
Wolfgang
Travelled with family
Apr 13, 2023
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
A somewhat tired property where the rooms need renovating. The before mentioned is more than compensated by the attentiveness of all staff members. Rarely did I have such a courteous and friendly welcome at a hotel. Merci!
Property is in an excellent location and has a bar and restaurant. Check-in is smooth. Guest Relations is excellent and they make sure you have an excellent stay.
Maritoni
Stayed 3 nights in Nov 2022
8/10 Good
Jane
Oct 2, 2022
Jane
Stayed 3 nights in Sep 2022
8/10 Good
Aisha
Travelled with family
Sep 19, 2022
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Good customer service. However the room condition and room location wasn’t great.
We loved our stay at the hotel. Staff are amazing and very friendly helping on anything. Excellent concierge service . Wonderful !
Sabine
Stayed 2 nights in Jul 2022
Response from Laetitia Arnold on Jul 15, 2022
Dear guest,
We very much appreciate your comments regarding your stay at the Sofitel Strasbourg Grande Ile. Thank you for your positive feedback regarding the "amazing and very friendly staff”. I will share your comments with our team. Thank you once more for your feedback, hope to welcome you back in Strasbourg in the nearest future. Laetitia Arnold, Directrice Communication & Expérience Client
10/10 Excellent
Naja
Jul 9, 2022
Naja
Stayed 1 night in Jul 2022
8/10 Good
Dalal
Jul 9, 2022
Dalal
Stayed 4 nights in Jul 2022
Response from Laetitia Arnold on Jul 15, 2022
Dear Guest,
I would like to thank you for taking the time to share your feedbacks about your stay the Sofitel Strasbourg Grande Ile. We do our best so that every minute spent with us is a pleasure, which is why do not hesitate to give us more details about your notes.
I do hope to welcome you back on your next journey to the Alsatian capital.
Laetitia Arnold
Head of Communication and Guest Experience
10/10 Excellent
Thomas
Jun 17, 2022
Thomas
Stayed 2 nights in Jun 2022
Response from Laetitia Arnold on Jul 3, 2022
Cher Hôte,
Nous vous remercions pour ces très belles notes ! Nous sommes ravis que votre séjour au Sofitel Grande Ile Strasbourg ait été une réussite. Je ne manquerai pas de transmettre vos satisfaction à l’ensemble de nos équipes.
A très bientôt dans notre Maison alsacienne !
Laetitia Arnold
Directrice Communication & Expérience Client
Cher Hôte,
Je vous remercie d'avoir pris le temps de nous faire part de vos impressions qui constituent un retour essentiel pour nous. Je tiens à vous adresser nos sincères excuses pour l’inconfort lié à la chambre que vous avez occupée. Je regrette sincèrement que vous gardiez un mauvais souvenir de votre expérience parmi nous et vous invite à contacter notre responsable des réservations lors d'une future halte strasbourgeoise afin qu'elle puisse vous orienter sur le choix de la chambre.
Dans l’attente de vous accueillir à nouveau très vite, soyez assurée de toute mon attention quant à votre ressenti.
Sincères salutations,
Laetitia Arnold - Directrice Communication & Expérience Client